When you walk in you will be greeted by Katie the receptionist offering coffee or tea. I have been there twice and will never go anywhere else for my hair again--they are just that good. Katie the stylist is so sweet, a great listener, and treats you like a friend. I've recommended Lux to my sister and a friend who both had different stylists but loved it just as much. Our hair has always came out healthy and beautiful, giving us a newfound confidence. They also price match their products which is awesome. read more

So very, very awful. I had to fade the color for a month, then spend the sane amount to get it fixed that I paid to have it done (ruined) here. I had gone to this salon for several years. When I called the salon to tell them I was unhappy with my results they replied " ___ will make it up to you next time you're in)." This isn't the first time this has happened with a salon. Fool me once shame on you.... So, run, don't walk away. Janyl Tremblay read more

Got a haircut done there on Tuesday and I had a pleasant experience with Katie. Katie was great, she was very friendly and easy to talk to. Showed her a picture of what I wanted and I am very pleased with the outcome. I'll definitely go to her again for my next haircut. Thank you Katie! read more

I booked an appointment for hair coloring, but after meeting with Franky, I decided to add a haircut as well. Franky did an amazing job with my hair, even though he was initially hesitant about my request because I had a wedding to attend. He expressed concerns about how my box-dyed color might affect the outcome of the look I wanted. Franky worried that the color might not lift as I desired and suggested a few alternatives. After I assured him that I would be okay with the outcome and that I trusted him completely, he went ahead with the process. His diligence and creativity produced a fabulous result. I absolutely love my new hairstyle, including both the color and the cut! Thank you, Franky, Rebecca, Katie, and the entire staff for all your assistance and making me feel at home!!! read more

Andi is fantastic! My hair stylist I have been going to for years has moved out of state, I found this place and scheduled an appointment with And and I am very happy with the way my hair looks. She is professional, friendly, and upbeat, I highly recommend you make an appointment with her, you'll be happy you did. read more

Lux Salon & Spa - I love the way my hair looks, thanks Andi! - Hair Salons Near Me - Tacoma, Washington

The salon has a relaxing atmosphere.Sarah is so lovely, friendly and professional. She is super sweet and gracious person. She knew exactly what would make my hair look great and it does! Highly recommend!!! read more

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I went here to go and get my haircut and styled. I couldn't believe how pretty it looked it was such a nice place! The stylist who did my hair was Andi and let me tell you she did an amazing job!! She was very nice and outgoing I loved talking to her while getting my hair done! She is an amazing stylist I highly recommend her if you go! read more

Lux Salon & Spa - Hair Salons Near Me - Tacoma, Washington

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The whole salon is such a vibe! Everyone is incredibly friendly and my stylist fixed my hair and I couldn't be happier. I also appreciate that they were able to get me in so fast. Glad I found my new forever salon and local to me! read more

Lux Salon & Spa - Went in for a color correction. Andi is super professional worked magic on my hair and I couldn't be happier with the results! - Hair Salons Near Me - Tacoma, Washington

Best salon ever! I'm really nonchalant about my hair and irs gotten me in trouble not being specific or being too easy going, but even with that demeanor Andi was the most amazing and helpful, she walked me through the best route to get the results I wanted and was upfront and honest about how many sessions it would take and make recommendations that would help me in the long run. I loved working with her and I look forward to every appointment I have with her. She's done up styles for a 50s theme party for me and gave me a gorgeous color people won't stop complimenting, I would recommend her to everyone! read more

Lux Salon & Spa - Hair Salons Near Me - Tacoma, Washington

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From the moment I walked in and was hit with the smell of unclean restrooms, I should have walked right back out. The salon looks like the last time money was spent on it was 1983, it's dusty and in dire need of an update. Today I spent over $550 to get my hair colour corrected. Nate told me he owned his own salon, so I foolishly thought my hair was in safe hands, how wrong I was. He was rushed, curt and uninterested, conversation was so difficult and the whole experience to the final walk out still with wet hair after his blow out just summed it up. If you want a professional, pleasant experience and are not keen to spend a fortune to get your hair corrected avoid Lux Tacoma. read more

Lux Salon & Spa - Can clearly see the band of color and the difference. - Hair Salons Near Me - Tacoma, Washington

I was planning on coming back to have my hair done here. I had made my appointment almost two months back. The salon called said there was a scheduling error and I would need to reschedule my appointment . This is normally no big deal I get it things happen. But the minute I asked when the next appointment was they were putting me out like 2 -3 weeks. What??? The last time I came in I also paid a lot more for my hair color and cut. The first few times I was charged minimum and now it was over $300. Not sure if the prices went up but it was quite significant than before 3 mos earlier unless they charged me wrong in the first place. So now I have to go find yet another place to get my hair done. I am seriously heart broken. The girl on the phone did not even care I was going somewhere else. I guess customers are not that important. That's super sad. read more

I received the best Microneedling service from Carrie! She exceeded my expectations with her professionalism, expertise, and care. I've had this service performed at another local spa (I'm not going to name names) and it was nothing compared to the service I received from the Lux Salon & Spa...and that OTHER spa was priced so much higher for such a mediocre job. I really didn't know what I was missing out on until I visited Carrie! She really took her time with me and was extremely thorough with the service. It included a nice facial steam in a clean, zen-like spa room. The service and the beauty benifits from this service are worth the cost! A week later, my skin is already gorgeously smooth and glowing! Thank you Carrie read more

SO HAPPY with my experience at Lux. Aili did an amazing job with my hair. I started my experience with free tea/coffee/snacks - always a win for me. Then I did my consultation with Aili. She did a test strand and then asked me several questions about what exactly I wanted done with my hair. Then she was able to fit me in right after my consultation! Great atmosphere and I LOVE my hair! If you're wanting balayage this is the place to come. Alli was so nice and actually gave me a little tutorial on how to curl my hair. Next time I get my hair done I will 100% be back here. read more

Lux Salon & Spa - Complimentary coffee, tea, and snacks! - Hair Salons Near Me - Tacoma, Washington

Jaqui did a full blonding service on me which was absolutely beautiful. Had Andi do my extension install and I'm obsessed. Great Servicice. Great atmosphere. read more

I recently had a haircut with Aylin and it was such a great experience. Aylin is so sweet, professional, and talented. She was encouraging when I showed her some hair inspiration photos, and then I left with a haircut I've been dreaming of for literal years!! I basically danced out of the salon. I've also booked my bridal party hair and make up with Lux for later this year, and the whole process has been excellent. The staff are so organized, professional, and kind. The salon is clearly busy but you wouldn't know it by how well they take care of their clients. Highly recommend! read more

Lux Salon & Spa - Haircut by Aylin - Hair Salons Near Me - Tacoma, Washington

The salon itself was very nice and loved the ambiance. However, I asked for blonde highlights. I made it clear I did not want anything streaky and I wanted it to be a bright blonde. The stylist recommended Balayage and I told him I had gotten that done before and it came out way too streaky and I didn't like it, but somehow he convinced me to do half highlights and half balayage. I do blame myself because I could have just said no. My hair came out a lot brassier than before and very streaky. Even after washing it with my purple shampoo it still looks that way. Update: Lux contacted me immediately and offered to fix my hair for free. I was set up with Brett as soon as I was available for an appt. The whole staff was so friendly and understanding! Brett fixed my hair and I'm really happy with the results. (I have horrible lighting in my room) read more

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I'm so disappointed. I love the ambiance of this salon and it was the first time I've been. I went to get my hair done for an event and my hair did not hold up. If I'm paying $55 I'm expecting my hair to last and look flawless. I think I paid for something I could've done with my own hair. Will not be returning for future stylings. UPDATE: I have received a 100% refund from Lux which I very much appreciate. I do not appreciate the multiple calls, texts, and yelp messages from the owner asking me to remove my review, which is one, against yelps policy and two highly unprofessional. I understand you want your business to have the best rating, but if the service isn't up to par I'm not going to edit or delete my review. That is the point of yelp, to give honest review of businesses. read more

Update. 4 stars are for the salon owner , the front desk coordinators, the ambiance, and the other seemingly very talented stylists. My opinion of my experience with Brett remains the same. I'm not saying his work is not fine, but his attitude is um.... Challenging. Amy thank you for the call and numerous offers to do anything nice for me. She offered me a refund, free services and such. I declined because it's not about money and I don't want to take from her or her salon. read more

Maggie was great! I love my new hair cut. I have thin curly hair which can be difficult to cut. The front desk was friendly. The atmosphere was good. I already made a return appointment. read more

Brittany took the time for a consultation prior to scheduling my appointment and made time for me at the end of her shift three weeks later. She is an artist! Brittany discussed the color and style I wanted and looked at the pictures she told me to find as an example. Her artistry exceeded any of the pictures and when she was finished I was thrilled with my hair! I'm a new woman! The fact that she is a delight added to a wonderful experience. Everyone at Lux is lovely, friendly and so helpful. read more

Had a much better experience!! Came back for a redo since I had a bad experience last time. The stylist that took care of me was Ryan with the help of Maggie and they were great! Ryan was so nice and actually took the time to explain to me all the details of my hair and the process leading to what I wanted to achieve. It was very clear that she took a lot of pride in her work and knew what she was doing. Her attitude was so nice and a great way to start my day. Maggie helped her out and she was very nice as well even when they had other clients in, I never felted rushed and they made sure I was satisfied with my hair before I left. I am in love with the results that came out and I am definitely coming back again. Every person I had an encounter with was very polite and took great care of me. read more

Please, ladies and gentlemen, if you can avoid this place, I would highly consider doing it. If I could give zero stars I would. I'm gonna start this review with hands-down. This is the worst experience I have ever had in a hair salon in my entire life, I was able to be squeezed in for a last-minute appt with Andy. I was only going in for a haircut, as I had just colored my hair at home however, my cutting skills are not there yet so I needed a quick trim. I started off the appointment by letting her know that I had just bleached my own hair, so a cut, and a treatment would be preferable, and I also let her know that I was recently diagnosed with cancer, and this was the last time My hair was going to be nice before chemo takes it all. After a couple moments of consulting, she asked me if I would like my hair toned since it was a little yellow. I agreed as this was something I was gonna do at home, but if she was offering, it would be a lot easier. She takes me to the shampoo bowl and let me know that there was a small spot that I missed on the back and asked if she could take care of it, I agreed And not even five minutes later she had bleach on my head. Keep in mind that I let her know that I did my hair, and I only wanted the toner. I asked her to take it off as it started to burn, seeing as I just bleached my hair the day before. Again stated to her I didn't want more lightning. She went to mix up my toner after this, and placed it on my head. She asked the stylist next to us if it was supposed to look green and she said that it would look a little funky until processing. After leaving me for about 10 minutes, she comes back and asked me if I liked my hair a silver or gray color. Initially, I was just thinking that there was a little tint of silver as we were doing a platinum toner, but when I look at my head, my hair is now gunpowder gray. She attempts to wash it off and it is not the blonde that she kept saying she was trying to fix it, and in no way was I rude, but I let her know that I wanted to speak to the manager. The manager Amy was not very helpful either, even after I teared up and let her know that this is the last time that my hair is going to be pretty before my chemo treatment, and she should not have messed it up in the way that she did. She told me that it was the other stylist fault, as she consulted with someone else about formula, again another excuse. She swapped with another stylist, Sarah, who was supposed to "fix it" after leaving me at the bowl for over 20 minutes while they went and talked in the back, they came out and stated to me that the only way to get my color back to the blonde that it was was to bleach it again. No regard whatsoever for the health of my hair. She then comes back and starts putting more bleach on my head even after I said no saying it's ammonia free and it won't be damaging. I made her take it off after five minutes because my scalp started burning, and I now have, aching sores on my scalp from over bleaching at the salon. She kept swearing saying she was sorry, it didn't feel very professional, and it was very uncomfortable. All during this time while she was trying to apply more color, the manager aimee was waving above her, trying to Signal to her about different things, in an extremely unprofessional way thinking I wouldn't see her trying to communicate. Aimee kept saying this entire time just trying to make you happy. Please keep in mind that this wasn't just a haircut or hair color. I didn't like, this was total ruining of the hair. I currently had right before I am having chemo. She got me back to the chair and it took her almost a half hour to cut my hair as it seems she didn't know how to cut. I started crying when I saw the color in the light, because it was a lot darker Then what I came in with, and was very orange. When I asked Sarah if she was going to fix it, she stated that the manager had told her not to and just told her to get me out of the salon. While I didn't have to pay for the service, I did leave crying and it was the worst experience of my life for a hair salon. They did not offer to follow up or fix anything, not that I would want them to at this point. As of now, my hair is completely ruined, and I start chemo in two weeks.. AVOID. Please don't make the same mistakes that I did by coming here. My hair is damaged beyond repair. :( read more

Betty - Esthetician is amazing! She made me feel comfortable from the moment I met her. I've now seen her 3 times for a brow/lip/nose wax. Getting my face waxed is definitely not the most relaxing thing but she really helps to distract me from the pain by talking about life. My most favorite thing any time I get waxed is the use of the tweezers. It's when I feel most cared about. I hate having to go home and clean up a wax job. Betty takes her time, uses her magnifying light and cleans up what the wax missed. She cares about what she's doing!!! I feel cared about! She's who I'll be seeing for as long as she available. Definitely gonna have to try a facial with her soon! read more

I made an appointment for a full balayage and Noah did an amazing job. He told me it would take 2-3 hours and got it done in 2! He was very efficient, kind and professional, and knew exactly what I wanted after showing just a couple of photos. He did a fantastic job bringing my hair to life! I would highly recommend him and the salon for all of your balayage/hair needs. Thank you Noah! read more

Lux Salon & Spa - Before - Hair Salons Near Me - Tacoma, Washington

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When covid quarantine began my stylist and colorist. Jade from Rabid Poodle had closed shop. I had previously tried for a year to get back in and never received a reply. began to try my own blonding with boxes and my own style cutting by me (had taken classes in the late seventies, changed careers to a defense and aerospace inspector and I'm very picky). I shopped around for a good stylist and blonding professional and found Marco at Lux Spa. it was expensive but not excessively so and worth every penny. Shortly afterwards my employment position was dissolved and funds being tight I had to cancel. yesterday I went back for a haircut to start cutting off the box job I had done and even out my cut and to have another talk about starting the blonding soon with virgin hair. my hair is baby fine and I was concerned about bleaching over it. Marco did such an amazing job with the cut and I let him go a little more than I had wanted to take off. now he says I can start with a foil over it to work to the moonlight blonde I'm trying to get to. I want to keep him secret but I must share. I am so impressed he did everything I requested and more for my being open to suggestions about proceeding. He is definitely one of the best stylists I have ever had I'm looking forward to our heavy foil moving towards my Marilyn Monroe type bonding. five stars to a wonderful stylist and salon and a great secret now shared. I will not need to be shopping around for another decade now. read more

Lux Salon & Spa - Hair Salons Near Me - Tacoma, Washington

I love Aspyn's awesome customer service experience, I could speak this for everyone who gets her hair done by her. She is a character, she was really engaged and prepared in advance about how I wanted my hair color to be. She made sure that I felt confident in my decisions. Every time I visit her, it is constant laughing and smiling, never a dull moment :) Aspyn is very talented and transforms women and mens' hair into an art piece! She sits you down, talks to you about what you want to do to your hair, and then walks you through what she does. I had a blonde balayage for 2 years (I think) and she transformed my hair making it look healthy and natural. I love it! I would definitely recommend her to anyone who is looking to get a balayage or whatever you had in mind. read more

Lux Salon & Spa - Aspyn's super talented! - Hair Salons Near Me - Tacoma, Washington

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My first ever Yelp review and it goes for the amazing experience I had with Noah at Lux! I came in with damaged, brassy, poorly colored hair. Noah worked magic to not only fix my color with highlights and lowlights but gave me the cut I haven't been able to replicate since my move from SF 5 years ago! I saw Noah a couple months ago but I scheduled an appointment to see him again for a touch-up and I can't wait! Bravo Noah! read more

Just wanted to update my review because I just saw Aili for the first time, who is new to the area and she was such a gem!! She was super sweet, down to earth, easy to talk to and convey what I wanted. Literally the best hair wash and scalp massage I have ever had, I'm pretty sure no one else will ever compare! I got really lucky getting a booking with her and also getting in during her special pricing period, it was just perfect timing that I got on their website the day after they started the special! I will definitely be back to see her since and I would recommend her! As always I am very pleased with Lux!! read more

I'm so appreciative of being with Paule A. Skill, like a freaking surgeon, rockstar hair cutting. She understands things that maybe 25% of hair cutters understand. I've had my hair cut all over the world she's worth flying for. The salon is gorgeous with correct lighting. Staff is lovely. expensive? Not considering what certain creatives at Lux give you. read more

I came cuz of their great reviews- Aylin cut my hair- She was super gentle, conscientious and thorough. I was pleased with my haircut and Aylin was very pleasant! read more

I had a new stylist today, Michelle Bell. She was great. You spent a lot of time perfecting my hair color, blonde. She suggested some changes to my hair and I said go for it. Her updates where fantastic. I highly recommend! read more

I'm here every other week to have Carrie fill my lashes and I'm blown away every time! Not only does she go above and beyond to make sure they look good, but she takes the time to ensure it's not irritating me in the process. I leave feeling so relaxed and I have an appointment this week to get my hair done with Alex, and I'm sure it'll be just as wonderful! Lux is a one stop place for everything beauty related and I couldn't imagine going anywhere else! The picture below is almost two weeks after my visit and they still look INCREDIBLE! read more

Lux Salon & Spa - Hair Salons Near Me - Tacoma, Washington

I always get a great cut at Lux. I moved to Western WA 10 years ago and tried every place imaginable. I'm super picky about my hair, but it has to be somewhat affordable. I have never been let down. If you make an appt, ask for Brett or Julia. Brett did my cut this time and he did an exceptional job, as always. I won't go anywhere else. This is the kind of quality anyone should expect from their hairstylist. read more

Lux Salon & Spa - Hair Salons Near Me - Tacoma, Washington

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Brett did a fantastic job! He was very thorough and made sure every detail was perfect. My hair is even better than I could've imagined. Definitely recommend booking with him(: read more

Lux Salon & Spa - Hair Salons Near Me - Tacoma, Washington

I recently visited Lux Salon and Spa for the second time since June. In June I had looked for a salon close to me for a last minute appointment and Brett Happened to be free.(Bonus points for being able to book online!! ) I am SO glad that I found this salon! I have been searching for the last few years for a place to regularly go to get my hair cut/colored... and I finally found it! :) The prices are reasonable, and the decor is trendy and inviting. On my most recent visit (8/3) I had a full foil done, and its absolutely perfect! Brett did a fantastic job of listening to what I wanted, and was able to complete it just as I had pictured! I felt bad that my appointment ran after the salon was closed, however he did not make me feel like he was trying to rush and took his time to get everything done just right. One thing that really stood out on both visits was Brett's knowledge and how he asks a lot of questions about the products that you are using, not to push other products on you.. but to make sure that you are getting the most out of them. I look forward to chatting with him again when I get my hair done in the next few months. I love that they always offer you water/tea... and make sure that you absolutely love what you leave with! I cant wait to try out the other services... You've definitely got a new "Regular" client Brett! Thanks again! Amelie read more

Last week, I had my makeup done by Kelsey for my niece's wedding. She did an absolutely amazing job and I got tons of compliments. I never, and I mean never, wear makeup and don't actually own any, so this was kind of a big deal for me. She listened to my concerns and made sure that I still looked and felt like myself--just better=) She was incredibly patient and kind even as I flinched each time she got close to my eyes! She instantly put me at ease and was very easy to talk to. In fact, I'd gone in for a trial visit a few weeks earlier and she had done such an amazing job at that visit that I booked a full application. I can't say enough nice things or recommend Kelsey highly enough! read more

*Let me just preface this by saying that this review is not a reflection of my stylist as a person whatsoever* I recently moved down to Tacoma from Bellevue. I've been going to my current hairstylist for about 10 years. I decided to try someplace new as I didn't want to have to drive an hour up north and thought it would give my hair a refresh. First of all, getting appointment at Lux is a pain in the ass as a new client. They want you to send a picture of the hairstyle or color looking to achieve via text, which I understand, but it wasn't until almost 2 days later when I called the salon and asked why no one responded yet the receptionist told me that the phone must be lost and is soon as she finds it she'll get back to me. She got back to me within the hour and we went back-and-forth over text for almost a day. I finally asked her to just give me a call because it would be much easier to discuss stylists and appointments via telephone. I originally wanted a level four stylist but after hearing the prices I settled for a level two. I came in for my appointment at 10 AM this morning and was there until 1:30 PM! I don't have long hair and I was just requesting a trim with a root touchup and some balayage. The stylist, Ailyn, was friendly but awkwardly quiet the whole time she was working on me. Come to find out through some conversation that she's only 20 years old. I don't have a problem with age but this means that she can't have much experience doing color or achieving the look I was going for. When she finished my color and started cutting, she only trimmed it a bit which is what I asked for. Once she dried my hair she brought out the thinning shears which no stylist should ever use! Now my hair is going to be broken at the ends and look frizzy. She styled me and asked what I thought of the color. I told her it looked good but I think I was so comatose because I was starving from being there so long. I went up to pay and the receptionist told me it was $225! I asked her about a trim versus a haircut and she said it's the same thing. It literally took Ailton 10 minutes to trim the ends off my hair. I paid it, left, and immediately went to their website. Come to find out she's actually a level one hairstylist. I honestly have no idea what I paid for. I don't think I've paid that much since I went to 7 Salon in Bellevue Square. I feel like I was robbed and will not be returning! read more

Wow, cannot believe this place. A few months ago I had my hair done there and I was VERY upset with the half assed job the blue haired tattooed girl Kelsie .She didn't even do what I asked yet I was over charged for services not rendered. I called and was given a refund, and went elsewhere. Seems like Kelsie has done bad jobs before from the reviews here. Today I made an appt to have my eyelashes filled. When I got there I was brought into a room and told that since I had a bad experience there before they would refuse to do my eyelashes. They claimed they emailed me, which they didn't. What an awful place!!!! 2 bad experiences...they also could have called me, which they didn't do . Beware of this shitty place! I was NEVER told I would be refused service. I am going to the local news over this. Stay tuned Amy! read more

I had a consultation with Brett about some ideas to do to my hair (I'm really bad at making decisions about it) and he was really patient and is obviously very knowledgeable! Im excited to get my hair done by him in the future. As a business owner and service provider I appreciate other professionals patience- I know it gets hard. Anyone who chooses Brett as their stylist is in good hands. In fact, the whole salon is well versed. Definitely a gem here for Tacoma/UP. read more

So, I came in earlier today to have my hair done and walked away totally disappointed. Before the actual appointment when we had our consultation, Aylin and I were discussing what I wanted to do and I said I wanted to go with a silver ombré and also get my hair cut. I told her that I understand it's going to be a process and I'm totally fine if it's not silver on the first go. The important thing to me was that my hair would be lighter, in an ombré style. She booked me for a balayage (which was not what I wanted) but I just figured I'd show her a picture and clarify I wanted that ombré look the day of the appointment. Fast forward to today, I come in and we go over again what I'm wanting to do. I show her a picture of the look I was hoping to achieve (a silver ombré, again understanding if it's not silver the first go) and what I ended up with was pretty much the same hair I walked in with. I felt like she didn't listen to what I was telling her I wanted at all. I'm so sad with how my hair turned out and I had been disappointed half the time I was sitting in the chair. I'm not a confrontational person so I didn't speak up when I wanted to, I just left unhappy. All the good reviews had me excited to come in and get my hair done but my experience left me feeling unsatisfied. (I attached pictures; silver ombré is what I wanted and the rest of the pictures are what I got) read more

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