I am extremely disappointed with my experience at Super Nova Furniture…read more I purchased a dining set on June 15 after being assured that the complete set would arrive within a few days. When I returned to pick it up, I was informed that only the chairs had arrived and that the table was unavailable. Since then, I have made numerous attempts to resolve the issue. My phone calls have gone unanswered, and I have had to visit the store in person twice. Each time, I was given the same explanation--that my refund request is waiting for the owner's approval. The lack of communication, failure to fulfill the order as promised, and delay in processing my refund have been extremely frustrating. A reputable business should honor its commitments and handle customer concerns promptly and professionally. I hope management takes this feedback seriously and improves both its customer service and its refund process so that future customers do not have a similar experience. At this point, I am simply requesting the immediate return of my money.

I went over here to browse beds. No other customers were inside. A sales guy quickly approached and…read morewouldnt leave me alone. He made some snarky comments after I said I didnt like something and this quickly escalated me to say some choice words to him back. He walked with me all the way to the front doors with me going off on him. I dont know whats up with these sales guys but this is not the first time this type of thing has happened at these bed and furniture stores. Its like they feel free to insult customers once they know they arent getting a sale. Good well some customers say things back. This company is blacklisted for me.

Noels is everything. They have the most stylish furniture in Texas. I was so excited to furnish…read moreour new home. My husband is doing amazing, career focused, laser sharp vision for what he wants to bring home to his wife and Noel's was it. More pictures to come really soon!

I bought furniture here for two bedrooms in the late 1990's love my furniture! My sister bought…read morefurniture for her house here the same time. I like what they have. Was just looking around with someone looking for dining chairs.

We were helped by Maria, she was amazing! she went above and beyond! She was able to locate the…read morefurniture we were looking for! Thank you!

If I could give zero stars, I would…read more We purchased a bed, two dressers, and two nightstands. Because each item was delivered separately, I had to take three different days off work just to receive our furniture. First delivery: The installers didn't even tighten the nuts and bolts on the bed, and one of the dressers arrived scratched. Second delivery: The delivery team was great. They replaced the damaged dresser and fixed the bed properly. Third delivery: We were supposed to receive a dresser and two nightstands. The delivery team actually asked us to accept a dresser that had a hole in it. We refused it, along with one of the nightstands because it was damaged as well. Now we've discovered that the one nightstand we did keep won't even open. I called customer service and the store manager for help, and I also texted our salesperson. No one ever returned my calls. The salesperson told me he wasn't going to do anything because it was his day off. To make matters worse, this is the same salesperson who stepped in to take over our sale, even though we specifically asked to continue working with the original employee who had answered all of our questions. Overall, the quality control, customer service, and communication have been incredibly disappointing. We spent a significant amount of money and expected much better service than this. We have not been offered replacements, or our money back.

We have purchased a number of items from Ashley over the years and had great experiences with sales…read moreand delivery. We purchased a sofa, love seat, and chair on 7/7/19. We scheduled delivery for 7/27/19. We were called on 7/25 and told sofa and love chair would be delivered on 7/27; however the chair would not be delivered until 8/5. We went to the store tonight to talk about options and had considered cancelling the order. Interestingly we were told that there was no return policy. LOL Then we decided we would exchange the chair we originally ordered for one that we could get sooner. Ok problem solved. Not really. 15 minutes after leaving the store we were called by delivery and told they could ONLY deliver the love seat. Are you kidding me....... I went back to the store and asked how does that happen??? The staff were nice and the young lady in the office area was kind. However your delivery staff has lost you a customer. I will probably not get anything delivered now but I needed to vent. Bye bye Ashley!

Very small store. No one spoke to us as we walked in. We were looking for some beds for my kids and…read morethey had exactly 3 beds for kids set up. It was a sad situation and very unorganized layout. Beds in the middle of kitchen tables with couches all over. It was very strange and definitely will not be returning.

Small design center located in La Cantera. Although just…read morebrowsing, was asked immediately if needed assistance and their store was well designed for kitchen ideas and ways to maximize space. Would definitely use them if needed in the Katy area.

Stopped by because IKEA.. Duhhh lol. It is only a home planning location and not the full store…read more It's smaller than your average but still provides all the Ikea vibes and vision that you will need to start your home. There's a look book and you have many options to choose from. It is the same cost as a full store. It's in the town center plaza. Ample parking. Nice staff.

We had a wonderful overall experience. When delivery wasn't lining up Omar stepped up and went up…read moreand beyond to make everything work out. He wasn't our salesman but when I came back into the store and explained the situation he took care of everything. He did follow up phone calls with me and left detailed messages. Everything worked great and it wouldn't have happened without his help. In regards to the deliveries, we had two different deliveries and with the same guys. They were very kind and did a great job.

Liar. Told me there are markdowns on furniture for Memorial Day and when I committed my time to…read morehead to the store there was only 1-2 markdown items in the WHOLE STORE !!!!!! Never going to living spaces again, greedy company and liars. When I arrived, the African lady personnel was very dismissive and just pointed me in the direction, minimal effort to help me as well!

We had serious issues with the furniture we purchased. One of the sofas was advertised as genuine…read moreleather, but it started peeling in a short time, which raised concerns about its quality. The legs of another sofa broke very quickly. A repair team was sent, but the fix did not last and it broke again. When we requested service a second time, we were asked to pay. Overall, we are not satisfied with both the product quality and the after-sales service.

Despite the furniture not being working out for me. I do have to say that customer service was…read moreAMAZING. I even see that the manager responded to my review, I just don't need to reach out because my concerns were handled. When I had my first couch, it broke. It was replaced almost immediately. Sadly, my second couch broke shortly after. I would not recommend this place for a couch, based off the style I got. But what I was fully refunded, and did not lose out. Customer service is 5 stars. Furniture quality is 0.

I had such a great experience at this furniture store, especially thanks to Carlos. He helped me…read morefind all brand-new bedroom furniture and made the whole process super easy. Carlos took his time explaining everything, answered all my questions, and really made sure I was happy with my choices. On top of that, the value was amazing for the quality I received. Friendly, patient, and knowledgeable service I couldn't be happier with my new bedroom and highly recommend asking for Carlos!

Don't shop at this furniture store. We purchased a vinyl set from them and immediately reported the…read moreitem was damaged as the movers were leaving. We asked to get a new item as we were not purchasing a semi used product or last buy product and were aware of 2 more sets per the sales man. They immediately started avoiding us and pushing us towards the manufacturer when the right thing to do was replace the item. It's been over a month going back and forth with multiple people answering the phone and pretty much not caring or avoiding our calls. We also called from different cell numbers as it seems they have been avoiding my mom's and dad's phone number. My mom called and once again told them she did not want to get the item repaired as she paid for new set and wanted what she rightfully paid for a new quality item and even held on to the box. Representative expressed that they were not replacing her item and that she could do whatever she wanted with the box that they could care less. I honestly feel like they are taking advantage of my parents since they are older folks. I personally worked for a furniture store and would have never put a customer through this stress. I will be reporting this place to the better business bureau and continue to push my experience to alert consumers of their crooked ways. This situation has caused unnecessary stress and multiple arguments in our family. Please please read the reviews if my parents had read the reviews this would have never happened to them. As I push to make consumers aware their bad customer service is now very clear to me.