When I moved back to Franklin, I must have gone through three disappointing nail salons. I finally came to my last hope with my first session at Devine Nailes & Spa, a very professional quality salon with a friendly atmosphere and experienced friendly technicians. It's now been close to a year, and I couldn't be anymore happier with my technician Lynn. She's very thorough, takes pride in her work, and does an amazing job! I'm so happy I found a comfortable salon and technician like Lynn. Thank you to Devine Nails & Spa! Happy Holidays read more

Divine Nails and Spa - Nail Salons Near Me - Franklin, Massachusetts

See all

I have been coming here for a number of years! I will never frequent another place. This group is the best! Professional, quick, friendly and polite! I love their work on nails and pedicures! Kyle and Tiffany are awesome! Cheryl read more

I came in for a gel manicure and pedicure, plus a repair on one of my nails. (I am forever messing myself up and in need of saving, anyway!) The pedicure and repair went quite smoothly and was very relaxing. I got one of the basic packages but was still quite happy with the service I received. My manicure was also quite nice. And the technician even through in a shoulder massage after! Fantastic spot! read more

I have been going here for probably 4 years now, and they are consistently great! The vibe is clean, and they decorate for the seasons. I've been using Jay for at least a year and his attention to detail is great! I always rebook as I'm leaving. Two thumbs up! read more

Very disappointed. This was my first time here. Had a gift certificate, went to treat myself since my birthday is in a weekish. I was told I couldn't get the design I wanted, that I didn't book the appointment correctly and that I had to pick something else. The girl who did my nails seemed to try her best but she ended up rushing the whole way through not paying attention to detail and kept checking the time which made me feel extremely anxious and uncomfortable. She made me bleed and didn't even wipe the blood away or clean it. I ended up with nails that I don't like, they aren't even, have scratches/dent, and she was annoyed I asked her to please clean the polish off my fingers and told me "it comes off in the shower".... So much for my "birthday nails". I definitely will not come here again and will not be recommending this place to anyone. Oh and when you try to call to book an appointment it's some automated system that just went silent after I tried to do what it said. That's when I booked online instead... so super confused as to how I didn't book my appointment when I have a confirmation read more

Have been frequentng this salone for about 5 years. Tina is great. I always get a pedicure and it's perfect. My legs and feet feel rejuvnated. Would highly reccomend this salon. read more

I had my nails done by Anna today. I asked for a specific color that didn't come in dipping powder. She was able to create the color I wanted. Top notch customer service. I was thrilled. Exceptional service with a smile. Thanks Anna! She's the best!! read more

i was there for a 4:00 appointment. At 440 I walked after having dip removed they had the nerve to try to charge me read more

Divine Nails and Spa - Nail Salons Near Me - Franklin, Massachusetts

Two of us got the signature pedicure ... was told it lasted 1hr and 40 mins ! We were done in an hour ... mentioned at the desk when we paid with only a comment "ya it was a little short " no compensation was offered ! For this reason I will try another place ! The techs were very friendly and did a good job ! read more

I pride myself on always being a very forgiving and understanding customer this salon crosses that boundary for me. For one, if you are not paying attention they will use a greater on your foot. This is an excerpt I chose from an article on foot health. Whether they're legal in your area or not, one thing's for sure: It's never a good idea to use them on the fragile skin of your feet. In fact, one expert says it's the worst idea. "The thickening of the skin on the feet is protective and can help keep out fungus and bacteria. Grating this thickened skin is basically opening up that area to bacteria, fungus, and yeast," says Lana Pinchasov, a dermatology-certified physician's assistant in New York City. "It may feel smooth for a few days, but once the skin grows back it can often grow back thicker and harder with some scar tissue." Although this salon offers regular manicures to their customers it is not something they offer freely without retribution. I chose today to get a regular manicure instead of gel. The staff was not thrilled about that. Understandably as the ROI is not as high. However, as a customer service based business the clients needs should always be taken into consideration. Mine however were not. The nail tech grounded my tips down around the tip( ensuring they would chip quickly). Upon leaving the owner questioned my choices and begrudgingly offered me another appointment. I had planned on returning here more frequently but if that's how they do business. I'm out. They are not the only fish in town, nor the most ethical. read more

They are the best and have never had any issues. Yes they are always busy but that's a good thing because it means everyone likes it ther

I came here to get a full set of acrylic nails. It was my first time here and they were amazing. I called at 11:50am and they were able to fit me in at 12:30 that day. I didn't have to wait more than 10 min to be seated which was perfectly fine. The interior is beautifully decorated and very clean. The lovely lady that did my set was very friendly and sweet, we had a great chat. It only Took about an hour for my full set which is amazing. I've been at other places where it can take over 2 hours. And the best part is, I got these nails 7 days ago and they're still in tact. I'm a trucker and work with my hands so nails usually break but not these. I love this place highly recommend! read more

Divine Nails and Spa - Beautiful square acrylics - Nail Salons Near Me - Franklin, Massachusetts

Nina is my girl! I love going to her for my gel mani-pedis! She is so lovely and so friendly! I can always count on her (:

Amazing service - great environment! Friendly staff and clean facility! I highly recommend.

I didn't think I was picky about my nails but now that I go here I won't go anywhere else. I always notice the difference with how long my dip nails last. Also, most of the technicians check with me part-way to ensure the shape and color is what I want, which is nice if you aren't one to speak up. I appreciate that they have a lot of experience with unique or complex styles like ombré or designs, just need to let them know in advance to be sure there is time (though they have done it without notice for me anyway). They are super busy but still always try to accommodate when I inevitably call at the last minute. Though obviously grown-out, my nails have lasted 4 weeks on several occasions without cracking or peeling! read more

See all

I love this salon! The technicians are helpful, friendly, and talented. I recently went for tips and an ombre style. The tech helped me with the two colors I picked; she took the time to explain that the second color wouldn't show up very well over the first and helped me pick out a dip that would achieve the look I wanted. It looks absolutely beautiful and the acrylics, dip, and the ombre (which is considered nail art) was still fairly affordable. I would recommend calling in the morning or the day before to make an appointment because of their popularity. read more

I really like the owners. Very friendly. Had some good and not so good experiences. Last visit did was it for me. I told the girl she was hurting me and when she lightened up a bit, I said that's good. She said I could go to someone else. I ended up with her bc my girl left to hv a baby. That was my last time. Very rude!! read more

I've always had positive experiences here. I've been working at a nail salon elsewhere for over 4 years so I know all the do's and dont's. This place checks all the boxes. Wide color selection for regular, gel and dip. They've gotten better on promising and following appointment times as there has rarely ever been a wait anymore. I saw Trang today for a dip manicure, which came out FLAWLESS!!! She was very thorough, meticulous, and quick but yet efficient. Dip came out perfectly even, not too thick, and beautifully shaped. I got my nails done for a job interview so I was super nervous trying someone I've never tried before, but I'm SO glad I did. I found my new close to home nail tech. Request Trang to do your next manicure and you won't be sorry! Thanks Trang!!! read more

Divine Nails and Spa - Nail Salons Near Me - Franklin, Massachusetts

See all

Since Divine has opened it's been my favorite salon around. I live in NYC and always get my nails done here when I am home in Franklin. Since they've reopened recently after 3 months shut down, the place was cleaner than ever and I felt so comfortable and safe while getting a pedicure and manicure. I saw everyone cleaning the chairs and surfaces after their client got up, and they have everyone use sanitizer before and after your appointment. I went back today after 3 weeks and felt the same cleanliness and got an amazing dip manicure from Nina! read more

I wish I could give more than five stars. This is the best, most professional, cleanest, friendliest, most consistent nail salon that I've ever been to. I've been going here for three years now and have never had a bad experience. Every single person there is friendly. The atmosphere is relaxing and the salon is always clean. I definitely recommend making an appointment if you don't want to wait. They are always busy (which speaks to how great they are). They have so many colors to choose from and will work with you to make sure you love your nails. I definitely recommend for gel, dip or acrylic. I've never loved the shape of my nails more! read more

Divine Nails and Spa - Gel Manicure - Nail Salons Near Me - Franklin, Massachusetts

If I could give zero stars I would. WORST experience at a nail salon I have ever had & I've been getting my nails done for a decade. I will NEVER return & I was a long time client of Divine, even left a good review in the past that I've attached a photo of. They were SO rude to me. Worst customer service I've ever experienced. I walk in at my apt time and go to a woman closest to the door and show her my nails she tried to blame me and say it's because of my fingers. I said no ma'm. Then They tried to sit me with the girl who messed up my nails in the first place! I was very nice and said "I'm not trying to be rude but could I please have another technician as I dont want the same thing to happen again" She got extremely defensive and told me no you can't. She said there's no one else available I said that's fine I'll wait for someone to be available (they were EXTREMELY over booked which they do often). Then said she was going to get a manager but just walked up to another technician. So I got up and went over to the guy who does the phones/apt book who I believe is a manager and told him she's refusing letting me have another technician. He said have a seat. Then once he was done with his clients nails he rushingly starts filing my nails and then says ok their good now and they absolutely weren't. So he told me have a seat again. I was sitting at the nail dryer and he was so irritated he kicked the white storage drawers that were right beside me very hard. So now after sitting there for about 20 mins onto ANOTHER technician. Another female. She was so rude and condescending to me. Saying "it's only a millimeter difference there's nothing you should be complaining about". At this point I could not be so nice anymore as they were not being nice to me but I still kept my composure but started to have to go back-and-forth with the woman and hold my ground. She was blaming me for her technicians mistake and when I was saying I've been a long time client of 2+yrs who's spent alot of money here and never had an issue your employee made a mistake and I'm getting punished for it she straight up just ignored me. The man also ignored me when I said to him (talking about the first technician they sat me with) that she was extremely rude to me. So finally after this fourth technician arguing with me I said well I'll just have to dispute this with my bank. She said she'd have to take them off then and started drilling off the polish. I said that's perfectly fine. Then all the sudden her whole tone changed once she drilled off the polish and finally was willing to actually "fix" them. Throughout this time of her "fixing" them she kept making rude/condescending comments to me. Also tried insinuating I always have a problem I said I've NEVER had an issue here, I've never came back to get anything fixed you can even go ask him. And she didn't. Then she says well you want them longer I don't want to be getting another call from you tomorrow that now their too short or another problem. Acting like I just do this all the time. I had an appointment for 6:30 didn't end up getting out of there until 9:30 PM. And the worst part, they made me PAY to fix THEIR mistakes!! Her excuse was I was paying to make them longer. And I STILL tipped her. There were more rude/condescending comments made but this is already a pretty long review. But moral of the story, they do not care about their clients at all even if you've been going there for years. They do not want to fix their mistakes, are money hungry, and just plain out mean. And they still look bad after being "fixed"' so now I've spent a total of 72$+ tip for a horrible basic one color set. read more

See all

Nice looking salon, they took me immediately for a dip manicure which was great. The woman who did my nails was in the phone talking three times in 40 minutes not including texting. After the top coat and the massage, I notice I have more loose skin and cuticles on my nails then I did when i walked in (from the buffing and sanding) and I asked if she could clean up my cuticles (most places do this automatically) and she said oh that's $7 extra..... and I confirmed "$7 extra for clipping my cuticles?" Yes that's right. But this time she'll do it for free. No I won't be back even though it's convenient. read more

I really wanted to be a regular customer here. It's close to home which is convenient and they take appointments. The first appointment, my tech was 15 minutes late. The owner said she didn't start until 10:15 though they made an appt. for 10:00. The next time I went, she was a few minutes late for the 10:15 appt. so the third time I made it for 10:30 so as not to rush her. When I arrived at 10:25 she had just started a fill for someone that was booked for 10! I waited until 11 to be seen. So the convenience of an appt. is not worth anything. They overbook and say no to no one. The owner actually told me it wasn't his problem! I beg to differ and that was enough to turn me off forever. Sorry, no tip. Ironically, the word tip originated years ago meaning "to ensure promptness". Too bad, she was very good:( read more

I did dip manicure and after 3 weeks I backed to remove it I found this fungus for sure I got it from the tools and I think they didn't put antibacterial polish really upset read more

Divine Nails and Spa - I got this fungus - Nail Salons Near Me - Franklin, Massachusetts

Friendly staff, gorgeous and luxe interior decor, excellent work on my acrylics and gave me the exact color and design I was looking for! read more

Divine Nails and Spa - Nail Salons Near Me - Franklin, Massachusetts

I thought the nail lady did a really good job. I got an acrylic fill with just regular polish since it was a lot cheaper. She gave me two new fake nails since I had a fill that needed to be fixed and both were put on great. The salon is totally beautiful. The only thing I didn't like was that she kept getting up to answer the phone and assist people with cashing out, which is fine but it made the process about double the length which I did not like. read more

Divine Nails and Spa - Nail Salons Near Me - Franklin, Massachusetts

See all

Nail dip and a tip, almost $60! Just too much. You can get really easy dip kits with various powder colors on Amazon for $25. I think I will try that instead. That being said, they did a good job on my nails with the dip, it is just too expensive for me, read more

Terrible job on my daughter's nails (she had a dip with tips and they fell off in a week) and even worse customer service! She called and asked to come in to have them fixed and was told over the phone that 'we'll take care of it.' Then she was charged again! I called to follow up and was lied to and hung up on. STAY AWAY - VERY RUDE OWNER, DISHONEST AND CLEARLY DOES NOT CARE ABOUT HIS CLIENTELE! read more

I have been going here awhile, but will not be returning. The male owner is quite frankly rude and rushes every customer through. He over books and we all have to wait Ten mins to twenty minutes and then the poor workers are always rushed as he only care about getting as many people in as they can. I walked out last time and my feet were still dry as they are not thorough at all. Since opening after Covid, my last appt they had a waiting line of customers inside next to each other. Six people crammed into a small space. So, although they make you use hand sanitizer, they do not practice social distancing. It's a shame too because the employees work so hard, but it's not about customers being satisfied, he's more interested in making money. read more

I have always had a wonderful experience at Divine! A clean friendly salon. All the nail technicians are so good!

I have never been so unhappy with a manicure before. Very rushed and had 2 people work on my nails because my nail tech had to take back a different customer. They barely cut my cuticles and left them looking a mess. Not to mention the gel is already lifting and it has been 2 days read more

Divine Nails and Spa - Nail Salons Near Me - Franklin, Massachusetts

See all

Went in for a pedicure, wasn't greatly impressed. The salon itself looks nice, but the women who did my pedicure cut my toe nails way too much. She asked if I wanted square and I said yes. I've had this done many times before, but never this way. In addition to clipping the tips of the nails, she also clipped each side of every nail so I have previously unexposed skin popping out and it is very sensitive. Leg massage was blah. I will not be returning or recommending this salon to anyone. read more

The Salon is beautiful! Staff are very nice, professional and welcoming! Their manicure and pedicure are very well done and they always check to see if your happy. Anyone that doesn't feel this way actually puzzles me! Perhaps they meant to review a different spa. Welcome to Franklin... can't wait for my next appointment! read more

I called one Sunday morning to make an appointment for a dip mani. They had availability the same day with Julie which was very convenient. Julie did a great job on my manicure and was careful with the drill which I appreciate. The experience as a whole was relaxing, especially with the shoulders and hand massages. I'll definitely be returning to see Julie. read more

Divine Nails and Spa - Dip mani. Photo taken a few days after. - Nail Salons Near Me - Franklin, Massachusetts

10/10!! Ive been seeing Nick and Julie at divine nails, and I'll never being seeing anybody else! They will both having you leaving with beautiful nails whatever the occasional. Professional and helpful. I recommend them to all of my friends, nothing from the best from both of them. read more

Divine Nails and Spa - Full set color change - Nail Salons Near Me - Franklin, Massachusetts

LOVE this place!! was going to another salon for many years. Heard alot of great things about Divine and decided to try it. Now a regular customer here. Kyle is the best! read more

I had a 2 pm appt. After I arrived they said 3-4 times to wait. 30 minute later, I left. As I was leaving they said, "we're free." They overpromise and under deliver. read more

Julie did my dip powder nails and they came out great! The salon was very clean and the staff was friendly. They did a great job keeping up with the front and helping people who had just come in. I called ahead and booked an appointment day of, and they worked fast to get me in. I had little wait time which was great. Overall great experience, I'm excited to go again! read more

Divine Nails and Spa - Nail Salons Near Me - Franklin, Massachusetts

Although all staff members are incredibly nice and very hardworking, my appointment was 20 minutes late and my mom's was 30 minutes late. I definitely feel like the manicure is sloppy compared to other salons I have been to. I selected color 49 for gel which is what she painted on me, but it is much much lighter than the example nail. read more

Divine Nails and Spa - Nail Salons Near Me - Franklin, Massachusetts

See all

Wasted about an hour of my day here. I scheduled an appointment for a full set at 11 o'clock and went with a few friends who also had appointments at the same time. Upon arrival all of my friends were taken care of, which I didn't mind as we were being helped one by one until I was the last person left. The issue began when I was still waiting, yet people who arrived after me started being serviced. I was basically being ignored by the employees, and after about forty-five minutes decided to make an appointment at a different nail salon. Finally, about an hour after my appointment time I was told by the employee who had been ignoring me that I could be seen but I informed him that I was no longer interested and would be taking my business elsewhere. Extremely disappointing as I was getting the set for my upcoming graduation and I had been told by others how good this salon was. Would not recommend. read more