This hotel makes you feel like you are in a Third World country. It is supposed to be a luxury hotel but the entire concierge needs to go through training or be replaced. There was only one attendant at the concierge and I was the second online to check in. After several minutes, a second person came, and completely ignored me and decided to help someone else that wasn't even on line. When I told him I have been waiting, he held up his hand in a halt sign. When he finally decided to "help" me, he got frustrated with his computer and ignored me. He told his partner to check me in.
When I got to my room finally at 10 PM I couldn't get the lights to turn on. No one at the front desk informed me that you had to insert the room key card to turn the lights on. When I finally got a look at the room, which made no sense to me, I had three single beds. Mind you I was a single traveler.
I wanted to put some perishables in the fridge and it was locked. When I called the front desk they said I had to leave my credit card information. After giving them my credit card information, I had to call Again four times before someone finally made it up to the room to unlock the fridge. By this time it was midnight way pass the time I wanted to go to bed.
If you are a tourist, this hotel is not in near city center. It is a five minute walk to the metro station and another 20 minutes or more to downtown. The exterior of the hotel looks rather drab.Also the neighborhood doesn't have much going on. If you are visiting Lisbon for a short period time I highly recommend getting a different hotel closer to downtown. read more