1st time customer ready to make a large order to try out thier food. Service was unprofessional, rude, and very slow, in both senses of the word. You'd have to be very mentally "slow" to be smarmy & have a nasty attitude to any customer, let alone a 1st timer in your new establishment, in this economic climate.
Not smart, especially given the fact that there's so much competition in the immediate area. The woman taking my order has no business being on the phone, at all -- in addition to being "slow" she was literally slowwww.
Imagine giving somone the common prefix for a phone number (914) and they rudely interrupt you in a really nasty tone, going: "wait, wait, wait ok? Just wait, give me a second, ok?" Ok... 9.... Onnne... 4 right? 914?" Lol seriously? I'm speaking to her in fluent Spanish, mind you, so it's not a language issue.
I won't go into the details of the rest of my customer experience except to say she was disrespectful, and smarmy every step of the way, for no reason. I'm an easy-going person, and I was as patient as possible until enough was enough. "You know what, never mind," I stated, and hung up. There's something in our culture called "educación."
It has an alternative meaning to formal schooling, that pertains to social manners, class, and style. That lady ain't got it. In fact, we have another word that describes her well: " Bruta." Brutish, dull-witted, and nasty. I don't say this with emotion or anger. It's just a fact. I wouldn't take that treatment if they were serving the ambrosia of the gods, let alone the basic standard fare they sell, and neither should you.
So, congratulations Lulo -- you lost a potential customer right out of the gate, and I know for a fact I'm not the only one. News travels fast. Take my advice, and keep that lady off the phone, and put her to do something else, maybe in the kitchen, away from customers.
PS: We thoroughly enjoyed our feast, delivered from our usual spot on the same strip, that knows how to take orders promptly, accurately, and courteously. read more