5 star BUT do your homework/ shop around . But for the most part these guys are pretty ok. I…read morepersonally don't love all their staff members. They speak professionally in a "back handed compliment kinda of way". I read someone indicating this place has "terrible customer services" - well, its that persons own fault - they sould have done their homework and knew EXACTLY what they wanted before coming in. (the people who work here are not paid enuf to give a damn. ) And be ready for EVERYTHING TO TAKE FOREVER. No one working here has a sense of time or ugency. But I do like the little robot dude

I went in to apply for an auto loan, and the guy helping me (Tony) seemed like he couldn't wait to…read morego home. I was approved for the loan with little explanation or info on what to do next. I went home only to realize that the terms and conditions for the loan had a gray area condition that might not even work for my situation (something that could've been made clear upon receiving approval). Not that big of a deal.. I then attempted to call not only the loan officer himself, but the branch, as well as the company's main office line to no avail. I go back later the same day to see the same loan officer walking around freely, chatting happily with co workers (even though I was told over the phone that they were all unavailable or with customers). We speak again and I get a vague answer from Tony about the discrepancy, but this time I'm told they have to "wait for approval from the back office". This was all on a Friday, so I was aware that there would be a longer than usual delay over the weekend to get that answer. Come Monday, I receive nothing (by 1PM). I try and call all 3 lines again, nothing. I decide to go back in for a 3rd time and this time I spoke with a different loan officer (after requesting to speak with a manager and waiting 30 minutes), and he basically told me the same thing, that they were "working on it". I was told I would for sure get the answer I needed by the end of day, "maybe even sooner". That was at 2PM. Next thing you know it's 5PM (they're closed) and I've still received 0 updates or answers to my simple question regarding the loan. Now it's Tuesday (12PM) and I call again, just to be told by a main office worker that he "couldn't get ahold of anyone, but someone from the branch would give me a call by end of day". Based on my experience so far, I HIGHLY doubt that's gonna happen, and I'm tired of going in and waiting 30+ minutes for the same answers with no progress whatsoever. This whole ordeal has been a major waste of my time to say the least. This place has managed to turn something so simple into a major headache of mine. I'm having a really bad experience with this company so far. I would certainly not recommend.

Pretty nice Chase bank. Lots of ATMs for everyone to do their business. Clean. Not much else to…read morecomplain, brag or talk about.

The thing I appreciate is that this South Pasadena branch is open on Saturdays, 9am -2pm. My…read moreregular bank is Wells Fargo , but the So. Pas. WFB which USED TO BE open on Sat's stopped. Why, I ask myself ? Time is money, right? even on Saturdays. Sunday is my day off. Let me just finish with a color picture, so to speak. When I was a kid in the 1950's I remember back East when there were "BlueLaws" got it? As a Christian I LOVE my Jewish friends. The solution seems to be : Let the Christians run the banks on Saturday. And maybe Wells Fargo can be open P.T. on Sundays. Anyway... In this AI Internet age many more things are 24/7 I.M.O. Each week, everyone needs a day of rest. Doesn't matter which one as long as everyday you fly the Red White and Blue. :)

They have very good service, especially the BM Kelly. She provide more than I expect for my…read moremortgage and provide me good variety of wealth management suggestion. I will recommend others to ask for her service.

Before you want to have business at this bank, please read my experience:…read moreOn May 28th, I went to this bank to apply for a POA (Power of Attorney) for my father and provided all the legal documents. A week later, the bank informed me that they needed a doctor's certification proving that my father couldn't go to the bank in person. (At the same time, I handled the same request with Chase Bank, Bank of America, and Citi Bank. The first two banks processed it on the same day, and Citi Bank took one week.) So, I provided a hospital admission certificate for my father. Another week later, the bank notified me that without a doctor's signature, they couldn't proceed. I then provided the doctor's signature from when my father was admitted. A week later, the bank informed me that the doctor didn't specifically state that my father was unable to handle transactions, so they couldn't process it. I provided a hospital statement indicating that my father was hospitalized and wouldn't be discharged soon. A week later, the bank staff informed me that their manager, Alan Lam, refused to proceed and insisted on a specific note from the doctor stating that my father couldn't handle any financial matters. To date, five weeks have passed, and the matter is still unresolved. This experience makes me feel that the bank manager, Alan Lam, does not care about customer needs or state laws. He only seems to enjoy the pleasure of rejecting customer requests and the power he holds. If other banks can handle the same matter within a day, why does it take more than a month here? If you have banking needs, why not choose banks like Chase, Bank of America, or Citi Bank that respect customer needs and understand the law, instead of a bank that doesn't? 在你选择去这家银行办理业务之前，请阅读一下我的经历： 5月28号，我去这家银行为我父亲申请POA，提供了所有的合法文件。银行一周后告诉我，需要医生证明我父亲不能亲自去银行办理。（我同时在Chase bank，Bank of America，citi bank办理了同样的事情，前面两家银行，当天办好了，citi bank一周也办好了）。于是我提供了父亲的住院证明，再过一周后，银行通知我，没有医生签名，所以办不了。我于是提供了入院时的医生签名。一周后，银行通知说，医生没有注明他没有办理的能力，所以不能办理。我提供了医院的statement，注明父亲在医院，短期不会出院。一周后，银行的工作人员通知我，她的Manager Alan Lam不同意办理，一定需要医生特别注明我父亲不能办理任何经济业务。至今，五个星期过去了，事情还是没有办好。 这段经历，让我觉得这家银行的manager Alan Lam根本不在乎顾客的需求，不在乎state law，他在乎的只是拒绝客人需求的快乐，在乎他享受手里的权力的快乐。 其他银行一天可以办理好的事情，为啥这里一个月都办不好？ 如果你有银行业务，为啥不选择Chase bank，Bank of America，Citi Bank等大银行，为啥选择这家不注重顾客需求，不懂法律的银行？

More than excited about my new car purchase and can't wait to drive it all around the city of LA…read moreand a beautiful state of California. After dealing with several dealerships and car brokers without being able to get to a desirable price level I ended up finding Zorik and his stellar team. Believe my experience as I had a chance to compare - these guys have the best prices and deals possible. Moreover their experience is so vast they can work on different options with you and help you make the right choice that is definitely going to benefit your budget and preferences. I almost lost my hope to find the car with the features I wanted for a reasonable price. But thanks to Edward and his amazing brokerage experience I ended up even with a better option. They were also nice enough to keep my previous car at their parking lot over the weekend before I came back on Monday to turn it in to a dealership. On top of that they put their best effort and kindly attached a number plate to my front bumper using their own instruments saving me a trip to a dealership where it should have been done from the get go. I've had above and beyond amazing experience with these guys. Needless to say I'm going to recommend them to everyone I know and definitely will be back for my next purchase.

The first car I bought from this company was a Toyota Prius and that was back in 2016. Then I…read morebrought my wife there and eventually my two children. I hope that I will bring my grandchildren someday) My family bought at least 10 cars from Autolux and in all cases we were absolutely satisfied. This company definitely deserves special treatment. They are professionals. See you soon

I was there today with my safety deposit box key and was told they needed to do a security check on…read moreme. My husband and I opened a safety deposit box at this branch 25 years ago. I never had a problem getting items out of our safety deposit box until today. After 1-1/2 hrs. of non-help and the person who was supposed to assist me would go into the back office and not come out for 30 minutes while he researched my account, I left. Terrible customer service! Untrained and not interested in doing their job.

Nice clean location, very friendly and helpful staff. There is also an ATM inside the branch which…read morecan be used for extra security.

Pretty efficient. Good service. Nice to be able to the…read moreagents in the local branch instead of the central phone center.

I had such a nice experience at this US Bank branch last Friday, all thanks to Claudia. I had a…read moremoney order that had been giving me trouble for weeks--Western Union and a few other places weren't able to help me cash it. I walked in feeling like this was my last hope, and I'm so happy I did. Not only was Claudia able to get me most of my money the same day, but she also helped me open both a checking and savings account, something that's been nearly impossible for me to do in the past few years. She was incredibly helpful, personable, and even made the whole process fun with a few laughs along the way. If you're in need of opening an account or just want someone patient and friendly to help you with your banking needs, definitely visit this branch and ask for Claudia. She completely changed my perception of banking, and I can't recommend her enough!

Wells Fargo South Pasadena is my favorite branch. The staff are all very professional, friendly,…read moreand courteous. A special thank you to Julie Bui, personal banker, for the exemplary service she gave me. Thank You to all of you and have a safe and healthy holiday.

I've been a customer of Wells Fargo for over 25 years with multiple accounts, and this branch…read morestands out for all the wrong reasons. My daughter arrived on time for her appointment. The staff was gathered, chatting among themselves, and made no effort to acknowledge her. When they finally did, they told her she was "late" and refused to help, even though there was no line and no other customers waiting. All she needed was a simple name change to move her account into her own name. This isn't an isolated issue. The pattern is clear from other reviews, and it points directly to poor management. When employees feel comfortable ignoring customers, that starts at the top. Other Wells Fargo locations handle things professionally. This one does not. I avoid this branch, and anyone local seems to do the same. If nothing changes, it's hard to justify keeping it open in its current state.

They were extremely rude when I tried to deposit a two party cashiers check that had been properly…read moreendorsed. The teller was unhelpful and the manager was rude. When I called to file a complaint I was informed that there were options available. But in retaliation for the complaint, the gave me a one week notice to close my account. Bad service, bad people.

I've banked from BofA to credit unions and for a regular personal account I've honestly never gone…read moreto a friendlier place. It has a mom and pop feel, never long lines, and just so pleasant going in. Everyone is so friendly and sweet. This is so random of me to review a bank, but I think nice pleasant professional people who are good at their jobs should get props in this world!

I've been a member for a couple of years now. Really good experience and great customer experience…read more The one that really shines out the most, is Ana Sanchez. Nothing against the other staff members. Ana has been very helpful. She's helped me with my personal loans and car loan. She is friendly and resourceful. She's always there when I need help or have questions.

I want to take a moment to sincerely recognize the outstanding support I received during my loan…read moreprocess. Jessica Villalon truly went above and beyond every step of the way, making what could have been a stressful experience feel smooth and manageable. Her professionalism was evident in how efficiently and clearly she handled everything, but what stood out even more was her genuine kindness and patience. She took the time to answer my questions, ensured I understood the process, and made me feel supported throughout. It's rare to find someone who combines expertise with such a personal touch, and I'm incredibly grateful for her dedication and care.