Extremely Disappointed with Unprofessional Experience
I rarely leave reviews instead try to speak directly to those in charge, however despite numerous attempts here I type: -- as a business owner, I know how much reviews can impact a business. However, this situation was handled with very little empathy or understanding, and I feel it's important to share my experience.
I was charged twice by this business and received no service at all. My first appointment was in October. The day before, I called to cancel because I had been diagnosed with the flu. As a medical professional, I take health precautions seriously and canceled out of respect for others to avoid spreading illness. I was told that because it wasn't within 24 hours, I'd still be charged. I didn't have the energy to argue since I was sick, even though calling the day before is 24-hour notice. I was told I'd receive a credit on my account instead.
A few weeks later, I called to reschedule with Caroline and was informed that I had only one month to use my credit -- something never mentioned before. I was also told Caroline was booked until January 2026, but there was an opening in Sacramento. I live in Folsom and prefer that location, but felt I had no choice but to take the Sacramento appointment to avoid losing my $275 credit.
On the day of the appointment, I accidentally went to the Folsom office out of habit. I immediately called and texted to say I was on my way to Sacramento and would be 15 minutes late -- no one answered or responded. When I arrived, I waited 15 minutes outside before being told Caroline had already left. I texted again and finally received a long, accusatory message calling me "rude and inconsiderate." Completely unacceptable.
To make matters worse, I was charged twice -- once for the canceled appointment and again for today's appointment, which was supposed to be complimentary. To this moment, I have received no response to the messages I sent after leaving the clinic earlier today.
I understand everyone is working hard to make their business succeed, but $275 is a exorbitant penalty for any health and wellness service. A little more compassion, flexibility, and understanding toward clients would go a long way.
I would advise not to go here as they prioritize rigid policies and defensive communication over empathy, professionalism, and respect for their clients' time and money which seems counter to the philosophies of their treatment. read more
