On time, efficient but thorough service, and professional demeanor. So relieved to have found this…read moreplace!

I had such an amazing experience. I was out of town while they cleaned my place, and coming home to…read moreeverything spotless was honestly the best feeling. Every surface was sparkling, things were organized, and it felt like walking into a fresh new home. I've tried several cleaning services before, but no one has paid attention to the details the way they do. They clearly take pride in their work -- the little things were done right, and nothing was overlooked. Reliable, thorough, and truly top-notch. I'm so grateful I found them and will absolutely keep using them. Highly recommen

The owner just called, yelled at me, threatened me about how powerful she is in Austin and that if…read moreI left a one-star review, she would tell people and make my life miserable. Issues with service: They do not use cleaning products. They use your dish soap on your kitchen counter to clean your counters and bathrooms - zero antibacterial cleaners used. I tried working with their team four times, gave clear and respectful feedback, and the owner called to cancel 30 minutes before, denied providing poor service, and threatened a customer. The other team member is great, he was always professional, but it's a bad sign when the CEO/owner doesn't respect or acknowledge poor cleaning services and has an ego about their years of experience instead of remedying the situation. She only changed her mind on canceling the service when she found out I was going to leave this review after 6 minutes of gaslighting me. Unprofessional, poor cleaning, DO NOT USE.

Yeni and her team provided great service and value for my apartment's move-out cleaning service…read more They were fast and thorough for a great price. Floors, fridge, and oven were spotless.

NO SHOW! Appointment was at 8am…read more I was there at 8 Appointment was at 8am I was there at 8

Used these guys for a move out clean when I left my old apartment. Didn't know what to expect…read morebecause I wouldn't be there, but came back to literally everything spotless. Guess that's where they get the name. The floors were polished which was good for the money, because I had lived there for three years and they got all the stains I had up. Great service and value because I definitely got my money back for my deposit. Will keep them in mind for my next move.

Very thorough and communicative in what I needed. Competitive pricing and absolutely recommend for…read moreonce deep cleaning or long term, which is what I did after the first cleaning. Five stars!

The cleaners came on time and did an absolutely immaculate job on our two bedroom, one story house…read more- and at a very reasonable price. They went above and beyond on what was expected, so I know exactly who I'll be reaching out to for our next cleaning.

The crew at R&R Cleaning did an amazing job! They were extremely detailed and we were pleasantly…read moresurprised to see that they included a few more things than other cleaning services (vacuuming our chairs, thorough clean of shower drains, etc). We've tried several other companies in the past and R&R is our new favorite! With this being our first clean with them, Rafael was very communicative throughout. We will definitely be using them in the future!

After hosting a full house for the holidays, my home desperately needed a deep clean and Mystik…read moreCleaning Service absolutely delivered. Scheduling was incredibly fast and easy. I requested a quote and received a response within one hour, and they had me scheduled within 24 hours, which was a lifesaver. Isabel and Estelita were amazing! They're detail-oriented, friendly, and incredibly efficient. They paid attention to the little things that so many services miss, and my house feels truly clean (not just surface-level tidy) when they were done. After a year of being disappointed by other cleaning services, Mystik is a total standout. I'm already planning to set up a recurring monthly clean and will absolutely be recommending them to all my friends. So happy I found them. Fantastic service from start to finish!

I requested Mystik Cleaning Service to clean my house after my tenant moved out to prepare it to…read moreput the house on market. Needless to say based on my 1 star they did a horrible job. The only thing they did well was communicate via text message. As far as what they were paid to do - they did not do a good job at all. When I reached out to them I was very clear and said there are lots of spiderwebs in ALL the rooms that need to be cleaned. They acknowledged. They also said when the crew comes out - you can tell them what needs to be done so they can give proper estimate. Well the crew didnt speak English (not an issue, but dont tell me to communicate with them if they cant speak English) . So I had to communicated with the office staff via text, which they were responsive at. Told them exactly what needed to be cleaned for the entire house and what they didnt need t do in text message . I specifically said "all bedrooms should be dusted for spiderwebs and windowsills and blinds" EXACT words. OK - now for what they were paid to go .. They came and "cleaned" the house. They missed cleaning half of the spider webs in the house-I kid you not. Now cleaning spider webs is relatively easy - but they messed that up. They also didnt clean one toilet and left one shower with mold in the soap nook. they also didnt clean a 15 year old newspaper at the top of the kitchen cabinets and obviously didnt dust that area either. And they didnt mop 3 areas with stains on the LVT floor (which was easy to see). so they said they would come back out and fix those. I said fine. No this is not my residence - so I already went once to try to explain what needed to be cleaned and then again to check on the work once they did it the first time. So they came out another time - and said they would address it as "Top priority". They came out. Asked me to come out before they left - I said Im at work and cant make it - but i gave you pictures of what needed to be done. that evening i went back out to the house to check the work. Well guess what - one whole bedroom has spiderwebs in all 4 corners and walls. They didnt clean the shower mold that i gave them a picture of. I reached out and said you missed spots and instead of them coming out a 3rd time - I said i would clean it myself as its easier then trying to get you to do it as i dont have time to babysit you to do a job I paid you for and shouldnt be too hard. They said that we didnt charge you for the 2nd time we came out. Im like yeah cause you didnt do the job the first time. - what audacity to say they did me a favor to come out a 2nd time to fix what you missed the first time. Needless to say I told them to return $100 of my $300 fee($253+$50 deposit) given they couldnt do their job properly. They refused and I am disputing with the cc company. Anyways - I would never use them if they cant clean an empty house- how good a job will they do in an occupied house. The owner seemed very nice and professional but their cleaning SUCKS. I have attached some pictures of what they missed - and my invoice so they cant dispute and say Im not a customer. This section is in response to the incorrect response from the owner: He is correct - they did return BUT still missed spider webs that I mentioned. I never asked for old things to look new, this was a move out cleaning not a remodeling to make things new - dont know where that comment came from. Total Lie. Also he totally is lying when he said I asked for a full refund - I only asked for $100 - I was clear about that in my review. NEVER did I ask for a full refund as they did clean some of the house- but they didnt do a complete job as they were paid to. I gave videos and pictures of what was missed. It all documented. As far as credit card dispute - its still open as of today - I just submitted more documentation they wanted. You couldnt do the job you were paid for - not an issue with my expectations. Stay away - plenty of better cleaning companies that are honest and do a much better job. See my messages to the owner regarding the PARTIAL payment - I never asked for full refund.. Owner is lying to discredit my review. Well I have proof - see attached pictures.

Rafael did an amazing job of cleaning my condo. It was above and beyond what I expected. I am very…read morepleased. I highly recommend this company!

We hired this cleaning company because we urgently needed our house cleaned for rental showings…read more They offered same-day availability, which was the main reason we chose them. They charged us $300 for a 1,509 sq ft house -- despite the fact that the home had brand-new blinds, brand-new flooring in all three bedrooms, and no refrigerator to clean. This was absolutely not a discounted or bargain price. Before hiring them, they specifically promised they would come back and address anything my realtor found unsatisfactory after the cleaning. Based on that promise, I paid them in full immediately after the service. A few days later, my realtor inspected the property and found the cleaning quality extremely poor. She provided them with a detailed list of areas that were still dirty. One toilet was so poorly cleaned that my realtor cleaned it herself. On another toilet, instead of properly scrubbing blue staining inside the toilet, they simply suggested replacing the whole toilet altogether. That alone tells you the level of effort they put into the job. The dishwasher was still dirty. Windows, baseboards, drawers, and other surfaces were visibly dirty. There were even cobwebs still hanging on the walls. When I contacted them to come back as promised, their attitude immediately changed. They were rude, dismissive, and kept delaying scheduling. I gave them my husband's number to coordinate a return visit, and they said the earliest they could come was Saturday (nearly a week later). Then on Saturday, they suddenly claimed they would not return unless someone was physically present at the house to inspect their work. This made absolutely no sense because they already knew the property was vacant and that we were remote landlords. They had completed the original cleaning using an access code with nobody present, so this was clearly just an excuse to avoid honoring their promise. After that, they stopped answering calls from both me and my husband entirely. The house was still dirty, and we ended up paying another cleaning company to redo the entire job properly. Unprofessional, dishonest, and extremely poor-quality work. I would strongly discourage anyone from using this company. Respond to the owner's response: you lied! (1) The toilet was totally cleanable. The second cleaner cleaned this toilet with no problem. It looks very clean now. But you even didn't try and simply asked me to buy a new toilet. What a moron. Another toilet shown in the picture showed how my realtor easily cleaned after you still left it dirty! (2) my husband said he didn't clearly agree to have someone come for you because your accent was strong and he couldn't clearly hear what you said. Simply not realistic for us to agree. When he called you, you also didn't tell him which day and time you could come back to clean the house either. Later when I called you to come back, I already explained to you why we couldn't have someone on the spot waiting for you because it was an empty house and we couldn't hire someone to wait for you there. You knew this already even before we let you clean our house at the beginning, because we gave you the house access code to come in and nobody was there! We told you our realtor would come a few days later to check and asked if you could come back to finish cleaning if she pointed out dirty places. You agreed which is why we gave you money to do it. Unfortunately we paid you in full on the same day you did the cleaning. So you can become a moron later. You simply didn't want to keep your own promise to come back to finish cleaning. You could simply say you would come back to finish cleaning what we pointed out and no more trips if my realtor found out more later. However you simply refused to answer our phone and disappeared! If you continue to lie in public here after causing us so much stress and financial loss by hiring a second cleaner, I will further seek related third party for help. I don't believe such a horribly bad company could lie like this in public.

Excellent. On time. Great communication and service. Highly recommend! Needed a fast same day…read moreservice and they got the job done.

We were trying to find a cleaning service to clean our condo and found Maids By Melissa via Yelp…read more I had a few questions about the cleanings (in addition to 'normal' cleaning, we were interested to know if we could pay extra to have them do one-time things like e.g. fridge cleanings). I tried to contact them via their website, but received no reply. Since this seemed like it could be a technical issue (the website seemed a little buggy), I tried requesting an estimate, but didn't get a reply when I did that either. It is entirely possible if you *do* manage to get a response from them, they do a good job (but if you are reading a Yelp review, you probably aren't an existing client). However, my experience is most businesses become *less* not *more* responsive once you're a customer, so not being able to get a response is kind of a dealbreaker.