Robin, an exceptional esthetician, genuinely cares and is incredibly kind. My face always looks and feels amazing after her facials. While everyone at Serenity is wonderful, today's facial was truly exceptional. read more

Jo is great for massages and Sarah did a great facial! Everyone is so nice and a lot of small amenities which is always nice read more

Having recently moved to University Place, I was looking for a local place for a facial. After reading some of the Yelp reviews, I decided to give Serenity Spa a try. I am so happy that I did! The front office staff, especially Diamond are extremely welcoming and a pleasure to deal with. The spa itself is beautiful and serene. The waiting area has water and warm neck wraps to wear while you wait for your aesthetician. My aesthetician is Maddie and she is fantastic. Maddie is extremely knowledgeable about skin and the products that she uses. Maddie is also an amazing person as well. By the way they have monthly membership that includes two services of your choice a massage or a facial, or two of the same service. The price is right too. If you love your skin and want to pamper yourself, this is the place ! read more

Serenity Spa - Serene waiting area - Massage Near Me - University Place, Washington

Christina made me feel so at ease and definitely knows what she is doing. I felt amazing and refreshed.

I booked spa appointments for me and my daughter to celebrate her college graduation. We drove 40 minutes to get to the spa. When we were about to walk into the spa I received a text from J assistant manager. She reported that they had to cancel one of the two appointments I had scheduled for my daughter due to staffing emergency. The spa took the money from my visa card when I booked the appointments. I asked if I would be getting a refund on my visa card for the appointment that they canceled. I was told by J that it was company policy they don't do refunds. I explained that it was them that canceled the appointment not me. J told me I could rebook this appointment because they don't do refunds. The spa appointments that we did have were wonderful. It was the customer service that was disappointing. read more

I cannot say enough great things about Robin! She is hands down the best aesthetician I've ever seen! She is incredibly personable, warm, and truly cares about your experience, your treatments, and your results. I've now seen her three times for a Calm facial, and the difference in my skin has been nothing short of amazing. My face looks and feels better than it has in years, and it's all thanks to her expertise and thoughtful care. I'm so thankful I found her and have officially made it a monthly routine to book an appointment with her. She is the best facial and service provider I've ever had. If I could give her 1000 stars I would! Highly recommend! read more

Annie was great! My massage was great, today I feel great! Serenity spa has been shuffling people around plus new staff, so I was nervous but Annie was awesome (everything about her) serenity spa don't let her go anywhere. read more

So about a year ago, I had a membership with this company and when I canceled there was $120 credit on my account and apparently they decided to take it because I didn't use that credit within 90 days. That's a bunch of crap. I would never go to this place again. The fact that they should've just given me a refund instead of telling me that I get to eat $120 is ridiculous. I would never recommend this place ever again. They're a bunch of thieves. read more

I went to the one in GIG HARBOR however they don't allow yelp reviews and since they are the same business and you can make reservations to all location on their website I figured it would be fair to leave this here. I previously made a review on how I didn't like the massage I got. Very promptly their manager reached out to me to try to mend the situation which I deeply appreciated. I don't wanna say exactly what coz I don't want people to take advantage of their kindness. But I felt it only fair to come change my review in light of their amazing customer service. I felt heard and respected and what more can you ask truly? read more

Always have a great experience with services at Serenity Spa! Facials by Maddie are delightful - she is so knowledgeable, seeks to understand skin care goals and customizes treatments accordingly. Love love love! read more

Phenomenal therapeutic massage by Isabelle! She will fix all your knots and is so knowledgeable. She really listens and pays attention to where you hold tension in your body. I booked her by chance and immediately signed up for a monthly membership after my massage. She will work you and you'll walk out like jello. I swear I stand taller the next day. The membership is a great deal for what you get and the business is flexible with how you use your benefits. Unlike other places, the commitment is only 3 months, and you can add one person to your membership. Spa is gorgeous and the people at reception are so helpful! The relaxation room is thoughtfully appointed. read more

Rio was great but the young woman at the front desk was incredibly cold and unfriendly. The massage room was also quite chilly. My first two times here were perfect, but this third visit has me questioning whether to return. read more

If you want a fantastic facial from the best aesthetician in Washington, call Serenity Spa and ask for Natalie King. (You might have to book in advance a bit because she is in high demand... totally worth it.) Skin care is Natalie's passion, and what she has done for my skin is no joke. She is VERY knowledgeable! You will get a great service tailored to your specific skin needs right after she has analyzed every pore in your face. And then she will teach you how to continue the improvements at home. I get so many compliments on my skin (I'm 68). I feel like my skin looks ten years younger since I've been seeing Natalie. Serenity Spa is the total experience (they have a full menu of services). You will leave feeling happy, relaxed, and pampered. (Oh, and don't forget to try their tea... it's fantastic!) read more

I moved to Tacoma 6 weeks ago. My daughter gave me a gift card for Serenity. I booked a facial with "anyone." I'm so glad I got Christina! It was a very relaxing experience and her facial massage was the best I've had. I'm looking forward to the next one! read more

I see Natalie for monthly facials. She is amazing! Really easy to talk to, super knowledgeable about skincare and gives an amazing massage. Last time I got a hydrafacial and it was so fabulous. Sooo relaxing and my skin looked great after. All services are worth the money. Spa is very clean, tranquil and peaceful. Monthly membership is a great deal and gets you a discount on products and cute self care stuff. read more

Beautiful space and an amazing massage !! The staff were extremely nice and very welcoming.

Love this spa! Friendly staff, very knowledgeable. Cleanliness is my most picky thing, and this spa is great! They offer a tea specifically made for them by a local tea company that was delicious, I bought a bag for myself at home. Never had a bad service, but I especially love Robin and Natalie for facials. I've also heard Maddie is phenomenal, but I have yet to get on her schedule because she is so loved. Darren gave me an AMAZING massage. Deep, yet not too deep, and very intuitive with his touch. Will continue going back! read more

Love the ambiance here! It's high class without being pretentious. I work in trades and often come in jeans and a sweatshirt for my appointment after work and I never get weird looks like other spas I've been to. I love radiant facials with Robin after 45 minutes in the sauna, so lovely! read more

Pretty good. I had a facial and body scrub booked for my birthday. The facial was really good, highly recommend. The body scrub was not what I was expecting. I love going to different spas. In my experience a body scrub is similar to a massage while the person scrubs your skin. This body scrub wasn't any of that. It was... odd. read more

Natalie K. Is MAGICAL! She takes the time to really listen to my brow preferences as well as any and all skin care concerns and questions I have. On top of having my brows done frequently, I've had a number of different types of facials as well as other areas waxed. She is extremely knowledgeable and passionate about skin care and always makes me feel so comfortable. All in all, I always leave feeling amazing and pampered. I am also impressed by the calming and welcoming atmosphere of the spa itself. The front desk staff is always genuine, warm and on top of the appointments, and I love the relaxing waiting area. I always look forward to my next visit. read more

Went in today for mine and my husbands first couple massage! We both really enjoyed it! Emily and Kelly did a great job asking us what areas where more important to us. We will definitely be coming again! read more

Serenity Spa - Massage Near Me - University Place, Washington

I I have been going to Serenity Spa in UP since it opened earlier this year. I find the place to be clean and orderly and the people are professional and friendly. My massage therapist is Kelly Soran and she is always professional and extremely good at her job If you are looking for a place for massage therapy, check them out . read more

It only took one facial, and now I'm hooked. Sign me up forever, because Serenity is AMAZING. From the warm welcomes, to the heats neck pillows + tea in the lounge, the entire team is fantastic. And I don't wanna say this, because I want to keep her to myself, by Natalie is a magician when it comes to all things face. Highly, HUGHLY recommend read more

Two days ago I had a facial with Robin Ogden. She knew exactly what to do for my skin condition. She was very adept with microneedling my winkles-- they look so much better already! I was very impressed with knowledge of products to support and nourish my dry mature skin. I plan on being a frequent client. read more

Worst facial i experienced! I wanted hydration and left oily with tons of razor burn. Horrible experience. I have also tried their red light sauna and it never got warm! Don't waste your money here! read more

I have been getting facials from Maddy monthly for over a year. Besides lovin my 60 minutes of relaxation. My skin is clearer and brighter! I have been able to go make-up free this summer and feel comfortable, confident, and beautiful! Maddy has made skin care easy and educates me on what works best for my skin type. read more

I booked massages for my boyfriend and I to celebrate his birthday and we loved this place! The spa is really cute and smells fantastic when you walk in! They have a cute little gift shop with candles & aromatherapy. I had Alexis for my massage and she was great-firm pressure and attended all of my needs. Free parking garage and massage rates were reasonable. We will definitely be back! Thanks for a great experience! read more

Fabulous place that I enjoy coming to at least once a month and always leave feeling relaxed! People are friendly, courteous, and professional. Carmen is amazing, and have seen her twice, thus far. I had Dermaplaning done one month ago and she worked on tweaking my skin routine which I have been getting a lot of unsolicited feedback about how great my skin looks. Today I got an Oxygen Facial which was a first for me, and my skin feels really good! Natalie and Maddie are great as well, and helped me a lot with establishing and maintaining a skin routine that works! Kelly and Nichelle give great massages which makes you want to fall asleep and melt into the table. I have been to spas all over the world, so my standards are really high. This place is definitely a local favorite and I am so grateful to have found them (the Tacoma location is equally as awesome, but love the gals in UP! ) read more

My mom surprised me with a massage gift card for $150 to serenity spa since I've been tense lately and she bought the package called gemstone massage. The lady even wrote gemstone on the gift card. So I go in today and let her know it's the gemstone 60 min massage and she said yes then the masseuse brought me to the back and asked if I would like to add on anything and I told her no I'm okay my mom bought me the stone massage and she said I'm sorry we don't have the stones hot right now you have to call in advance to let us know. I said it's in the package she bought me and she just said we can't I'm sorry but maybe another time. My mom also added the tip in the gift card and at the end she said okay you have $40 left over, I said my mom put it in the gift card and she said okay have a good day. So your telling me you get a $40 tip after an hour massage of a package I didn't even receive. Unbelievable. Never going back. read more

They have exceptional service and a very inviting space. It is worth the drive.

I am so saddened to have to write this because I really did love this spa. Unfortunately due to some issues, I do not think I will come back. I scheduled a $200 facial with reign and it was absolutely amazing. She is truly a gem in this business. I rescheduled another appointment with reign for a few months later. On the day of my appointment my aesthetician provider was changed to Kayla, as reign was on leave for school (meaning when I scheduled they knew this) I was not notified of the provider change until the same day of the appt, and I did not want to go to a new person & tried to cancel to be met with a 50% deposit fee for cancellation same day. Well, I totally understand the policy, but I was not notified of the change of provider until the same day. Which is extremely unfair and they could have made an exception to the deposit based on their negligence to notify me of a provider change. I should've just bit the cost of cancel because the facial I received from Kayla was pretty bad. She talked the entire time, there was not a moment of silence for me to relax. For $240 and a $30 tip, I expected to at least be relaxed when I left. Kayla informed me that my skin was too dry to do extractions which was my main reason for being there. She did nothing to resolve that, and I received a bare minimal effort facial. I'm very disappointed with this service & business. read more

I can't say enough great things about this spa and the facial I had from Robin. It truly was the best facial I'd ever had. She was thorough and my skin felt amazing after not to mention the neck and head massage! I'll definitely be going back. read more

Today was my first visit. I had a facial by Robyn who is extremely heavy handed. I couldn't relax because her moves were so fast and hard. The arm and neck massage felt like I was being beat up. Won't be back read more

This establishment needs to understand the wording on its website. I purchased a gift card through the website following the language on the site. I requested that a gift card be sent at midnight on May 17. I wanted my girlfriend to receive the gift card before May 18, which was her birthday. I was not given a receipt after the purchase process on the website. I checked my credit card statement. I was charged $330 for the gift card. I called to talk to the manager Nina Sky . who promised to take care of the issue; three days passed, no call, email, nothing. I called again and was told my purchase was found. I ask for a copy of the receipt. She promised I would receive it through email. I got a text stating that an appointment was made for May 17, 11:30. Nowhere on the website is an area to make an appointment for a gift card. The one option is an email to send the gift card to the recipient, not make an appointment. I texted back, saying this appointment was not acceptable, and I then received a text saying my gift card was canceled. It took several times for an actual person to answer my call. It kept going to voicemail. I then again talked with Nina Sky, the manager, to request a new appointment and was told. I would receive a call back which I have yet to receive. I called several times. Till I believe I was blocked. This resulted in me filing a complaint with my credit card. I don't feel this was handled professionally, especially after speaking with the manager. Considering the amount of money I spent. read more