Added one extra star because Shahram was really nice.
Management is not as responsive as they claim on their website. Maintenance requests take months to complete, they're not super responsive on their text lines or emails, etc. The emergency lines taped(?) above the mailboxes were basically useless when we really needed them. The only time the management company was actually on top of it was when we paid prorated rent for the month we were leaving and they apparently didn't know that we were leaving in the middle of the month. They would text and even send a paper notice about how we didn't pay the full rent.. despite giving 30 days notice in the portal as instructed and confirming with the leasing agent that we were allowed to pay prorated rent instead of the full month. They even sent a notice saying our rent would go up the next month (we'd be gone weeks before then).
As for the apartment itself: it's definitely not "luxury". Not sure about their other properties but the one I was at was just an old complex with tons of issues. The photos usually look way better than the place actually does. Only two washers and dryers for 16 units that would sometimes have issues (eating coins, not working) and would take weeks to even months to fix. Apartment walls are thin and you can often hear neighbors talking. The paint they use is ridiculously cheap. Chips extremely easily, can stick to things if you're not careful. They charge the full painting fee (I remember it was pretty steep) if you've lived there for 1-3 years. The cabinetry was old and would release sawdust, was painted over so many times that some of them would be hard to open. The windows are slats where you turn to open them up like blinds instead of regular sliding ones. Parking is a nightmare in there because of how poorly designed it is but the nice thing is that it's tandem.
The only things I can really say that was good about the property was the fact that they did have nicer appliances than the pictures they had on zillow. The cleaning crew do a great job at sweeping up the common areas and keeping it relatively clean. Shahram was our saving grace during the entire process of applying, touring, and even stepping in to help when we had that emergency even though it was late at night.
Overall wouldn't recommend. Definitely not for long-term, short-term is alright if you really need it. read more