The doughnuts they get brought in from Dough during the weekends are to die for. That being said, you'll need to wake up damn early if you want to get the cinnamon sugar ones, because I live right across the street and the first thing I do when I wake up on Sat/Sun is walk over and buy most of them.
Sorry; not sorry ;).
That being said, they have the best bagels in the neighborhood, and the lox are really rad. Their drinks are great too. I have never regretted anything I've ordered at Lula, ever. The only thing I've regretted is not ordering more.
If you show up during a busy time (which is most of the time, since it's so popular), I would suggest just taking out if you can. It's a small shop and gets very crowded. That being said, if you get lucky and stop by when it isn't busy, sitting at the big glass windows is a lot of fun. The counter tops are like old small-parts organizers filled with nuts, bolts, screws, etc. with glass panels resting on top of them. It's a really cool aesthetic that I haven't seen before.
In spite of how busy it gets, the staff are pretty adept at filling orders in an efficient way. It isn't necessarily first-come-first-serve, nor should it be: if the person in front of me orders 3 different toasted bagels and two complicated coffees, and I'm next and just order some doughnuts, the staff member at the register will just quickly grab my order and send me on my way. This may seem like it slows down the line a bit, but that's a fallacy; it's the right way to fill orders. The person at the register grabbing my doughnuts won't make the triple-bagel/double complicated coffee order (that was already paid for) take any longer. Not to mention, all customers MUST sign the receipts when using a credit/debit card, so the cashier can be grabbing my stuff while I'm doing that. It's as efficient as it can be.
The following is probably the most nit-picky criticism in history, but if I HAD to criticize anything, it would have to be the way the line naturally forms. They can't really do anything about it due to space-constraints, so it isn't really something that can be improved, but during busy times, the only place the line can form is right along the counter. Unfortunately, because of the little section that lifts up for staff to enter/exit the kitchen area, as well as the little door that leads downstairs to what I presume is storage, customers in line need to space themselves out accordingly, lest they end up blocking one of these pathways. This makes the line stretch longer than it otherwise would, as there must be two gaps in the line. Combine this with how busy the store gets, and it's often difficult to tell who is in line and who isn't. I end up having to awkwardly ask people whether or not they're in line almost every time I show up during a busy hour. If someone isn't paying attention and stands in front of one of the staff pathways when a staff member is trying to get through, everyone behind them ends up having to shuffle backwards, which can be difficult in such a small, crowded space.
I don't really see of a way they could realistically modify the layout to improve the line. However, one suggestion would be really push using an app like Seamless/Grubhub during the peak hours (maybe give a little discount for doing so?). That way, people could hang out outside/nearby and just stop in to pick up their order when it's ready. That could do a lot to reduce the line clutter when it's busy, which would open up a lot of room in the store.
I should note that Lula IS on Grubhub/Seamless, but it doesn't list the open hours. Furthermore, right now (10:43 AM on a Saturday), Grubhub states that it is closed, when I was literally there like an hour ago, so I know for a fact it's open. I understand that their delivery staff might not be available at all hours the store itself is open, but as long as the store is open, i wish I could place an order ahead of time for takeout. it would be nice if I could place my order and pay ahead of time, and then just run over to the store when I get the text alert that my order is ready. Still, it doesn't list their delivery/pickup hours in the app (this could be a bug?), so I'm not sure exactly what the deal is.
Put that in perspective though - that's my only criticism, and it's exceedingly minor. Furthermore, the fact that the place is so frequently crowded is indicative of its quality. LBREAM! read more