Stayed here for a friend's 40th birthday trip. Was definitely not impressed with the hotel. Staff was on 2 different extremes. Either really awesome or SUPER rude. One of the guys (older gentleman) would not even let us sit in the lobby around 11:15 p.m. one night. He said we had to go to our room. Meanwhile on one of the high top tables there were 4 people sitting and enjoying NUMEROUS bottles of wine. The AC in our room NEVER worked. We complained every single day. Technician was sent - but AC never worked. We were "upgraded" to the 24th floor as I am Silver Elite but the other girls on the 19th floor had the same room as us and they were not upgraded. Would definitely check out another property in Lisboa. Would not stay at this location again. read more

This is a really nice Sheraton. The location is good for a short stay (4-5 days). It's about 10-15 minutes from the airport and 5 minutes from Rossio train station. I recommend using Uber to get around, it's really cheap. On to the actual hotel: The staff is very friendly. The lobby is large with plenty of seating. The a nice room in the club level. Looks like they renovated the rooms recently, it feels fresh and modern. The spg lounge has good breakfast and plenty of drinks. They also have a rooftop bar with great views of the city at night. This is probably more of a business hotel, but I think it's a great choice for the price ($$ or points). read more

Extremely happy with this hotel. The rooms are modern, clean and very functional. They are a bit small but nothing to seriously complain about. The restaurant is great and the bar was nice as well. The Club Lounge offered a wide variety of snacks and drinks. Very pleased! The only downside was the concierge. He seemed very disinterested in our questions and wasn't very helpful. read more

Overall, a decent and modern hotel. + Rooms were clean + cafes within walking distance (for AM coffee & pastries including egg custard tarts) + walking distance to hop-on hop-off bus stop #1 (8-10 minutes) + airport 15 to 20 minutes away via taxi - towels were threadbare and no longer plush - limited restaurants within walking distance for dinner read more

Great hotel in a good location. Two restaurants and two bars (one rooftop). Friendly but super slow checkin. Useless and uninterested concierge! read more

Sheraton Lisboa Hotel & Spa - Hotels Near Me - Lisbon, 11

Very beautiful hotel!!! Gorgeous features and architecture throughout the hotel!!! Hotel room is very spacious and comfortable. Had some issues with figuring out how to turn the lights on in the room. Just a hint, make sure to put the key in the slot next to the entry door to the room and leave it there. The bathroom in this room is gorgeous! All glass, visible throughout the room. Will tub/shower combination, separate toilet/bidet area, with separate sink/vanity area. The bed is very comfortable and there is plenty of room for sitting and storing clothing. The restaurant off the lobby has delicious food. Upon arrival, we were starved. Highly recommend the pasta and Bolognese sauce. Truly outstanding!!! The room we had was booked with breakfast and that was excellent, filling and tasty. Bellman was outstanding as we arrived with a group of about 60 people with luggage from the cruise ship we had just left and arrived before check-in. The bellman handled the situation with ease and as if he has done this before. Highly recommend this beautiful hotel and excellent staff. read more

Sheraton We stayed this time 2 weeks at Sheraton in Lisbon. We had a great room or suite but as previous stay at floor 24 and our suite stank off and on of sewage. This was brought up with the hotel and they tried to fix it but were not successful. Also to have the hot water accessible in the bathrooms it took up to five minute of open faucets to get the hot water - a big waste of cold water. This was brought up by us and they tried to fix it but were not successful. During our stay the pool was closed (Convi-19) and the SPA was closed but not at first the gym nor the smoking area at the pool!!!! The gym was later closed but again how can a non smoking hotel reserve an area at the SPA at the pool for smokers? We find that ridiculous and so strange indeed. A non smoking hotel shall not have a smoking area at a SPA when they also declare that Sheraton is a non smoking hotel!!!?? At last visit the vegetarian spring rolls and hash browns total sogginess was brought up - no change. Questionable dishes served at breakfast was brought up and at this visit nothing at all had really changed since Jan 2020. Even though we had a discussion with the assistant food and beverage manager! All the food in the food chaffings are cold. The comments from last time stay are still valid and I hope that the managers and chefs understands the issues? I am not sure. Comments from last visit in Jan 2020: The food handling and the display of food at breakfast is questionable. The dishes are also the same as one year ago. Food/Restaurant manager and the chef should sit down and discuss through several issues regarding the breakfast offerings in the restaurant and in the lounge and change/improve to make Sheraton a real 5* hotel. Today it is at a level of max 3* only. Some general issues: - The pancakes are quite often cold and really to big, in the lounge and at the coffee shop. - The sausage is not delicate/eatable at all. Why so much in each food chaffing? Fill up less portions and when they are empty, refill - The bacon is nor crispy and not fried. It is cooked in oil. Not eatable. It is very easy to make crispy/eatable bacon e.g. in a microwave oven. - Why not using two frying pan heaters at the egg station. When all the flight crew comes in, the waiting time is up to 20 minutes. - Why cook eggs in 2 cm of olive oil in a special coated pan that really needs no oil/fat at all to fry. - Why not cover the bread in the lounge/restaurant? It becomes hard and not good at all after an hour! - Why have a lot of bread in two halves with almost no filling between, in the lounge? There is a lot of left overs and I wonder what happens with this food. Why not analyse what is left after some breakfast in the coffee shop and in the lounge and then change/improve and follow up. All these issues are not the service staff responsibility. It belongs to the Restaurant managers and the executive chefs and also the head chefs' responsibilities to go through observe and follow up change/improve and the follow up again. Has there been any update and follow up of the menu in general at the restaurants at Sheraton? If not, maybe it is time? read more

Chic hotel centrally located in the middle of Lisbon. Rooms are a nice size, clean and have electronic black out curtains (a necessity when dealing with a time change). Staff was nice, continental breakfast had a lot to offer and the rooftop restaurant bar was gorgeous. Knocking off one star because the bed was extremely uncomfortable (super firm), but it would not stop me from staying here again. read more

I have travelled a lot of places and stayed at a lot of starwood properties - Sheraton Lisboa definitely one of the best Sheratons I have ever stayed at. All the staff is very professional; The doormen and bell men are extremely helpful and courteous. The rooms are gorgeous and very comfortable. The bathroom is funky and glass (with privacy shades if needed). Food is pretty good too. Breakfast buffet is quite extensive. Great views if you can get one of the higher floors. The location is walking distance (not close) to a lot of major sights. Grayline tour buses stop only 10 minutes away so that is extremely convenient if you want to do the tourist thing. read more

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Okay, I rarely write about hotels (especially chains) but I had such a lovely time here that I can't help but give my two cents. As fun as hostels are, you kind of get sick of living out of them after a week. I was completely solo on my last day in Portugal, and being a textbook introvert, I was desperately yearning for a place where I could just simply be by myself and recharge and have fresh towels and linen. I had written off the Sheraton as just another vanilla chain hotel but I knew a few people who liked it here so I went ahead and booked it. This hotel was beautiful. I was upgraded immediately at the front desk to a bigger room and I was so, so happy. I had a giant bed all to myself and the bathroom was something out of Architectural Digest. It was very high tech, meaning there were no switches, all built-in remotes on the wall where you adjust your blinds, your bathroom lights, etc. There was even a built in remote to for the shades in the bathroom (everything was made of glass, so you could see directly into the bathroom). It was one of the most beautiful places I'd ever slept in. I took a nice, long hot bath in the tub where I almost overheated but that's alright. Also, request extra pillows. You'll need them to prop up your elbows on when you're sitting wrapped up in that monogrammed hotel bathrobe like the royal asshole you think you are, eating botched Asian takeout from the carton, watching Shia Lebeouf and Michelle Monaghan during their better days and taking in the music Tom Newman composed for the movie. P.S. They also had SUCH GOOD MOVIES playing! How much of a rare occurrence is that? I saw The Second Best Exotic Marigold Hotel and Eagle Eye both in the same night and I was absolutely hooked. DUDE. read more

Located near city centre but a quick metro ride to the main attractions in Baixa and Alfama. Modern decor with great views of Lisbon. Enjoyed their huge bathtub after a long day of sightseeing. TV monitor could have been bigger. read more

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Good solid business hotel in the heart of Lisbon, so so Club Lounge and outdoor pool that's unheated, therefore worthless at least 8 months a year the main demerits, otherwise no complaints! But if you're reading this let me add a travel advisory: whatever you do find another carrier than the national airline TAP to transport you because TAP is CRAP by any definition, ie. customer service (none), website (they have one is the best I can come up with), food (disgraceful), comfort (OMG)! Herded into buses like cattle, driven out to planes on tarmac like you were in a third world banana republic, left in the buses for 20-25 minutes with no explanation/apology---never again for this traveler!!! read more

Big fancy Sheraton with ample amenities. Would stay again but definitely not use (pay separately for) the overpriced club room. The upscale and quiet neighborhood has plenty of other breakfast options. read more

Love the Sheraton - It's not in a super central location, but Libson has cheap uber so wherever you stay as long as it's not BFE you are ok (6 Euros from airport). The hotel restaurant Panorama is amazing, definitely worth trying. With SPG status they upgraded me to club level, with lounge access and free breakfast, it's just all really lovely. The reception ladies were extremely friendly.... (heart) definitely a plus! read more

Absolutely ridiculous experience. We have always been a frequent Sheraton stay customers and always had great experience. We read reviews elsewhere too before we travel and Portugal Sheraton didn't have good reviews but we didn't believe it as we have been so loyal to it. This not only was a bad experience for our first time vacation in Lisbon but also an unwelcoming surprise to begin with. Front desk staff had a poker face trying to tell us the room we booked only fits 3 people for our family of 4 with my lil one with toddlers height and won't give us our room because of their stupid policy. We traveled across countries internationally and none has this policy that wouldn't allow their 4th child to be in the same room or can not accommodate what we need. Heck no that I'm not separating from my child nor my family. So the poker face had the manager talked to us (more wait time) and straight to my face without blink of eyes that asking preferred customer to go somewhere else. I already told them we do not need additional amenities or extra towel and all I need is that one room while we have 7 luggages on hand with my daughter napping on my husband at the moment. Absolutely offering no option besides ridiculously trying to sell me another room and connect two rooms for us. This guy totally wasted my time... could have been napping after our flight straight from the airport... Boom! Any other hotel across the st. or just few mins away from taxi can accommodate us. We just hit the book button and we got our room quick. Sheraton Lisbon was a waste of time. Letter to the headquarter next! And u guys really have ruined the great reputation that you had in the US. Shame shame shame.... Now ruin my booking in Paris next ... canceling now! ! read more

Sheraton Lisboa Hotel & Spa - Hotels Near Me - Lisbon, 11

Stayed here for a week. Loved it! From the room comforts to the lounge to the gym - solid place. Breakfast is great. It was nice to see pancakes with actual maple syrup. The Europeans don't understand the significance of that...and it was a nice treat! We had a death in the family and Claudia at the front desk did everything possible to make it happen with the most affordable pricing. (We had stayed initially on points). It was unfortunate about the weather as it was lousy, but we did spend more time in the room. Since we are platinum members we were upgraded to a suite and it was it phenomenal! Will be coming back...Miuto Obrigado! read more

My first night in Lisbon and I checked in to the Sheraton Lisboa. Amazing hotel that exceeded my expectations by letting me check-in very early. Abrigada!!! Thank you Maria J for making my arrival effortless. Best driver ever!!! Go the Panorama Restaurant for dinner! Wonderful experience and lovely evening! read more

The hotel was clean, comfortable and very modern. You are about two blocks from the nearest metro which is nice to get down to the city center or to the airport. The staff was friendly and courteous. I ordered room service several times and the breakfast was of good value (Sheraton breakfast 21 euro). The gym was well designed and had a good mixture of cardio and weights. The rooms were large and the bathrooms were well designed. No complaints on this hotel at all! read more

As a frequent traveler I've never encountered a hotel that did not have a room ready. They had me wait over 3 to 4 hours for a room, stating they had no rooms available. If you don't have enough housekeeping to clean then perhaps you need to hire more people. My impression of Lisbon has been tainted and of Starwood Hotels. To add salt to the wound they make you pay for wifi, and oh yeah if you don't have a room yet you can't even sign on. This has been the worst hotel experience ever, and I've traveled all over the world in 3rd world countries. Simply horrible. Go somewhere else where they treat you well for the price you are paying. read more

Very nice hotel centrally located, quiet, walking distance to shops/restaurants and tourism.

They speak good English. Very accommodating. Breakfast buffet is great. We got an excellent corner room and enjoyed it. Rent-A-Car Office is in the lobby and the rates are pretty good. Highly recommend. read more

This hotel is simply fabulous! The staff is so warm and friendly. The rooms are beautifully appointed and have VERY comfortable beds! Each room has automatic blackout window shades that will allow you to sleep the day away if you don't have an alarm set, so set one because you don't want to miss an hour in this great city. The bottom line is most travelers will be amazed with this hotel. I certainly look forward to all of my business trips here! read more

I stayed at this hotel Sep 2017. Great service and probably highest building in city center. The room is cozy and comfortable. Restaurant on the top floor and lounge right below offer great view to see Lisbon, especially at the sunset. The food at restaurant is fantastic. I also used their service to get rental car. read more

Great start and end to our adventures in Portugal, short drive from Airport, Great views of Lisbon. We stayed here at the beginning and end of our 10 day trip through Portugal. We found the hotel to be a great way to minimize jet lag when we arrived and making sure we had a good nights sleep before flying out of country. The hotel has a great view of the city (we stayed at the 14th and 15th floors). There is also a wonderful panoramic restaurant on top, that you can also just get drinks at, with sweeping views of the city. The beds were comfortable and the gym is available 24 hours a day with your room key. We ate breakfast downstairs and enjoyed it and also ordered room service (which was good). Hotel mainly consisted of out of town travelers, so if you were staying for the whole stay, you wouldn't get to see much of the real Lisbon, unless you made an effort to explore the neighborhoods surrounding the hotel. read more