I was so happy (after the whole Covid thing slowed down after quarantine) to see this shop renovated and back open with new ownership.
Gone was the old stinky depressing shop, and in was a new boutique feel, with no stinky sewage smell that the previous owners never took care of.
The first several times I went in everyone seemed nice enough. I am an excellent tipper, always being very generous when I am pleased with the service. I'm talking $15 tips or more on top of my bill. I have left an extra 20 or more a few times.
Well the very last time I went in, I had a misunderstanding with the nail tech, Who has done my nails several times in the past.
Misunderstanding, as in I did not quite understand what he was saying and he could not quite communicate back with me clearly. It was truly nothing that was a huge deal, but he started doing that thing with the female tech next to him, ( Who by the way also speaks perfect English) where they start talking about you in the language only they understand. With her sitting right next to him, you would think that she would try to help in the communication area. But nope. When I tried to explain my position and the situation to her,she had nerve to lie to me and say they were talking about something else, when it was obvious they were talking about me. My daughter was sitting right next to me and she knew it too. The female tech even did a (who cares) hand gesture towards me while they were talking about me which made it even more obvious.
And by the way that same female nail tech that did my daughter's nails, cut my daughter's cuticles to where they were bleeding. Band-Aid bleeding.
The tech that did my nails usually does an hombre nail on me and they usually look OK to great, but this time they look like crap.
There's nothing like an angry nail tech fuming over a stupid misunderstanding, filing away at your nails with obvious tension. He was so mean and rude it was unbelievable. I was even more shocked because like I mentioned before, this tech had done my nails several times before and I thought of myself as a regular.
I have recommended the shop to so many people, but now I am very disappointed in the unprofessionalism. You can tell that now that they've built their customer base, their customer service is going down hill and I expected to continue to do so.
The owner is nice and tries her best, but obviously she doesn't have much to say when it comes to her techs putting down her well paying customers over a language barrier. I have always been extremely nice and polite, and I will continue to be so. Just not here. I took the highroad and I still left a great tip as my final time going to this shop. Someone who appreciates my patronage deserves my money. I have over 260,000 views from my google Reviews ( including photos) which means to me, reviews matter. I will be putting this review there as well.
My advice is for businesses to remain professional and to be kind in every instance, (especially when your customer is not being difficult or rude) because you never know what kind of influence your customers have.
My advice to anyone looking to get their nails done, is that there are so many other places you can go where you will be treated kindly and get exceptional service EVERY time you go, and where your money will be appreciated. Find that place. #Kindness matters. read more