Fuck this app. You're "offline" and can't order a ride unless you're online. Fuck this stupid app. Drive, like a normal person

Lyft is forcing people to drive with open windows in 40 degree weather now I'm sick with an head cold and they refuse to take responsibility for their actions I ask the driver to close the window he told me no. I asked him to show me where it says this, INSTEAD he goes on to say he doesn't believe in Covid or the wearing of mask we starting having an argument. He then pulls over in a dangerous part of town to put me out. I refused and told him to call the police he did but lied to the police and said I assaulted him and kicked his car. Once the police found no evidence of anything . I was LEFT alone to wait for another ride in a not so safe area. Had to walk a couple of miles to a McDonald's and get a ride home. Lyft is disgusting and I will never use them again. They called me like I'm the bad guy and said the only problem they had was that I would not get out the car. Smh read more

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I used Lyft in DC over the holidays and it was a nightmare! I was unknowingly charged extra for a "prime time" fee, and my driver plugged in over twice the amount of time for my ride than what it took. Rewind to a couple weeks before. I used Lyft here in my home of Salt Lake City, and it was a pleasant experience. More expensive than Uber, but the driver was much better than the one I had in DC. read more

Lyft has many of its drivers also work for Uber, but I base my reviews on what I receive, and compared with Uber it was much better! The first time we used Lyft it was to get to an IHOP. We put the order for a ride and it took the guy three minutes to get to us. The car itself was clean, the only problem was that the radio was busted but we didn't mind. The driver kept at the speed limit and we got to where we wanted to go at a reasonable price, the only issue was that it was clear that English wasn't his first language, and when he missed the last turn he drove around the location looking for another enterence even though we explained that there was only one enterence. Overall, it was decent. Second ride was riding back, driver got there in a few minutes, asked us how we were doing and let us adjust the radio and volume, and got us back to where we came from easy. Could not have asked for a better ride! Third drive was at three am from the movies back to our college campus. Our driver was great, the car was clean, and she talked with us about a number of things that we were talking about, making us feel like we were being driven by a friend compared to some driver, which was great! Lyft let's you tip too! Pick this over Uber, but honestly it's just personal preference. Still better than my Uber experiences though...at least I got a ride! read more

Lyft - The Lyft Driver Code. - Taxis Near Me

Service was brought to service and help!! Feel like robbery if anything smhh! Will be learning how to drive SOON! All the money I spend with these jerks ( Uber & lyft) I have been in this car for 16 minutes and nowhere l near my destination....then will have to end up walking almost a block and a half read more

My wife signed up for Lyft app with their $20 promo code and but did not get it and here is what they said: After taking a closer look at this code, it looks like we are unable to add it to your account - Nathaniel (Lyft). They don't honor their own promo code that they advertised on their site. read more

I rarely write reviews but my experience with Lyft was awful! I needed to leave very early to get to the airport and decided to use Lyft instead of uber because you can request a ride in advance, one less thing to worry about when traveling. My ride was scheduled for 4:20 am my text from Lyft came in at 4:15 am. The message said that my ride had been cancelled as no drivers are available. This happens in rare cases, and we sincerely apologize for letting you down. I was stunned.. needed to get to the airport asap.. its 4:30 in the morning..I went to my uber ap found a driver that picked me up in 5 mins. Not sure what Lyft could or should do but maybe they could confirm with their drivers somehow. I own a business that is appointment based, we monitor all appointments to be sure that our clients are informed in advance if there is a problem. 5 mins... not acceptable. read more

On 2/23/24 I discovered I had accidentally dropped my phone during a Lyft ride. At 10:39 PM Lyft acknowledged my notification. It took more than 24 hours for Lyft to notify the driver, after I emailed Lyft 3 times prodding them. Sixteen hours later, after 6 more of my emails, Lyft verified the driver's recovery of the phone. Lyft told me to call him to arrange a meeting! So I had to enlist help from a friend with a phone via email. After his numerous attempts through voicemail & text, there was no response from the driver until early 2/26/24. He text'd my friend. But I have never heard a word from the driver in spite of his having my email contact information. Never. He told my friend he was too busy driving for Lyft to drop off my phone so we did not get it until 2/26/24 10:30 AM - 2 & a half days after Lyft was notified. The driver dragged his feet 15 hours despite being out & close to my neighborhood, avoiding contact & being vague about when he allow me to recover my phone. read more

Like Lyft in general. Had been a "five star customer" I had a ..terrible.. experience with them at Dulles airport. First driver cancelled on me just when he was arriving. Don't know what that means - did he pick up someone else? Decide he didn't want to go in my direction? Asked for another car, waited again, and got into a belligerent argument with the driver via phone. He said he was waiting in the correct place. I kept telling him where I was... went nowhere. Finally gave up and got a taxi. Spent 25 minutes waiting outside in the heat to not get a ride home. Lyft charged me $5 to "cancel" the ride from the driver who couldn't be found. Insulting! A big part of the problem is the App tells you to wait on the upper level while the drivers all seem to automatically go to the lower level. Wrote to Lyft saying I wanted to speak to a manager and got no response. Even more insulting! read more

Wonderful driver. Helpful, friendly and kind. Unfortunately he works for Lyft. I joined Lyft because they said i could get a $50 credit as a new customer. After i used the service in DC to pick me and take me to Arlington, and tried to redeem the credit i was told I couldn't because i was not a"new" customer. Called my credit card co to complain but would not dispute the charge because i did not want to penalize the driver. I will never Lyft again. Next time ill uber. I must add subsequently I tried to use Uber in DC but could not access the ap. I gave Lyft another try and i have had nothing but positive experiences. So now Im a Lyft Lover. read more

Don't wast your time getting an cab ,lyft is the real deal ,driver are people like you and me must of the time they offered water . I never wait more than 5 minute to get an lyft driver ,all the car are always super clean and cheaper than an cab ... read more

Disappointed in Lyft with their resolution process when you need to dispute a charge. Their process is through their website and they do not try to reach out to the customer to understand the issues in greater detail and the options on their website does not cover all the situations. Uber in comparison is timely in addressing concerns right away read more

After Lyft first failed to process my request for a ride in Sarasota, FL, I requested assistance online. No one responded until a day later, after the flight, via email, not phone. A later request with Lyft was confirmed by the the website & app, saying that the driver would call me when on the way. By 5am, the designated pick-up time for an essential trip to make my flight, the confirmation had disappeared online & no one showed or contacted me. I frantically arranged for Uber to rescue me & made my flight. Never Lyft again! read more

I regularly take Lyft to pick up a colleague for a business meeting or meal. The Lyft GPS almost always takes me to the BACK entrance to their building, which they cannot use. I always tell the driver to go to the front, which is the address I put into the system, but if they are inexperienced, they pay no attention. Recently the driver sat for several minutes before going to the correct (front) entrance, and I was charged for too long a wait, when in fact we were in the wrong place most of that time. The abominable feedback system doesn't allow me to tell them what is happening, so they won't change the increased fee OR fix their flawed GPS. Going to try Uber, but this is REALLY annoying. read more

Your Lyft driver, Russell, is here! Look for the Black Mazda 6 (9CV0603).). Picked us up then claimed I canceled. But here is my message from Lyft. Looks like Russell canceled the ride. We're sorry! Open the app to request a new driver. Then he made us get out. Taking a cab this time. Russell was a jerk. read more

I am very disappointed with Lyft which protects bad drivers and retains them in their platform. Lyft must take into consideration any negative comments and especially when the passage has suffered damage during the driver's service. I am making this post today because Lyft or their insurance is trying to make me understand that the driver named Antony who drives a White Ford Fusion registered 1FP1090 in Maryland says he has done nothing wrong towards me because he certainly lied to them. But this driver does not know that I have evidence on what I reported about this accident which occurred on December 27, 2023, at the Hyattsville metro station at the address 2700 Hamilton St, Hyattsville, MD 20782. The Lyft driver named Antony, White Ford Fusion registered 1FP1090 in Maryland arrived intoxicated at the pick-up location, he almost hit pedestrians, I stood aside and when I was watching this situation, he called me and speaking to me with a strong and very arrogant accent while making discriminatory comments towards me. Despite this, as it was raining I had to go home, I went to him, and he refused to drive me, then when I opened the door to get into his vehicle, he drove away while I was holding the door of his car and this caused an injury to my hand. I am currently suffering and I am receiving treatment. Despite this, Lyft continues to believe in this dangerous driver. What would be your reaction if this happened to you? The last time, a friend with whom I wrote a note on this subject told me last time that as I had told him of my bad experience with this bad and dangerous driver, he had requested a driver to transport him and Lyft had sent this dangerous driver. But he had refused the services of this ill-intentioned and dangerous Lyft driver thanks to my description that I had given him in this note that I had written to him. Know what to do if you too have this Antony as a driver and his license plate is 1FP1090 from Maryland. When my friend told me about this experience, I told him that he was making a good choice in canceling his request because you have to be careful. We are customers and drivers like Antony should not exist on this platform. You should know that, be a driver for people requires you to be responsible, honest and humble. This is my story. You Lyft, stop calling me. When I have finished treating my injury hand that your driver Antony did to me, I will let you know what happens next. read more

I occasionally drive for, but regularly use lyft mostly for appointments in the city or when I plan on drinking with friends. Most of these reviews are laughable and ridiculous. If you're not paying for a luxury or black car, you get the car you get! It's as simple as that. These ridesharing platforms plus lack of tips are not enough for drivers to all have a luxurious ride for your $4-8 ride (averages drivers see after platform cuts). Keyword here: Rideshare You have a bad experience with one cashier at a fast food place do you write off the entire company for good? No ... if you do, you have serious issues with stubbornness and pettiness. I have had mostly good experiences with Lyft. More than Uber honestly. The cost is getting high, but the drivers deserve it. Sometimes I ask people why they're doing it especially when it's clear they're not doing it for fun. I have people say they just had an expensive repair bill, kid needs something for school, medical bills, student loans... they have needs and they're responsibly trying to get ahead of whatever financial burden they're going through. These rideshare/food delivery apps have become so convenient people feel entitled, which is a pity because these people are providing you a service in their own personal vehicle. We're so used to fast fashion, fast food, fast complaints, fast everything that we don't value anyone as a person or their time anymore. Driver doesnt speak? ... so what?!?! You confirmed the name, car and tag right? Or hop out. YOU HAVE THE OPTION TO EXIT THE VEHICLE. This is not a career for 95% of the self-employed contractors. This doesnt mean someone should be rude or make you feel unsafe - report them asap! But dinging drivers for pettiness, app flaws, and absurd standards is unnecessary. Ask yourself... would you complain this much riding in a cigar filled taxi for 20-50!% more money with a driver that may have questionable citizenship? Yes, we cancel rides that are out of the way, in areas that we are not comfortable driving in or the pay is ridiculously low. Most importantly our safety matters too! So if you have a poor rating yourself, cancel! Drivers have that right! I'm not comfortable driving downtown in rush hour so I don't... I'm not jacking up my insurance for you! Your $3.86 ride then you sue me because of an accident with someone else... oh hell no. Wouldn't you rather have an honest driver than one that gripes or can't maneuver traffic safely and efficiently. As a driver: not worth it unless you have a quick bill to pay or trip to take. The pay is low. People barely tip and if they considered tipping they find ANY ONE THING wrong to not want to tip anymore. Also, I would be mortified to risk losing my day job because some ridiculous passenger decided to take pictures or videos of me to post a complaint that wasn't even that serious. Not only is that an invasion of privacy but detrimental to someone's livelihood! I'm a quiet person, but I speak to everyone entering my car but someone wrote a bad review that I didn't speak. Did they ever consider that maybe they just didn't hear me? If you have a good day job and nice car, the rides are not worth the risk unless it's to hold you through to bigger goals. I cringe and worry when I take the short term risk. As a rider: this is still my go-to. The quality of the platform and majority of the drivers are better. Ethically drivers earn more so I feel better knowing that I'm not ripping someone off because I'm not entitled on a bus or train budget. I'm grateful for my minimal experience as a driver which changed my perspective as a rider. I ALWAYS tip now that I know how much damage is being done to their cars, the constant car cleaning, and the little pay being received on their end even with the cost of gas. Even if the service wasn't exemplary, I still tip because I was still provided a service. And a 10% tip doesn't hurt me anyways if the driver completed the service... which was getting me from point A to point B. I'll tip more accordingly or even bless someone's day based on their story. read more

What a rip off!! Be VERY careful with this company. The drivers are fantastic but the individuals behind the scenes rip you off financially!! If you have more than one charge card on file, remove them! They will bill BOTH charge cards and then they refuse to reimburse you for their mistakes! I had to dispute the charges, prove that I was double billed but I have a good financial institution that will not play with them. However I'm spreading the word to everyone because I don't want anyone else to be financially victimized. read more

Renting through Lyft flex drive program: drivers please be aware,if you should get into an accident whether it is Your Fault or not you will be charged $1000, that was my case someone side swiped me the insurance company for the other party accept responsibility within a few days but Lyft policies still allowed them to confiscate my paycheck my deposit and the car and I won't be able to drive for them until they decide which could be no less than six months, you have no effective way to appeal or get help, your local hub will not be able to help you and there is no one else to go to you are on your own even if is not your fault, and if the person that hit you insurance accepts responsibility Lyft will still charge you a $1000 I have been with them for about four years maybe I didn't read this or this is something new but just want to help someone who is thinking about renting from Lyft read more

I scheduled a Lyft ride for 12/19 at 4:30am. I got a confirmation prior to the date. On the morning and time of the scheduled ride I received a message that the pick up time had changed to almost a half hour after my scheduled time. I called the driver who told me that he was just dropping off a passenger and would pick me up after the drop off. He was about 40 minutes away at that time. I cancelled and an Uber driver who was there in 10 minutes. Uber will now be my first choice. read more

They have the wrong driver pool working for them. This driver literally just told me that if the ride is a pool, most times he calls the rider to see how far they're going to decide whether it's worth picking them up.... how reassuring. So, on top of these RIDICULOUS surges, pulling drivers farther than drivers closer to your pickup location and attitudes, we have to add this layer on. Happy New Year! read more

Would like to complain about Lyft drivers refusing to pickup riders at given addresses by riders so that they can say that riders were not at said pickup points; and they receive $5.00 for riders not at pickup point.Some drivers are running this scam on the regular!! read more

I have used Lyft on many many occasions. Lyft drivers are, overall, professional & good drivers with clean cars. Wait times for pick up are usually, in my experiences, about 8-10 minutes which is ok. Wait time for a pick up is 6 minutes or less in busy, dense areas. Lyft has good customer service, if questions arise. read more

I would like to like Lyft, but have had bad experiences. Most recently....ride from DuPont Circle to Crystal City. Driver made a number of wrong turns. The distance, according to Google maps, is 5 miles. Including wrong turns, the Lyft ride was 8 miles. And was charged $6 more than it should have been. I contested the charge to Lyft, which determined that "the cost was correctly calculated." Kind of ignorant and kind of insulting. I'm going back to Uber. read more

Lyft - WTF! Driver went the wrong way and Lyft said the charges were calculated correctly. I'm done with Lyft! - Taxis Near Me

I want people to know the truth about renting a car from lyft for work . Lyft is basically a Ripoff ran by computers and rich people trying to get over on hard working american citizens.they should be ashamed.I paid 325$ per week to rent a car from lyft not noticing that they gave me a car with dead tags until I was stopped and harassed by VA police for not having up to date tags (I was almost shot and killed for this).When I reached back out to lyft i was only directed to automated voice prompts I could never speak with a real human that could help me with my issue. I decided to return the vehicle early because I was scared to drive at this point. When I got to the lot to return they closed the door n my face and told me to leave the keys in the keybox. They refused to close my retal agreement that day . Instead the charged me the full 325 $ and they NEVER RETURNED MY 250$ deposit . These guys are crooks and I dont ever recommend renting a vehicle from them to work ..Just ends up being a big bill at some point & you WILL NOT BE ABLE TO DICUSS YOUR ISSUE with a real person which in return leaves You S.O.L when it comes to your Money and or your issue .. I STILL HAVE NOT RECEIVED A CALL OR ANY OF MY MONEY BACK .. I gave up but I vowed to let the world know that They are CROOOKS... 500$ plus down the drain with nothin to show for it . I bet they see this review and still do NOTHING..Guys you have been warned read more

I don't know why a major company like this can't have a phone Number to talk to a human being. I've got some questions and cannot negotiate the Internet on a dinkey iphone read more

I ordered a car, was standing directly beneath the address of the service station waiting for the car. My mechanic and I were both looking for the car. It never showed up. I got a notice on my phone that the ride was canceled and I was being charged for it. I ordered another car. It arrived and pulled not into the service station, but the side street next to it, and we eventually saw it. I complained when I got home and was told too bad. Their car was in the area so I had to pay. I am off to UBER from now on. What an easy way to make extra money. SHOW UP IN THE AREA, CANCEL, AND MOVE ON TO THE NEXT AREA. Just spoke with my bank. They're refunding me. Not contacting LYFT because Lyft never responds to their calls and the bank gets so many complaints about these so-called "cancelled" fees because supposedly the caller wasn't there that it isn't worth the bank's time to dispute them. What a great scam. Just show up in the area hit cancel and move on to another area. Drivers can make more money doing that than actually driving customers. read more

Traveling with a group of 5. Requested Lyft for 6 for all rides. Drivers consistently arrived unable to take our group. Vehicles too small or full of driver items. Drivers lazy and wouldn't move their items. We had to rearrange things for the drivers to make room. AIRPORT pick up made no plans and no room for luggage. Seems drivers did not look at the group size of who they were picking up. Maybe we just happen to get many new drivers because I have always had good experiences when traveling prior to this. However, very very unimpressed. AND, the options for feedback on the app limit what feedback can be shared. read more

I called a Lyft ride an hour before work. I had a car that cancelled and I still got charged full. I called another one, they cancelled and I got charged full again. I went to call the help line and no one answered. I went to email them and there was no option for it on the website to dispute it. It's appalling. Why should I pay for their actions? read more

So yesterday I needed Lyft. I entered my location and messaged my driver to let him know exactly where i was at. He never replied. I saw his movement on the app. Then Lyft alerted me that he was here and I had one minute or I'll be charged a no show. So I called my driver, he answered and had a thick foreign accent. He said he would get me no worries. His car never moved. It seemed he stayed wherever he was at for me to be hit with no show. I called my shady driver back and asked him where he was and he mumbled something. And said he was on his way. He never showed up. Then I got text that said I got charged with a non show fee. Oh hell nah. I messaged Lyft disputed the charge because their gps is wack. I screenshot my texts and call log to Lyft and they got back to me apologizing and reversed my charge and gave me a credit. * always keep texts and call logs from Lyft drivers you might needed it later. Another gripe I have with them is my location. If I'm at my destination pick me up where I'm at. Dont be a lazy fool and wait a block away. I had a driver who had a attitude and their car reeked from fried fish. Telling me to hurry up when they were in the wrong, then towards the end of my ride they trying to be nice all of the sudden. Lyft can be cool but sometimes you can end up with a shady driver. Also the window time to meet your driver of minute, stinks!! One minute?! Come on!! read more

Big scam at Lyft. Drivers not making enough money due to Coronavirus have new tactic. They pick a relatively classy opassenger (thinking he/she is too busy to check their charges or don't care or question)and after the drive, they photoshop vomit on the floor of the backseat, send the complaint to the office and Lyft puts a $100.00 charge on your credit card. So dishonorable. So low. I'll fight this all the way. read more

Corporate offices in think maybe does not exist cannot reach anyone at company through email app or phone all I want is my cash upfront I have them seeing as they can't verify my email or phone number forced to make new account my money just gone and 3 weeks later still waiting waiting for ride and at least someone return the courtesy of responding even if you say f u something damn. read more

"Metro's a mess, I'm tired, I'm just taking an Uber." I say that at least twice a week. But Saturday, Uber had surge pricing, 1.5X. So I thought I'd check out Lyft. I hadn't used their app since I got my free ride 6 months ago. That was the only time I had used them because they never seem to have cars nearby. But Saturday there was a Lyft 4 minutes away. They did have "prime time" pricing, 150%, but I already had the app open, and I figure it would come out about the same as Uber's 1.5X. So my normal $15 ride would probably be about $23. NOPE. I was shocked to see a $59 charge! Apparently when Lyft says 150%, they mean over and above the standard charge. So if the ride would normally be $15, then Lyft charges you $15 PLUS $23. (But instead of $15, Lyft's base rate was $23. Maybe because my Lyft driver made a wrong turn onto the GW Parkway, even though the GPS was on, and he had to drive several miles before he could turn around). A quick google search revealed I was not the first person to be snookered by Lyft's deceptive way of describing prime time. Lyft defenders are quick to point out that technically the pop up in the app for prime time shows "+150%." And maybe I should have read the fine print. Fair enough, but when lots of people are telling you that they feel like they're being misled, maybe it's time to come up with a better system? If I used Lyft all the time, and had seen prime times of 25% or 50% in the past, I probably would have thought more carefully when I saw 150%. But when you've never seen anything else, it's pretty easy to interpret 150% the way I did. To make the whole matter worse, Lyft did not respond to the email I sent to customer service explaining both the driver's wrong turn and the deceptive pricing. 48 hours later, and I've heard nothing. [EDIT: I eventually received a $10 refund for the wrong turn by submitting the request through a different form on the website, but 2+ weeks later, and still no response about my original complaint. I don't expect a refund, but an acknowledgement is really the bare minimum when it comes to customer service.] In the end, Lyft has a direct competitor, Uber, that is dominating them in this market for obvious reasons: They explain their prices more clearly; no need to read the fine print. They have more cars on the roads. And their customer service is far superior. They get back to you quickly. When their driver takes a wrong turn, they reimburse you for the difference. TLDR: There's no reason to ever use Lyft. Take an Uber. Heck, even taking a taxi would be better. read more

OK, folks. A lot of drivers are working for Uber and Lyft simultaneously, so if you're hating on Lyft because of the drivers, switching to Uber really does not solve your problem. Lyft got off to a rocky start in DC, admittedly; but they have improved while Uber has declined. I prefer Lyft to Uber these days since I can tip in the app (I know, I'm old school and actually like to tip good drivers). Uber seems to have more drivers on the road than Lyft, but if you're in a densely populated area, the difference is negligible. Bottom line is that Uber and Lyft are more-or-less substitutes for each other and neither has really proven they're worth my elusive loyalty. read more

I ride Lyft to work and back home sometimes because parking in Georgetown is expensive. However, it is often that the driver arrived on the opposite side of the street. Sometimes, they say the instruction they get from their GPS is wrong. Yesterday, I scheduled a ride. He arrived across the street despite that I have sent the message before his arrival to tell that I am in front of Paolo restaurant. He waited in front of Gap which is going to opposite direction. I called him and he said that he will turn around. He did not turn around but left. I called and texted but he won't answer. I received a message and email to say that my ride is done and I am charged, etc. Of course, I left one star review and no tip since I did not even get into his BMW. 5 minutes later, I was on the bus going home. I have tried to contact Lyft but they just reply with something like "try call the driver". read more

I love Pink. But never think it will be possible to have pink mustache. :) But Lyft make it happen. A while back I saw cars with furry pink mustache, kind of cute, but striking. :) Apparently, according to the driver, the furry pink mustache is no longer required to be in front of their cars. :) I like Lyft as much as I like Uber. Both are comparably good. I enjoy the ride to the airport or when I need to go out without the headache of finding parking. I always have a good experience with Lyft, clean cars, friendly driver, take me safely wherever I need to go. Practical and easy breezy transportation to move from one place to another while enjoying the city life. :) read more

I'm from the San Francisco Bay Area and have always had really good experiences on Lyft in both San Francisco and Sacramento. Unfortunately, the cohort of drivers that Lyft is selecting in DC is really piss-poor. I used it four times when I was in DC this last week, and only one of those rides was really excellent. Many of the people Lyft is selecting in DC are ex-cabbies, or guys who are doing Uber, Lyft, and running their own business at the same time. They know (or follow) nothing about the Lyft culture whatsoever and really lack in safety and navigation. I had one driver blatantly run a red light in a dangerous situation near DuPont circle. Other drivers had no idea how to get where they were going. NONE, not a SINGLE one of them had the Lyft mustache on the front of their cars. No fist bumps, nothing. It was very disappointing aside from the fact that it was still cheaper than any local cab company. read more

This was my first time using lyft. The ride 30 minutes ended up costing me $80 when my lyft driver told me it would be $30-$40. Apparently they have something called "Prime Time" that they didn't tell me about and since this was my first time, I had no idea what this was. My driver didn't say anything to me about this until we got to my destination and said it wasn't his responsibility to tell me. I think that is because he got a $40 tip on a $40 ride. He purposefully lied to me in order to get some extra cash. This was just my experience with this company. I'll stick to cabs. read more

I have been using ride sharing apps since they started for years. For the past 5 years I have been using uber exclusively. Recently I decided to start using lyft since I had heard good things. Yesterday I had 2 horrible experience with 2 lyft rides which I feel like the driver put me and my friend in danger. I emailed lyft to report it and request a refund for the horrible experience. Customer service replies back with a generic email with no regard to what I went through and would not refund it. Lyft has zero regard for the passenger. I had a similar issue in with a ride with Uber and Uber responded right away and wrote personal response and refunded me. If you wanted to be treated like a human being and have a company that is looking out for you as a passenger lyft is not the company. I recommend Uber read more

The drivers are usually nice, my issue is always with the company! One thing that really irritated me was how the take $25 out of my account for my first ride, in which was only $8.26, I mean just take the amount I owe out! They adjusted but it took about a week, but still, NO! Also I noticed that they fares seem to be higher than Uber, also all the fees that they add on, the little $5 credit they gave me came out to only be a little over $2. I do like the app, it's easy to use and I haven't had any issues with it! read more