Have been there a few times and some technicians are better than others but overall no complaints until this last time. I went over the weekend for a pedicure and the girl that did it did not have a name tag on or else I would call her out. She was very rough and the white abrasive sponge they use to buff your nails was used so aggressively that she used it on my skin too!! At one point there was a little blood and my toes were stinging. I changed the amount of the tip i usually give to a lower amount which she is lucky she got anything. She should not be working on people The place is nice and clean and they have a lot of people working there so getting an appt or being a walk in is not problem. If i do go again though I will read reviews that specify a person that is good. I suggest the same to others. Oh and my toe was stinking for at least an hour when i got home. read more

I recently moved here and tried another salon across the street. I didn't like any of the nail tech's work and it was always busy, so I tried T and T nails! I was so happy I did! Owen and Jessie do a great job! They are always pleasant and on time with my appointments. They have the same pricing as all other nail salons, but at this salon you get what you pay for. My nails always look amazing! read more

This was our first visit to T&T Salon in Franklin, and unfortunately it will also be our last. My daughter booked pedicures for herself, me, and our 9-year-old granddaughter. The experience started badly when I was shown to a foot spa that was still full of dirt and nail clippings from the previous customer. I had to wait while it was cleaned before my appointment could even begin. The salon itself appeared unclean. There were cotton buds, cotton wool, and other debris visible on the floor and in the corners. The atmosphere was uncomfortable, and throughout our visit none of the staff were welcoming or friendly. We were barely spoken to, and unlike many salons, there wasn't even a simple offer of a bottle of water. Another thing that stood out was the lack of proper equipment. Instead of using standard foam toe separators before applying the nail polish, the staff simply stuffed pieces of tissue paper between our toes. I've had many pedicures over the years and have never seen a salon do this. My granddaughter's pedicure was also smudged and had to be redone on one of her toes. The most upsetting part happened after we paid. The total came to $125 for two adult pedicures and one child's pedicure. As we were leaving, an older staff member came running outside shouting, "No tips? No tips?" in front of everyone in the salon. My daughter politely explained that we were unhappy with the service. Instead of listening, he became angry, shouted at us, and even used the F-word in front of our 9-year-old granddaughter. No customer should ever be treated that way. One more thing we noticed was a sign in the salon offering customers a $10 voucher in exchange for leaving a five-star Google review. That made us question how many of the glowing reviews genuinely reflect customers' experiences. We cannot recommend this salon. Between the lack of cleanliness, poor customer service, unprofessional practices, rude treatment, and the aggressive confrontation over tipping, this was one of the worst salon experiences we've ever had. We hope this review helps other people make an informed decision before spending their money here read more

I was looking for a place to get my nails done closer to home, so I tried T&T nails in Franklin. I will not be returning. My sister and I got pedicures together and the whole experience was terrible from start to finish. We were rushed from the moment we walked in, and there was only one other customer there and a ton of staff. The staff did not clean up our cuticles or do anything to our toenails except paint them! The exfoliation and massage was about 10 seconds total and they rushed through it. You could tell the staff had no desire to be there. My sister's polish was all bumpy and she asked for it to be repainted, which they did, but I don't think the person doing her nails had much experience at all. When we were checking out, we let the woman at the desk (who we believe to be the owner) know that we were unhappy. She did not provide any apology or discount, just kept saying the price to us. Bad experience and waste of money. We will not be back. read more

I had a very bad experience with Jessie. She was sloppy and rude, and the pricing was completely unreasonable. soooo ridiculous ！Paying $85 for nails done this poorly is not worth it at all. Save your money and go elsewhere. read more

Arrived here last night after not being seen at our scheduled time for a 6pm pedicure at another nail salon in Franklin. I've never been to T&T but they kindly accepted us as 2 walk in pedicures at 6:20pm. The service here was amazing. So nice, tranquil and truly a relaxing experience. Not rushed at all. I asked for the green tea pedicure. They do a body scrub wash on the legs and feet, a moisturizing mask to the legs and then wrap them in plastic wrap. The lotion they use is wonderful, absorbs and you feel moisturized (I didn't slip around in my flip flops after like some other pedicures elsewhere in the past). They then massage your legs and they turn on a steam device which provides a nice warm feeling over the legs while getting massaged. Then they do heated stones. Finally they paint toe nails perfectly. When they place you at their drying station you're already so relaxed from the leg/feet massage plus the massage chair, but then you become even more relaxed as they offer a shoulder massage that lasts 2 minutes. It was so nice and the perfect ending to our day. I am really happy our pedicures that were scheduled elsewhere did not work out because we found this gem of a nail salon and now this will be the only one we are going to from now on!! read more

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This is one of the better nail salon experiences I've had in recent years. Reasonable prices - we chose the $60 spa pedicure option which includes some leg and food massage as well as a chair massage at the end where they do a little shoulder work. They also use some hot stone. Nice, polite service. It's clean and all techs are wearing gloves. Cash gratuity. It's tucked to the far right hand side of the plaza, around the corner - you can't see it at first glance when you enter the driving entrance. Would definitely return! read more

Went for pedicure and very happy. Place is clean and very attentive. Will definitely be back

Love T and T. Consistently wonderful, thorough service. They are pretty good at setting expectations when you walk in for service and need to wait. They take reservation and have in each instance been within a few minutes of it. read more

Worst manicure. Will never go back !! Booked a 1:00 appointment. When I got there it didn't seem like they had someone ready . 3 different staff did my nails !!! One filed and applied soak. A different one scraped off gel and a third polished. No one cleaned and trimmed cuticles.!!!! Saw no autoclave equipment. Instruments were not in sanitized packaging. They used no towels. Little bugs flying around . No one was friendly. The only good thing was the nature images on the TV screen !!! read more

I've only been here once and would go back again. The pedicure was great and honestly might be the best foot massage I've ever gotten. I also asked for gel removal from my hands and I was sad that he cut two of my nails without asking - I didn't want my thumb nails cut. He also filed them a bit carelessly I think - again didn't ask for what shape I wanted etc. Idk if I'd get a manicure with him but I'd do another pedicure. read more

the best technicians, so sweet and so kind! family oriented and talented! i love the lemon pedicure and gel manicures with extensions

We went to this salon on a Sunday afternoon. The prices are fair and typical for a nail salon. I got a cucumber pedicure and it was great. I had one of the men do my pedicure and he gave a fantastic massage and did a stellar job on my clean up/polish. I suggest making an appointment but also give yourself plenty of time if you have to be somewhere. They were busy but also spent the time with you and didn't make you feel like they were rushing you out of there. read more

This is a top-notch nail salon. I've been coming here for some time and I always leave a happy customer. I just tried the Chrome/powder nails with Hanna today (she's wonderful!) and I'm obsessed. They have a TON of options for colors for dip/powder, gel, and regular polish. It's a very clean space with calm music playing and beautiful scenery showing on the screens. read more

T & T Nails & Spa - Chrome nails! - Nail Salons Near Me - Franklin, Massachusetts

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Clean, staff is attentive, there is quiet and relaxing atmosphere. I upgraded to the lavender pedicure and it was worth every penny. One of the best pedicures I've had. I haven't found anything like it around here. read more

T and T is worthy of 10 stars. the staff is attentive and the service is the best I've had. Jason gives a professional and amazing manicure. Susan Cook read more

My first time visiting T&T yesterday and the experience was fantastic. The staff was super friendly and attention to detail was the best. Very clean relaxing atmosphere unlike other salons where you feel like you are in a mass production line. I did a gel mani and shea butter pedi both look fantastic and the shoulder massage at the end was unexpected but a great way to end a wonderful experience . Definitely will be a returning customer. I very much enjoyed the peaceful and calm experience. Joanne read more

The receptionist was extremely nice. The dip manicure was sloppy and was rushed. It was an uncomfortable experience.

I have been here a few times and usually don't have an issue. I recently went and had an appt. I sat for my manicure. The tech just started and a woman walked in for a manicure. She sat next to me and my nail tech worked on both of us at the same time. When my polish was applied she was applying it fast so she could move her chair over to work on the other client next to me. Then the tech got up and went to another customer at the end. I had to keep asking the other nail tech if my nails were dry. I was just sitting there watching other customers having a one on one experience with their nail tech and not being rushed. I felt rushed. I then asked where the lotion was so I could apply it to my hands. The other tech said he would do it so he gave me a hand massage with the lotion and then a quick neck massage as stated on the description of a gel manicure. If he didn't come over to me my nail tech wasn't going to finish my service. I know they need to take in as many clients possible but a paying customer shouldn't feel rushed read more

I've been here twice now and i love it! The atmosphere is very clean, trendy, and spacious. Both times I have booked my powder/ dip nails with Zoe and I couldn't be more pleased. The nail stations themselves are very clean as well which is so important. I've been getting my nails done for a while at a bunch of different spots over the years but this place is by far my favorite and I plan on being a regular! read more

The pedicure itself was really good.. but the paint job is soooo sloppy. I wish i had just did one color it probs wouldn't be bad. He didn't clean up the lines and there's polish on my skin.. and it's gel so what was i gonna say redo it at the end? It looks so sloppy I'm so upset what a waste of $75 read more

T & T Nails & Spa - Nail Salons Near Me - Franklin, Massachusetts

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Hidden in the back of the plaza is T&T. I was a "walk in" and was looking for a gel color change (not a full gel mani service) but was told they did not offer so $35 later I had a full gel mani. Decent job, Tina started my mani and got busy and passed me off to a young man who finished my gel polish. She didn't do any cuticle work and left my nails covered in dust, did not prep the nails and applied polish right on top. I asked straight up if I should go rise off the dust or should she wipe with a cotton ball and acetone. They were very nice and the store is new and clean. However I don't see my gel mani lasting more than a few days unfortunately. read more

Was able to get in with a last minute appointment. Efficient service. Large salon. I felt price was very reasonable for a regular mani/pedicure and eyebrow wax. This is not my normal salon but they were open on Labor Day & I'd go again. read more

Excellent service, calming atmosphere, nail services very well done, and I'm super relaxed which is exactly how it should be! This was my first visit to T & T Nails & Spa and I will definitely return! I had a manicure and the lavender spa pedicure. I haven't felt so relaxed in a nail salon in a long time. The bonus shoulder massage sealed the deal! I've left other nail salons exhausted from the long waits even with appointments. Nail and spa appointments should feel like a treat, not a chore - and that's what I got today! Highly recommend! read more

Two grammas from out-of-state needing a mani/pedi, we were clueless of where to go for those services. We were both very pleased with the luxurious pedicure treatment($50/regular), as well as regular manicure. No problem getting an appointment, and enjoyed the peaceful atmosphere. read more

Love this salon! The atmosphere is calm and relaxing and the staff friendly and professional. I had a spa pedicure and a gel manicure and both were awesome. The shoulder massage after the manicure was a very nice touch! I will be returning for sure! read more

Excellent service, clean and organized. Reasonably priced. I got a gel manicure - came out beautifully.

I had a really nice service in here today! It's brand new, super clean. I got the green tea spa pedicure which was really nice and truly spa like with the music and relaxing TV images. They time the massages so you know you're getting your money's worth. Hot towels & warm stones was a nice touch. I also got a dip manicure which came out great! I'd definitely go back. read more

I've been there twice and highly recommend! Got a pedicure both times. Great massages too!!!

Went for the first time today for a pedicure Tina was amazing Super clean and priced right oh yeah my toes look cute as well I will be back read more

Best mani and pedi I've had in a long time. The attention to detail was so impressive. It truly was a spa treatment with a tranquil and calm setting. And most important, it was extremely clean and the staff was super friendly. Highly recommend!! read more

Wonderful experience! Spotless, modern, spacious. Relaxing music, and beautiful nature images scrolling on the large screens. The Lavender Spa pedicure was so relaxing; calf massage, steam, warm stone massage, and a shoulder massage while your toes are drying. Staff was warm, pleasant, and professional. I highly recommend. read more

Best pedicure I have had in a very long time! They took their time and I did not feel rushed. Was also pleasantly surprised when my soak off dip also included a 2-3 minute shoulder massage. Run here, don't walk. Will definitely be going back again! read more

My daughter and I went for a pedicure and a manicure. Both of us were thrilled by the quality of service. Bright, clean spa. Wonderful foot massage and shoulder massage. Great spa to know about in Franklin, MA. read more

Took my review down. Zoey and Kevin left already. I was told they have the day off. Don't like being lied to. Tried the new girl. She was good but not like I've had in the past. I called today to book another appt with someone else not the new girl and she kept saying new girl new girl. I was hung up on twice by the owner Tina. They lost my business. They will close quickly with that kind of attitude. They also should have someone who speaks better English answer the phone. read more

I've been coming here for the last few months and I love it. I usually hate getting my nails done but I actually like it here because it is so quiet and calming in the salon with the music they have on. It's super clean, the spa pedicures are awesome, and my gel manicures always come out great! read more

I had the best experience I've ever had at a nail salon. The staff is so kind and the atmosphere is just so calm and relaxing. My nails look better than they have ever before and I will definitely come back. This is my new Go-To salon and I look forward to returning. I got an artificial powder dip and it came with a very relaxing shoulder massage. It is just wonderful. Once you walk inside you know that you will walk back out with the nails of your dreams. My Sister got a Mani/Pedi and her Pedicure came with a super relaxing leg and back massage. It is the best place for a spa day. I suggest T&T Nails to anyone out there who feels like they need a special day just for themselves. T&T makes sure that you get what you desire and more. Their prices are just right! The music brings up your mood and you end up feeling so relaxed and peaceful. I rated T&T 5 stars, but if you could do any number of stars you want, I'd pick 10 thousand (Or More). T&T is just the most amazing place you could ever go! Thank You T&T!!! read more

I rarely get my nails done, but this has made me re-evaluate how often I should! It was truly one of the most relaxing experiences of my life. I got a gel pedicure that cost $55 and it was so worth it. I was given a great foot massage with a hot jade rock and wax on my heel. Not to mention when I arrived to the salon, I was greeted at the door & was helped to pick the color I wanted! Such a relaxing experience & feels good to support this small business close to home! Definitely recommend! read more

The service is excellent and staff is very friendly and willing to help. Would 100% recommend to a friend or family.