Knowledgeable staff! Helped me to save money on my hottub chemicals. It is now a year later and…read moretheir recommendations are still working!!

We purchased a hot tub from Lesley back in September of 2023. She and her staff have been amazing…read moreat helping us getting it up and running and supporting us through our first season with it. I don't have enough great things to say about Lesley as great customer service has been harder to come by these days and she has been the whole package! Thank you!!! We will definitely recommend Valley Pools and Spas and Andover!!

They never answer the phone or respond. I emailed their form 3 times and called them another three…read moretimes and even left two messages. No response. What a joke.

I bought a hot tub from this company about 15 months ago. the way they respond publicly, to their…read morecustomers reviews online (specifically the ones who had a bad experience), tells you everything you need to know about the experience you will have with them, should you be so brave as to buy there.

Update: Reached out to Brandon which then redirected me to Mike to discuss options. They are now…read morestating our landscape/drainage is the issue for causing the wrinkles and not installation. We have appointments set up with a few landscapers so we'll see where this goes.

I just can not say enough about Nik Hawley! From the very start when we had our pool installed 2…read moreyears ago he has been the ultimate best!!!! So very knowledgeable and so very willing to help us out, even 2 years later with questions we have! I glad he helped us. Would 100% recommend him to ANYONE!! Thank you Nik!!

Peterson Pools and Spa used to give great service. However, my most recent interaction with their…read moreservice department will be my last. Very poor communication, poor follow up, and poor service. They did fix the small leak they were asked to fix. However, I asked for a heads-up call 1 hour before someone was planning on arriving. I was told that wouldn't be an issue. No one called me. The repair technician came out and fixed the leak without any notice. There was another noticeable leak just a few feet away from the original work order leak, but they didn't even bother looking at. I would have informed them/pointed it out if they would have called in advance like I was promised. *Side thought: Why wouldn't a repair technician call the customer if there was another noticeable leak / issue just a few feet away from where they were working??? Also, every time I attempted to call their service department, I would have to leave a message, and that would lead to series of phone tag. Messages don't get responded to in a timely manner, and all I heard was excuses in the end. No sense of ownership, just excuses. Don't waste your time with this company if you need servicing done. Find another company that cares about its customers and provides quality service.

I have been with Peterson Pools and service since our pool was put in almost fifteen years ago…read more Scott Peterson conferred with my wife and me and came up with the plan he felt we were communicating to him. The construction people were prompt, thorough and courteous during the construction. Since that time, either Mr. Peterson or one of his associates have serviced our pool weekly. When equipment needed repair or we needed advice, Scott always responded in a timely way and helped us with any issue we were having. I feel very confident recommending Peterson Pool Construction and Service.

Awesome service to a first time customer…read more My 15 year old (Sundance) hot tub stopped working on a Sunday evening. I couldn't get it running again using my usual tricks. Expecting heavy snow Tuesday followed by below zero temps I was pretty sure the tub would die if I didn't get it serviced on Monday. I called Monday morning and was told that they were very busy with calls that had stacked up over the weekend and other prior scheduled appointments but would try fit me in as soon as they could. I came home from work on Monday and found my hot tub all zipped up and working with a new circulation pump and flow switch installed. Bravo PPS. Thanks for saving my hot tub! Marlon Gunderson Lake Elmo

Terrible customer service. Do not back their services. Charge you without getting approval for…read moreservices.

Move over PoolWerx (former Performance Pool & Spa), there is a new pool sheriff in town…read more First year, using their services and they have been great. Their prices are hard to beat and the service is absolutely stellar. Had them perform multiple services this year and they were very prompt with communication, scheduling and then getting the work done. I would highly recommend them anyone who owns a pool. P.S. - they have a weekly chemical program for which the cost is very comparable to essentially if you were buying chemicals from a store yourself!

From the owner: Sparkle Pool is a local, family-owned swimming pool and hot tub service serving the metro area. Our…read morestunning showroom is conveniently located, and our experienced staff is dedicated to providing our customers with the best products and services the industry has to offer. Looking to transform your backyard? We specialize in custom in-ground pools, from design to installation, as well as liner replacements, auto cover replacements, and essential pool maintenance and repair services to keep your pool in top shape. We also offer professional pool chemical service, ensuring your water stays balanced and safe all season long. We're also your go-to destination for hot tubs, featuring the luxurious Caldera Spas line. Whether you're in the market for a new spa, need hot tub repairs, or are looking for filters, covers, chemicals, and accessories, we have everything you need to keep your spa running smoothly. Beyond pools and hot tubs, we offer above-ground pools, swim spas, Polaris and Dolphin pool cleaners, pool toys, skimmer and pump baskets, and all the necessary chemical supplies to maintain crystal-clear water. No matter your backyard vision, our team is here to help make it a reality. Stop in today and let us create your perfect backyard paradise!

On time and very knowledgable.  He fixed my pool's heater and I will ask him back to install a…read morechlorinator.  I couldn't get my former pool guy to respond with an appointment, Pool Commander showed up the next day.

Troy, the owner of the company was able to fit us right in and was there the next day after asking…read morefor an appointment. He was friendly, professional, lot's of knowledge. We will hire him again in a heartbeat. Semper Fi

We recently had a gas fireplace installed. We shopped a few different fireplace stores in NW WI,…read moreand found Copycat to be reasonably placed for installation and stonework. The installers did an excellent job, finished in the timeframe they had promised, and even helped us arrange with a local electrician to incorporate under-mantle lights into the design. We are delighted with our new fireplace. One suggestion: it would be helpful as customers are picking out their stone, etc, to see examples of Copycat's beautiful work, in addition to the trade catalogs and sample boards. Those decisions are tough, and pictures would be helpful, besides being great advertising of their quality work.

From the owner: Over 30 years of hands-on experience in fireplaces, chimneys, hot tubs, saunas, and swim…read morespas—backed by a third-generation, family-owned business you can trust. What truly sets us apart is our full-service approach. From expert sales to professional installation, chimney cleaning, inspections, and ongoing service, we take care of everything—so you don’t have to. Our team is known for delivering a “second-to-none” customer experience, focused on comfort, wellness, and long-term satisfaction. We’re not just selling products—we’re helping you create a space you love coming home to.