Point A to Point B -- no hassle We used Lyft three times in the DC area and all three experiences were pretty good. Our first ride was from the Ford's Theatre to The President Woodrow Wilson House which we shared a ride with a kid going to work (he's not really a kid but a lot younger than us). Our driver was very friendly and she had candy snacks for passengers in the backseat pocket and USB cables that reached the back so I could charge my iPhone. We then used Lyft again to take us from the Woodrow Wilson House to the Exorcist Steps. It was about a 1.8 mile trip. I guess we could've walked it but time was not on our side and we didn't want to risk getting lost. LoL! Our Lyft driver asked us, "is this where you wanted to go?" Since we didn't see the steps immediately we just said "I guess" and got off the car. Our third Lyft ride experience was from the National Air and Space Museum back to Madame Tussaud's which was near the parking garage we parked our car, about a 1.3-mile trip. I know it's a short walk but the winds heightened the cold in DC and made for a freezing evening, at least for me. The last two drivers were very quiet, which we appreciated but all in all good experiences Lyfting in the DC area. Review #1202 read more

I took Lyft from DC the other day and not only the car was making a very loud engine noise that was unbearable but there was a large bee flying inside the car and being allergic to the bees etc I told the driver that there is a bee in the car and his answer was "Oh is it" and that was it I really seldom had any good experience with Lyft I reported to the company and they said they will take care of the problem read more

Lyft is very efficient at promising rides. However, when it comes to actually picking up the customer, they don't do it. I'll never trust Lyft again. read more

Lyft keeps going to wrong address and end up canceling ride has happened several times especially when coming to 106: Irving St NW physicians building near Washington hospital. read more

I ordered a Lyft, my Funds were limited, they charged a Late fee and held the Charge on my Accound and I couldn't send my Saughter to School because after that, they declined my Card. read more

Never ever rent a bike thru Lyft I got overcharged 138 and no refund no reasoning from bs company after hours on the phone with foreign call centers read more

I've always preferred Lyft over Uber until recently. Last week aftet two rides I noticed the charge was $15 more than originally stated when I booked it. They now claim to have a 10 second grace period they can change the fair. then there's been a number of times my ride is 1-2 minutes away and they switch driver to someone 5-10 minutes away. and a few times it's been even longer. plus one night for the same ride, Uber was $10 cheaper. sad to say goodby to Lyft but they leave me no choice. read more

I have a daughter with disabilities who was using Lyft to get to her part-time job for essentially minimum wage. She was repeatedly overcharged for rides that were up to $100 over what was quoted when the ride was ordered and listed in receipts. However, no one in Lyft will respond. Our use of Lyft was initiated in relation to a program Lyft was allegedly providing for persons with disabilities. We have switched to Uber. We will never use Lyft again! read more

Lyft - Taxis Near Me

Lyft Driver did not arrive at designated pick up area but was a block away. I gave him detailed location information but he canceled the ride and ignored the request then charged me when he canceled the ride. There is no way to dispute charges other than through their automated system. I won't be using them again. read more

DO NOT PAY FOR PRIORITY PICK UP! It DOES NOT matter. They will still take their time getting there and if you are working with anything less than a 30 min window, your trip will be ruined. The times they say ARE NOT true AT ALL. Don't waste your time or money read more

Appreciate the prices. Zero standards for their drivers. I've been in 3 Lyfts over the last day and a half. One made me walk to her because she said I was too far and she didn't want to get stuck in traffic (I'm pregnant and had to walk even further but no matter that she should have driven to me simply because it's her JOB!! She also was on her phone the whole time and drifted in lanes, another driver also made me walk to him because he didn't want to make a u-turn to pick me up on the side of the street I was on, another driver racially profiled my husband and then said "no offense"!!!! Cars are filthy and overall hates using this service in the Washington DC area. read more

Lyft has raised its prices overall while services have degraded. I wonder how much of this actually goes to drivers. They have set up a "wait option" that supposedly allows a savings if you wait 15 mins for the ride BUT this is the second time that after my "pickup window " time passed I have had to an additional long period (today projected at 14 mins) for a ride. But I've been waiting for 23 additional mins with no sign of ride. They have just added an ADDITIONAL 10 minutes to the wait time. In addition, for the "wait option," Lyft obscures the screen so that you cannot see how close the car is to your location. read more

It's taken me a while to figure this out but on an irregular basis when traveling into and out of airports I'll have Lyft confirm my pickup and then as the car appears to be heading my way it'll suddenly cancel. The most recent incident occurred at Dulles and as we happen to live relatively close it's not an expensive trip. (Averages $20) So we are confirmed that Ahmad Whalid is enroute in his Toyota Corolla (VZS9478) and will be there in 4 minutes. Then we're updated that he's arrived and immediately thereafter we're informed he's had to cancel our trip and we should call for another driver. No sooner then we get that message but Ahmad pulls up and picks up a couple standing to our right who're apparently going a much greater distance. It's obvious that Lyft drivers see both fares and destinations through their app and they make the decision up until the last minute if they want your business. So you can wait with fingers crossed or you can go back to taking taxi's. read more

I just received my second notice of a " low rating" from a Lyft driver. Both times, I had asked if the driver could lift my suitcase into the trunk. (I am 73 and not as strong as I used to be.) I asked because all they did was pop the trunk. In the second instance, at least the driver offered to do it after I asked--not so the first time. This last time, I attempted to engage the driver in conversation, but he wasn't interested, which was okay--but now I realize he was just nursing his grudge for whatever reason. This is sad if a driver can "rate" a rider for asking for what seems to be normal service. read more

Never used Lyft. I must have opened an account years back. I just got four charges for rides in San Francisco (over $300). The person taking the rides didn't even use my name (trip reports had another name). There is no customer service line. Email complaints go unanswered. Thanks Lyft for being a "secure" business. I don't know why anyone would trust your company with a credit card number. read more

What ever happened to those pink mustaches on the front bumpers of all of the Lyft drivers cars? Now anytime you see a Lyft car they work for both Uber and Lyft and have stickers for both Uber and Lyft, as was the case when I was picked up from the airport. I only spotted the Uber sticker actually. My favorite thing about using Lyft, is that you can track them in real time and the arrival estimate is pretty much spot on. I arrived at 11pm and only had to wait less than five minutes. I did notice a sign on the dash that indicated a $50 fine if you don't wear your seatbelt, so buckle up. read more

Do NOT request lyft ride if your destination is less than 2 miles. Otherwise, you'll be charged outrageously high. This happened to me when requested Lyft shared ride in non prime time, no traffic and no raining, to my destination that was only 10 minutes ride for 1.2 miles. In the end I was charged $8.15 Totally unfair. In addition, Lyft has some snob drivers with attitude, and some with dirty cars, some have smoke oder and some difficult drivers. I DO not recommended. read more

This driver is horrible. He accused me of stealing $20 from his middle console. Not only did he accused me he then kicked me and my 3young kids out of his car in the middle of the night in the cold after I started to call the police on him. Do not accept rides from this driver read more

Lyft - Horrible service - Taxis Near Me

NEVER using again. Lyft has 15+ temporary authorizations on my card totaling $150 - never mind the fact that the "real" charges for the four rides I've taken in the past week have cleared and posted to my account. I understand a merchant's need to authorize and verify a payment method. I understand a temporary authorization is just that: temporary. But I don't understand how you need to charge me over 15 times to verify a payment method that should now be deemed legitimate - (since y'all were able to charge me for the rides I actually took). I've NEVER dealt with a temporary authorization that lasted over a week. Mess. Let alone over 15 - for just four...four...four...transactions. ::eyeroll:: I can't believe that Lyft is operating like this. I'll stick to Uber from now on. read more

Lyft used to be pretty good, in fact it's the first ride share service I tried. However last couple of times I tried using it, the app wouldn't let me input my pickup and drop off points manually, requiring me to turn on my location. This makes it impossible to order a ride for someone else not at my location, which is what I do sometimes - a great way to help someone who isn't or can't use the app to get a ride. Unless they fix this problem I might as well stick with the ride shares that are more convenient to use. read more

lyft gives u 2 min to arrive if Passanger cancelled u won't be paid. othered compa pays but not scam lyft ,. one day Passanger destroyed my seat. lyft said I picked up new order so we are not gonna pay u . people go to different companies. read more

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I found out the hard way that when you reserve a ride with Lyft, and they confirm that your ride is booked, that does not mean that there is a driver available to pick you up at the designated time. Moreover, the reminder from Lyft that you need to be ready, is not an assurance that there is an actual driver. I found out the hard way that they will book a reserved time slot, and remind you that you need to be available, and then not pick you up. Moreover, they do not have a policy of notifying you that there is no driver. I found this out the hard way, and despite many text messages with Lyft, received no explanation for their policies, and no answers to my questions about their deceptive, reservation policies. All I got was equivocation and a vague apology that I did not receive the service. No explanations. Avoid at all cost. read more

I'll just list all the things that lyft as a company isn't working to make easier for us drivers. -GPS is not accurate which makes driving customers around very difficult. -No route updates, the blocked roads due to maintenance is never acknowledged which can really impact driving turns a 20mins ride into a one hour ride -These makes me feel like lyft doesn't care for my time as an individual. Most times after driving for lyft I feel so depressed and angry I never feel like driving again but because we all have bills I have to pay I find myself driving again. Won't recommend lyft driving to anyone. Please just find other employment cuz lyft ain't it. read more

I had one of the worst experiences with a experience, Lyft driver and Lyft refused to refund my money for a service that was unacceptable and dangerous this driver was not highway experience and I was very scared and had a panic attack to the point I couldn't even stop shaking after I left the vehicle. I will never use this service again. And for lyft to insult me with a $5 credit when I clearly stated I was not going to use them again. I will not stop until I get my $70 BACK. read more

Lyft is operating *DANGEROUSLY* Lyft's customer service team is the worst of any ride-sharing/ taxi company. Lyft "Support" acknowledged to me via email that my driver's car was in a DANGEROUS condition, putting my life in danger. It as so bad that I even had to shower when I got to my destination as the air-con was broken. Despite this acknowledgement of negligence, Lyft said they would still charge me the FULL fare, I was not entitled to any refund, full or partial. In other words, "we are happy to charge you the full amount for completely unsatisfactory service". Responses from the Lyft "Support" team illustrate that the are uneducated and lack any morals. I'm not sure how these people can sleep at night. What sort of company operates like this? Ride with any other company, avoid Lyft. read more

ordered a lyft to get to the train station, took 10 minutes, cancelled, we got another, took another 15 so we cancelled and had to get an uber. delayed our trip by 4 hours because it made us miss the first train so thanks lyft read more

I caught a Lyft in Miami. The car that picked me up changed on the screen, so I rode with a guy in a Nissan. I rode 9 miles from the beach to my hotel. It seemed like a normal trip then I got charged $150 for some damages. The charges were from the original car which was a woman and a Toytota Camry. I never even rode in that car. I sat quiet for those 9 miles got out and said my good byes in a whole different car with a male driver. I am appalled that I would get charged by a Lyft driver in a car I never rode in. They don't provide you with any evidence and you don't have any recourse to prove that I didn't do that. The whole trip was messed up. I will NEVER use Lyft again. read more

they charged my account about $84 for no reason when I was traveling and I needed my money nobody in Lyft pick up the phones so you have to fill online complain. this Lyft app is not a safe app they charged you for nothing even I never have had a trip on my trip history that cost $84 but they charged me read more

I wish I could give them 0 star. I requested a ride on July 3 to be picked up the next day at 3:30 AM to go to the airport; my flight was at 5:30 AM. 15 minutes before I am told driver is late and soon after that he wouldn't be able to make it. I frantically tried to find a taxi or Uber but could not find one to get to my place on time. SO I had no choice but to drive my own car to airport and leave it in the parking for 19 days and upon return had to pay $323 parking fee. When I contacted them and asked for compensation, this is what they said: "We do not warrant that your use of the Lyft Platform or Services will be accurate, complete, reliable, current, secure, uninterrupted, always available, or error- free, or will meet your requirements." Their frigging app is deleted and I will let everyone I know to stay away from this absolute incompetent company. I am taking them to small claims court. read more

I've had nothing but positive experiences in Lyft vehicles. Granted, I've only had to use its services a few brief times for work purposes, but it served its purpose. Lyft has the same premise as Uber, so you have to download the app to use it. Personally, I found it to be cheaper than Uber. I was picked up in a timely manner and the drivers I've had were pleasant. They even send a few special offers for discounts on your rides. On one of the hottest days in DC, one of my drivers randomly decided to roll his window down, while I could barely feel the air conditioning. Pause! I quickly requested that he roll it back up, because it was hot and humid and neither were friends of my freshly styled hair. (Side Eye) Another driver seemed to be confused with directions, even with the map on his phone in front of him. Even with these small issues, it didn't deter me away from using them in the future. Neither car was extra fancy, but they were spacious and clean. For the extra low price and the short distance I had to travel, I will make sure I request them first next time. read more

As an avid Lyft rider in Seattle, it hurts to admit that Lyft in Washington, D.C. isn't great. I requested a ride an hour before I had to get to Fly Wheel from Georgetown. 10 min later, my driver cancelled my ride. I tried to request another ride but it kept going back to that driver. I ended up jogging towards my destination until I was able to get a new driver, which took me 30 mins since my first cancelled ride. The driver that ended up taking me to my workout was nice and able to get me in time for my class thank goodness. While I will continue to use Lyft in my hometown, I do not plan on using it the next time I visit D.C. read more

Lyft is absolutely terrible. I would have arrived home sooner if I had walked the 12 miles. And you can't complain or talk to a live person to find out why the driver hasn't arrived in over an hour. So finally I called a cab and guess what? The cab cost less than the Lyft would have. And I know Lyft's racket. Their driver will show, and I won't be there and they'll subtract the entire fee from my credit card. I can't figure out how to remove my credit card and close my account. Lyft is a bunch of scam artists, and I will never take them again. Do yourself a favor. Avoid the headaches and the hassles with Lyft. Just take a cab. There's more accountability, and it will probably cost you less. read more

I love Lyft and have used it all over the city and in other states! Fun people that drive you around and its not exciting to see different cars that will come pick you up! Not am I only a Lyft User but also a driver, one reason why I have used Lyft as a passenger is because I like the friendly people that I encounter and also I dont have to get in the back seat like some other ride sharing services. Yes the wait times can be out of hands at some times but I dont mind some times, I just pull up the app and see if their are any cars around, if not I just wait and relax or just pull up the app towards the end of dinner if I know there is a wait for a Lyft. I will never take a cab in DC since they all suck and the drivers are rude and dont know where they are going. but if you want to check LYFT out for free just enter BUDDHA1 as the promo code and you will get a free $25 credit... if you lucky enough and its nice out you may get a nice LYFTED :-) Jeep with the top down ... just saying lol read more

My husband called to let the driver know we had a cat in a carrier (we were taking her to the vet) and the driver asked if we could put her in the trunk of his car. UM. That's animal abuse. We canceled and took an Uber instead. read more

Georgetown to DCA only $17! I have had two experiences with Lyft. The first ride was free with the promo code. I rode from Georgetown University to the White House and it was a good experience. My tip would be to tell the driver your destination in person. Because I entered a destination in my phone and it didn't translate right, I have no idea why. So I had to notice we were going the wrong direction and correct my driver. She was very considerate and it was not a problem, considering the ride was free. Her car was immaculate and smelled like holiday candles. My second ride experience happened when I missed the bus and needed to catch a ride from GU to DCA airport. It only cost $17 and I left a $8 tip. Jean was a great driver and helped load and unload our suitcases. He got us to the airport in under 20 minutes at 3pm (6.3miles). Not only was I on time for my flight, but I got there 30 minutes early. I would definitely take Lyft again to avoid lugging heavy suitcases all over the metro. The cost is the same for single or multiple riders. The first Lyft car was very clean and had a lady driver. The second Lyft car was driven by a guy. It had seat covers and the floor was a little dirty. The car was an older car and rough around the edges, but it was great for transporting me and my luggage to the airport. I was worried after reading some of the prior reviews mentioning hidden costs and prime time costs. I still don't know what they are referring to. I had only the flat fee of $17 and then the tip. I thought it was cute on the app after the ride when you are adding a tip they will show a little animation of a balloon lifting a car and when you leave a good tip the balloon lifts off the ground, smiles and fireworks go off. Cute touch, definitely influenced my tip amount. In comparison to Uber, I thought the Lyft driver was friendlier and more attentive. read more

I put Topgolf main entrance for where picked me at and They put the wrong destination because the definition that they put was at the highway near the hotel not the main entrance on the door of Topgolf. I had to call the driver to let them know the main entrance is on the door. Some get it, some don't get it. read more

Someone charges my card $1.09 and continues do do so twice a month why should I have to keep looking at my bank account you can't talk to an actual person the emails are a run around customer service is piss POOR DO NOT DEAL WITH THIS IGNORANT COMPANY ONCE TOUR MONEY IS GONE IT IS GONE!!! read more

Lyft - They are worthless!!!! You will NEVWR SEE THAT MONEY AGAIN !!!! - Taxis Near Me

I was fired from driving after 4 years of service and 1000 rides with a4.9 rating. because a rider wanted to smoke weed in my van. they reported that I followed them home and made sexual advance. it's so hard being a black man in America. Lyft rep calls and ask about the accuracy of the accusations. 10 min later I'm permanently banned from driving for Lyft. I work with kids as a full time mentor. my heart was broken that's it's still that easy to ruin a persons lif via a lie. read more

The worst customer service ever because they don't have any. They take all this money from customers and drivers but doesn't even have a live agents. It's a shame I have spoke to other customers and drivers they say it's so frustrating because they are no help. read more

Reserved car on app. Received message that car was outside waiting. Walked up and down street but did not see car. Watched on app as car drove off to my destination. I could not find any link to notify the company that I was not in the car. Finally about 5-6 mins later I get a message that the prior driver had to cancel and a new driver was on the way. WTH? Meanwhile was standing outside in 99 degree weather. Irresponsible company and non-existent customer service. read more