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1.7 (271 reviews)
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Terrible driver that started moving the car as soon as he saw that I wasn't white. Then I asked why he missed his turn, and refused to make a u turn, would not stop the car, and refused to let me get out of the car.

liaka m.

This morning, my Lyft driver robbed me. He drove off with my purse, which of course is the home to my wallet, passport, cash, MacBook, iPad and phone. I never had a reason to try to contact Lyft over the phone so imagine my surprise when I use my neighbors phone to call a customer service line that led to a voicemail which prompted me to reach out via the app. Hmm. Well, sure, I could if I had my phone. This led to a round Robin of frustration, helplessness and fear. I called the police and they couldn't help me because the description of the driver and his tags were non existent without my phone, or, at the very least access to a customer service agent who could pull up my profile to help. I was also charged $80 bucks to be robbed because the thief drove to my end destination and marked the drive as complete. I have no recourse because Lyft customer service is literally unavailable via old fashioned 1-800 number.

Threatening driver.

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2 years ago

I left my phone in a Lyft on the driver's charger, and Lyft is ignoring all of my emails to locate the driver and retrieve my phone.

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I signed up as a driver and when I leased a car, I was immediately assessed with a two week rental fee. There was no proration.

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Page 1 of 7

Ask the Community - Lyft

Review Highlights - Lyft

Lyft is a welcome breakthrough in transportation options in the DC Metro Area.

Mentioned in 3 reviews

Read more highlights

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Yellow Cab Co of DC - untitled

Yellow Cab Co of DC

(251 reviews)

After having a not-so-great experience taking an Uber from the airport to my hotel, I made a…read morereservation with DC Yellow Cab for my ride to the airport. I was able to easily make a reservation at dcyellowcab.com, and my reservation was confirmed via email. On the day of my pick-up, I was sent a text shortly before my driver arrive so I could track how close he was to the hotel. My driver Mohamed picked me up in front of my hotel and handled my luggage with care. It was a smooth ride to the airport. Mohamed was polite and professional. My experience with DC Yellow Cab was better than Uber. I will reserve with DC Yellow Cab again on my next trip to DC.

Despite having a previously bad experience with Yellow Cab, I thought maybe they'd mended their…read moreways. So I gave them another so I booked a ride several days in advance of my scheduled clinic appointment. Today I'm waiting to hear from Yellow Cab that my ride's on the way or it's arrived. Nothing! I call and I'm told They don't yet have a driver for me but they're still looking! What!??? I find they've scheduled my ride's is scheduled to be at my home at 10:4am. The time I'm supposed to arrive at the clinic! Whomever I was talking to just kept repeating that my ride's for 10:45am. I hung up cursing. I get a call saying that cat # whatever is on the way. OK. Maybe this won't be too bad. Cab picks me up at approximately 10:37. On the way I see his meter running so I ask if I'm being charged for this ride? I most definitely am. So I'm being charged twice for the same ride! I'm totally and completely done with Yellow Cab!

Uber - Between the two passenger doors

Uber

(695 reviews)

Uber abandoned me at the airport and the app broke down. I scheduled a ride from the airport to my…read moreapartment A DAY BEFORE. I got off the plane to find my Uber driver 40 minutes away. I called him and he had no explanation except "Call Uber". BEYOND UNACCEPTABLE. I was unable to cancel the ride for another because your app thought my ride was "in progres" AND it wouldn't let me log in to make a phone call through the app or get help. Over and over again for an hour I tried to get help from Uber and couldn't reach a SINGLE PERSON. When I finally did--all they could do was charge me $30 for the trip you forced me to cancel THAT SHOULD HAVE BEEN THERE WHEN I ARRIVED and then charge me $78 for a new ride--$30 MORE THAN THE RIDE I HAD SCHEDULED. I've now paid $100 to wait an hour to get home when I should've paid $40 to not have to wait at all. They stole money from me, failed to help me when they left me stranded at the airport, finally *did* connect me with an agent only to charge me more than double for all the difficulty, and then made it impossibly difficult to even ASK for a refund--because there's no phone service for customer support. Just their circular AI and a series of multiple choice options THAT DO NOT COVER ALL POSSIBLE PROBLEMS. They're obviously trying very hard to take ZERO responsibility for your failures. So please know that I will NEVER use UBER again. I'm so done with them that I'm copy-pasting this review anywhere else that I can and giving them as many 1-star ratings as humanly possible.

I take Uber and Lyft almost always a weekly basis or traveling to the airport…read more Sometimes one is better than the other. A few Uber options are as follows: Uberx is the basic: warning though you might end up in a hoopty. Cracked windshields or a car thats been keyed by a jealous ex. UberBlack -luxury car UberSUV for a large party. UberXl is a step up from basic. I used this one recently. I rode in a nice Dodge Durango at a pool rate. So from Union Station to my destination. However because it was pooled, I was last to go home #sadface. This guy drove slow and I mean slow! However now there are better options now, for us ladies to ride safer. Ladies you can request a female driver now!! I only had one bad experience with Uber but that was a very long time ago. I like this that i can request a female driver and feel safer. If your going home from the airport, make sure you have both apps open and plug in your destination. They prices vary. So from Dulles to home is about 25 miles my ride was only $30. Lyft was me charging $73. Also refresh your app. The rates change. So when its in high demand . The prices go up. Wait a little and see that the prices will drop. Also doing UberShare helps save . I never have to share a ride I also have UberOne which saves me money but im under a promotion period for 30 days.

Next Destination Transportation - On the way to the White House!

Next Destination Transportation

(57 reviews)

Inner Harbor

I have used Next Destination Transportation Services over the past several years. Their…read moretransportation services are absolutely the best! They have always been on time and are easy to reach at all times. Their prices are extremely fair, too. What I love most is the owner Marion wants to make sure his customers are happy and satisfied! I highly recommend this company if you need transportation services. Unlike Uber they will get your luggage from your house and return it back to your house. Like I said they are a cut above the rest!!!

In response to Marion's comment below, any claims of a partial refund are entirely unsubstantiated…read moreat this time. The credit was absolutely refused, given your lack of understanding and inability to resolve a simple issue within 20 minutes of phone time. Yikes! -- After 2 positive experiences, things unfortunately took a negative turn with Next Destination Transportation. The owner, admittedly, is underway in a busy season and sent zero text messages (as he has done in the past) to confirm a scheduled pick-up. Miscommunication on both ends perhaps and the terms and conditions are spelled out on the website but it seems he picks and chooses when he wants to follow them. In the spirit of fairness, the cars have been clean and the drivers have been professional...until now. What I won't do is stay on the phone for 20 minutes repeating myself. I simply encourage all of you to get confirmation by phone, email, AND text if you don't want your full payment to be a donation to the business. =)

DC Path Transportation Services - Washington DC Private Car Transportation, Limo Service. Point to point, airport transfer, luxury chauffeur transportation in Washington DC

DC Path Transportation Services

(36 reviews)

Dupont Circle, Downtown

My daughter was graduating from GMU and I am not from the area. However I knew that my family would…read moreall be there and to keep things as uncomplicated for my daughter's graduation day I wanted to search for transportation services for that special day. I tried Google and yep of course to look up and research different companies in the area that would service the DMV. Needless to say DCPath kept coming up and so I reached out to see if this would be an option for our special event. I sent them an email with some specifics and received a quote immediately. The company communicated effectively the plan of action for the special day for my daughter and my family. They also made sure everything was broken down and explain as far as terms and conditions. On the day of services are driver arrived 15 minutes early and advised via text that they were outside waiting. When we came out the driver was very cordial and also helpful in getting everything that we needed for the entire day loaded into the sprinter that we rented. The sprinter was very clean and up-to-date. Once we were all loaded into the sprinter the driver got us to the arena very safely and early. During the day we went to several stops before returning home later that night. The entire day was absolutely perfect thanks to DC path and our driver. The driver called and communicated all day long during different drop offs and activities that the family had throughout the day. The Google and your reviews really don't do DC path Justice as they definitely deserve a 10-star rating for providing great customer service, effective communication, excellent vehicle options, and pricing. Whether you are just looking for a ride to the airport or special events DC path is the way to go! Mastewal our driver was absolutely great. I want to thank them for making a crazy and hectic day so enjoyable!!

Patrick and Gail are a leading and caring Private Transportation in DC…read more DC Path handled a handled a highly complex over multiple days and multiple pick-ups and drops off for 1 1/2 dozen guest to a truly important wedding in DC. What professionals and service, all drivers are Class 1 and care, vehicles were impeccable and patient for different age guests. There is no better private and confidential transportation service. AC

Ben Nielsen's 10th Street Automotive - Company fishing trip!

Ben Nielsen's 10th Street Automotive

(133 reviews)

Brought my car here as i caught a cracked rim/wheel and had to be towed to the nearest shop…read more Pros They provided my car with good work. Cons They had my car for 24 hours and i had to call them to ask for updates. They gave me 8k estimate for a full scope of work that was needed. I declined all but what my car got towed for and 3 new tires. That total cost was $1500 When my car was ready they called me 15 mins before closing so i could not get my car until the following day. Would not have been an issue but they parked my car on the street where it received a ticket. When i mentioned the ticket they collected it and said they were going to pay it. A month goes by and the ticket has not been paid and it doubled. I didn't follow back up before the month went by because my dad passed 10 days later so it was not on my mind. When i called the shop to explain about the ticket they said they don't usually pay this kind of parking ticket. Lol after it doubled they conveniently do not pay this type. All of this could have been avoided had they looked at the ticket type and called me to notify me. They will never get anymore business from me. Sad because all they had to do was call the customer. Amended 5/6 The GM Mike called me to rectify the situation. He listened to me and apologized for the level of customer service I received. Being that this location is in DC and has a small lot they easily run into issues with ticketing. He made sure the ticket was paid within an hour of our call. I appreciate small businesses and ones that make it right with their customers.

When I dropped my car off I was assured that it would be in good hands and that I would receive a…read morecall and email that day. Two days later after not hearing anything, I decided to check on my car. Nothing was done to it and it was parked around the block from the shop. I got my keys and just took my car. Read these reviews before you take a chance with these people. All the negative reviews is spot on .

Lyft - taxis - Updated May 2026

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