i had a bad experience with one of the ladies here, she made my nails all crooked and was mean to me. however, the owner reached out to fix my nails personally and apologized for the rude lady. they look much better now thank you :) read more

I got my wife's nails done for are wedding, two of them fell off before the ceremony. i do not recommend this place at all.

Went in for a Lux pedicure knowing it would be around $70 so with that price you expect good work. I have clumped paint on the big toe and specks of dirt in the paint in the other . I complained to the front desk and all she asked me was if I wanted to leave a tip. Needless to say I will not be returning. read more

Third time going to Lux and just as happy as last time. Nail techs take their time, make sure nail length and shape are what I want and always confirm before moving onto the next step. read more

Lux Nails & Spa - Nails - Nail Salons Near Me - Jackson, Michigan

Extremely ruff. Not what I asked for. No one asked to fix it. I wouldn't recommend this place to my worst enemy. And very unsocial. read more

Lux Nails & Spa - What I got. - Nail Salons Near Me - Jackson, Michigan

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I have always received professional service here. Very clean and the climate is fun and positive. Highly recommend over other salons in Jackson! read more

They dont even do gel paint or colored acrylic here. I was in town for a wedding, didn't get my nails filled before leaving as I didn't have time so I went to luxe. Me and daughter had pedis, turned out ok. Nothing fancy. Then my niece and I got our nails done, she asked for healthy nails. They said they do them then performed a totally different service, she didnt say anything until we left or i would of confronted them. I just needed a fill. They did the thinnest layer of acrylic, filed it almost off then over painted with the shellac they made in the other room. The polish started curling that very night and was half off half my nails before the wedding the next day! I spent over $220 for the 3 of us and tipped!!!! Worst mani fill ever!!! Sorry I don't have a picture. They were so awful I never want to remember it. So disappointed! read more

Nails turned out great. I had Thé do shellac on my natural nails and he was very gentle. He cleaned everything right in front of me and gave me a great hand massage. He had a few recommendations and they made my nails look even better than my original idea. It's very upscale chic vibes but the prices are still reasonable. Would absolutely recommend! read more

Lux Nails & Spa - Shellac on natural nails - Nail Salons Near Me - Jackson, Michigan

so rude when you walk in you are not greeted and it feels like they rush you on the small paperwork they have you fill out. so the people who don't know what they want or the difference between all the choices you could mess up. won't go again read more

I have been very happy with their services. Pedi's and nail fill's have lasted a long time without issues.

Nice greeting when you walk in the door. Lovely decorated space with ample room. I had a pedicure my mother a manicure dip style nails. Both gentleman did a great job. We were given a punch card for a frequent visitor program 7 visits receive $25 off on your 8th visit. In celebration there was a 20% discount for our services today. We will most definitely be returning. I will be telling all my friends to go give it a try. It is well worth it! read more

Lux Nails & Spa - Nail Salons Near Me - Jackson, Michigan

Very poor service if I could give 0 stars I would. What is the purpose of taking appointments when they are not honored. Made an appointment for my daughters birthday sat for over 45 minutes then when questioned they sat us in a chair only to soak feet in water another 30 minutes until the water turned cold. Now over an hour past our appointment time so we chose to leave than they run over and try to ask us not to leave. Ruined a special day with my daughter. This is the 2nd time I have left this place. Never again...poor customer service and on top of it they are always rude. Learn to manage appointments or only have walk ins. read more

They are so busy. Even when you make an appointment you have to wait. They are easy to find, it's nice inside, and clean.

Bare minimum for pedicures. The lady literally got her pumice stone out and scrubbed the bottom of my foot two times...& I paid for a higher tier pedicure. Save your money and go to another salon. NOT WORTH IT! read more

I DON'T recommend this place. The lady that did my nails, repeatedly smacked my hands & talked with her coworkers instead of paying attention to what she was suppose to be doing, She roughly filed my nails to the point some of my fingers bled & twisted my fingers to the point it hurt. Spent $40 and my nails are uneven, crooked and are not painted all the way. read more

My pedicure was perfect!! The person who did my nails was awful. Cut my cuticles open multiple times, kept smacking my hand, and rushed through the entire thing. The manager yelled at me in the middle of a full salon telling me that it's just how things are right now because I didn't make an appointment. Continued to ramble while he attempted to "fix" them, so I got up and left. If you want to go somewhere and be harassed then this is your place. Otherwise, I'd stay away. read more

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Amazing Service and staff staff makes sure to accommodate customers ask questions to make sure how long you want your nails what design you want and tons of color options! My nails came out great! read more

Lux Nails & Spa - My fire nails! - Nail Salons Near Me - Jackson, Michigan

I came in with an idea of what i wanted but I didn't know how to choose the colors, Ciara was a great help and my nails turned out exactly how i wanted. She was super precise and caring! Will definitely go back to this salon when I'm back in the area! read more

Lux Nails & Spa - Rainbow Nails! - Nail Salons Near Me - Jackson, Michigan

This is a nice spot. Very reasonable. My sister and I took our Essie no light gell polish here all summer for a $ 15 manicure. The pedicure was nice as well and a bargain at $23. This is a busy spot. Call for an appt. read more

Lux Nails & Spa - 3 days later. - Nail Salons Near Me - Jackson, Michigan

well i do have to say I absolutely love lux nails, however #5 I cant recommend.. she was by far the roughest rudest nail tech I have ever had. She squeezed and twisted my fingers to the point they hurt the next day, I had nail dip on which needed removed and replaced on my real nails, which she filed so low down my nails are now brittle and broken. their response was to cut them down and start over.. she filed so much she was filing my skin near my cuticles which are bleeding. when i made a comment about how she was being it made it worse where she began to smack and hit my hands... my nails arent even completely covered with dip and when i let that be known she filed my nails even more... to pay $45 for a nail service im wanting them to be done correctly not be beat and tortured.. I look forward to my nail spa day and this woman ruined my day...PLEASE AVOID TABLE 5 read more

I will not ever go back to Lux. I have tried so many times to get my nails done there bc everyone has told me that's the best place in Jackson. Every set I've gotten from there has broken within the first few days. I always make appointments and am never seated at that time and it often seems like it doesn't matter if you make an appointment or not they'll sit walk-ins before appointments. Also last time I was sat down I picked a color and then changed my mind, my tech Kyo literally yelled at me across the salon to get a different bottle. I am so annoyed they break so fast such a waste of money! read more

Lux Nails & Spa - Nail Salons Near Me - Jackson, Michigan

I came on a Monday around noon, had no wait and they did an excellent job on my pedicure. I will definitely come back.

Poor quality. Poor service. 6 days ago, the female owner applied acrylic nails and that green-ish polish. My nails grow fast, so I came back for a fill. I called at 1030AM and they said the earliest available appt was for 2pm and that appts would be required today due to a shortage of staff. I showed up at 1:50pm to sign in and it wasn't until 2:15 that they had me seated and not until 2:30 that a man began working on my nails. He hurt me and he didn't use Cuticle oil or anything of the sort. He also was too lazy to fully remove the green polish (see photos where it is visible underneath). He put the new layer of acrylic on top of the green and then told me to wash my hands. I used the nail scrub, so I know how absurd his next statement was. He painted one layer of yellow and said, very loudly "you need to wash under your fingernails. We can see all the dirt and stuff up in there with a color like this". It wasn't dirt. It was the green. When he realized this, he didn't apologize. He simply demanded the receptionist grab another yellow so he could layer the nails. Bottom line, very poor customer service. It took over an hour (1:50pm-3:05pm) to complete a FILL of acrylic nails with standard paint. THEN he disrespected me publicly as a result of his unprofessional mistake and didn't even apologize. I was kind. The receptionist at the register asked about my visit and I said "he didn't remove the green, but it's fine. My nails grow fast anyways". The owner came over and said I had to pay extra for the proper removal of the green... She then discounted the service from $20 to $15 (which I what I normally pay elsewhere for a fill) and I still have a $3 tip. I am a generous tipper with small businesses but today was just ridiculously disappointing on so many levels. Even if my nails weren't yellow, this is a horrible quality paint job as well. I'm going to have to pay to have them repainted elsewhere. read more

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Oh my god!!! Impressed is an understatement! I was lucky enough to have Kim as my nail tech and she absolutely killed it! Could not be happier with the way they turned out. Now I will easily have the best set at my sisters wedding on Saturday! The only sad thing is I wish I would have gone longer but unfortunately that was on me. 10/10 would recommend. read more

Horrific customer service! I waited patiently for 90 minutes for service, as it was busy. A customer that arrived 30min after me... was attended to with pedicure.... before me... she did not have an appointment. The the lady that arrived 1 hour after me was seated and they worked on her before me as well..... meanwhile my daughter and I sat with an empty foot bath and no service. Not happy... I won't be visiting here again! read more

I have been coming there since they opened and have spent a good deal of money there. I was displeased with the service I got as the man was rude.and did not do anything that other people had. He was very sloppy and never spoke a word when I questioned him. He only hurried thru the job.. I returned to talk to someone about it who basically said I was wrong and did not know what I was talking about..she only tried to get me to spend more money on something different as im sure they would not stand by either.... I was only getting a polish so I guess I was not spending enough money to have them even do a decent job.. I will not go back and I will continue to post negativity about the establishment as they do not care about customer service.. Word of mouth means a lot.... They need to learn customer service before they come here and learn anything.. You can laugh about it as you loose customers...... won't be so funny then... Sincerely a dissatisfied ex customer... read more

Unbelievably bad service! From the young, rude girl at the counter to the nail tech that made two of my fingers bleed and a big toe - this was a horrible experience! We had our feet in ice cold water and then after they doused my fingernails in acetone and put my hands back in lap where I was sure would bleach my pant, they said they didn't have time to finish our nails! Never go there! read more

The entire time It felt rushed, and like the nail tech didn't know what he was doing. I got dip, he did 5 layers of the color, didn't do a top coat, and didn't put a clear coat on. The shape and everything looks awful. The last couple times have been bad, don't think I'll be coming back. read more

When I've gotten dip nails they have always looked great. I recently opted for a basic manicure to give my nails a break and they were chipped the next morning without doing anything even remotely crazy. The dark haired younger girl who works the front desk is rude and not welcoming at all. read more

Do not go here if you want ur time and money respected. After the owner was late for my appointment and had me sitting there for an extra 40 minutes. Then when I politely called him out on the disrespect of wasting my time. He decided that we had gonna get loud and extra. He started my nails and refused to finish or let anyone else finish. Do not do here went to Z nails nails look way better it was cheaper and I was in and out in 30 minutes. Do let ur money be wasted here read more

My daughter and I went to get manicures and pedicures. I asked before we started how long it would take. The girl said, Oh it shouldn't be too long ." We waited about 15 minutes and were taken to the pedicure chairs. We received our pedicures and thought we were ready for our nails to get done . I was only getting a basic manicure, while my daughter was getting a full set put on. After she was done they told her they had no time to do her nails because they were all tired and ready to go home to Lansing. I basically asked for a discount due to the inconvenience and never being told the service could not be completed. They refused to give a discount and never acknowledged they were wrong. This is terrible service and we will NEVER return. I suggest you find somewhere else to go too. read more

Average pedi and mediocre mani. Arrived at my appointment on time and given a pedicure chair, but no one started on my pedicure for 45 minutes. So be ready to wait. Pedicure looks good, shellac manicure is already chipping. read more

Lux is clean and professional. My shellac manicure look great and was very affordable. The owner was accessible and the whole staff was very friendly. While I was there, another customer came in with an issue from last week and the owner quickly addressed her concern, while determining with his staff how to prevent it from happening again. I will definitely back again! read more

I was given a nail tech who was working on 2 other customers. She sanded a little of my polish off and then was gone for 30 minutes giving a pedicure. I asked for my own nail tech as people who came after me were getting their nails done while I just sat there. No one seemed to care so after 45 minutes I got up and left with my nails partly sanded. Sunday morning wasted. Never again. read more

I called for an appointment and asked about the prices for a regular set of gel nails and a light polish. I was told it would be $38. I thought okay, If they do a good job, $38 with a $10-$15 tip was okay. During the time I was being worked on, I decided to go with the French Nails. The cost was out of line....$55!!!! I did give the gal a $15 dollar tip, but who in the hell has $70 for nails every 3 weeks??? Not only that but an extra $17 for FRENCH NAILS? Sure, the place was nice. I got the feeling that the gal that was doing my nails didn't like me at ALL....I've had my nails done for years and due to being ill, I stopped getting my nails done for a little over a year. I was going to Beauty Factor, but was basically told "No, we can't see you because it's been so long since you've been here." Really? Their HIGH-PRICED nail salon is that much in demand they can't take a person has been housebound for a little over a year? Well, both Lux & Beauty Factor needs to realize that treating customers like I was treated will eventually bite you in the butt. I realize that rentals are high nowadays, but to charge a customer (that had I been treated right in EITHER salon) I would have been a very loyal customer. Personally with attitudes like both of these salons have, it wouldn't hurt my feelings if they both lost their A$$. I might not be ignored at the other cheaper salons in the area most likely...but I never will go back to either place, you can be sure of that. read more

I have tried several places in town and even in Ann Arbor and Lux is my favorite. My nails have never looked so good and my dip lasts for weeks. I really like Ann, she does a fantastic job. Not to mention the space is beautiful and clean. I will be going back! read more

Pauline did my nail fill. And she did a Great Job! Really pleased!!! Made an appointment so my wait was short!

I visited Lux just before I left for vacation. My pedicure polish never dried, even after I got a dip on my nails. It was a mess! The dip on my nails was lifting at the sides and bottom that night. If I would have had time I definitely would have visited the manager and requested a refund. When I left I didn't realize what a truly awful job I had paid for. So disappointing read more

Both of my big toe nails chipped within hours of getting them done. It is kind of pricey but not overly expensive. The costumer is great, VERY friendly. read more

Asked for acrylic nails in the coffin shaped, even went in a second time to get them fixed. Both times I went in, a majority of my nails had air bubbles in the shellac. The shapes are way off, the color fades extremely fast and my acrylics have dents in them from the tools they use. I was fine with them because I have never gotten acrylics before but after talking to family, friends, and even strangers I'm told that they look terrible and that I should not have paid for them. Will not be coming back. read more