I really wanted to love this place, especially since it's considered an Austin staple, but…read moreunfortunately, my experience was pretty mixed.
My biggest issue started before I even got seated. There is a QR code that you're required to use to join the waitlist/queue, but this is not clearly communicated on their website. You essentially have to arrive at the restaurant and figure it out once you're there. For a restaurant that is known for having long waits and high traffic, I feel like this information should be clearly stated online so people can plan accordingly.
Once I joined the queue, I was number 43 and ended up waiting about an hour and a half before being seated. I understand that popular restaurants can have long wait times, but the lack of transparency about how the process works made the experience more frustrating than it needed to be.
Once inside, the ambiance was actually quite quaint and charming. That said, considering how much traffic this restaurant gets, I was surprised by how limited the space is. I honestly think expanding the property would make a huge difference, although I understand that may not be entirely within their control.
One thing I will give them major credit for is the menu. Online, the selection makes it look somewhat limited, but once you're there, they actually have 50+ food options, so there is plenty to choose from. That was definitely a pleasant surprise.
Unfortunately, my entrée was disappointing. I ordered a shredded beef taco with salsa and substituted a side salad. The beef was extremely tender, but unfortunately, it was also very dry. The salad was another disappointment because the vinaigrette was honestly not good. I don't think I've ever had a vinaigrette that I actively disliked until this meal.
Thankfully, my fiancé had a much better experience. He ordered an enchilada and said it was one of the top five enchiladas he's ever had, so clearly there are some standout dishes on the menu. That definitely made me curious about trying something different if I ever return.
I also really enjoyed that they offer hibiscus tea. I was very happy to see it on the menu, although I personally think it would be better served on its own rather than incorporated into one of their mixed drinks. The drink itself was just okay, but the hibiscus flavor was great.
Overall, I can see why this place has become an Austin staple, but I think the experience could be improved significantly by making the waitlist process much clearer online and by improving the consistency of some of the food. The menu has a lot of potential, and clearly, some dishes are excellent! Unfortunately, mine just wasn't one of them.