I'm sure these guys are nice, but heres the deal.
my car broke down Tuesday night on the US 60 on my way home from work. I was terrified. I'm only 22 and just moved out here from Texas on my own and have no family here. I originally called Guys Body Shop which is next door to them and told them my transmission failed and I needed to tow it to their place. they said that was fine. I requested that they call me once my car got there. about an hour later, when I knew my car had been towed and shouldve been at the shop, I hadn't heard anything. I called and there was no answer. I decided to wait till the morning.
I tried calling Guys Body Shop again 10 times the next morning and no answer. FINALLY at like 930 in the morning they answered, only to tell me they dont do any mechanic work, they just do body work (I shouldve known better lol, that was my own fault) but luckily, Luis Auto is right next door so the man on the phone said he was more than happy to bring it over to Luis' shop. I thought, great, what a lucky break!!
so i called Luis' shop to let them know what went on and they said they would take a look at it that day. when they asked what was wrong with it, I said the transmission and they said "oh, that's it? okay, I'll get to it today." I asked them to please call me before they did anything and the guy on the phone said okay, but then went to hang up, without taking my number or my name down!! I had to interrupt him to give him my information. once that was done, I didnt hear from him for the rest of the day. I called near the end of the day, around 5, just to check on things and a nicer man answered (I believe it was Luis himself). I asked him what was wrong with my car, he told me it was definitely the transmission. I asked him what specific part failed so I could get an estimate later on, and he told me that the guy who was working on it during the day went home for the night, so he didnt know exactly what was wrong. what? weird, but he told me to call first thing in the morning so he could give me an estimate of the repairs and to tell me what parts failed.
I decided to wait until an hour after they opened to give them time, figuring they would be getting into the office and would need time getting situated. I called around 9am and was met with ATTITUDE from one of the employees. I asked if there were any updates and he said to me (word for word) "I know you've been calling but yeah I havent gotten around to it. we just got here, you need to give me more time." ...okay. so I apologized and explained again that it's my first car and I just am worried. all he said was "yeah" and hung up. it made me feel dumb for even calling.
I know things get busy, but all I ask is for updates and if I call asking how it's going, I shouldn't be met with attitude and I shouldn't feel like an idiot for being concerned about my car.
the day went on and I STILL HADNT HEARD FROM THEM. all I was waiting for was an estimate of what was wrong! they had already run a diagnostic on my car, so they shouldve known and told me what part failed at least, right?
I had my wife call them because she is a little more assertive than I, and they told her that the entire transmission was shot and that i would need to pay at least $1500 for a USED transmission (their words). when she asked what parts failed, they didnt give her specifics and just said that the entire thing was shot.
I didnt trust it, so I took my car somewhere else and turned out it WASNT my entire transmission, it was the computer system and that is covered at the dealership with my warranty!
in my opinion, their service was shady and they just wanted money. they didnt care about my concerns and every single time I called I was met with attitude.
dont waste your time. read more
