My husband and I are in AZ attending our cousin's wedding. We didn't have time to get our nails & feet done before leaving Cali so we yelped local nail shops by our hotel. Our cousin also thought this was a great place to go. We called first and Nellie (I later learned her name, the shop manager) said come in they could service us when we arrived. They started with the pedicures. My husband had a woman (who I later learned name is Micky) and I had a gentleman, the younger of the two in the shop. The gentleman told us to have a seat in our respective chairs. I asked if I could look at color, he seems a little irritated by that request, but I thought maybe that was just his personality and it was nothing. He gave me one color book. He then began doing my feet. He didn't scrape but for a quick second and I said something he did a big sigh, I then realize he was being rude. He left plenty of dead skin around my toenail and on my toes, I asked if he could get it off, he did another big sigh did a snip snip and asked if I wanted polish. I said no I didn't want polish, he said OK. Got up aggressively snatched the liner off the tub, ent into the back room, came back aggressively rolled his chair into another chair and went to the front desk and sat down. The lady Mickey, looked at my face and I said he left a lot of skin, she offered to clean it up for me. It took her about another 10 mins to clean up my feet, she did an outstanding job. Let me go back, after the guy walked off, I began was looking in yelping for another spa because I wasn't getting my nails done there. After Mickey's great customer service, I decided to stay to have her do my nails!! I love them, she did a great job. We talked about how long she's being doing nails, where I was from, how long I was in town etc. Mickey made me feel like a valued customer.. she saved the day. If it wasn't for Mickey this review would be a ONE STAR. The spa was clean and I learned they had more polish options than the one book that was given to me. The price is a little expensive. My pedicure was 49.00,.
32 for the pedi and 17.00 for gel. My fill was 60.00 (gel polish) my husband's basic pedi was 32.00. Our total was 141 and I gave Mikey a 20.00 tip. Overall I'm happy, but if they do not manage the guy they will lose business. I also just point out, Nellie, knew the man was doing my feet, but then Mickey was doing my feet. As a manager she should have approached me right away to see why things changed during the process, that's apart of being a good manager. She did ask me at checkout how was everything and I told her the guy was rude to keep and explained, she apologize. And said sometimes it happens but they have to remember some customers use Yelp. lol. I don't think she meant it like that but she was apologetic. She didn't offer me the stamp card she offered the previous 3 customers. I asked for a receipt but she couldn't give me one because I used Zelle as a form or payment, but it's a 3% charge if you don't pay with cash. read more