Hands down, this company is the best property manager we've ever had. Mike Ablan made the…read moreonboarding process so easy. He found tenants for us almost immediately. Their whole team has been so good at communicating with us on repairs. Unfortunately, after 2 years, we had to have a family member move into the unit. I was a bit worried about telling Mike, but he was totally understanding about the whole situation. Not only is Mike extremely efficient, as an added bonus he's a really nice guy. We're going to miss working with him.

Mine was a simple inquiry for information on property management fees. The response was to set up a…read morecall. Fees should be straightforward. Busy people who work all day, particularly in healthcare, aren't typically available for a "call" during the day. I have a very desirable property and this was a disappointment - apparently I am not the only reviewer that asked a simple question and got nothing.

My husband and I have been with KFG Properties for years. Melga, (the boss) is a very kind and…read moresweet lady. She was always there to help us out if we had any issues or concerns. This is a very nice family run business. We're no longer with KFG, but we will really miss Melga and the gang. We wish them happiness and success in the years ahead. Much Mahalo, The Weavers

We didn't have a problem with the actual company we had a problem with bey! Shes just so rude and…read moreso inconsiderate and really used the fact she had a lot of power over us as a young couple. She was telling us one thing and telling the landlord another thing. We put in a complaint to the company and bey emailed me back. I don't want to hear from bey I want to hear from who's running this that they got my complain they understand our frustration with her and that they were going to do something about it. I'm reading other reviews and there's a couple on bey alone.. so that should tell you that this company doesn't care how their employees are making a bad name for them.

My husband and I have been trying to find a rental that will accept our multiple pets for awhile…read morenow and have experienced that majority of the agents with other companies do not reply to any of our calls, emails, and/or texts. They don't even acknowledge that we reached out or applied. When a rental became available with Royal Realty, I immediately called the agent listed for the rental expecting no answer. However, he answered the phone immediately and was very pleasant and helpful! I was shocked! I told him, "Wow, thank you for even answering your phone! Most agents completely ignore my emails and calls." Rodney has consistently communicated with me throughout the viewing and application process. He has been the ONLY agent that has done so throughout our three months of hunting for a rental for our family. Just about when I was going to give up on finding a rental, we met Rodney today in person to view the rental and he was so kind and thorough. He explained every part of the home and even took us around the property to show us where the shared units were located, ones that we were not applying for, but that we would be sharing the space with. He took the time to get to know us as people and made us feel seen and welcomed. Most agents we've seen in person unlock the door and just tell us, "Okay you can go look inside" and never really talk to us or show us around. He was very transparent about the application process and the owners needing time to decide if they would be willing to accept our multiple pets. I told Rodney regardless of the outcome, I truly appreciated his timely and consistent communication with us and meeting him today. We are hopeful that the owners will accept our family and multiple pets, but even if not, our experience with Rodney makes us want to find a rental with this company since we know they will take care of us and our needs. Mahalo nui, Rodney!

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

He can mix friendly with professional. Its amazing how he finds balance between the two…read more We were his tenants for a year and during that year, he made everything easy and comfortable for us. Im planning on starting my own rental portfolio and I definitely would Darren to be my manager too.

I've been with Darrens Team since the original owner interviewed him! Liz is a rock star addition…read more Together, they're gifts that keep on giving! & trust, we've been through it - they're straight forward & help you take care of the house you've made a home. My keiki that grew up in this house now live next door & I'll simply say this ... I'm at peace moving on. Consistent, considerate, helpful & sincerely appreciated & that's an understatement!

Thank you to my sister for recommending this team because they were an absolute dream to work with…read more As a first time buyer I had no clue what I was getting myself into, and doing my own research/ talking with friends and family only made me more confused. But after taking with Sean and Raullen, I was able to take the first steps and felt like I was finally heading in the right direction. Their team was in contact with me basically everyday from the initial calls to viewing, step by step they explained everything, and anytime I had questions or needed recommendations they were always there to answer. They work with the purpose of supporting you, and communicate so well between each other and the other key people it takes to close on home, that within a month or 2 I was signing and handed my keys!! It's been about a year since then, and I'm so thankful to them for being there and basically holding my hand through the whole process. I'll be sure to contact them again when the time comes! Thank you Sean and Raullen!!

Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us…read moreto break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical.

10/10 recommend. Ebonee & Lindsey have helped my fiancé & I find a unit that would allow our fur…read morebaby on short notice. They were so helpful, accommodating, & really made the moving process effortless. Anytime we had an issue with our unit they would make sure it was taken care of at a timely manner. When it was time to move they helped us find a reasonable cleaning company. We would highly recommend them!

If I can give her 20 stars I would! As a first time homebuyer in 2016, Ebonee gave me the best…read moreexperience ever. Trustworthy, honest and so eager to help me understand every aspect of buying a home. I felt like I was in good hands. I will definitely work with her again when I buy my second home. Currently we moved to WA and she is now our property manager with the help of Mishalei. I couldn't be more happier with the service ILR has provided over the years. They communicate so well and when we came back to visit Oahu in July 2023 for a graduation party, we drove by our house and we were surprised that our home was in better condition than when we lived there Hahahah! Lastly, Ebonee was so kind to help us navigate through the lease terms for potential rentals we were looking at in WA when she didn't have to!   We are grateful for the service Ebonee and her team have provided for us these past 7 years. We trust their expertise and appreciate their professionalism and kindness when dealing with them. I recommend this company 100% if you ever need a realtor and/or a property manager.

I needed help searching for a place to live within a specific zip code/ price range/ bedroom amount…read moreand Kendall went above and beyond to help fulfill my house search. Not only is he quick at responding to emails but he also provided me with personalized links containing many different house options that met my standards. Kendall is a very reliable and kind person, I will most definitely be referring him to others. thank you so much Kendall, Jordann!

Kendall got back to me immediately when I requested his help- I'm so grateful and impressed that…read moreI'm leaving this review before I even reply back to him haha! But seriously, I am relocatiing from Washington state, and it has been extremely difficult to find an apartment in Honolulu, especially from a distance! So excited to be working with you, thank you Kendall.

lf you rent from Bill Ramsey Inc don't expect to get all of your security deposit back if you move…read morefrom there! The Landlord will come up with all types of various charges to keep your hard earned money! I know this for a fact to be true after renting from them a few years and when I moved out they definitely found reasons to take most of my funds from my sec! They even used a past maintenance repair from the past to wrongfully deduct from my security deposit! But their unlaw practices will be exposed on every platform, agency, authority in Hawaii, the Landlord tenant licensing , and consumer affairs including the legal system!

I scheduled a viewing today at 10:30 am in pearl city. Took my lunch time coming from chinatown,…read morepicked up my daughters from Aiea, 5 mins away from the location making me 5 mins late. So, I arrived at 10.35 am, I had no contact information for the person showing the unit but I did have the office contact. I parked and walked 20 feet to the door as it was easy to find. I knock on the door for about 2-3 minutes hoping to find someone open the door. I thought maybe I got my day or time mixed up for another unit, I double checked. I find the office number and I call them at 10:40 am. The lady on the phone was completely gas lighting and her first question was "Did you JUST get there?" obviously, I had to walk from my car to the unit (which was completely visible from where I parked) then to knock on the door and then to call the office. She said she would call me back as I waited. She called back 5 minutes later stating that I was late, and they lady had left already. That she could come back but that it "would be awhile". But why would it take awhile if she just left? did she leave at 10:31am??? I was appalled and let the lady know that this customer service was unacceptable, there was no courtesy call, no grace period, no contact whatsoever on, are you on your way still? traffic? got lost? anything. I told her that if the service was like this in the beginning that I would not want to rent with noncommunicative company to begin with. just for reference, I have worked in property management for 15 years and have had people rent from me due to my customer service even if they liked other properties better. There is always as 15 min courtesy with 3 companies I have worked with and a call at the 15 mins to check on the prospect. (1 here in HAWAII) This woman had to have left between 10:30-10:35am or they forgot and because I had just called them gaslighted me to say it is my fault because I was late. Looking back at the reviews, I am happy to have made the right choice to not follow through with the tour. YOUR CUSTOMER SERVICE WITH THE VIEWING AND THE PERSON YOU HAVE ANSWERING THE PHONE NEEDS TO INPROVE.

Thomas came to my rescue and helped me with a crisis from another property management company that…read moredrove my rental into the ground. There's alot of bad property management companies on Oahu. If you need a good PM, give him consideration. So far, zero drama ...

Was my property manager for about 2 yrs. Have proof Thomas and his team do illegal activities such…read moreas using the tenants security deposit to pay a debt off I owed to him. Did not communicate with me of any lease extensions. Previous property managers would over communicate and get my blessings before those decisions. I've never got any type of feedback from any walk through or inspection of property to validate my property was being maintained. Please do your due diligence and read the fine print of the contract because compared to other standard contracts, there's some concerning fine print and expectations.