The service is always top notch, but even nicer is the inviting atmosphere and the owner of the…read morebusiness, Kristin, is beautiful inside and out, spends time getting to know every client that comes in with a genuine connections. I would have to imagine the client retention is as close to %100 as humanly possible.

It is the BEST place to have your brows waxed and shaped. Kristen is very skilled at her craft, and…read moreshe is a wonderful person. I have been a client for years and would not go anywhere else!

I've never had such an awful experience with a facialist in my life as I did today. I was scheduled…read morewith Laurinda; I've never met her nor had I been to the spa. When I walked in there was no introduction or greeting, she immediately asked me who I was seeing and I didn't remember her name since it was my first time there. She laughed when I said I didn't know and then asked if I needed the bathroom. I said yes, and turned to my left (which was the treatment room) and her response was extremely condescending about that not being the bathroom. Again, I've never been there. A quick "hello, my name is Laurinda, this is where you will receive your facial today" is all it would've taken. It was a very negative first impression. About ten minutes into the facial treatment she ripped my nose hoop out and claimed she didn't know I had it. It's a large gold hoop, it's very obvious. Most facialist ask me to leave it in because with it out, my skin is technically "open" and it's a liability, so I was relying on her professionalism to handle that request. She didn't apologize but just stated, "If I would've know that was there I'd have asked you to take it out." If she would've introduced herself to me at the start of my appointment and looked at my face, she would've seen my nose hoop. But somehow it was my fault. I'm a little worried that she was less than foot from my face during the treatment and claimed she couldn't see it. Ten minutes later she proceeded to rip out my earring on my right ear. She then blamed that on me (again) saying that my earrings were weird because they had a back post. I'm pretty sure 95% of earrings have posts. She then proceeded (without my permission) to aggressively rub my ears. I asked her to stop because it hurt and she said "I'm trying to feel your earrings to understand what I'm working with." I realized when I got home that my ear was actually bleeding. Overall, the whole experience was extremely uncomfortable and quite frankly painful at times. I regret not leaving sooner. This was a Mother's Day gift and it left me more stressed and upset than when I walked in. When I left the treatment room after getting dressed she was no where to be found. 0/10 for customer service.

Jen is amazing and is so talented at what she does. If you're looking for a spa that cares about…read morethe products/ingredients that they use and the services they provide, then this is the place for you! It's always such a treat when I am able to come in!

This was my very first Brazilian wax. WHAT AN EXPERIENCE! Haha!…read more Would I do it again? Maybe? Ask me in a few weeks lol Mira was very kind, friendly, and so professional. She was straight down to business (no pun intended). I really appreciated how quick the appointment was and also how comfortable Mira made me feel. She was very supportive and helped me breathe through the more intense parts of the wax. The place itself was very inviting and had a great relaxing atmosphere which helped. I distracted myself by looking at all the wall art. I really loved the space. I would definitely recommend coming here for a pleasant waxing experience. Thank you Mira! ** not pictured is how smooth I am **

LOOK NO FURTHER! She is the absolute BEST EVER! PHENOMENAL JOB! made me feel super comfortable! She…read moreis so funny and sweet! My fear went out the door instantly and we laughed the entire appointment!!

I had a great visit yesterday with Melissa. She was very friendly and informative. I had the…read morelampbrobe treatment on a few red spots on my leg. It's a super cute place and near my house. The woman who checked me out was also very nice.

Very relaxing space and friendly, knowledgeable staff. I enjoyed my facial. Highly recommend!read more

Le S did a fantastic job of explaining the whole process! This was my first time having this done…read moreand she made sure to talk me through the whole process and tell me exactly what she was doing! She had just moved to that new location, so I can't wait to see what she does to liven up her studio!

I should have posted the first day I had my eyebrows microbladded. It was the best choice I've ever…read moredone, even now I still can't help but stare at my eyebrows. LeNice is by far the kindest, most experienced person I've met. You cannot beat the prices btw. Most microblading range from 500-1700 dollars! She quickly eased my fears. It was quick and painless, she even numbed your eyebrows before getting started. LeNice was not pushy at all, and catered to your every decision. That was her motto, "it's your face, not mine." Thank you LeNice! I've included before and after pictures! I highly recommend this place to anyone!

Dani is amazing! She's very friendly, relatable and timely…read more I came here to get my lower half leg waxed, because they clearly never needed the help more!! I've never gotten anything waxed before so this was my very first wax. I called pretty last minute to book so I was not only lucky, but happy she was flexible to fit me into her schedual same day. Their office space is so petite, cute and stylish. She applied calming oils and other good stuff afterwards too, which helps alot since I have eczema. She's an esthetician so she knows about atopic dermatitis, she also suggested things for my milia i'm trying to get rid of! She's very knowledagble. I'll definitly return for anything waxing and highly recommend her to anyone in the area!

I've been growing my eyebrows out for the last five years after years of over plucking and over…read morewaxing. I've been timid to try new waxers outside of the woman that was helping me in NY before I moved to the west coast. After a lot of research and reading reviews I found Ego Waxing Studio. I sent her a message and explained my journey and concerns. She helped me feel comfortable enough to give her a chance and I am so glad that I did. She walked me through each step she was taking and checked to see how I felt before she did it. The outcome were beautiful brows that I loved!

So good. Kelly zeroed in on all the spots! I've got my next session already scheduled!read more

I was gifted a 90 minute massage and 60 minute facial for birthday and Christmas present. I had a…read morefacial with Christina which was amazing and my skin felt fantastic. Christina's product knowledge and application was excellent and I will travel all the way back from Australia to have another one. I highly recommend a facial with Christina as you won't be disappointed.

Five stars for this business as it is super professional from scheduling to the staffs…read moreprofessionalism. I had a major hair emergency this weekend and needed it fixed right away so I could go back to work feeling confident. I called a bunch of hairstylists on Instagram but no one had any same day availability which I understood completely, but I had to keep searching. I decided to look for a formal salon on google and Chroma was the first suggestion. Living in Des Moines, Tacoma seemed a little far but I was in a crisis so I booked the slot for 1 pm with Terry Ross. I was nervous because the person who ruined my hair shattered my trust. When I walked in, I immediately noticed the establishment was modern with its open floor plan, clean and both customers and hairdressers all seemed happy, engaged in conversation while working - immediately a good vibe. Terry acknowledges me and as soon as she's finished with the previous customer she comes over to me to take a look at what she's dealing with (a color disaster to say the least) Terry really took her time to evaluate what was done to my hair by the previous person. She went over the details of what she planned on doing to correct my hair color making sure to address all my questions in the process. We had a really lovely time chatting while she worked on the foils. She checked the foils often and made sure to make me feel comfortable throughout the entire visit. The outcome was unbelievable to me because when I walked in I looked like a fox (not in a good way) and Terry sent me out the door with a high level of confidence in my appearance. This is my new girl, she is so talented!!!! Chroma Salon in Tacoma is now my favorite

Sarah L. is fantastic. She got me in (on super short notice) after I had a terrible haircut…read moreelsewhere. Sarah listened, asked questions, listened some more, and was very clear on my hopes before she ever picked up scissors. I don't speak "hair" and she went over what end results I'd see in different scenarios. The best part is that I have a really good haircut now, and Sarah let me know after I live with it, if there are any changes I should come back in. She stands by her work. 10/10, go see her!

Isa (aka ISABEL42AC) is truly at the top of the waxing game. She's professional, personable, and…read morehas a fun, easygoing personality that somehow makes a Brazilian feel...almost relaxing (which could feel illegal to say). She's also refreshingly real and keeps it honest with her clients. And let me tell you--she gets every single hair. Not one survives. It's like she's on a mission, and I fully support it. I'll absolutely keep booking with her for as long as I can--she's worth every appointment!

I forgot to post this. I figured I would give the European Wax center a chance when my regular lady…read morewas out. I thoroughly enjoyed my experience and my lady (I forget her name) was the sweetest and fastest waxed. Painless, quick and nice attention to detail. Vibe: Bright, cute and clean. I love the area.

Trena Ansari at Willow Salon burned my scalp, gave me neon orange hair, and cut my hair extremely…read morechoppy and unevenly (three inches shorter from the right side to left, with one chunk 7-8 inches too short it's at ear level). She was also 45 minutes late to our appointment, texting me that she was late just a few minutes before, while I was already parking. When I told her and the salon owner, Jolene Dittmar, that my scalp was burned, neither took responsibility. Trena want to do yet another correction, which of course I refused. I wasn't going to let her hurt me again. Jolene three weeks later after much back and forth, said she would refund my $200. She did not. She also complained to me that Trena was hard to talk to due to her personality, so she couldn't address it with Trena. My scalp burned for four days, I had sores all over it for three weeks, and it finally is mostly healed now four weeks later. I've never written a bad review of a salon, and certainly never complained. I'm 59 years old, a retired school teacher, I have colored my hair all my adult life, and I NEVER had a scalp problem before. I am reporting to the Cosmetology board and to the state Consumer protection department. Here's exactly what happened: * I booked a full cut, color, and style appointment for warm dark blonde - auburn color. My wavy hair was just longer than my shoulders. I did not have bangs or layers. The color was a light ash blond. We had a text consultation in advance. * Trena changed the appointment time at the last minute, when I was finding parking for the appointment. * Made me wait even longer while she took a consult (non paying!) client. In all, she was about 45 minutes late starting my appointment. She then seemed to have forgetten everything about our text consultation. * Trena left the salon for over 30 minutes while the chemicals were processing, instead of staying and checking on it. * Trena overprocessed the coloring because she was not in the salon, and it was bright orange--the color I said multiple times I wanted to avoid at all costs. I wanted a warm dark blond / brown. It's not auburn or copper or caramel. Day glow orange. Trena reacted very nervously and said we could correct it with a second darker color. * Trena tried to tell me I didn't need a cut, but then said she'd trim following the preexisting lines. She then fushed the cut (spent literally two to three minutes on it) and chopped several very short chunks totally unevenly. The right side ended up with chunks 3-4 inches shorter. One area has a chunk that is 6-8 inches shorter (at my ear level). * Trena then told me to style it myself at the end (!). She seems to be rushing me out. (She probably was.) I ended up leaving with my hair still wet, after sitting (mostly alone) in the salon for three hours. * Did not wash out the dye completely. It was 45 minutes while I drove home, plus 15 minutes in the salon. My scalp was burning. * I washed out dye when I got home. It was absolutely dye, not just normal washout from the hair. I scraped dye off my scalp. * My scalp developed a dozen or more sores from the chemical burn. These did not heal until three weeks later. I only used shampoo twice in that time. I did apply Cera Vie every other day to the scalp (dermatologist recommended). Also, the salon is not spa like at all. Normally, I don't care what a place looks like, but their website very much misrepresents the place. Not only do they NOT STAND BEHIND their work, it is an sparse, uncomfortable environment. I'm 5'4" and if you are shorter, your head won't reach the sinks. Jolene later said they adjust, Trena said they did not adjust, but either way, no one bothered to adjust for me and they were both there during my fiasco. I will try to add a few photos. Price $200+ Stylist Trena Hair Master or Hair Wizard Ansari Yelp is not letting me add photos, but I will do so. I am sure they will write a review using character assassination. Trena basically told me I was lying, Jolene told me she'd refund my $200 and did not, and tried to claim it was an allergic reaction even though I've dyed my hair 40 years without ever having a reaction. They refused to take any responsibility. Not even an apology, though there was a check in by Jolene three weeks later. Note, I am a normal 59 year old, who has never written a review like this, a retired teacher, and I only want to keep others from being hurt. It's now four weeks later, and I still have three sores but mostly healed.

* Beware, your time is not valued here…read more What I am hearing in your response is that because the consultation is 15 minutes and complimentary, it is acceptable to change or adjust it as needed. Not one, two, or three times but as your company wants. Got it! My concern is that, regardless of whether the consultation was free, I still secured my appointment as requested with a credit card and set aside my time in good faith. From a client's perspective, a scheduled appointment is still a commitment, and repeated last-minute changes make it feel as though the client's time is less valued. If the situation were reversed and I had made multiple same-day changes or cancellations, I would have been subject to a fee. That difference in expectations is what I found frustrating and ultimately led to my decision to cancel. This is not about the consultation itself, but about mutual respect for time and consistency in how scheduling policies are applied.