Amazing service. Kitty had done my nails and she did a beautiful job!!! she was really talkative…read morewhich i loved and it wasn't so awkward like usual. Definitely will be coming here more!!!! she's sweet and Lee had done my friends nails, she's did an amazing job too! 5 stars

Awesome experience at Royal Nails and Spa! I am a man who…read morewalks on my feet and uses my hands all day, so my girlfriend insisted I get my hands and feet taken care of haha. The staff here are super friendly and made me feel welcomed right away. I got the royal manicure/pedicure and my nails came out so shiny and perfect!You can tell they really take their time and care about the details. Seriously. The massage and scrub was absolutely with every dollar! The salon is clean, relaxing, and doesn't feel rushed at all. Great customer service and beautiful results. I would recommend this place to anyone, and I will definitely be coming back!

you guys are the best I am never going to another salon again forever going here now thank you for…read moreyour amazing costumer service and the really beautiful nails not only that but being really nice and friendly! not only that but we got the nails done at a rlly good price as well! thank you so much!

Very clean and received a great pedicure. The quality was better than usual at other salons. The…read moreenvironment was calm and pleasant.

Van and Jessie were very nice and both did a great job! Van listened when I explained that I needed…read moremy nails to be short. Jessie did my pedicure and was very thorough and made us was completely dry.

NOT A 1 STAR!!!! Absolutely the worst experience of my life!!! Received a $70 gift card for hour…read morelong pedicure. When I walked into salon I immediately wanted to walk right back out the door. The place was disgustingly filthy and old however I stayed for the treatment which was over in 30 minutes! Had to ask the tech to trim and file my nails otherwise she was just putting my sandles back on to paint them. Once painted she used a small hand tri - fold fan to dry them, like seriously?? The nail polishing looked like a 5 year old did it!!!! I immediately left and went to another place in town to have them fixed, they actually took as long to fix them as it did for the whole entire pedicure!! I can't even give them 1/2 of star rating, if anything I'd give it a -10 rating!!! Never ever go to this place!!!

It wasn't a horrible experience. And I am very grateful that she was able to fit me in on the day…read morebecause I scheduled the appointment wrong. However, the listing online that I ordered was a base price of 50 or $52 and it was a shampoo and condition and cut. When you go to the hair salon, you set aside time to be a little pampered with getting your hair washed maybe a little good smelling product. I received a quick effective haircut in about 10 to 12 minutes. She offered to curl my hair, which I said wasn't necessary, but she said she had a way to do it quick. So I said OK. The curl was very quick and not the best. I asked for a little layers in the back. And there wasn't very many noticeable ones and I asked for a refresh on my curtain bangs, which she did do. But there's a section that has a hard chop that I'll have to get fixed. For a service that is a base price of $50 I would have expected a little more pampering. Leaving the salon smelling good with some fresh product. But if you're looking for a quick baseline service it was just that. Not horri blue, just wished there was more for the price

If I could give this place zero Stars I would! Be cautious! Personal Images salon has changed hands…read morerecently (Nirvana). I made an appointment online with a stylist for a very simple highlight around the face (7- ish foils) and all over color in the back to match my roots. The stylist looked very young when I arrived but I was trusting her as we all know that looks can be deceiving so I thought she might be older than she looked? Things were starting to get pretty sketchy right from the get-go. Instead of typical foils with the "weaving" process, she just slapped bleach on all my hair within each foil around the face. I was getting more and more nervous so I started asking her about her background. Turned out she was 18 years old and had only worked at the salon for 3 months! Long story short, she destroyed my hair! The hair in front is completely and solidly bleached with a definitive line going from ear to ear over my head. The back of my hair is almost black and, in no way, matches the grown-out roots. Looks like fake, black hair on a doll. I will say that she "attempted" to correct it but made it worse. In fact, it is so bad that even my family & friends looked at me and said, "ummm, hey... what's with the hair?!?!" Complete embarrassment! Personal Images "was" such a upscale salon that had very talented stylists. Changing the name of the salon and hiring 18-year-old's who have extremely limited experience is maddening! The worst part was when I walked out, visibly not happy, and this inexperienced gal charged me $135!! Then I thought back... while I was sitting in her chair for 3 hours she was bragging about buying a brand new car! She also told me that she has zero passion in being in the cosmetology industry, she's just doing it for the money for now. I asked her about her hair cutting skills and she said she "only knew how to cut three different styles". So glad I was not scheduled for a haircut with this girl! I know the salon works on a tier system based on skill. A person with that skill level (close to none) should NOT be charging clients $135! And also these new stylists should be having a consulting mentor working with them all the time or job shadowing to gain skill and experience. I wish I would have walked out and not paid a dime! This isn't my first issue with Nirvana. Earlier in the spring I was talked into going to a gal who "specialized" in curly hair. I waited 6 weeks to get into her. Two days before my appointment a reminder text came through showing a completely different name as my stylist! I called the salon and asked them why I got changed to a different person? They said that the previous stylist decided to retire so they "worked all the clients into other available stylists schedules". Well geez, thanks for letting me know two days before my appointment that some random person was going to work on my hair! Needless to say I canceled that appointment immediately! I should have known back then to steer clear! But I gave them another chance and that was also an epic fail! I hope these new owners can turn some of this stuff around. It just is not good business! Clients that walk out severely unhappy does not make the salon look favorable! Word of mouth is huge in a small town. Good luck!

Worst hair cut I've ever had in my 52 yrs. I specifically told my stylist that my hair was thick,…read moreheavy, and needed shape. I also told her I hated a lot of product in my hair. What she did with that information was load my hair with about a half a can of mouse and scrunch it. Thats it! I had to beg her to trim the ends before I left. No shaping, texturizing, nothing else was done. I will never return. Biggest waste of $50 ever spent.

I loved the variety of beautiful colors and styles they offer! I wish I could come here every…read moreday!!! I was able to walk right in and had excellent service.

I'm new to Jackson and saw this business had decent reviews so I decided to try it out. I get…read moreacrylics with shellac polish usually. The lady glued all of the nails to my hands THEN had another person tell me it was going to be $63 dollars. I go to an amazing place in Lansing normally and they achieve perfection each time and charge less...so I tried to hide my shock but I couldn't exactly decide not to get them after they were already glued down. I watched as the lady wasted a ton of product, left one hand a completely different shape than the other, and my thumb nails longer than the others. I had to ask her to adjust some of the shapes. I left to realize that the polish was uneven. Got home just to grab my file. I won't be going here again. Maybe she was just having an off day but that's a lot of money to dish out to just have to correct it.

Lynn did a great job consulting with me on my hair when I didn't know what I wanted and it turned…read moreout great! She was attentive and personable. Well worth the money. The only thing I would like to see is bottled water offered while you wait. (Yes I may sound pampered but this is not a cheap salon.) Even those little bottles from Sams Club would be the perfect touch. I'll definitely be back!

Olivia was just great. She got me in at the last minute due to an event that came up last minute…read more She did an excellent job and did everything i ask for. She is so sweet and personable. She made me feel right at home and thrilled when she was done. I will be back. Thank you so very much Olivia. Thank you, Kim

Quality service. Pleasant vibes. I got a mani pedi with Shelia. Started with a pedi in a private 2…read moreseater room. Peaceful and relaxing. Then went upstairs for the mani. Again private, cozy, and quiet. She even added a design to my nails for the holidays!