I have been coming here once a month for a calm facial for over a ye. The esthetician reads your skin and changes the mask/cleanser/techniques based on what your skin is doing that day. The esthetician is great with recommendations without being pushy or an overbearing seller. They use eminence products. Fabulous place! Highly recommend. read more

Gorgeous spa! I love they have a relaxation room, I wasn't expecting that. As soon as I walked in I was offered a warm neck towel and tea which was a lovely touch. I received a Serenity Spa facial, the esthetician focused on my concerns which I appreciated. I loved the facial and décolleté massage portion also that was added on, I never had one last so long with a facial before! I only took a star off as there was a few minutes where no one was at the locked door when I arrived even with my knocking. This caused a bit of stress as I was worried that there would be no one at the establishment as I had booked the night before! I called and there was no answer, I then left a voicemail. It seems the typical person who worked front desk was sick. When someone came to the door after a few minutes, there was no acknowledgment as well to my waiting. I'm assuming she didn't hear me? Perhaps they should get a doorbell in these instances if they're working on things in the back? Other than that snafu in the beginning, I had a lovely visit. read more

Serenity Spa - Day Spas Near Me - Tacoma, Washington

So good. Kelly zeroed in on all the spots! I've got my next session already scheduled!

I was gifted a 90 minute massage and 60 minute facial for birthday and Christmas present. I had a facial with Christina which was amazing and my skin felt fantastic. Christina's product knowledge and application was excellent and I will travel all the way back from Australia to have another one. I highly recommend a facial with Christina as you won't be disappointed. read more

You will melt ...I love going here whenever I can to feel pampered. I have never had a bad experience.

As a aesthetician myself, I cannot speak more highly about how I enjoyed the space, the aesthetician, and the massage. therapist. The space was very warm and inviting. There is coffee and tea available in a quiet space before your services. The massage was very relaxing. The massage therapist made good recommendations about how to keep my muscles relaxed. The facial was very in-depth comfortable and she addressed all my concerns. What I loved was at no time was any products push for me to buy or was I pressured into rebooking. I will be going back ! Thanks son for the gift card!! read more

Horrible customer service from management at Gig Harbor location. They are only pleasant to you if they are collecting your money. If you want to cancel your membership beware of the horrible customer service and not honoring their contract. Skin care products also extremely overpriced. Would think twice about becoming a member. read more

They never reach out to remind me of my appointment. I called them multiple time but line was alway busy... Dennie told my they had wrong email, but how about text message and voicemail? I don't really trust them enough for them to touch my face after this. read more

FIVE stars for their massage therapist Bryan. He is very pleasant and gives a very thorough massage. No comment otherwise.

Got to see my girl Maddie yesterday and can I just say... she's the BEST! I've been getting massage for over 20 years and this chick is quite possibly the greatest of all time! I told her I will follow her where ever she may go at any time. Now on to reception.. I cannot recall the gals name but she was also very sweet and accommodating. She has a very chill, mellow vibe and seems like she just takes it as it comes. She mentioned that I hadn't been in, in over a year and I was adamant that I had.. she just smiled and said ok :) well the truth was she was right and I was mistaken. Bless her heart. I love the decor it's a beautiful office. I actually go to both offices, on 6th and also market. 6th ave is cozy and parking is easy. Oh and parking isn't too bad off market, I think I paid 1.75$ for 2 hours-ish. Keep up the good work ladies, and thank you for working during the pandemic :) read more

I haven't ever been for a full day at the spa. I arrived early for my booked day and I was treated with a rose foot bath, tea, a neck wrap and then 30 minutes in the steam room with a six headed shower. AND I HADN'T EVEN STARTED MY PACKAGE! That was all complementary! Then the massage... Omg... I can't even describe the technical abilities that my therapist had. I was so relaxed and destressed that I honestly started drooling! Gross I know but it was fantastic. The facial was also amazing. It was more like talking with a friend and being pampered than having a service done. I have told so many of my friends, men and woman, about this spa and I've told my husband that GCs to this spa is THE ONLY THING I want for presents EVER AGAIN! Go here and you'll be booking your next appointment before you leave! read more

This place is fantastic. The staff is always friendly and very professional. I have always left feeling relaxed and in better state. Make sure you book in advance as they fill up quickly especially on weekends. I would highly recommend Serenity to anyone wanting to relax and unwind from the daily grind. read more

Reposting to truly understand how this business is so negligent & save others from it. Under my initial review the manager (I assume) or business owner said they "reached out to me and I did not answer" well... they never called me. Not once, never left a message... nothing. Trying to save face by lying about my ability to answer the phone (when they never called) is absolutely foul and completely disrespectful to a customer (me) who paid $300 for a horrible treatment. Owner/manager is lying under 1 star comments; BEWARE OF THIS BUSINESS read more

I came across this location while looking for an alternative to my naturopath, because I had missed her hours here in Tacoma. The reviews looked good for Serenity and they offered vitamin B injections which is what I was looking for. The location is on a busy corner but luckily there is an underground parking garage which is always nice especially in our random PNW weather. The spa promptly sent me a text message after our phone conversation, to confirm my appointment and gave me parking and elevator instructions. Again, very helpful! I hate wandering around trying to figure out where I'm supposed to go!! It's a spa and the whole experience should be chill. This was a bonus for sure! I filled out more paperwork then I wanted but I know it's necessary, so make sure to follow their instructions and arrive about 10-15 minutes prior to your appointment. Hot tea and other beverages available while you wait. I reviewed the menu of injection options and was soon greeted by Jeremy. Jeremy has already read over My intake paperwork and we discussed why I wanted these services. He graciously answered my questions and helped me select a combination that fit my concerns. During this meeting I was introduced to the thought of acupuncture as a treatment for my symptoms and concerns. Before leaving I scheduled an appointment for the weekend. That treatment and my vitamin injection where great and I plan to go back! **Pro Tip- Acupuncture is sometimes covered by some health insurance so check with your provider before you go to see if you can save money if possible. My provider covers this kind of treatment but this service provider is not in my network. HOWEVER; because of this excellent experience I will return and pay cash to be seen again. And Jeremy is a great listener and teacher on eastern medicine practices for novices like myself. read more

Had a massage with Maddie and it was amazing. Great conversation and a good calming vibe.

I recently had a massage at serenity that was Ahhh-mazing! Taylor was my massage therapist, she was very professional and went above and beyond to make sure my experience was exceptional. She listened to my needs, and came up with an extensive massage that hit all the points I needed. It was the best massage I have ever had! I will only see her from now on! And not only that this spa is beautiful, they have the most incredible steam room to help prepare you for your relaxing massage! They truly take their time to make sure you leave happy. read more

Today I had a wonderful relaxing full body massage by Taylor. I highly recommend her. The massage was a Father's Day treat my wife gave me. When you book your massage, plan to wait at least a couple of weeks as Taylor is booked up at least two weeks in to the future. I was provided with tea before and after my session. read more

Serenity Spa - Waiting area. - Day Spas Near Me - Tacoma, Washington

I have nothing but great things to say about the staff at this spa (University place location), especially Kelly the massage therapist - she was client centered, kind, communicated openly and left me feeling SO relaxed after my 90 min massage. I'm giving a lower review because of management. I originally had a $50 gift card under spa finder that I planned to use. The first appointment I made in early Jan was cancelled because the massage therapist was sick...no problem, I understood. I booked a second appointment in early Feb which was really the earliest one I could get next. Before my appointment, I had asked the receptionist about the gift card over the phone, they told me I could use it and just had to bring it in. Fast forward to massage day, I go to the front desk after my massage to pay and they tell me I can't use the gift card. They had apparently stopped accepting the gift cards starting Jan 31. I was hit with a bill I was not expecting to pay because I was relying on the $50 gift card they had told me I could use. I emailed the company when I got home in hopes of being compensated out of good faith, however they unfortunately could not make an exception despite this being an error on their part. Overall I'm disappointed in the management and the handling this issue. $50 doesn't seem like much to some people, but for me it's a lot of money. read more

I'm new to Tacoma and looking for new places for all my self care and maintenance needs. I tried Serenity for a facial. When I arrived the space was calm and serene. I was set up with a warm neck wrap, foot soak, and water while I waited. The lobby quickly filled up and got crowded without enough seats for guests and all the employees passing through. My facial went well. My skin felt hydrated afterwards and it was mostly calming. Extraction was pinchy and painful but it usually is. I prefer vacuum extractors - much more comfortable - so I'll probably look for a place that uses those machines. I'll keep Serenity in mind, though, and maybe try a massage someday. read more

The most relaxing spa. Absolutely floated out of there after my northwest zen spa package. Highly recommend!

Amazing massage thank you Sarah and Laurinda. Took my wife on her birthday for a couples massage , very relaxing, we both had the greatest time , we are already planning to go back for a pre holiday gift in December. Thank you ! read more

Serenity Spa - Day Spas Near Me - Tacoma, Washington

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We got a gift card as a Xmas gift so we actually had a good chunk to spend as non-patient customers. We've been to many different couples massages and were excited to try something new! We opted for the 1 hr couples massage and added the deep tissue add on. We also added on the foot treatment for me and the cold stone head massage for hubby for an extra cost. We arrived at our appointment on time, had to fill out paperwork like a medical appointment and were promptly rushed in to get settled on the table. At other couples massages there is more chill time before hand to enjoy the surroundings, change/chill in robe, etc before getting into it. The deep tissue add on was nothing special, we usually feel quite a bit sore after a deep tissue massage but we both agreed it felt like a general massage. What they fail to make clear is the add ons don't add on extra time, so the massage was cut short to fit in the add ons at the end. No more than 5 min was spent massaging each area before quickly moving to the add on services. All services ended promptly 1 hr after our arrival time so our actual massage was no more than 35min. This easily would have been a 2 hour appointment to accommodate time to get settled and extra time for add on services at other spas. I don't recall being told to arrive early to avoid cutting into massage time and did not see an early arrival message on my text reminder. The website doesn't make clear that add on services cut your massage time short. Definitely don't get the add ons if you want to take full advantage of the massage time. I'll give the place at least 2 stars as the atmosphere was peaceful and the staff was pleasant. Definitely didn't get our monies worth, which is a bummer knowing others had such great experiences here! It felt more like a timed/rushed doc appointment than a true spa experience. The worst part was having to tell the person who gave us the gift card that we didn't have the best experience. Maybe they overbooked, or just don't have the timing right for couples massages just yet so we are willing to rewrite this review if they make it right. Otherwise we wouldn't recommend the couples massage for non-patient appointments, there are better experiences out there for the money! read more

Serenity Spa - Day Spas Near Me - Tacoma, Washington

I had a great massage with Maddie. Front end staff was very friendly and helpful. The building itself was designed nicely and created a very relaxing atmosphere. read more

This is my favorite place in the WORLD! or at least in Tacoma. :) I have been coming here for a few years and have always felt welcomed, relaxed, and rejuvenated after my time here. I started a couple of years ago when my friend was turning 30, and they put together a lovely afternoon for us-a different massage each, complimentary mimosas, and a eucalyptus steam in the steam room. Heavenly! More recently, I've been going to Dr. Colombini as my naturopath, and have since started regular massage therapy for head aches. I have been extremely pleased with the care I've received and the warmth from every member on the team there, when I come. read more

I was 'told' about Serenity Spa when my girlfriend posted a picture on Facebook with her feet in a foot soak with the caption, "Waiting for my Doctor". Soon after, I made an appointment and have been coming on a regular basis to see Jannine Krause ND ever since. Words cannot express the gratitude I hold for Jannine. She has supported me in making lasting healthy lifestyles changes which have allowed me to live a more comfortable, balanced and energy filled life. She is a true expert in her field and could teach classes to other medical professionals on how to provide top quality bedside manner. I have never in my life received such excellent medical care. I have often been thrown prescriptions for every ache and pain however, with Jannine have been able to achieve health through holistic measures. This is not to say she won't prescribe medication (i.e. antibiotics) if needed. I absolutely adore her and the staff at Serenity Spa and would recommend their services to anyone and everyone. read more

Just had a wonderful facial with Maddy. This place is very serene and everyone is so lovely. Highly recommend.

This place is awesome. Clean, friendly staff, two locations and the quality and price of the Massages cannot be beat. I highly recommend Brian and sara who are both fantastic. The massage is actually deep tissue which most massage therapist fail to do and they incorporate stretching as well as other techniques such as cupping. I also highly recommend the Sauna. Overall amazing little gem that adds to Tacoma ever increasing appeal. read more

Love it here! Unlike the "spas" you see groupons for, this one actually is a real spa that has a very calming feeling inside and is beautifully decorated. While you wait, you can have a neckwrap or a foot soak - very nice (although the neck wraps have a slightly odd scent). They also have tea or water for you to drink while you wait. I had Taylor for both times I've been, and she did an amazing job. I also once went for a couple's massage with my boyfriend. His massage therapist (can't remember her name) was also very good. You can also book the steam room/shower for free for a half hour - and that's a nice treat. I recommend doing it after the massage. I really like the music they play here - all relaxing but a good mix. read more

From the moment you walk in the door, you can start to relax. I recommend arriving early for your appointment so you can enjoy a warm neck wrap and a warm cup of tea before you get started. Bethany did an amazing deep tissue massage for me. I have always had super tight hamstrings and have never been able to touch my toes - after she was done with me I could almost put my hands flat on the floor! I felt like I was floating after it was all done. I will definitely be coming back here. read more

Just an fyi, hard sell you on buying products and say you can return them, but then you actually can't.

I visited Serenity for the first time last night. The waiting room is so cute and relaxing. They offer you hot tea, fruit infused water, a warm neck wrap, and a warm foot bath while you wait. I got there 15 minutes before my appointment which allowed time to fill out the paperwork and enjoy a neck wrap and the waiting room. There are candles everywhere and it is very comfortable. I got a 30 minutes massage with Nicki and it was fantastic. This was my first massage and I didn't really know exactly what to expect. The massage bed is heated and very cozy. Nicki was very professional and I asked her to focus on my upper back and neck. She did just that. I wish I had booked her for an hour because it was fantastic and relaxing. The only down side is that the massage room I was in was right next to the front desk so I could hear people coming in and out. There was relaxing music on during the massage, but I could still hear the background noise. Even the stapler haha! It didn't bother me too much, but I can imagine that other guest would be turned off by that. I love this place and will be back to treat myself to an hour massage soon! If it is your first time, check in on yelp and you get 15% off :) read more

Wow - this place is amazing! My husband and I were blessed enough to have a 4-hour spa package gifted to us and Serenity did not disappoint. When we arrived we were taken back to the beautiful decorated waiting area and given some fruit infused water to sip on while we waited for our appointments (we were a few minutes early). We were greeted by the ladies that would be performing the services and they were both very friendly, professional, and did a phenomenal job with everything that they did for us. We got massages, facials, body wraps, and were able to spend time in their steam-room. I highly recommend visiting this spa. read more

My first experience was a profound one, indeed. Everything about this place is absolutely fabulous. This was my first ever time getting a massage & my husband booked me for a deep tissue massage. There are little words to explain how much I enjoyed this & what an excellent establishment this is. I can't wait to come back! By the way! Ask for Whitney, she is wonderful! read more

I loved my experience here! They make it super easy to book online (even as a first time customer.) I was given a confirmation call the day before and given info about what time to show up for paperwork and some tips on parking for the Market St. location, which was super helpful as it can be hectic When I walked in, I was welcomed by the relaxing spa aroma and calm music; I was offered water, tea, and a neck wrap while I waited. My massage with Kayley was awesome and very much customized to my needs as well as a custom detox facial by Marina that has brought my congested skin back to life! I bought a few of their skin care products she recommend to help maintain it at home and it has helped so much already. I'll be back very soon!! read more

My "go-to" place to feel fabulous. I visit here to maintain my very uncountable bush eyebrows. Amy makes me look/feel great. So far, I tried the waxing service and am extremely satisfied with the service (disclosure.) Every time I go, I get consistent, satisfied, a+ service. I trust Amy with my unwanted facial hair. I even recommend this place to my friends. read more

I wouldn't recommend this spa for relaxation. If you get placed in the back room you'll hear the elevator in use. I paid $150 for a 90 minute session and I was completely unsatisfied. I spoke with the manager and she indicated they have been in business for over 11 years and unfortunately it is what it is. Take your money somewhere else. read more

I recently had the chance to receive Constitutional Facial Acupuncture treatments from Jamie Davis at Serenity Spa. I'm new to this form of acupuncture and was eager to try it due to its emphasis on whole body wellness. Jamie's technique was gentle and relaxing. She seems to have a real intuition about what to work with in the body and often incorporates craniosacral work into the mix, which I love! After the treatments I felt refreshed and bright. My skin looked better than it had in months and I felt completely relaxed and peaceful for the rest of the week. Good stuff. Beautiful setting....plus I hear she's getting to move her treatment rooms across the street where it will be even more quiet and geared more toward acupuncture, yoga and counseling. Yum! read more

I absolutely love this place and would definitely share my experience with family and friends. I come for acupuncture and massage once a week (I find that having my massage right after acupuncture is quite relaxing). I like the fact that they accept insurance (certain insurance), which is an added bonus if you ask me. When I'm having a bad day, I perk right up when I realize it's going to be a spa day. :-) read more

Serenity Spa - Day Spas Near Me - Tacoma, Washington

Lisa was amazing, she took extra time on my pain points especially my foot and I was able to walk out without pain and it has stayed that way even a week later read more

I booked a therapy massage at Serenity 6 weeks ago for this Thursday on a referral from my chiropractor after putting my back out again. They called me TODAY to tell me they were canceling my appointment on Thursday because they are too busy and they only check the schedule 2 days in advance. Don't waste your time. I'm back to square 1. read more