ATTENTION: DO NOT DOWNLOAD This app will charge you $25 to check your card validity without asking! read more

I ordered a lyft Nov.24, 2020 and did a turn around trip to pick up my son from the airport . I tiled the driver 10 my total was $107 and i paid it. At 4a.m on Thanksgiving morning November 26 Lyft added a $55 shared ride charge that messed my account up for the holiday. I was not able to buy Thanksgiving dinner go shopping or anything. No live person to talk to. If they dud enough people like that to reach $1000 every day they could draw interest on money and then give the client their money back and keep his intrest money. Bunch of Crooks LYFT i am trying to make the news read more

There are better options out there. I recently attempted Lyft for the first time from Union Station because I had received some promos from them. My first driver cancelled on me two minutes before the app said he would arrive. A few minutes later, we saw his car drive by with other passengers. The second driver eventually got there but seemed a bit confused about our location. It seemed that the app gps wasn't very good. While he was nice enough, his car had a foul body odor and his trunk was full of his personal items, so I had my suitcase in the backseat. He seemed unfamiliar with NW DC taking a few turns that were unnecessary/added some time. We got to our destination but next time, I'm uber-ing or even taxi-ing. . read more

I used Lyft twice in DC. The first time, the driver did drive by me, but he came around soon enough. The second Driver, Dirk was the best driver I had my entire week in DC. Dirk was safe, had mints, and was friendly. I also used several cabs, see my commentary below on them. To compare Lyft with DC cabbies, the cost was about the same. However, the cab drivers, in general, drove a little more aggressively, a few times pushing my comfort limits on safety with the red lights.The Lyft drivers always were safe and generally nice. My only complaint is with the Lyft app. I did get some nice credits. However, once I rated my driver and write a review, the "tip" feature is lost after I pressed done with my comments. This will keep the driver from getting tips as the transaction is complete after you rate the driver. Essentially, the app is not clean on tip add ons. I think there should be a final payment screen. It needs a little work. read more

Until Lyft adds more drivers (and drivers who know their way around the DC metro area), I'm sticking with Uber or a taxi. When I requested the ride, only one driver was in my area. I live a mile away from a major metro station and always get an Uber or taxi within 10 minutes or less. I "watched" my Lyft driver on the interactive map start out 5 minutes from my pickup location. He drove 12 minutes in the opposite direction, and it took him an additional 15 minutes to get to me. I'm not sure what happened, but he didn't even offer to explain his delay. He did however, ask for directions out of the neighborhood I was in. The ride to my destination was pleasant... read more

Lyft is way too expensive and their customer service is non existent. Tried to give them a chance on the way home from the airport but never again. The driver took a route that was absurd and completely out of the way. He was chatty but pleasant ( 1 star for him). He did hint towards tipping but I didn't let that phase me. After finally reaching my house, I was shocked to see that I was charged $25 MORE than what I'm typically charged using other car services and taking the same route. There was no notice of PrimeTime or anything. I contacted Lyft on Monday night as soon as I got in my place and have not heard anything yet. With that big of a difference in pricing and customer service, I will stick with uber and other options. read more

Tried lyft once, to take a short trip from College Park to Hyattsville on a Saturday afternoon. Normally would take 10-15 minutes. Our driver got lost several times, we had to step in as passengers to help him navigate his GPS and was very flippant/unapologetic about his lack of know-how. Finally get to our location after 30 minutes, and the cost was 27 dollars. To go less than 5 miles? Also, TMI in-ride conversation, asking my friend and I if we were "good girls" (??) and if I was married, referencing the ring on my finger. No pink moustache, no fist bump, just awkwardness and inefficiency. Needless to say, I'll be sticking to Uber or regular cabs. read more

UPDATE FROM ORIGINAL POST This is the reply from Lyft. $5 ........ Really? I have never had a $5 ride. They will end up getting more money from me this way. What they should have done was credited the ride I took. That was a $26 ride. I will not be using Lyft again. Lyft Can Bite Me !!! Christopher replied: Hi Shirelle, Thanks for reaching out to us and bringing this to our attention! No worries, we will follow up this to your driver to make sure that this wouldn't happen again. Thank you so much for reporting this to us. It's an insight like this that allows us to have eyes and ears on the road as we work hard to get the best drivers and vehicles on our system. We keep all Lyft rides as seamless as you expect them to be and we also expect standards to be delivered for the passengers. I know you didn't ask for this but I've also gone ahead and added one free ride up to $5 to your account -- check out the 'Payment' section of your Lyft app to view your current available credits and their expiration date. Just so you know, if the ride amount exceeds $5, then the remainder will automatically be applied to the credit card you entered into the app. Please do not hesitate to reach out if you have any other questions. I would be more than happy to assist you with whatever you may need. All the best, read more

Awful, awful customer service. For a brief period of time recently, I didn't have a car, so I used to use this app alongside Uber. I would compare fare estimates, factor in coupons, and ride with whichever gave me a cheaper quote. I did this three to five times a week for things just out of walking distance, but far enough that waiting for the bus wasn't worth it. However, I started having an issue with payment in the app about six months into using it. For every ride I took (even $5 ones with the destination entered in advance) I would be charged a $25 temporary hold. These charges were concurrent, not consecutive, (so I often had 5 $25 temp holds from Lyft posted on the same card, at the same time) and even though they fell off after about a week they'd render my checking account inert for the length of time it took my bank to remove them. I attempted to reach out to a customer service representative about this issue through every avenue listed in the Lyft app or on the site, and it took three weeks for me to reach of a human. When I finally did, the person simply copy-pasted text from the website explaining what a temporary hold was. When I reiterated that I knew what a temporary verification charge was and that I simply needed the app to not repeatedly verify the same card (or at least not concurrently charge temp holds), there was another three week wait and a different representative told them they couldn't do anything for me. At that point I just decided to deactivate my account; too bad that process took another month of back-and-forth. read more

So. I have mix feelings about Lyft. For the PROS-I really like their drivers (I only had one weird experience where the driver purposely took the longer route but when I filed a complaint Lyft refunded me my money within the same week). Other than that one experience, all of the Lyft drivers I have met were respectful, courteous and very pleasant. Another pro, they generally take 24 hours to respond to your questions (even if the responses are not always helpful) and the last pro, it is so convenient and I prefer it over uber for the most part. For the CONS- If you leave an item (in my case my iPhone 6) in a lyft driver's car, do not expect a quick confirmation whether the driver has it or not. Lyft will not call the driver nor will they tell you the driver's number, rather, they will send the driver a text to let the person know that there may be a missing item in their car. It is fully up to the driver if he or she is available to respond and connect with you to return your item. If your driver does not respond, there is nothing lyft can do (or so they say in their policy). Fortunately for me, my lyft driver responded within the first 24 hours and was able to drop off my phone (thank you guy who made my week). although, lyft customer service will email you within the first 24 hours, it is still not enough because I would rather have phone communication with them esp when it is about items left in a lyft car, but their lost and found department only communicates by email. read more

So last weekend I went out to a bar in my area. I used Lyft to get there and back. It is roughly eight miles or 15 minutes according to the app. $17.70 for the trip there. So three or so hours later I'm good and drunk and ready to go home. Open the Lyft app push the button for home and I see $41.99 for the ride home. That's an increase of $ 24.29 in three hours, I had to look at it a couple of times. I showed people in the bar and we were all just in shock. A few years ago I dropped Uber from my phone and was in no condition to put it back on that night. So I paid the $41.99 and the next day I went on the app to find some sort of answer for the huge dare I say price gouge/ robbery but there is no section for why did it cost so much. read more

I sought compensation for damage to my coat that I obtained during a ride in a Lyft ride share. The driver knew about the spillage in his car and did not clean it or warn me about it. The unique coat cost over $400, cannot be replaced, and the stain cannot be removed. Lyft refuses to compensate me in any way other than free Lyft rides. Lyft should compensate me for the value of my coat. They should be ashamed to offer free rides for damage to my property; I will never use them again! read more

I had forgotten about a friend mentioning the pink mustache that can be found on Lyft cars. I'm glad I did because I probably would have never tried Lyft If I did remember. And I'm even gladder that the car that showed up for my first ride did not have the pink mustache on it because I would have refused to get in. I don't need cute gimmicks; I just need an affordable ride. Pros and cons of my first ride with Lyft: The Pros: * Nice App and sign up process * Transparency: Both the driver and the passenger get a review ( so behave, people) * Courteous driver * Clean car The Cons: * On my first request, the app said "No drivers in the area. Try again" (Odd...I'm in Downtown DC!) * When I tried again immediately after, the wait time was 10 minutes for the next driver * Tip is not included in the fare. You can add tips but it's an extra step in the process I've been an Uber customer for about two years and will most likely continue to be one, especially for trips to the airport, which I take frequently. And recently I started using UberX for more general trips around town. I'd like to say Lyft is a viable option for the latter, but if 10 minute waits is the norm, I think not. They're still fairly new so maybe it will take a bit of time for a critical mass of drivers to meet market demand. In general I am very pleased to see more choices in viable transportation options in DC. It has made living car free much easier. And I hope that other cities get on board and stop getting in the way of innovation. There's a popular saying in business circles (and in life in general) that local taxi commissions and the municipal governments that often protect them should take heed to: "Adapt, or perish." read more

The drivers are decent. It's hit or miss a lot of time with the vehicles. Lyft has a much less stringent set of qualification for its drivers/cars than Uber. I find their prices and system to be quite deceiving. This is my main complaint. I had a $10 ride and 200% charge for "prime time". It seems Lyft always has a premium charge. I ended up paying $20 after my $20 free ride, to travel 3 miles... They charge the normal rate ($10) and then add a 200% charge for "prime time" on top of this. They arrive at this price by multiplying your ride fee by two and adding this to your bill. VERY DECEIVING BUSINESS PRACTICE. Bottom line is they're a pricey, low quality alternative to Uber. read more

2/20/15; still have not received a response about my customer service compliant but am constantly getting "free ride" blah blah emails. Here's hoping my 7th 'unsubscribe' will work. 2/21/15: Six months later I finally got a response and on yelp not through my email to customer service. They said they were "upgrading their email system" and my email must have gotten "lost in the shuffle". They then offered me free rides so change my mind. While I appreciate a response after six months, as Jojo said in her early 2000s Classic, it's just too little, too late. read more

I recently used Lyft's "schedualed ride" and exactly 60 seconds before my "schedualed" ride I was sent a message stating they had just begun searching for a driver, followed by a message stating the search was cancelled as the expiration date on my credit card had not been updated. I contacted Lyft to express how unacceptable it is to both begin contacting a driver / let me know of the payment issue a mere 60 seconds before a "schedualed" ride and not only did they not offer any type of credit, but they would not even admit a fault in their system or apologize. Lyft has permanently lost a customer today. read more

What can you say - when the system works, it's fabulous; when it doesn't, it's the biggest pain in the %$@#. We took advantage of a $50 ride credit for being first-time riders. The credit consisted of five $10-rides, which is great as we live and work in DC. We've had a love and hate relationship with Uber (leaning toward the hate part), so figured this was a great opp to compare the two services. One big difference is the Lyft app asks if you want to tip the driver; being a "free" ride, I'm guilted to tip the $5 each time, an amount which is charged directly to your cc on file, not to the credit. Ok fine. A couple of the drivers actually deserved that fat tip. So, our take on Lyft vs. Uber: They're all the same. A couple of the Lyft cars we rode in had Uber stickers on the window, so they are the same drivers, depending on their mood, I guess. I think maybe the Lyft GPS isn't as great, as the last two pick-ups at our house in NE had them going down a one-way street at the next block and stopping there to call us that they've arrived (we're on a one-way street too, unfortunately for them). We went to pick up meds at the Kaiser CapHill Center during the snowstorm; for our pick-up, the driver's GPS led them somewhere onto H St NE Hopscotch Bridge - he stopped there and called to see where we were. Um, 700 2nd St NE? Last time I checked that means we are at the corner of 2nd and G St NE, with entrance on 2nd St. It's a grid system, it's not rocket science. Sad to say that 90% of these drivers don't know the city (or alas! can't understand how the grid works, or can't be bothered to figure it out, or worse, can't think out of their inferior "GPS box"), and it's even worse yet when you get a driver who can't communicate in English well (20%). That 5% of drivers who are nice & courteous, **drives efficiently**, and doesn't need any directions to get you where you want to be is... sublime. It makes me cry when I think those rides are so few and far between. We have been avoiding getting a second car in the city, but it may be worth it to save our constant frustration with Lyft and Uber. As it is, if I can find them and not be anxious about parking issues, I wholly prefer getting a car2go. Thank goodness I'm such a great driver and know how to get to places. ;-) read more

Will never use lyft again! I was charge $52 to go less than 10 miles, there was no notification that there would be an increase on my cost, there is no estimate cost feature on the app. I have rode the lyft plenty times before and I have never been charged this much! I have wrote their customer service and still haven't received a response. Unacceptable! Trust me I will not be using lyft again, until I receive a response and money back on my card, and will def tell others to do the same. Might as well use a taxi with their prices! Uber is more def a better choice. read more

I took a Lyft car from my home in residential DC to Dulles Airport for a trip the beginning of July. First, the driver didn't know where Dulles Airport was. He missed all the highway and airport directions and resulted in a very scary ride (I had to yell to get my bag out of the trunk). Lyft disavows any responsibility for the driver, the quality of the drive or safety at all. Lyft refuses responsibility for anything - is this a "company?" read more

If I could give them a zero I would. Four Lyft drivers did not show to pick me up for a routine stop. I was at the corner of two well-known, easily found streets in Washington DC. And the Lyft app would show that they were blocks away at the same time that the app would say that they had arrived. I contacted the drivers and said they were at the wrong place, and gave them again the intersection where I was literally standing in 20° weather waiting for them. None of them responded or showed up. And now they are charging me cancellation fees for rides that never showed up. They also don't have any customer service whatsoever. There's no way to actually talk to a human on the phone. They make you chat through Twitter or some app but don't actually let you talk on the phone, nor do they let you talk to a supervisor. This is not a company you want to do business with. I don't know anything about Uber so I can't say go there instead. I do know that I've never had any trouble with DC taxis, and I was only using this because I'm currently hurt, in a brace, and needed to not have to wait for a ride. Lyft failed miserably and didn't even show up. And their customer service, well, let's just be clear that they couldn't have cared less as long as they got their money. Avoid them at all costs. Unreliable, and cheats at that. read more

I used Lyft because Uber was experiencing a high traffic period. I was never prompted that there was a Prime fare rate increase. I was told later on my receipt that I was charged $15 for a prime fare. I emailed customer support as I have done before with Uber, but the response I got from Lyft was just terrible. "According to our engineers there is not a known problem". Really? There was a problem because I experienced it. The customer service was not helpful at all and I wish I had the opportunity to give 0 stars. The driver I had was amazing though. If you are looking to get around the city or go to the air port, I would not recommend Lyft because if there is any type of problem they will site what their techs say like there isn't a chance a malfunction happened because ya know know it is a computer. Customer service is huge and Lyft just lost the services of my company when people come to visit from out of town. Something like this happened with Uber and they apologized, asked me to explain and I got the over charge refunded. read more

[See update on July 9, 2015, incuding bankruptcy prediction] Since lyft forums did not allow me to post, I posted to yelp (note links in this posting): http://www.yelp.com/biz/lyft-washington-dc?hrid=AjsI7IlmRYtbrsEtSaUknQ Driver Leroi, in a gray Chrysler 300 ripped me off and probably kept the money. This is how corrupt drivers rip off Lyft and Lyft customers. I had $20 in credit on lyft. On March 19, 2015 at 9:56 pm I accidentally pressed the lyft ride button. I found this out when the driver called me: Leroi, in a gray Chrysler 300. I felt sorry for the guy and told him that I would not cancel the ride, and to cancel it himself so that he could get some money for his trouble. I watched on the app as his car sat in the same location for 20 minutes, about 1/2 mile from his location. I called him back and ask him to end the ride. He said that their was technical problems, and he could not cancel the ride. I called him back a few minutes later. He said again, he could not cancel the ride because of "technical problems" with Lyft. He was able to text and receive phone calls, yet he said Lyft was down. I told him to move his car, because if he didn't have reception he could get it if he moved around. He scoffed at the idea, and refused. Five phone calls and numerous text later, I gave up. Two hours later, I was charged $49.99 for the ride and $30 on my debt card. I did not have the money to cover the charge, so the charge was denied. Lyft said they would not refund the money without me first paying the $30 on my account. Does Leroi, in a gray Chrysler 300 keep the $49.99? I am sure he does. I was nice enough to give Leroi a few dollars for my mistake and he completely abused my good will. People like Leroi, in a gray Chrysler 300 rip customers off and are a scourge and cancer to Lyft, destroying Lyft's reputation. Leroi should be fired from Lyft and Uber should be warned about Leroi also. (below are links to screenshots of all of the conversations, phone calls and texts to leroi, and the emails to lyft.) Links to full gallery: http://postimg.org/gallery/x1h70ngk/ individual pictures: http://postimg.org/image/5dq9ftzkj/ http://postimg.org/image/ok3gj0g2b/ http://postimg.org/image/nduv6h2dv/ http://postimg.org/image/anv874jtf/ http://postimg.org/image/5ga52o383/ http://postimg.org/image/vd3tfa6vn/ http://postimg.org/image/60p65cwgj/ http://postimg.org/image/uc3kq5pw3/ http://postimg.org/image/cnbtyje4z/ http://postimg.org/image/9vsk7xfmb/ http://postimg.org/image/a7a0kow2b/ http://postimg.org/image/se1i5wms3/ === ********** UPDATE: ************ [July 9, 2015] Lyft refused to give me a $30 refund until I changed credit cards because the credit card I used had been previously canceled. "Sorry to hear about the incorrect charge to your card. I would love to issue a refund for you but it seems that your credit card was declined for this instance. We are unable to give a refund if you card is invalid in our system. At your earliest convenience, please update your card in the app and email me back telling me that you did so and I can issue the refund. " So I updated the credit card. It was easy for Lyft to take my money on a charge that I should never have paid in the first place, it was impossible for me to get a refund. Come to find out, lyft no longer is monitoring support emails. "Quick heads-up: We're no longer checking our support@lyft.com inbox, and instead ask that you use our Help Center to get an answer even faster." It took me two days, about a half hour, and several emails, to figure out how to request a refund online at: https://www.lyft.com/help/article/1415164 Worse, this thief is STILL working for Lyft: APR 08, 2015 | 10:40AM PDT Vanessa "We appreciate you taking the time to send feedback about this driver. I have made a note of this driver's behavior and will be keeping a watchful eye on him. I have also wrote an email to our Pay Team to make sure this driver does not receive the pay for this "ride". " === ****Message to Lyft: **** Receipt #706573810391414786 Second message. Refund this $30 as promised immediately. Leroi is a thief who stole 30$ from me and 20$ from you. I am posting this update that you never responded yesterday on the DC Lyft yelp page and how hard it was to contact you. What is worse is that Leroi is still working for Lyft! I am going to update on the profile that you keep thieves on as drivers. http://www.yelp.com/biz/lyft-washington-dc?hrid=AjsI7IlmRYtbrsEtSaUknQ Your customer service is a horrendous nightmare. Much much worse than Uber's. I am a business consultant. Everything that is happening with Lyft customer service is getting worse. I predicted blockbusters, radio shacks, and Circuit City's demise years before anyone did. The only question is whether Lyft will go out of business before Best Buy. If you are a lyft driver reading this I suggest finding another line of work. read more

I am not impressed with Lyft. Not in the same ballpark as Uber. The fact that they only communicate to their customers through e-mail (except for car accidents and thats where you end up...talking to an emergency operator that can't help you). No online chat and no customer service number. I have e-mailed multiple times and nobody answers nor responds. You can't treat your customers like this and expect to compete. I have run businesses and continue to invest in businesses and can't imagine how they raised almost $1 Billion with such bush league back-end customer service. I welcome anyone from Lyft to contact me directly to explain. read more

Compared to Uber, far superior. Btw: their qualifications with drivers and cars is superior. read more

Be VERY careful if you rely on Lyft as a means of transportation, especially if it is early in the morning. I tried for well over an hour to get a ride to the airport three hours prior to my flight time. No ride.....missed my flight. read more

I was kicked out of a car for simply admitting that I was gay. I said to the driver, "My husband ordered the car" The second the driver heard the word "husband" (I'm a gay man) he pulled over and kicked me out of his car. Is this how you do business? #disgusting read more

This is a bad then good review. The driver arrived in the reported time at my home. I greeted him with a good morning he said nothing. There was another rider in the car sitting behind the passenger's seat , I had to sit behind the driver. I had my computer bag and b/c he had has seat pushed all the way back there was no room for my knees and bag. I asked if there was room in the trunk. Again no words from him just a trunk pop. I got in and my knees were up my nose I had to sit Twisted. I couldn't believe the sky. This is where the review goes good. Everything that I shared here I shared on the drivers review within 10 minutes I had a text message from Lyft gifting me $10 worth of a free rides and an apology. from list 15 the $10 worth of free ride and Anna apology. I never expected this the truly impress with their median see to address my review read more

Lyft is a Awesome ride share company to partner/wk with. They have supported me out on the road as if it was them selves. Any issues or concerns was addressed with and for me in a timely manner. Flex drive Lyft Team in Waldorf Maryland Hub is a Awesome team. read more

Lyft has saved the day for me a few times. They show up on time with a safe, friendly ride. I prefer it over other options because there's a really pleasant vibe with Lyft that I haven't gotten with similar (or not so) services. read more

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The Lyft app is a solid service! Much better than Uber!! Use my promo code for $20 off your first ride. Promo Code: AHMAD107059 read more

Why does lyft not have the sharing/split ride option ??? It's so expensive without it. :( awful

too bad Lyft decided it was necessary to spam me with political emails to promote their business. I don't see how politics relates to their transportation business. Also, their rate before tip was two times their pre-trip estimate. Beware of this ripoff read more

Do not order Lyft! Let me tell u what happened to me this morning! I ordered Lyft and they said 3 minutes, but then it kept changing to 5 min and then 7 and then 8! At the end it was 9 min so I canceled, but their cancellation policy say if you don't cancel after 2 min then they can charge $5 cancellation fee! But this is how they get u they 3 or 4 min then it begins to change, but by then ur two minutes has already passed! I caught one once and they said 2 min away, but I live off south Capitol, but he was by Potomac avenue station! Be careful of Lyft! That's how they get their money! I will never ride with them again in life! read more

Stiffed by Lyft. Made a reservation on Friday for a 6am Sunday pick-up in Takoma Park, MD. Destination DCA. At 5:58 the driver calls from their say he's in DC and we're too far away to pick up. Turns out he was in Columbia Heights which is very close. We explained we needed to get to the airport. He hemmed and hawed - said he'd just found out about the reservation. With time ticking, we bailed and drove in. He calls back a few minutes later saying he could "be there in 15 min." We said, "No thanks, we're on our way. We have a flight to catch." A few minutes later we get a text from Lyft saying a new driver is on his way. It literally said, "Sorry for the delay. Our bad!" So, while rushing to the airport we have to field these texts and calls from Lyft. First-time user. Never again. read more

I prebooked Lyft for my son as he had Amtrak at 5:42am. Read the fine print that Lyft cannot guarantee driver. Stick with taxi companies as no recourse with Lyft and son missed train. read more

The website makes it impossible to submit a complaint or contact someone - everything must be from a dropdown menu, and too bad if what you need is not there. Lately I've noticed that the actual charges are almost twice as much as the amount quoted. The lack of transparency in pricing is making me avoid Lyft moving forward. I have to put in a good word for the drivers. I've never had problems with them. read more

Such a horrible experience. Our daughter was driven the wrong way by someone who didn't speak English and he tried to make her get out of the car in a very bad area because she kept telling him to turn around. Turned into an ugly mess until my husband stayed on the line and finally got to her. Then he left her fare running even though it was supposed to be flat fee and we had to cancel credit card with bank and then tried to instigate my husband into an altercation. They are not licensed and could be anyone. Never again!! read more

I had a disastrous experience with Lyft in Washington, DC. As soon as I got in the car I let the drive know that I needed to get to my final destination in 25 minutes, because I had a bus to catch. It seemed enough time, as the first ETA indicated that the trip would take only 13 minutes. Right after that a surreal experience started. The driver seemed absolutely clueless about what she was doing. She didn't follow the GPS instructions properly, kept missing the right exits on the road and making absolutely poor decisions in terms of navigation. At certain points, she was heading to the complete opposite direction from where I was supposed to go. After 50+ minutes of driving in circles and getting stuck in traffic, I was again close to my pickup! Not only didn't I get to my destination, but I also missed my bus. I'd heavily discourage any person from using Lyft services in the DC area. read more

I've been a customer for 2 years and I've never had a problem until recently. We're on vacation and the app allowed me to request a ride, it then when requesting another one a couple hours later it rejected my card even though there's more than enough credit on there and I spoke to my CC company and they said no denials was even showing on their side!! I emailed the company but to no avail. I then add it my traveling party's credit card to the account and it accepted it. We've been using it for the past 3 days, then this morning their credit card is now being declined. This is the hugest inconvenience while on vacation and if they don't fix it, I'm going to use Uber and say f Lyft and their non working app!! So far, we put in 2 different credit card #'s, uninstalled & reinstalled the app on my device, and now we installed it on another device and received an error message saying the card has failed for other users. I literally had to go through my PayPal account and now we're an hour late because of this stupid Azz app!! This is complete BULLSHIT and I'm done with this company!! read more

If I could give less than 1 star I would. The driver arrived and not even 2 minutes later he canceled the trip and left. Not only that the driver was beyond rude and it was the same driver that had cancelled me originally; that I reengaged to take me to my event I was supposed to be at my event at 6 and I spent 45 minutes driving in circles and never left my area. I could have walked home but I was in heels so I called an Uber and they took me home. Now that said I did follow the steps to leave a message to have someone help me and they already got back to me and refunded the full amount! So I applaud their expedient service but that does not negate the horrendous driving experience I had. Suffice it to say I missed my work event...thanks Lyft read more