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Lyft

1.7 (273 reviews)
Open 9:00 am - 9:00 AM (Next day)

Services - Lyft

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Terrible driver that started moving the car as soon as he saw that I wasn't white. Then I asked why he missed his turn, and refused to make a u turn, would not stop the car, and refused to let me get out of the car.

liaka m.

This morning, my Lyft driver robbed me. He drove off with my purse, which of course is the home to my wallet, passport, cash, MacBook, iPad and phone. I never had a reason to try to contact Lyft over the phone so imagine my surprise when I use my neighbors phone to call a customer service line that led to a voicemail which prompted me to reach out via the app. Hmm. Well, sure, I could if I had my phone. This led to a round Robin of frustration, helplessness and fear. I called the police and they couldn't help me because the description of the driver and his tags were non existent without my phone, or, at the very least access to a customer service agent who could pull up my profile to help. I was also charged $80 bucks to be robbed because the thief drove to my end destination and marked the drive as complete. I have no recourse because Lyft customer service is literally unavailable via old fashioned 1-800 number.

Threatening driver.

I had a frightening experience with a Lyft driver on my way home from work. The app indicated that he had arrived when, in fact, he was still quite a ways away. When I called him to verify, he abruptly told me he was still a ways away. I tried to explain that the time is ticking and if he doesn't arrive before the 5 minutes, I would be charged. He said he didn't know what I was talking about. When he arrived and I tried to show him (I took a screenshot), he told me to shut the door and didn't want to discuss and started cursing at me using foul language. He literally became hostile and then was driving erratically. I was very concerned about getting into an accident. I had to call my husband and ask that he waits for me downstairs when I arrived. It was unnerving. I called to complain and the customer service rep was very understanding and assured me they take this issue very seriously. I felt better. An hour later I received a notice that they dropped me. They believed a threatening man who had the wheel of the car over a woman sitting in the back. I'm appalled! Perhaps it's a sign of the time. Women continue to struggle to be believed. If you're a woman, consider an alternative method of transportation.

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2 years ago

I left my phone in a Lyft on the driver's charger, and Lyft is ignoring all of my emails to locate the driver and retrieve my phone.

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2 years ago

I signed up as a driver and when I leased a car, I was immediately assessed with a two week rental fee. There was no proration.

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Page 1 of 7

Ask the Community - Lyft

Review Highlights - Lyft

Lyft is a welcome breakthrough in transportation options in the DC Metro Area.

Mentioned in 3 reviews

Read more highlights

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Yellow Cab Co of DC - untitled

Yellow Cab Co of DC

(251 reviews)

I only went looking for an alternative to uber & Lyft to save money during rush hour. My kid goes…read moreto school about a 15min drive from home, but no one is able to pick him up and he's too young to take the multiple busses it would take to get home. I used the YC mobile app & web app twice to get him a ride. Both times it said the driver would arrive in 4 mins--guess that's their default--but actually arrived in 15+ mins. When you book, they just tell you the ride is confirmed, but don't give you any information about the driver or how long it'll take for a few good long minutes. After a loooong wait, it says your driver is 4 mins away. The last time I booked with them, I watched the car on the app that had confirmed just sit, not move an inch, for probably 5 minutes solid. Geographically he was super close. Then for about 8 minutes he just inched along until he did finally reach the neighborhood. BUT, he whizzed right by the school and went down the street and just sat there. I called the service number 3 times-- it's just an automated machine. You can request to speak to the driver. Each of the three times I selected it, hoping to let him know that the school was behind him, it ring once and then hung up. After waiting for 16 minutes total for a car that was in the beginning had been like a 6-minute drive away, I cancelled the ride and ordered an uber for $8 more, which arrived in precisely 4 minutes.

Despite having a previously bad experience with Yellow Cab, I thought maybe they'd mended their…read moreways. So I gave them another so I booked a ride several days in advance of my scheduled clinic appointment. Today I'm waiting to hear from Yellow Cab that my ride's on the way or it's arrived. Nothing! I call and I'm told They don't yet have a driver for me but they're still looking! What!??? I find they've scheduled my ride's is scheduled to be at my home at 10:4am. The time I'm supposed to arrive at the clinic! Whomever I was talking to just kept repeating that my ride's for 10:45am. I hung up cursing. I get a call saying that cat # whatever is on the way. OK. Maybe this won't be too bad. Cab picks me up at approximately 10:37. On the way I see his meter running so I ask if I'm being charged for this ride? I most definitely am. So I'm being charged twice for the same ride! I'm totally and completely done with Yellow Cab!

Uber - Between the two passenger doors

Uber

(699 reviews)

The Ubers I've rode with here in Washington DC have been very nice people and ho are quick to out…read moredestination.

Uber abandoned me at the airport and the app broke down. I scheduled a ride from the airport to my…read moreapartment A DAY BEFORE. I got off the plane to find my Uber driver 40 minutes away. I called him and he had no explanation except "Call Uber". BEYOND UNACCEPTABLE. I was unable to cancel the ride for another because your app thought my ride was "in progres" AND it wouldn't let me log in to make a phone call through the app or get help. Over and over again for an hour I tried to get help from Uber and couldn't reach a SINGLE PERSON. When I finally did--all they could do was charge me $30 for the trip you forced me to cancel THAT SHOULD HAVE BEEN THERE WHEN I ARRIVED and then charge me $78 for a new ride--$30 MORE THAN THE RIDE I HAD SCHEDULED. I've now paid $100 to wait an hour to get home when I should've paid $40 to not have to wait at all. They stole money from me, failed to help me when they left me stranded at the airport, finally *did* connect me with an agent only to charge me more than double for all the difficulty, and then made it impossibly difficult to even ASK for a refund--because there's no phone service for customer support. Just their circular AI and a series of multiple choice options THAT DO NOT COVER ALL POSSIBLE PROBLEMS. They're obviously trying very hard to take ZERO responsibility for your failures. So please know that I will NEVER use UBER again. I'm so done with them that I'm copy-pasting this review anywhere else that I can and giving them as many 1-star ratings as humanly possible.

DC Path Transportation Services - Washington DC Private Car Transportation, Limo Service. Point to point, airport transfer, luxury chauffeur transportation in Washington DC

DC Path Transportation Services

(37 reviews)

Dupont Circle, Downtown

This was a perfect experience. Service was impeccable - doors held open for me, happily stopped…read morewhen I needed to pee, asked me if I minded if he took off his super formal jacket because he was hot... no, of course I don't mind, but it's weird/unusual/nice to be treated with such respect and politeness. Such a sweetheart and so professional. He drove very safely, was punctual, the whole nine yards. I received a text from the main office to alert me when he had arrived and a prompt response when I asked what type of car he was in to locate him. I highly recommend!

My daughter was graduating from GMU and I am not from the area. However I knew that my family would…read moreall be there and to keep things as uncomplicated for my daughter's graduation day I wanted to search for transportation services for that special day. I tried Google and yep of course to look up and research different companies in the area that would service the DMV. Needless to say DCPath kept coming up and so I reached out to see if this would be an option for our special event. I sent them an email with some specifics and received a quote immediately. The company communicated effectively the plan of action for the special day for my daughter and my family. They also made sure everything was broken down and explain as far as terms and conditions. On the day of services are driver arrived 15 minutes early and advised via text that they were outside waiting. When we came out the driver was very cordial and also helpful in getting everything that we needed for the entire day loaded into the sprinter that we rented. The sprinter was very clean and up-to-date. Once we were all loaded into the sprinter the driver got us to the arena very safely and early. During the day we went to several stops before returning home later that night. The entire day was absolutely perfect thanks to DC path and our driver. The driver called and communicated all day long during different drop offs and activities that the family had throughout the day. The Google and your reviews really don't do DC path Justice as they definitely deserve a 10-star rating for providing great customer service, effective communication, excellent vehicle options, and pricing. Whether you are just looking for a ride to the airport or special events DC path is the way to go! Mastewal our driver was absolutely great. I want to thank them for making a crazy and hectic day so enjoyable!!

Ben Nielsen's 10th Street Automotive - Company fishing trip!

Ben Nielsen's 10th Street Automotive

(133 reviews)

Brought my car here as i caught a cracked rim/wheel and had to be towed to the nearest shop…read more Pros They provided my car with good work. Cons They had my car for 24 hours and i had to call them to ask for updates. They gave me 8k estimate for a full scope of work that was needed. I declined all but what my car got towed for and 3 new tires. That total cost was $1500 When my car was ready they called me 15 mins before closing so i could not get my car until the following day. Would not have been an issue but they parked my car on the street where it received a ticket. When i mentioned the ticket they collected it and said they were going to pay it. A month goes by and the ticket has not been paid and it doubled. I didn't follow back up before the month went by because my dad passed 10 days later so it was not on my mind. When i called the shop to explain about the ticket they said they don't usually pay this kind of parking ticket. Lol after it doubled they conveniently do not pay this type. All of this could have been avoided had they looked at the ticket type and called me to notify me. They will never get anymore business from me. Sad because all they had to do was call the customer. Amended 5/6 The GM Mike called me to rectify the situation. He listened to me and apologized for the level of customer service I received. Being that this location is in DC and has a small lot they easily run into issues with ticketing. He made sure the ticket was paid within an hour of our call. I appreciate small businesses and ones that make it right with their customers.

When I dropped my car off I was assured that it would be in good hands and that I would receive a…read morecall and email that day. Two days later after not hearing anything, I decided to check on my car. Nothing was done to it and it was parked around the block from the shop. I got my keys and just took my car. Read these reviews before you take a chance with these people. All the negative reviews is spot on .

Lyft - taxis - Updated June 2026

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