Yesterday was my 2nd time going to this nail shop. First time I was a walking dat an hour to only have half my services performed. One tech started then left to work in another customer. Another hour later I was still waiting so I paid for the partial service. This past Saturday I had a 9am appointment for a regular manicure and pedicure . I sat for 45 minutes before being placed in the pedicure chair. I sat 30 minutes before the tech started my pedicure. Once my pedicure was done I sat 30 more minutes for another tech to do my manicure. The owner Kim gave her a cuticle remover to use and stated how good it was. After she applied it to 1 finder I asked why she do the same for other she stated that was the only that needed it. I asked her if that was the only finger she was going to cut the cuticle on. She pretended not to understand. During my pedicure she stopped several times to talk with another tech and kept getting up to go tend to other customers. Once we got to the polish stage I noticed the color was not the same as what was in my fingers and being able to see the significant difference in color she argues it was the same. I got up and found the color myself and all she could say was "oh sorry". My gel polish is too thick on both my fingers and toes. The gel polish on 2 of my fingers is already cracked and peeling less than 24 hours later. The young teenage girl that works on Saturday's is managing the phones, customers as they come in replacing towels at stations etc. She even performed services on customers and I'm more than confident that she is NOT licensed. The customer inquired about the same and she said "I sometimes do this to help". Many of the staff don't seem to be licensed based on my Lin history of getting my nails done. This place is a cosmetology licensing board nightmare. I can only image all the fines and fees this place would receive if they were inspected. I tried to give them a 2nd chance but 3 hrs 15 minutes for a basic mani and pedi is unacceptable. I DO NOT recommend this place unless you don't care about your services being performed my licensed professionals and you have unlimited amount of time to waste waiting. read more

The owner is rude .It took us 5 hours to get a manicure and pedicure. I paid our bill while they were finishing up my granddaughters name and then they came back charge me more money. While we were there another lady husband paid for a manicure and pedicure the lady got her pedicure didn't want to wait anymore . She asked for her money back on the manicure that she didn't get. The owner told her no she wasn't getting her money back she could come back or get a gift card. Then a friend of mine walk in ask for just regular pedicure and refill on her finger nails the owner mock her because she didn't want to spend alot of money . I would never recommend this place to anyone. Can't approve nothing!!! Can't approve it.!!! read more

Lux Nails Spa - My granddaughter nails - Nail Salons Near Me - Hammond, Louisiana

Had a great experience for my first visit. Everything is so sanitary and clean looking. Staff were exceptional.

Issue 1: I used the website to book an appointment on Sunday... only to arrive and see the lit-up open sign, with locked doors, with a sign obscured by a decorative wreath reading that they're closed Sundays. If you are closed on Sundays, black out those days on your online scheduling platform. The onus shouldn't be on the customer to cross-reference your business hours when making an appointment only to show up and see that this place isn't managed effectively. Issue 2: Once I came in to get 2 nails fixed on my dip powder mani I'd had done a week ago (so lots of time to go before needing a new mani.) I sat in a chair and a woman set out a bowl of remover, took my hands and dunked the fingertips into the remover. I said, I was only getting 2 fixed. She smiled and said, Oh it's too late now! She proceeded to remove all of the polish and then put TAP gel on the nails saying, It's better! It's healthier! I guess coming here after working all day completely knocked down my defenses because at that point I had a sunk cost fallacy and didn't want to walk out at 7:00 pm with janky looking nails and no way to fix them myself, so I just sat there and let it happen. They took advantage and it felt rotten. Never coming here again. read more

I highly recommend this spa. It's very clean, comfortable. The atmosphere is relaxing and the techs are very professional. You will not be disappointed. Kim, I appreciate your professionalism & style. Thank you for your patience & I absolutely loooove my nails! read more

Ms. Nancy was amazing! The herbal pedicure was wonderful. My nails are the absolute best I've ever had. 10/10 I will definitely be going back!! read more

The luxury head spa is marvelous! My daughter and I thoroughly enjoyed it, very relaxing.

I left a 2-star google review for this place after my mother and I got mediocre pedicures for $150. If you are reading this, please go and read my review!! I'm leaving a worse review here because I now have an infection in one of my toes from the absolute misuse of pedicure tools. In cosmetology school, you are taught that cuticle nippers shouldn't be used due to risk of infection. And you surely shouldn't be attempting to dig out "ingrown toenails" that aren't even there. This is what gave me a very painful infection within two days of my pedicure. DO NOT GO HERE!!!! read more

Cannot recommend Lux enough! Amazing service, clean location, and friendly staff. If you are wanting to pamper yourself, definitely consider the head spa treatment with Kayla. Thank you Lux for a wonderful experience! read more

I usually go here for my acrylics and never pay over $60.. well today I went and decided to get a pedicure & basic manicure (no acrylic) just gel. i paid $115 for just getting my nails painted so I feel kind of robbed for just trying to "treat myself" :/ needless to say, I won't be getting a mani/pedi here again.. maybe I should've just got acrylic for that price.. read more

Head Spa was amazing! Kayla did an excellent job. It included a hair wash, head massage, partial body massage and Facial!! 100% recommend!

very sanitary, nice service, good atmosphere. ask for kim she is a very lovely person.