Hands down, this company is the best property manager we've ever had. Mike Ablan made the…read moreonboarding process so easy. He found tenants for us almost immediately. Their whole team has been so good at communicating with us on repairs. Unfortunately, after 2 years, we had to have a family member move into the unit. I was a bit worried about telling Mike, but he was totally understanding about the whole situation. Not only is Mike extremely efficient, as an added bonus he's a really nice guy. We're going to miss working with him.

Mine was a simple inquiry for information on property management fees. The response was to set up a…read morecall. Fees should be straightforward. Busy people who work all day, particularly in healthcare, aren't typically available for a "call" during the day. I have a very desirable property and this was a disappointment - apparently I am not the only reviewer that asked a simple question and got nothing.

My husband and I have been trying to find a rental that will accept our multiple pets for awhile…read morenow and have experienced that majority of the agents with other companies do not reply to any of our calls, emails, and/or texts. They don't even acknowledge that we reached out or applied. When a rental became available with Royal Realty, I immediately called the agent listed for the rental expecting no answer. However, he answered the phone immediately and was very pleasant and helpful! I was shocked! I told him, "Wow, thank you for even answering your phone! Most agents completely ignore my emails and calls." Rodney has consistently communicated with me throughout the viewing and application process. He has been the ONLY agent that has done so throughout our three months of hunting for a rental for our family. Just about when I was going to give up on finding a rental, we met Rodney today in person to view the rental and he was so kind and thorough. He explained every part of the home and even took us around the property to show us where the shared units were located, ones that we were not applying for, but that we would be sharing the space with. He took the time to get to know us as people and made us feel seen and welcomed. Most agents we've seen in person unlock the door and just tell us, "Okay you can go look inside" and never really talk to us or show us around. He was very transparent about the application process and the owners needing time to decide if they would be willing to accept our multiple pets. I told Rodney regardless of the outcome, I truly appreciated his timely and consistent communication with us and meeting him today. We are hopeful that the owners will accept our family and multiple pets, but even if not, our experience with Rodney makes us want to find a rental with this company since we know they will take care of us and our needs. Mahalo nui, Rodney!

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

I firmly believe in the importance of a strong tenant/landlord partnership, which begins with trust…read moreand integrity as a foundation that must be built by both tenant and landlord equally. My partner and I have always strived to be exemplary tenants. As a non-smoking young professional couple, we have always taken special care of our (rental) home as though it were our own, paid the rent early, and not bothered our landlord for the "small stuff" we could fix ourselves. In turn, I am so grateful to have always nurtured a mutually respectful relationship with every landlord I have worked with (some more than others;) and we have been renters in Hawaii since 2003. In February, the small house I was renting was sold to new owners and Fahrni Realty, Inc. came on board as our new property management company. They made a great first impression on us in writing a letter of introduction and letting us know they are there to serve us in any way possible. At our initial home inspection, Jerome, Fahrni's agent, asked if I had any concerns and I showed him our old, malfunctioning refrigerator. He got right on it in talking to the owners and replaced our fridge soon thereafter. During the course of the inspection, our home also tested positive for termites and had to be fumigated. Fahrni Realty again was there every step of the way, offering to cover the cost of an overnight hotel stay for us or "comping" us for the night away. Since then, we've only had one small electrical issue, and Jerome was quick to send an electrician to take care of this in a timely fashion, as well. All in all, in the seven months we've been renting with Fahrni Realty and working with Jerome, this company has exceeded our expectations in terms of service, reliability, accessibility and friendliness. I like the fact that we've built a professional relationship on mutual trust; they have let us know they're here for us without smothering us with unnecessary surprise visits, inspections or correspondences. On one more note, when I went to pay my rent today at their office, they greeted me with a hug. Susan and Josie, who work in the office were so helpful in setting me up to make my monthly rental payments online. Couldn't get much easier than that!!! They exemplify the Aloha spirit and really made me feel like ohana. This makes me feel good about continuing to rent with them well into the future. Mahalo Jerome & Fahrni Realty! :)

Team is responsive and proactive in scheduling bookings, interviews, and answering any and all…read morequestions. Their listings are quick to go so I recommend you be just as fast if you're a potential long-term rental. Lots of listings and options for all types of clients.

I almost don't want to write this review cause' i don't want Kamehameha Realty to get too popular,…read morebut Spencer is hands down THE BEST broker in the entire state of Hawaii. I have known him since 2013 and he has helped my parents found a very reliable renter and have been managing their condo ever since. (Although my mom decided to switch to a different realtor for a bit but in the end we went back to Spencer cuz he is just THAT good) He also helped me sold my other condo last month. I have already moved to the mainland at the time but his communication is so on point, it was a seamless and stress-free process. He is the ultimate one-stop shop; You need a plumber, he's got a guy, you need an electrician, he's got a guy, you need a cleaner, painter, attorney, he will get you a name! What impressed me the most was that he virtually augmented my vacant condo by adding furnitures and decor with a software, and the pictures on the listing looked insanely beautiful, it made me want to move back lol Fast forward, my condo was sold in less than 2 months after we left and we cannot be happier! He inspired me so much that i became a realtor myself and i hope one day i will be as good as him! Thank you Spencer! You truly are an amazing dude!

Not good might be an understatement. Never answers the phone, email is a gmail account (red flag),…read moreand the property that I was interested in has been posted for over a month. They use Rently to schedule appointments, which is fine, but they rely on it to cancel and reschedule them too. No personal call to say the agent can't make it. How dare they use such a highly regarded name and provide such lackluster service! AUWE, i say. (it's very obvious the only good ratings are from staff, friends, or family.. when most are 1-star, and the other few are 5-star, something doesn't add up.)

Top Knotch ! Experienced and efficient! Friendly staff with a smile and class ! The best experienceread more

We recently went through escrow for the purchase of a home worth over $1 million, and…read moreunfortunately, our experience with the escrow manager, Sherrie Kimata, was very disappointing. From the beginning, she spoke to me in a way that felt condescending and dismissive. Instead of taking the time to explain documents and the escrow process clearly, it often felt like she expected me to already understand everything she was talking about. Whenever I had questions, her responses came across as impatient and unpleasant rather than helpful. What stood out the most was the difference between her and the rest of the staff. Every other employee we interacted with was friendly, professional, patient, and respectful. Even though they weren't managers, they provided far better customer service and made us feel comfortable asking questions. Buying a home is one of the biggest financial transactions a person will ever make. Customers should never feel talked down to or made to feel like they're inconveniencing someone by asking for clarification. I hope this feedback encourages improvements in communication and professionalism, because the rest of the team was excellent.

Showing was great but had problems after moving in…read more Took 2 months to get added to intercom system. Missed furniture and other package deliveries because they couldn't contact me or get in building. (Not sure if this is a PIL or Cadmus issue) had to PIL 3-4x and Cadmus 5-6x to get it done. Asked for key replacement on Oct 30, only to find out request was submitted today (Nov 18) Seems like after residents sign lease the service/follow ups don't go through as well.

I've been in the real estate industry for a few years and have seen my fair share of property…read moremanagers and realtors. After having the privilege of sitting down with the principle broker, I have found that this company surpasses their competitors by far! They are very knowledgeable, they educate their clientele, they are not afraid to walk away from a deal, and most importantly, they make you feel like family. I would highly recommend Shawn Kahawai, property manager, and Fran Villarmia-Kahawai, principle broker, to all of my friends and family. Even if you are not in the market, I would highly recommend taking a few minutes out of your day, to go meet them!

The staff and services were always responsive. When we needed something fixed, they would send…read moresomeone over to do the job. For this area the rent was very reasonable.

As a tenant I find Cornerstone really easy to work with. Their communication is great, the whole…read moreapplication and entry report process was thorough but easy/user friendly. We've had one issue with the house so far and that was fixed promptly and professionally. very happy.

Our experience working with Joe has been nothing short of amazing! We began our home buying journey…read morein January, and it has definitely been quite the process. We initially found a home we thought we loved, but because it was a short sale, we spent months waiting while continuing to explore other options. With our lease coming to an end, the uncertainty made the process even more stressful. Throughout it all, Joe was incredibly patient, supportive, and understanding. He continued helping us explore other options, and we eventually found a home that we really love! Everything truly worked out for the best. We also want to recognize Rolando for keeping us informed throughout the closing process. His communication and attention to detail made everything go smoothly, and we always knew what to expect. We are beyond grateful to Joe and The O Team for helping our family find our new home. We couldn't have asked for a better experience and would highly recommend them!

We just bought our home in Mililani with Joe and couldn't have asked for a better agent. He was…read morealways quick to respond and was completely transparent about every step of the buying process, so we always knew where things stood. His team is also very knowledgeable, especially on the mortgage side. If you're using a VA loan, they're a huge help in guiding you through that process. On top of all that, Joe is a super friendly, genuine guy. If you're house hunting on Oahu, I'd absolutely recommend him!