Sheraton Lisboa Hotel & Spa Photos
Recommended Reviews - Sheraton Lisboa Hotel & Spa
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I've stayed at many of the Bonvoy options in Lisbon and all have their pros and cons. This hotel really treats those with status well, and while the suite pool is limited, you still have an excellent stay! The location is very central to everything you might need. It's not sooooo touristy that you can't get to businesses and work areas, but it still has tourist access and many close by restaurants and areas you might want to go to! We were put in a Sheraton Club room, which is complimentary for those with status, and that comes with free breakfast buffet, wine, beer, soft drinks, water, coffee, etc. from morning til 11pm and just stellar service. We were served glass after glass of wine and sparkling water alongside snacks while listening to Portugese music! Truly what a treat! The actual rooms aren't anything special, they could use a renovation in fact, but the tub is nice, and the shower is decent, and the beds work. We also were given a welcome gift of sardines, a departure gift of Pasteis, and so much more that the service well makes up for the rooms. We'll likely be back!
This is in located in the business district and not really within walking distance of anything that is touristy, but in google it is walkable. Lots of uphill and downhill so make sure you have good shoes and can handle the grade differences if you do plan on walk. Employee at lobby/checkin are okay. Sort of helpful. 2 stars for the employees here, let me explain. The elevators are slow and having problems. One morning an employee said this is blocked. He was just holding the elevator and the line was getting long waiting for an elevator to arrive, the elevator are also tiny so the amount of people waiting would not fit into an elevator. He just kept saying blocked. I inquired, he said blocked VIPs. If you are holding an elevator for other employees, be honest and tell us the truth! They were all Sheraton employees that jumped into the elevator, not cool when paying customers 10 deep are waiting for an elevator. Concierge lounge is in the lobby and employees there are fantastic! We came in right after our flight and we wanted some water, the concierge lounge is not open to help yourself, you need to engage an employee, Ismael immediately came up to us and asked our room and how he could make our stay better, we asked for water and he gave us sparkling for my husband and still for me. He explained how the evening snacks worked and invited us to join later. So we did... You get tapa snacks in the evening, lots of misses but a few hits plus each night there was live music and free beer. Water as well! Again employees here are fantastic. 5 stars for these employees because they are hopping and friendly. The next day, I wanted a plastic bottle of water, Ismael again greeted us and while they don't have plastic he rushed to get us canned water for our trip. Ismael is so sweet! Even for breakfast, he waved hi to us. Mario served us in the evening and was spectacular. Room: 2106. Insert your key into the slot when entering to get the AC to come on since it is quite stuffy when you enter. If you run hot, ask for a second key and insert that while you are away so that the room is cool on your return. Room has nice Nespresso machine, safe, fridge. The closet has a curtain and behind the curtain is a built in bench. Since there were no luggage racks, we used the bench to hold our suitcase. The room has a gigantic super wide and super long tub. It would take forever to fill because the water pressure is not that great and then I realized the tub stopper was not working! So I did not get to use the tub. The toilet also leaks. So all night long drip drip drip, so I put toilet paper into the tub so that the water was not hitting the porcelain, it really helped. Sleep quality: the hotel had some renovation... we could hear jack hammering during the day, but it stopped at night, so no napping during the day. The walls are thin so you hear adjoining rooms so sometimes I woke up from Neighbor and with the toilet dripping first night, it wasn't the best quality of sleep. The bed is uncomfortable and the pillows are not that good. One pillow is too flat, two pillows are too much. I woke up with neck pains and back aches. Breakfast is included because we are Marriott Platinum status. The hostess has a good sense of humor. We asked for coffee and they bring you a little pot, it literally only has enough coffee for 1 person, ask for two pots. The coffee is fantastic. Buffet breakfast with omelet station. Decent breakfast. Note: there is a mini grocery store down the street called Auchan that you can get snacks and other things
They did everything right. Our flight was 5 hours late, we came dragging in at midnight. They were expecting us, greeted us by name. Status(Bonvoy) recognition, nice welcome gift. We were on a club level and had a pristine, comfy bed, a couple chairs, lovely tub and shower. The morning we were greeted with a stunning view. Breakfast had everything, attentive staff. Our waiter gave us directions for a put meal mosey. The location was great and the walk to the bay and old town was lovely. We will definitely stay again.
An incredible hotel, worth every single penny and every single star. The Sheraton, while normally not a 5 star hotel in category, is categorized as a 5 star hotel in Lisbon. I am so glad we selected this hotel for our visit to Portugal. To start, the location is quite convenient, located just around the corner of the Picoas metro station and a 7 minute walk from the Parque metro station. In the morning, if you're heading down to the center of Lisbon, you'll most likely use Parque to avoid multiple transfers. Returning will allow you to usually hit the Picoas station and it takes 2 minutes to walk back to the hotel. Talk about convenience! The staff are all very friendly and speak English. We had the opportunity to enjoy several happy hour meals which you'll see in the pictures. Each meal is served on a beautiful plate and includes small bites of delicious food. Breakfast is buffet style and includes a large selection of cold cuts, hot items like scrambled eggs, roasted tomatoes and mushrooms, sausages and bacon, and a large array of pastries including the pastel de nata. There is also an egg station where you can order made to order omelette and eggs any style as well as a delicious yogurt station. The best thing of each meal was their orange juice as it's fresh squeezed and served with an orange slice and ice. I had too many glasses of this amazing orange juice when I was here and still dream of it. At night, there is also live music with singers usually belting classic American tunes. The rooms are amazing and granted, we had a great view of the city of Lisbon, which may be a feature of living on the higher floors. Our showers came with nice blinds that can be operated with the push of a button. Beds were incredibly comfy and I fell asleep almost instantly every night, a difficult task for me at home. Finally they do have a spa and small gym. The sauna and large jacuzzi are free of charge but spa services have a fee. The gym has ample equipment for a light strength workout or some cardio and also has a nice filtered water dispenser that is useful and refreshing. Overall, if I come back to Lisbon I will not hesitate to stay here again. The large and comfy rooms, delicious food, and wonderful service made me truly understand why this is a 5 star hotel both on paper and in reality.
Beautiful modern hotel with English speaking helpful staff. Great location we can walk to shops, restaurants & attractions. Ten minute taxi ride from the airport. The Picoas Metro is around the corner. Thrilled we were able to check in at 7 o'clock in the morning, after a redeye it was really appreciated. Breakfast buffet served daily in the lobby. The meticulous & beautiful display of breads, cereals, fruits, Cheeses, meats, fish, omelette station, fresh juices, hot entrées, pastries and very fancy cappuccino machines took breakfast to the next level. Unlimited drinks just give our room number & an evening happy hour daily from 5 to 7. Renata refilled our glasses, brought us more tapas & took such good care of us. Every evening we had a different plate of tapas and we were offered more and more. The wines, beer and entertainment hit the spot. There are complementary juices and coffees at the bar in the morning and wines and beers from noon till 11 o'clock at night. The spa was very impressive & zen like. The steam room, sauna, fitness rooms, pool, jacuzzi, Spa Café and treatment rooms are available. The rooftop panorama room was functional, attractive & a big plus. Our room was very well equipped with an nespresso machine, electric tea kettle, robes, safe, refrigerator, blackout shades, many plugs & charging outlets, lit magnifying mirror... The a/c cooled quickly & the bed was very comfortable. The shower had pressure & the bathroom was well planned for 2 of us. Love the power blackout shade & blinds next to the tub. Our room was silent, we didn't hear a sound. The true beauty of the Sheridan in Lisbon is there's people here. The staff was so helpful, kind & so wonderful ... Brigida made wonderful recommendations, suggested locations and really went out of their way to take care of us. I felt like these were friends that couldn't do enough for me I hate to leave!
Not a five star hotel but the staff, happy hour and wonderful breakfast spread makes it worth spending a few nights here. I was originally was supposed to stay 3 nights and ended up staying and additional 2 nights. As much as I love a good meal I didn't get a chance to try dinner or lunch at the hotel but did experience e breakfast which had plenty of options. The happy hour was my favorite time of the day along with the live music nightly. I would prefer some softer towels but all was good regardless. The rooftop is no longer a rooftop by a meeting space as I was disappointed to find that out. Check you next time
We stayed at the Sheraton Lisboa when we were in Lisbon last year. A wow! We're Marriott Rewards members and our breakfast was included. Also included was a Happy Hour starting at 5PM. Selected drinks and food were free for hotel visitors. Plus the hotel manager told us the places close by to go to where the locals went and gave us her cell # if we had any questions. Also a 5 minute walk to the subway. A wow and I highly recommend this hotel.
I have traveled for years and stayed at hundreds of hotels and consider myself a hotel snob. Based on my experience with some Sheraton's in the US, I was a slightly reluctant to stay at this Sheraton but my niece insisted I book my reservation and I am so glad I did. This was the best hotel experience I have ever had. The Sheraton has a beautifully designed lobby with a bar and seating area w/ restaurant adjacent for overflow seating. The customer service was exceptional from the front desk to the bar to the restaurant. Because of our status, there is a daily happy hour from 5-11 pm where they serve unlimited wine and beer. And from 5-7 pm, they serve tasty snacks (soup, cheeses, small sandwiches, and a dessert) which were so filling we were not hungry for dinner so most of the nights we opted out. But the unlimited alcohol was beyond reproach. The ambience was exceptional as they had entertainers sing for a few hours every night. These were not your typical amateur singers. These people (they were different most nights) had exceptional voices. Sufficed to say the lobby was packed every night. The breakfast buffet in the morning was more than I expected. There was even vegan cheese and vegan deli "meats". There was only one morning that was not exceptional and that was because it was extremely crowded and they ran out of some of the foods. But overall, it was fantastic. Lastly, the room was very nice and the location exceptional. We were within walking distance of everything so we did not need a cab until our final day headed to the airport. If you can afford this hotel I would recommend booking here. Again, the best hotel stay I have ever had.
I give the Sheraton Lisbon a five mostly due to outstanding service. The service was what you expect to find in a upscale hotel. The hotel is also well located. The hotel does feel somewhat dated and in need of a room refresh but the rooms are large. The breakfast is extensive and while it is owned by Marriott you would not know it.
The location is further away from the main tourist attractions, but public transportation was convenient. Upon entering the lobby, there was a fun Christmas display. Complimentary breakfast was included in the morning and tapas/ drinks were available for happy hour. Our room was spacious as we got upgraded to a suite. There was a separate living room and 1.5 bathrooms. It was a bit dated though. The view from our room was great as I could see the Ponte 25 de Abril (bridge) in the distance. Overall, it was an enjoyable stay! read more
Great hotel and amazing staff. Rooms were well appointed with glassed in shower and tub. Plenty of closet space, desk, safe, and mini fridge. Upper floors have a view of the river. Restaurant in the lobby serves an epic buffet that includes made to order items. Since there is no concierge lounge, credits for food and drinks in the lobby restaurant and bar are included. Concierge can help with booking sight seeing adventures and helpful with questions. Banksy museum across the street for a nice street art diversion. I'll be back and I recommend that you give it a try. read more
1 year ago
The Sheraton is a lovely hotel in the heart of Lisbon. I stayed here on my first trip in 2023 and came back in 2025. The service is top tier. They are extremely accommodating and kind. The daily breakfast is not your ordinary breakfast, the have tons of chose from and everything is fresh. You can't enjoy your breakfast in a cozy spot by the large windows and get a good view. The rooms are spacious and clean. You have the option to black out the room with the curtains which I always like if you need to sleep in. I had very good nights of sleep here haha. The spa is great! We used the hot tub and steam rooms. It was too cold for the pool but the pool looked so nice. Overall, highly recommend! It's in a great part of the city that makes it easy to walk around everywhere. read more
I've stayed at many of the Bonvoy options in Lisbon and all have their pros and cons. This hotel really treats those with status well, and while the suite pool is limited, you still have an excellent stay! The location is very central to everything you might need. It's not sooooo touristy that you can't get to businesses and work areas, but it still has tourist access and many close by restaurants and areas you might want to go to! We were put in a Sheraton Club room, which is complimentary for those with status, and that comes with free breakfast buffet, wine, beer, soft drinks, water, coffee, etc. from morning til 11pm and just stellar service. We were served glass after glass of wine and sparkling water alongside snacks while listening to Portugese music! Truly what a treat! The actual rooms aren't anything special, they could use a renovation in fact, but the tub is nice, and the shower is decent, and the beds work. We also were given a welcome gift of sardines, a departure gift of Pasteis, and so much more that the service well makes up for the rooms. We'll likely be back! read more
This is in located in the business district and not really within walking distance of anything that is touristy, but in google it is walkable. Lots of uphill and downhill so make sure you have good shoes and can handle the grade differences if you do plan on walk. Employee at lobby/checkin are okay. Sort of helpful. 2 stars for the employees here, let me explain. The elevators are slow and having problems. One morning an employee said this is blocked. He was just holding the elevator and the line was getting long waiting for an elevator to arrive, the elevator are also tiny so the amount of people waiting would not fit into an elevator. He just kept saying blocked. I inquired, he said blocked VIPs. If you are holding an elevator for other employees, be honest and tell us the truth! They were all Sheraton employees that jumped into the elevator, not cool when paying customers 10 deep are waiting for an elevator. Concierge lounge is in the lobby and employees there are fantastic! We came in right after our flight and we wanted some water, the concierge lounge is not open to help yourself, you need to engage an employee, Ismael immediately came up to us and asked our room and how he could make our stay better, we asked for water and he gave us sparkling for my husband and still for me. He explained how the evening snacks worked and invited us to join later. So we did... You get tapa snacks in the evening, lots of misses but a few hits plus each night there was live music and free beer. Water as well! Again employees here are fantastic. 5 stars for these employees because they are hopping and friendly. The next day, I wanted a plastic bottle of water, Ismael again greeted us and while they don't have plastic he rushed to get us canned water for our trip. Ismael is so sweet! Even for breakfast, he waved hi to us. Mario served us in the evening and was spectacular. Room: 2106. Insert your key into the slot when entering to get the AC to come on since it is quite stuffy when you enter. If you run hot, ask for a second key and insert that while you are away so that the room is cool on your return. Room has nice Nespresso machine, safe, fridge. The closet has a curtain and behind the curtain is a built in bench. Since there were no luggage racks, we used the bench to hold our suitcase. The room has a gigantic super wide and super long tub. It would take forever to fill because the water pressure is not that great and then I realized the tub stopper was not working! So I did not get to use the tub. The toilet also leaks. So all night long drip drip drip, so I put toilet paper into the tub so that the water was not hitting the porcelain, it really helped. Sleep quality: the hotel had some renovation... we could hear jack hammering during the day, but it stopped at night, so no napping during the day. The walls are thin so you hear adjoining rooms so sometimes I woke up from Neighbor and with the toilet dripping first night, it wasn't the best quality of sleep. The bed is uncomfortable and the pillows are not that good. One pillow is too flat, two pillows are too much. I woke up with neck pains and back aches. Breakfast is included because we are Marriott Platinum status. The hostess has a good sense of humor. We asked for coffee and they bring you a little pot, it literally only has enough coffee for 1 person, ask for two pots. The coffee is fantastic. Buffet breakfast with omelet station. Decent breakfast. Note: there is a mini grocery store down the street called Auchan that you can get snacks and other things read more
1 year ago
They did everything right. Our flight was 5 hours late, we came dragging in at midnight. They were expecting us, greeted us by name. Status(Bonvoy) recognition, nice welcome gift. We were on a club level and had a pristine, comfy bed, a couple chairs, lovely tub and shower. The morning we were greeted with a stunning view. Breakfast had everything, attentive staff. Our waiter gave us directions for a put meal mosey. The location was great and the walk to the bay and old town was lovely. We will definitely stay again. read more
An incredible hotel, worth every single penny and every single star. The Sheraton, while normally not a 5 star hotel in category, is categorized as a 5 star hotel in Lisbon. I am so glad we selected this hotel for our visit to Portugal. To start, the location is quite convenient, located just around the corner of the Picoas metro station and a 7 minute walk from the Parque metro station. In the morning, if you're heading down to the center of Lisbon, you'll most likely use Parque to avoid multiple transfers. Returning will allow you to usually hit the Picoas station and it takes 2 minutes to walk back to the hotel. Talk about convenience! The staff are all very friendly and speak English. We had the opportunity to enjoy several happy hour meals which you'll see in the pictures. Each meal is served on a beautiful plate and includes small bites of delicious food. Breakfast is buffet style and includes a large selection of cold cuts, hot items like scrambled eggs, roasted tomatoes and mushrooms, sausages and bacon, and a large array of pastries including the pastel de nata. There is also an egg station where you can order made to order omelette and eggs any style as well as a delicious yogurt station. The best thing of each meal was their orange juice as it's fresh squeezed and served with an orange slice and ice. I had too many glasses of this amazing orange juice when I was here and still dream of it. At night, there is also live music with singers usually belting classic American tunes. The rooms are amazing and granted, we had a great view of the city of Lisbon, which may be a feature of living on the higher floors. Our showers came with nice blinds that can be operated with the push of a button. Beds were incredibly comfy and I fell asleep almost instantly every night, a difficult task for me at home. Finally they do have a spa and small gym. The sauna and large jacuzzi are free of charge but spa services have a fee. The gym has ample equipment for a light strength workout or some cardio and also has a nice filtered water dispenser that is useful and refreshing. Overall, if I come back to Lisbon I will not hesitate to stay here again. The large and comfy rooms, delicious food, and wonderful service made me truly understand why this is a 5 star hotel both on paper and in reality. read more
Beautiful modern hotel with English speaking helpful staff. Great location we can walk to shops, restaurants & attractions. Ten minute taxi ride from the airport. The Picoas Metro is around the corner. Thrilled we were able to check in at 7 o'clock in the morning, after a redeye it was really appreciated. Breakfast buffet served daily in the lobby. The meticulous & beautiful display of breads, cereals, fruits, Cheeses, meats, fish, omelette station, fresh juices, hot entrées, pastries and very fancy cappuccino machines took breakfast to the next level. Unlimited drinks just give our room number & an evening happy hour daily from 5 to 7. Renata refilled our glasses, brought us more tapas & took such good care of us. Every evening we had a different plate of tapas and we were offered more and more. The wines, beer and entertainment hit the spot. There are complementary juices and coffees at the bar in the morning and wines and beers from noon till 11 o'clock at night. The spa was very impressive & zen like. The steam room, sauna, fitness rooms, pool, jacuzzi, Spa Café and treatment rooms are available. The rooftop panorama room was functional, attractive & a big plus. Our room was very well equipped with an nespresso machine, electric tea kettle, robes, safe, refrigerator, blackout shades, many plugs & charging outlets, lit magnifying mirror... The a/c cooled quickly & the bed was very comfortable. The shower had pressure & the bathroom was well planned for 2 of us. Love the power blackout shade & blinds next to the tub. Our room was silent, we didn't hear a sound. The true beauty of the Sheridan in Lisbon is there's people here. The staff was so helpful, kind & so wonderful ... Brigida made wonderful recommendations, suggested locations and really went out of their way to take care of us. I felt like these were friends that couldn't do enough for me I hate to leave! read more
3 years ago
Not a five star hotel but the staff, happy hour and wonderful breakfast spread makes it worth spending a few nights here. I was originally was supposed to stay 3 nights and ended up staying and additional 2 nights. As much as I love a good meal I didn't get a chance to try dinner or lunch at the hotel but did experience e breakfast which had plenty of options. The happy hour was my favorite time of the day along with the live music nightly. I would prefer some softer towels but all was good regardless. The rooftop is no longer a rooftop by a meeting space as I was disappointed to find that out. Check you next time read more
2 years ago
2 years ago
We stayed at the Sheraton Lisboa when we were in Lisbon last year. A wow! We're Marriott Rewards members and our breakfast was included. Also included was a Happy Hour starting at 5PM. Selected drinks and food were free for hotel visitors. Plus the hotel manager told us the places close by to go to where the locals went and gave us her cell # if we had any questions. Also a 5 minute walk to the subway. A wow and I highly recommend this hotel. read more
2 years ago
I have traveled for years and stayed at hundreds of hotels and consider myself a hotel snob. Based on my experience with some Sheraton's in the US, I was a slightly reluctant to stay at this Sheraton but my niece insisted I book my reservation and I am so glad I did. This was the best hotel experience I have ever had. The Sheraton has a beautifully designed lobby with a bar and seating area w/ restaurant adjacent for overflow seating. The customer service was exceptional from the front desk to the bar to the restaurant. Because of our status, there is a daily happy hour from 5-11 pm where they serve unlimited wine and beer. And from 5-7 pm, they serve tasty snacks (soup, cheeses, small sandwiches, and a dessert) which were so filling we were not hungry for dinner so most of the nights we opted out. But the unlimited alcohol was beyond reproach. The ambience was exceptional as they had entertainers sing for a few hours every night. These were not your typical amateur singers. These people (they were different most nights) had exceptional voices. Sufficed to say the lobby was packed every night. The breakfast buffet in the morning was more than I expected. There was even vegan cheese and vegan deli "meats". There was only one morning that was not exceptional and that was because it was extremely crowded and they ran out of some of the foods. But overall, it was fantastic. Lastly, the room was very nice and the location exceptional. We were within walking distance of everything so we did not need a cab until our final day headed to the airport. If you can afford this hotel I would recommend booking here. Again, the best hotel stay I have ever had. read more
I give the Sheraton Lisbon a five mostly due to outstanding service. The service was what you expect to find in a upscale hotel. The hotel is also well located. The hotel does feel somewhat dated and in need of a room refresh but the rooms are large. The breakfast is extensive and while it is owned by Marriott you would not know it. read more
3 years ago
2 years ago
3 years ago
1 year ago
3 years ago
Great hotel! Short walk to Hop on Hop off Buses. Staff spoke English and very friendly. Rooms are comfortable. Breakfast buffet pricey but lots to choose from. Would stay here again. read more
7 years ago
2 years ago
I was lucky enough to try almost all the Bonvoy properties in Lisbon on my recent trip to Portugal. If you are staying in Lisbon and are part of the Marriott ecosystem I would recommend the Sheraton over the Marriott. Firstly, the Sheraton had a superior location. It was centrally located with easy access via public transportation or Uber to all of the main tourist areas. As far as the service goes, the staff were all exceptional. They all went out of their way to assist us, this was uniformly applicable at the front desk, the restaurant and the concierge staff. As A platinum member at Marriott I was able to enjoy the club. This club had very high standards, the food offerings were delicious and of high-quality. The gentleman who ran the club was beyond helpful. Also , I had access to the buffet breakfast every morning. The buffet was superb, excellent made to order omelettes, selections of fresh fruits and pastries and just about anything One could think of. Our room was small but very Nice and had a stunning view of Lisbon. I would definitely recommend the Sheraton to anyone staying in Lisbon as a tourist read more
5 years ago
2 years ago
Well, despite doing a lot of homework, sometimes you just end up picking a hotel that really doesn't live up to expectations, and the Sheraton Lisboa unfortunately falls into that category. Let's start with the rooms, which have been remodeled but are a bit on the dark side due to a low overhang right above the window that hides some of the room's indirect lighting - but, in the process, blocks out a good amount of the natural sunlight. In an attempt to be somewhat mod, the closet doors have been replaced by a silver shimmery curtain, but it just gives the room a bit of a cheap look. The room is on the average side for a European hotel, with a large glass wall separating the sleeping area from the tub/shower. Yes, it has a shade for privacy, but the tub is a little hard to get in and out of the way the glass barriers are positioned. I really wonder who designed these rooms, especially when it came to the power outlets. There was only one free outlet in the room, and that one was in the corner under the desk, meaning you'd have to crawl under the desk to plug something in or unplug it. I gave up on that after two trips under the desk, just deciding that I'd do without one of the lamps... making the dark room a bit darker. The television set was the smallest flat screen I've ever seen in a hotel room, and who thought putting the clock radio on the dresser under the television was a good idea? Have you ever seen a hotel room where the clock radio wasn't on one of the night stands? Well, here, it's far away from your bed, and you can't read the time while you're laying flat. Imagine it's morning, the alarm goes off, you want to hit the snooze bar and... oh, wait, you have to get up out of bed to do it! Now, to dining... the Club Lounge also falls into the worst-in-class category, the size of two guest rooms that were converted without much forethought to making best use of the poorly decorated space. The oversized furniture meant very little seating, the second room being cave-like, with peeling wallpaper in the corners. The staff seemed more concerned about checking whether you were allowed into the lounge than on keeping the food stocked - but, honestly, the way the Club was catered, there wasn't much that was very appealing. One sad but funny thing had to do with a dessert serving plate that was put out, plastic wrap still firmly in place (see pictures). Perhaps they put it out for show but didn't want us to actually eat it? Bottom line - don't pay for a Club upgrade, as there's no value there. The breakfast buffet was better than the Club Lounge, but it was pretty disorganized. Getting someone to even come to our table when we needed anything was difficult, and ordering a simple omelet turned into a bit of an ordeal. The worst part was when a manager bumped into me while I was walking to the buffet... and kept on walking without even the slightest apology. I'm sorry, but that's unforgivable, especially from senior staff. The one positive of our experience was the spa which, while also cramped, featured a nice outdoor pool, something rare in any city, a nice 'health pool' which is basically a huge, relaxing whirlpool, and a nice indoor area with wide recliners that was quite comfortable. The spa staff was quite nice and courteous - a great example for the rest of the hotel staff to emulate. The final example of how much this hotel just doesn't have it together had to do with check-out, taking about 15 minutes - computers not working, then needing rebooting, then printing problems... I'm a Starwood Lifetime Gold member, so I know my way around a Sheraton - and, based on my previous experience with the brand, this one falls into the lower tier. My advice would be to choose a hotel a little bit closer to the Avenida da Liberdade, one that you'll look forward to returning to after a long day exploring Lisbon. read more
2 years ago
6 years ago
3 years ago
The level of this Sheraton is far above what the brand implies (at least when compared with their counterparts in North America). It started from day one when we arrived quite early to the hotel (before 8 am). They gave us access to the club lounge and rushed our room so that we could rest. From then on, the service of the staff, especially in the club lounge, was superb. They are attentive, personal, and looking to solve any perceived problems you may have (e.g. they provided my wife with a flat iron and an adapter when hers blew up due to our faulty adapter). It is perfectly located. If I must I would have liked for the pool to be heated but then again the whirlpools are quite nice. read more
9 years ago
At first, we were disappointed that this was the only place that had availability for our entire time in Lisbon, but it turned out to be a blessing. You aren't in the heart of the fluster cluck of touristy ground-zero, so you feel like you can breathe. It's the tallest building in Lisbon, which is surprising. And importantly, it's near a metro stop, and taxis aren't usually hard to come by. Very clean and well maintained. Very comfortable bed. Love the black out shades--those worked really well. Also loved the wall of glass for the shower/ next to the bed. Fun that it has the blinds in between two sheets of glass if you need privacy. Also like how they had a wall of curtains behind which, you could stash all your luggage, hanging up stuff, etc. We really enjoyed staying here. We forgot to go check out the top floor, but we did do the spa. Staff was friendly and competent. read more
11 years ago
The Sheraton has almost the best view of the city, when it comes to hotels. I think the Intercontinental or the Ritz Four Seasons are even better place, but I'm nitpicking here, the panoramic glance from the top floor is stunning. I found the hotel to be reasonably priced and full of great amenities, including a Club Lounge on top. Bay-facing rooms enjoy all the sun you can hope for, in a classic Sheraton design. I'm not a fan of the exhibitionist-friendly all glass bathroom, but you can lower the curtain with a button from the inside. This time around they were busy and I could not land a suite upgrade, I enjoyed the stay all the same and would gladly come back for my next trip to Lisbon. Less than 10 euros and a quick 15-minute drive from the airport, close enough to all the cool places to be in the city center. read more
7 years ago
Great location with bus stop, Picoas metro station, shops and restaurants nearby. Be warned that we did not find elevator or escalator coming up of the underground track at Picoas metro station. Those steps can be challenging if luggage(s) are heavy. Bus #727 took us all the way to Belém Monastery by paying 2€ to the driver. There are also many other lines. A shopping mall across the street with shops and eateries to choose. All the staff at the hotel were professional and eager to help! I especially appreciate the spacious modern bathroom. The design is thoughtful, user friendly and I felt settled quickly! The other furnishings provided us all we need. However, our bed in room #1717(supposed to be premium room)was kind of sagging which was not comfortable to sleep in. But we were too lazy to request a switch. The dark brown carpet showed every single bit of "aliens". Did not bother me much, just curious about their choice. Overall, we had a good experience staying here! read more
4 years ago
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Chiado, Bairro Alto - Bica - Cais do Sodré
€€
Hotel Avenida Palace
31 reviews
Restauradores, Rossio - Baixa - Chiado
€€€
Hotel Mundial
33 reviews
Martim Moniz, Mouraria - Castelo - Alfama
€€
Tivoli Avenida Liberdade Lisboa
35 reviews
Avenida da Liberdade, Príncipe Real - Av. Liberdade
€€€
The Lumiares Hotel & Spa
17 reviews
Bairro Alto, Bairro Alto - Bica - Cais do Sodré
Júpiter Lisboa Hotel
10 reviews
Campo Pequeno, Avenidas Novas
€€€
Ritz Four Seasons Hotel
26 reviews
Parque Eduardo VII, Avenidas Novas
€€€€
Hotel do Chiado
11 reviews
Rossio - Baixa - Chiado, Baixa
€€€
Corpo Santo Lisbon Historical Hotel
26 reviews
Cais do Sodré, Bairro Alto - Bica - Cais do Sodré