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    Willow Salon and Spa

    4.4 (272 reviews)
    Open 9:00 am - 8:00 pm

    By appointment only

    Updated 2 months ago

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    Response time

    10 minutes

    Response rate

    100%

    Services - Willow Salon and Spa

    Bridal hair services

    Blowout

    Chemical treatment

    12 More Services

    Color only

    Haircut

    Cut and color

    Applying hair extensions

    Hair extension coloring

    Reapplying hair extensions

    Hair extension removal

    Hair extension services

    Hair styling

    Sugaring

    Bikini wax

    Waxing

    Willow Salon and Spa Photos

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    Recommended Reviews - Willow Salon and Spa

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    Reviews With Photos

    First session with Trena. Full balayage, toner, trim.
    Vanessa C.

    Trena is so amazing at what she does. I'm so happy I found her! She is not only very knowledgeable but her attention to detail shows that she really cares to take her time with her clients. I came to her earlier this summer after looking for a new stylist. She was very honest on what to expect and how we can achieve it. Not only did she customize my color but also explained each step during the process. My hair is naturally very thick and I have a lot of it. During the haircut she explained the trick to layering my hair due to these factors and was able to blend my previous layers which weren't done well by a previous stylist. For my first visit she was able to take out all of the brassy color and lighten it. She customized the toner color and it came out beautiful. This most recent visit she was able to implement some bleaching on the ends to help tackle the slight brassy color from what I had left (from previous coloring with someone else). That along with a partial balayage has revived my hair :) Not only is she great at her work but her personality is amazing as well. The hours we spent during my appointment flew by. I would definitely recommend her as a stylist, you will not regret!

    Magical after pic
    Debbie T.

    Trena is a magical hair wizard, an 11 out of 10. She is nothing short of amazing. Trena took my damaged over processed home done lavender mop that embarrassingly hadn't seen a pro since before Covid hit, and turned it into something that I thought was a goal picture I sent her. I honestly didn't even recognize my own hair, she is that good. I'm super picky on stylists and she did things I've never seen before. Trena was so careful with the damaged portions of my hair, honest and up front about what could be done, and she took genuine pride in her work. The cut was wonderful, she maintained length and still cleaned up the broken bits, genuinely listened to what I did and didn't want, and what I was and wasn't ok with on color. Kind, gentle, the woman is a miracle worker. I can't possibly recommend her enough, highest possible praise!

    Full balayage
    Nava O.

    With the power of Yelp, I was able to find a salon and spa that does it all with friendly and down to earth folks! I moved to the Tacoma area a year prior during this crazy pandemic, and have been itching to do something with my hair. I read their mission statements and looked through their services and photos, and FINALLY made a move to make a reservation. They were about two and a half weeks booked at that moment, but they offer standby slots if you want to put yourself on the waiting list. You simply select the date and time range. If there's a cancellation, you'll be notified via text message or phone call. I thought that was pretty cool. The day of my appointment, I parked in the back where there's a parking lot. You can also park in the street if there is availability. I walked in and was immediately greeted by Jolene, who was also the gal doing my hair. Coffee, water, or tea is offered as well. I came in for a full balayage, a cut, and get my roots touched up. Jolene graciously went over my options after I showed her a photo of what I wanted. She also answered any questions I had concerning the process, and it went smooth sailing from there. A good mix of music was playing throughout the salon, there wasn't much of a dull moment as there was plenty to talk about, and everything was clean and organized. At least from what I noticed after being there for a few hours. Prices are decently fair considering what you will be getting done. You can easily make a reservation online or over the phone. I'd recommend trying to reserve a slot maybe 3 weeks in advance at the minimum. Don't forget the waiting list option if you are flexible. Over all, I can't complain about Willow. The folks that came in seemed like they've been coming for years and have become loyal customers. Kudos to Jolene for doing wonders for my hair and bringing it back to life. Until next time!

    Gabriela H.

    This review is exclusively for Brittany, the esthetician! She does a fabulous job waxing and making her clients feel comfortable. I've been getting waxed for decades and I've never been offered a numbing wipe! I didn't think much of it because I don't find waxing too painful anyway, but this was a game changer! I think I have finally found my wax spot in Tacoma, thank you Brittany!! I'm sure the salon is great too, I just have not gotten my hair done here...so I cannot comment on that aspect. They also carry cute headbands and scrunchies. Ohhh and have you ever heard of a LASH LIFT???? I had not, but opted IN....so glad I did...bye bye eyelash curler and hello Lash Lift service!!!

    Cut and color by Karena
    Pamela H.

    I'm only docking a star bc my hair was not agreeing with the style I wanted. :D Karena is the best. She really tried to work my hair into doing what I wanted without doing something that I didn't want (an undercut). Sadly, my hair won the battle and now Karena is stuck with me forever since she has a war to win. Bwahahahahaha! Sorry Karena, my confused asian hair is now yours. :)

    After!!
    Jessica T.

    I forget the lady that helped me but I must say that I was so impressed with her eager-ness. I was super distraught over my hair (done elsewhere) and wanting it fixed before the ball dropped for 2019. They were able to squeeze me in NYE before they closed and she totally fixed me up and gave me super awesome texture. She sold me products BASED off of what i said I wanted (to grow out my hair) vs the last salon I was going to didn't listen to my wants. My hair feels amazing and I love the cut and color almost a month later. Thank you!!

    Before
    Andrea H.

    I booked an appointment online the day before and was lucky to find an appointment with Tina. Thank goodness, she did an incredible job on my balayage. I had a balayage done a few years ago and it wasn't as noticeable as I would have liked it to be. But Tina did an amazing job and left my hair exactly as I had described to her that I wanted it. Definitely recommend her to anyone wanting their balayage dreams to come true!

    Haley B.

    Omg! I'm in love with Ashley! She truly is magical. I came to her after having a very bad experience at another salon. Not only did she make me feel super at easy about things from the very beginning, but she was soooo sweet. She made sure I was comfortable the entire time, walk me through every step of the way, actually listen to what I wanted and provided me with that service and gave me a amazing final result that I'm 100% happy with. I will definitely be going back to her for the rest of my life, or at least till she retires. Lol. You'd be foolish not to book with her! The salon it's self was very clean, cute, comfortable and everyone was sooo nice! They offered me a beverage as soon as I walked in, thank god cause I was so tired and that coffee helped me stay awake most of the time. Lol. Let me just add in to cause I can't stop talking about Ashly, how amazing her scalp massages are! Omg! I literally would have gave her all my money just to keep going. Lol. Parking is super easy. It's street parking but I had zero issues with finding a spot. So don't worry there!

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    13 days ago

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    3 months ago

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    1 year ago

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    4 months ago

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    3 months ago

    Love this salon, its atmosphere, all stylists and the owner are wonderful and talented people. I've been going there for almost 20 years.

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    1 year ago

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    10 months ago

    We moved out of state, but I will be back on our visits. Jolene is awesome! Great location and atmosphere.

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    5 years ago

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    6 years ago

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    8 years ago

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    6 years ago

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    Page 1 of 7

    Willow Salon and Spa Reviews in Other Languages

    Ask the Community - Willow Salon and Spa

    Are the stylists comfortable/experienced with black hair? I don't see many POC after pictures.

    They do have stylists that specialize in curly or thick hair. They all seem to have areas they specialize in.

    How much for a haircut?

    It depends on which stylist you see. They start at $38 and go up to $66 with prices in between.

    How much for a whole head of color?

    Hello, it depends on which level of stylist that you see. We offer six levels based on their experience and education. Give us a call at 253.759.2000 and we can give you pricing for any level.

    View All 4 Questions

    Review Highlights - Willow Salon and Spa

    Peggi is so darn knowledgeable and not afraid to give her thoughts on a cut that you're looking for.

    Mentioned in 7 reviews

    Read more highlights

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    Bae's Skin Care

    Bae's Skin Care

    4.8(18 reviews)
    6.2 mi

    I'm a new client here, and Bae's did not disappoint…read more Scheduling was very easy with confirmation the day before to ensure you'll be there for your appointment. The ladies at the front desk were friendly and kept the place clean and sparkly. Kim did an amazing job on my facial making my skin well hydrated, smooth, and tight. I also got a couple of skin tags removed, which start at $10 depending on how small or large they are. Numbing cream is given prior to the service and Kim walked me through the process as we went. During the facial, I was also offered leg compressions while I laid down. It felt great! The facility also has skin care products for sale, which I have on hand, so it's nice to know I'm using a recommended product. They also provide microblading, eyelash extensions and lifts, and much more! Find them in the same plaza as H-mart tucked near the corner. Have a relaxing self-care day for yourself here!

    Came here with my friend for facials and some self-care. I got the basic facial and spot treatment…read more It was kind of difficult to get ahold of them initially; we finally got a text message back saying they didn't have availability for our original date but we were able to book for the following week. When we showed up we were warmly greeted and prompty taken into the treatment rooms. I wish they put us in the same room, because it turned out there was a second treatment area in my room which another guest was started there near the end of my treatment. My facial started with cleaning my face, then a hot towel treatment followed by steam treatment and face massage. They also have these leg massagers which inflate and deflate after they zip your legs into them. I kind of wish she told me which serums she was using but also I was kind of glad to lay back and relax, and trust in her process. I have had prior facials elsewhere where they had told me every product used in an effort to upsell me. Then came the blackhead extractions and more creams, then the cooling mask and final hot towel, more serums and sunscreen. My face felt rejuvenated! My spot treatment was for a tiny mole on my upper back. They first applied numbing cream then zapped it at the end of my procedure. Very quick and it stung for only a short while, like she said. I will be back!

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    Awesome machines

    Olympus Spa - Sea Salt Room - Discover many health benefits our three earth energy heated rooms have to offer.

    Olympus Spa

    4.4(249 reviews)
    6.1 mi
    $$

    My friends and family have been telling me to go here for years and years, but I was never…read moreinterested. I am not body shy, and being around naked women does not bother me. I just had no desire to go until a few days ago when I booked a massage and got a day pass. I thought it would be a nice treat for myself. It was a wonderful amazing experience! All staff I met were friendly. Given a tour of the place when I checked in. Robe, towels, and cap also given at check in. My massage therapist was Alex. She is so tiny but got some real strong hands. This girl does NOT need a man to open a pickle jar. I went to the FIR rooms. I tried all 4 rooms, which have different temperature ranges. I then realized, I don't like hot rooms so I went to the cold room. The pool area which also have about 4 different pools with different temperatures ranges. I went for the cold pool, the temp says it was 60-65 degrees but I felt like it was a little colder than that. Overall, I fell in love with this place. I did not get to try their restaurant, but I will once I go back. They have water you can buy or you can bring in your own. Also, NO PHONES. Don't wait too long like I did, and give this place a try!

    I'll be honest, this is one of the only day spas I've been able to find in the Tacoma/Puyallup…read morearea. My friend and I did go in on a Saturday and as expected it was extremely busy. The cons: I do not think I received the quality customer service that should be expected when being a first timer. When I checked in, I paid, did not receive any towels, bathrobe, or hair cap, so I had to go back to the front desk to get this because I didn't realize everything was needed when you get into the locker room. I also wasn't given a short tour or any kind of knowledge about what's available in the spa. There was a lot more options than I was aware of until another patron was kind enough to give us a tour and (shout out) Suzie let me know about the different options available after my scrub. The body scrub is a little in your face if you get the body scrub done in the pool area. If I were to get another body scrub, I would specifically ask to do it in the second room because there's a less traffic. As a first timer, it was definitely not something I expected, and I did not mean to stare, but holy crap what an experience. The services are a little pricey. I love getting facials but $90 for a 30 minute facial seems a little too pricey for myself when I currently already go to different spa to get my facials and it's about $120 for an hour facial. Might just be a preference, but, I will probably give Olympic Spa at least a chance to get experience their products and see if there's anything I really enjoy. Pros: You can literally stay all day. There is a restaurant that you can have lunch at and there are a lot of great options for you to do for the time that you were staying at the spa. I did the body scrub and was actually able to move my 6 o'clock appointment to 315 due to a last-minute opening. Suzie was amazing and tried to make me feel a little better about all the dead skin that was coming off of my body. The water options at the front have some great selections, however, they are $20 each. I bought one for each of us and I will be bringing that back with fruit inclusions for the future. Or DIY it and add some cucumber, strawberries, pineapple to your water to give it a real good relaxing vibe. And finally, it is a little strange when you are not used to seeing naked people, like ever, and seeing a room full of naked members. After 10 minutes though, you're used to it and it's pretty normal. I think the whole setting is set up for you to be your most comfortable self. And if you aren't comfortable with being butt, naked nasty your first time there, the quiet room, rooms, and cold room give you an option to keep your robot and still experience some of the amenities. Since there are obviously no photos/phones allowed in any of the spa areas, the only pictures I will be able to provide will be the food. Which is super convenient because it's in the spa and you just go in in your robe. I will definitely be returning. And I'm looking forward to my future adventures. Due to the customer service, which is one of the main things I look for in this type of service, I'll be giving it a three star review. However, when I go back, I will be reevaluating this review based on the customer service I experience at that time.

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    Oakes & Alder - Our owner Jen and her husband TK. Grand Opening weekend September 2018.

    Oakes & Alder

    4.4(21 reviews)
    0.0 mi

    I have to come on here to reiterate... Celia is a true gift! I am coming up on my one year…read morefacial-versary... can we believe?? My skin has improved in ways I didn't know were possible. I always get horrible acne around my period but it has reduced so much and heals in record speed any time I see her. My skin is brighter and, although I'm happy to embrace my 30s, I feel truly blessed that she is helping me stay hydrated, appropriately exfoliated and prepared (spf check points) I'm writing this yearbook post because I just spent a week+ in Texas and I can't tell you how many compliments I got on my skin.... I'm talkin daily... and not just small compliments, people were wanting to conversate about my skin... I was almost embarrassed from the attention but was like ...let me tell you about my esthetician Follow her insta to see when she is taking clients... esthetics.by.celia

    I've never had such an awful experience with a facialist in my life as I did today. I was scheduled…read morewith Laurinda; I've never met her nor had I been to the spa. When I walked in there was no introduction or greeting, she immediately asked me who I was seeing and I didn't remember her name since it was my first time there. She laughed when I said I didn't know and then asked if I needed the bathroom. I said yes, and turned to my left (which was the treatment room) and her response was extremely condescending about that not being the bathroom. Again, I've never been there. A quick "hello, my name is Laurinda, this is where you will receive your facial today" is all it would've taken. It was a very negative first impression. About ten minutes into the facial treatment she ripped my nose hoop out and claimed she didn't know I had it. It's a large gold hoop, it's very obvious. Most facialist ask me to leave it in because with it out, my skin is technically "open" and it's a liability, so I was relying on her professionalism to handle that request. She didn't apologize but just stated, "If I would've know that was there I'd have asked you to take it out." If she would've introduced herself to me at the start of my appointment and looked at my face, she would've seen my nose hoop. But somehow it was my fault. I'm a little worried that she was less than foot from my face during the treatment and claimed she couldn't see it. Ten minutes later she proceeded to rip out my earring on my right ear. She then blamed that on me (again) saying that my earrings were weird because they had a back post. I'm pretty sure 95% of earrings have posts. She then proceeded (without my permission) to aggressively rub my ears. I asked her to stop because it hurt and she said "I'm trying to feel your earrings to understand what I'm working with." I realized when I got home that my ear was actually bleeding. Overall, the whole experience was extremely uncomfortable and quite frankly painful at times. I regret not leaving sooner. This was a Mother's Day gift and it left me more stressed and upset than when I walked in. When I left the treatment room after getting dressed she was no where to be found. 0/10 for customer service.

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    Willow Salon and Spa - hair - Updated May 2026

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