This is our experience on 12/30/ 2019!!!!! at Pala Casino & Resort goers make sure your stomachs are strong as steel! Jaena got FOOD POISONING from their UNDERCOOKED CHICKEN WINGS and their D.H. in Risk Management denies there was even an incident to begin with and therefore no actions needed- NOT EVEN AN APOLOGY! He said I could not escalate it further because he is the department for escalated matters and that's it!! He based this from his so-called "thorough investigation" which did NOT include speaking with the host, did NOT review video recordings showing everyone grossed out by the RAW CHICKEN, did NOT look at our receipt to see two orders of chicken wings, (one being free of charge and replacement requested to go)...BUT he did however make sure they checked the FROZEN chicken and was certain there is no issues with the FROZEN chicken in the FREEZER!! and when I brought up the 2nd order, he didn't believe they were anyway related. BRUSH UP ON YOUR CUSTOMER SERVICE PALA! You didn't have to be smug assholes when your carelessness got my daughter sick! Guess it doesn't matter if you're a HIGH limit member or not.. Cuz if it had... maybe he would've been a little more tasteful (pun not intended) and Pala actually take responsibility. read more

Been here twice now... Service is really bad here... first visit the zero-personality bartender was unfriendly, didn't seem happy to be there, and made us feel like we were bothering him. Second time we sat on the patio, and I had to walk in and flag someone down to get service, then it was still slow after that even though hardly anyone was there. Food was ok and the view is nice, but the bad service ruins the entire experience. read more

It's a outside patio style lunge bar & live music. You can order some appraiser or order food from the food court & even the noodle bar and have it here at Your table. There are 5-6 big screen TV that will show your favorite game. We end up watching TB beat the New York Ranger in eastern conference final hockey game. My wife order the food from the Noodle Noodle & they deliver it here in the Luis Rey's lunge patio, with nice live music and beautiful evening we both enjoyed our night out. I like the set up and the ambience. read more

Luis Rey's - Live music in the background. - Burgers Near Me - Pala, California

I have been coming to Pala casino for the past few years, and I frequent Luis Rey's every Saturday for their Happy Hour tacos, along with other food and the buffet. Today, for the first time ever coming here, my family and I were turned away because of my four month old baby, who had nothing to do with my patronage. We aren't allowed on the patio because of her, which I understand, but if I am to order anything off the menu, I have been told that i need to wait at the bar. Again, I obliged. Not a problem. Now, just ten minutes ago, I was refused service by your bartender Lilijiana and the manager. "It's too busy for your order." Again, I have been coming here for years, been a patron and have spent $50 to $500 at a time at your casino, and to be rudely turned away because of my little one, is upsetting. Other customers have their food brought to them in the dining area. I even offered to wait at the bar to make it more convenient for your lazy employees just so I can enjoy the food. I was under the impression that this establishment was a family friendly environment, but the service my family received tells me otherwise. I don't believe I'll be coming back. read more

We were so eager to try this restaurant but unfortunately were very disappointed. We ordered wings and a burger with onion peels last night and paid 13 dollars for 6 tiny wings!!!!!!! Crazy and not only was the price pretty outrageous for the amount of wings whoever made them put pineapple in them so I was very annoyed and disappointed. They closed ten minutes after we got our food so it was too late to correct the order. My boyfriends burger he ordered with no cheese and they put cheese on it and the onion peels were icy cold. Wouldn't recommend !!! Maybe try the buffet instead read more

These guys suck. Selene took our order of "hotwings" to go...and you might think that is straight-forward but I think it thru her for a loop when we asked for ranch dressing. She acted like she didn't know what it was. She goes to the register and there are like 15 people standing around doing nothing. Management needs to get a handle on the idle hands and bad attitudes in that place. read more

The worst hamburger I have ever tasted!! It was late night we were at the casino we asked it to go. Meats so dry, so tasteless, no mayo, the fries and the meats smelled like fish, never again!! read more

HAPPY Hour is Good here $5 brews, and muchies,not bad for a Thursday night,glad I drove to OceanSideee

Out from Arizona, spent 4 days at Pala Casino in N San Diego. This place has great food and good service. Thanks read more

Meal was awesome but the outdoor patio area is very nice the view is amazing when the sunsets. Friendly staff

I attend Pala regularly but have downsized my time at Pala due to lack of customer service in their food and beverage areas. The Buffet managers have always maintained good customer service but then completely opposite at Luis Rey's. They did a remodel and they forgot to remodel the staff. Stood at podium for 5 minutes before I was acknowledged by host. The host was helpful with getting a table cleared since no servers or bus people were on the floor. Now waited 7 minutes until a server comes to my table and ask if I am ready. No other greeting. ‍... I order my food which comes out and it's another 14 minutes before my waitress comes back by now my drink is empty and I am thirsty. Lol... I am a business owner and understands consumers have a lot of choices which makes customer service important. I didn't see any manger(s) overseeing the operation which probably is a contributing factor. Step up your game or be ready to continuously decline in business.... read more

It was another just ok experience. Tried to have dinner at Sushi Sake and the bar was packed. Standing in line there, nobody says anything to you. So we went to Luis Rey's and were seated right away. Liked the surroundings and the service was good. I had the BLTA salad without the T and it was fried bacon overload. My wife had fish tacos and they were good. read more

This place hands down reps North County SD hard. SHIIIIiissshhh .....this spot is the shiznit and sets the bar. Enjoying local crafts while taking in the blessing life is. read more

Luis Rey's - Burgers Near Me - Pala, California

Have gone to this casino many times but this was the first time we ordered the nachos from Luis Rey. On the menu they are listed as having "steak" but when ours arrived, it was ground beef! It was take out so not convenient to return, but would have liked to. If you order take out from this place, be sure to check it before you walk away. Also, asked for a side of salsa and the wait staff who took the order told me we wouldn't need it. I like salsa. No go. Disappointed. read more

The service was pretty terrible, but the food was great. If you ask your waiter to bring something, he will either forget, bring it out an hour later, or never bring it at all. read more

Holy crap-worst service ever! Our gal was overwhelmed, and rude and ran around like a crazy person doing absolutely nothing! We waited forever for our food and almost had to walk out because we had a show to get to. We had to beg for a refill. It was bad. And we ordered the Kobe burger which tasted like a Costco patty. And the truffle fries? Just fries, no seasonings at all. read more

This sports bar is strange. My husband and I visited the Pala casino and we walked over to this bar because the TVs were on and playing several different sports games. It looked great at first because of the options on tv, but apparently the bar wouldn't open until 4pm. I understand the changes with COVID, but it seems strange to have such a late opening time for an outdoor sports bar in a casino. Giving 2 stars since they were at least flexible with allowing us to sit in the bar area to watch tv after buying drinks at the center bar and walking over. read more

Unfortunate experience Friday, July 6, 2018. First of all, they need to enlist the use of a pager system if there's a wait. They also need a waiting area. We were told we'd have to wait 45 minutes. So we put our name on the waiting list and went into the casino. Came back after 35 minutes to find our table was given away. The host said, "We called your name but you weren't here so we gave your table away, you'll have to wait another 20 minutes." What in the world???!!! What the host should have said was, "I can seat you immediately!" When I expressed my dissatisfaction with this, the host actually began making excuses for their snafu. I asked to speak to the manager. Who also made excuses for their blunder. Didn't offer an apology. Not once. They were so dismissive and unprofessional. Luckily a very nice man who was seated alone at a 4 top offered us his table. Yes, a stranger watching this exchange had to intervene. I still can't believe it. After we sat down the waiter approached. He didn't greet us or say hello. Didn't even smile and had a negative attitude. Just asked for our order. It was like they were ticked off at us for expressing how we felt about what happened. If I were to offer input to the general manager I'd say have your servers/hosts/managers take a customer service course STAT. They handled this whole situation so poorly. It was very disappointing. Our food came out cold and unappetizing. What a waste of money. We were given another server. Thank goodness she was WONDERFUL. The cover band playing was GREAT, too. If this is the new Luis Rey's they've got a long way to go in the area of customer service. Here are some easy fixes: * Enlist the use of a pager system. * Get a waiting area. * If you have a dissatisfied customer, don't make excuses, APOLOGIZE, don't argue with them. *Don't EVER make the customer feel as though YOUR BLUNDER is their fault. *Never argue with your customer so loudly that another customer has to step in to resolve an issue. Hopefully this doesn't happen to another customer any time soon. read more

Food was really good . Had the Guinness sandwich and fries. Their fries were unique and tasty. My wife had a mai-tai which was well prepared. Service was prompt and fast. Would definitely return again. read more

They do not let kids sit on the lounge area. It's 21 and over and they have live music every Friday and Saturday. The food is average bar food the service is poor. They have great TVs to watch any game all over the lounge area. Order the drink skinny margarita asked for no salt it came with salt and it was the wrong margarita, The way they did apologize but did not do anything about it. I will definitely not be coming to this place for food or drinks. The selection of drinks and beer is also very limited. read more

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Service is the worst I have ever experienced. After waiting more than 20 min. Finally Walked to the bar to get my own water.

Cool place but a little slow on service. One of the most flavorful carne asada tacos I've had. The coconut shrimps are delicious too! I'd probably order 6 tacos for myself next time. read more

This place was great! They had $1 street tacos , drink specials & a Kobe burger which was delicious. Service was outstanding! The outdoor patio was very comfy. I will be back. read more

Luis Rey's - What a bargain! Delicious food & great service! - Burgers Near Me - Pala, California

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Burrito - all killer, no filler. For real. All beef, great amount of cheese. No rice or beans to ruin things. Protein choice. Nachos - cheese. Cheese. Cheese everywhere. Real wonderful cheese. Coconut shrimp - this is what you want in a coconut shrimp. Crispy, sweet, spicy. It's all there. read more

I use to enjoy coming here with my family but after the complete rude service I received from the bartender and not being able to order happy hour tacos because they didn't want to serve us because we had our four month old daughter is completely unacceptable. We come here almost every week or other week for the last 3 years and to be treated in such a way is just awful. Will definitely not be returning to a place where the bartender is rude and not at all family friendly. read more

Great grilled halibut tacos mmmmm. ...but one of the worst Margueritas I have ever had! Service is a bit slow but worth waiting for! read more

Luis Rey's - Burgers Near Me - Pala, California

Service was excellent! Very nice place, food very delicious, love the group playing that night, we had a very good time.

A friend an I were simply looking for some French fries to go before a show, and the host directed us to the bar to order. The second we sat down the bartender over heard me saying we're getting fries to go and quickly said we don't do to go orders during happy hour. Rudely. I asked can we get it for here and can I just get a to go box ? She said well I guess but we don't do to go orders. Once again in a rude tone. At this point we don't even feel comfortable ordering and i let her know she was rude, then we left. She was not welcoming. I understand we have off days but from the beginning to the end she was rude. I would not go back. I'm giving two stars only because the host was helpful and nice. read more

Great Ambiance. Great Food. HOWEVER, The Service was unfortunately terrible. I like to give places the benefit of the doubt, but it wasn't even busy. We weren't sitting in an area where we could be missed, we were right next to the bar. It took 20 minutes for the server to come around to us. We ordered our drinks and then our food. My group received their drinks and somehow our server forgot mine. The drinks were average. We had also ordered chips and salsa and the server then realized we were missing that and brought it out, along with our food. Food was really good, but like I said, the service was unfortunately terrible read more

I am a frequent regular, my table usually has Fidel as our server, but today we had Junior. Where do I begin, he has an amazing attitude, very attentive, excellent customer service skills. I had someone running a bit late today in my group and he accommodated us great! He made sure that we all had constant waters refilled, cocktails replenished. I ordered a new item off the recent menu change! It was A++++ I got the Filet Mignon Medallions cooked medium rare! Amazing!!! Beats the Kobe burger in my opinion, it's price point at $18 is a steal! I recommend everyone try the new menu items! Luis Rey's you are doing an amazing job! Take care of Junior, he is an asset to the team!! Look forward to visiting again!! read more

Luis Rey's - Filet Mignon Medallions!! - Burgers Near Me - Pala, California

We had an early dinner/late lunch on Sunday. They had very little to offer in the way of food. The restaurant was not crowded. The shrimp taco special was good although $15.95 for two tacos, salsa and sour cream was not a great value. The chicken quesadilla was also good but again not a great value at $14.95. Avocado or guacamole was not available. read more

$1 street tacos and Happy hour $3.75 margaritas were really good. Our server Liz was awesome. Relaxing environment. Loved it here. read more

Luis Rey's - Street tacos and margaritas were good - Burgers Near Me - Pala, California

I ordered the Kobe Burger tonight from the Luis Rey restaurant at Pala Casino and it was just okay. The quality of the meat was great, but the tomato and lettuce (if you call that lettuce) didn't pair well with the burger! They used yellow tomatoes and micro greens...wtf? Whatever happened to just regular red tomatoes and ice berg lettuce? I also felt like it was missing some seasoning. The bun should have been a sweet Hawaiian roll and that would have topped it off! Maybe an aioli or BBQ sauce would be fantastic too! I believe they were trying to build height, but they failed with those yellow tomatoes! A onion ring would have been way better if they were trying to build height in the burger! The truffle french fries were exceptional though! The ambiance was very loud and noisy due to the band they had playing which caused a complete inconvenience with communication towards the company you were with and the server! You literally had to yell at each other and the server in order to hear anything! The volume should be turned down a tad and it would be fine. I would rather talk to the people I'm with then stare at them due to me not being able to hear anything! read more

The staff was great really enjoyed the food the atmosphere was nice it was a relaxing place the band playing was awesome I highly recommend it read more

Luis Rey's - Awesome place - Burgers Near Me - Pala, California

Food is great. Happy hour makesnit better. Waitress was a little lost even though it wasn't busy. But definerly recommend.

The food was awesome and the service even better. The chef Miguel, is a personal friend of mine, but if I didn't love this place, I'd just keep my mouth shut. As it is I do love the food and the atmosphere. The live bands are usually good and the food is amazing. I drink my bourbon neat, so there is no way for me to judge the bar accurately. Open bottle pour Burton in glass and serve...they did it well and in a timely manner. The staff is always very polite and I'm not a regular enough for them to recognize me so being friends with the chef means nothing. I highly recommend the food and atmosphe at Luis Rey's! read more

Just want to say my experience at Luis Rey's was unforgettable! Food was amazing and all the staffs were sooo amazing and super nice! All the foood was incredibly fresh and perfectly cooked! Especially the ahi tuna poke and ceviche was next level! And they have the most juiciest burger ever!!! And let's not for get about those tacos!! You have gourmet tacos to street taco which was amazing! And 4-7pm happy hour?! $1 street taco? Wow! Can't wait til I go back!!! read more

Luis Rey's - Juiciest burger EVER - Burgers Near Me - Pala, California

The service here is terrible. Our waiter gave us our drinks and we tried 30 minutes to try to flag her down again to order food. We couldn't even pay for our bill because she never came to our table again. We ended up just getting pizza next door because we couldn't even order anything. read more

Nice spot outside. The food was pretty good! Service was sparse... It does get you away from the food court scene inside of the casino though! read more

The people giving this place five stars are nuts. We were staying at Pala, and thought that after six months, something would have changed. Not a while lot did, at least for the better. They do have chips and salsa now, but the salsa is atrocious. It's a really bad canned product. Someone did come over and take our order pretty quickly, which was nice. However, he disappeared, never to be seen again. After a couple of minutes, the manager stopped by. Sounds good, right? It would be, except it was clear that he anticipated that things weren't going to work out, and instead of managing his staff, he came to do it himself. I ordered a Cadillac margarita, on the rocks with salt. This is a staple cocktail, and it was executed horrendously. It was clearly the cheapest well product. My girlfriend get a regular margarita, blended. It was probably the same thing,a nd not even blended well... it was liquid with a layer of slush. I sent mine back and got a beer instead. Our food was already on the way, and finally arrived. The cheese quesadilla was soggy with oil from cheap cheese. The mini chimichangas were NOT chimichangas... it looks like they made them in a pan and didn't even let them sit long enough on the other side. It took multiple requests to get a glass of water. The whole time, far too many staff are wandering around far too few tables (they have about a dozen tables that are way too big, with ridiculously enormous chairs, and are wasting at least six more seats). Everyone looks really busy, but isn't actually accomplishing anything. Their hands were empty almost all of the time. We watched them serve one person at another table, then minutes later the rest of the table. The first guy let his food go cold while waiting for everyone else to be served. This place is a perfect demonstration of failed management. I'll bet anyone the manager is a juiced-in tribe member and has never managed any part of a bar or restaurant or service organization before. Jon Taffer would tear this place apart. NOTHING is right here. Next time, we'll follow our first instinct... drive a few miles down the road to El Rey. read more