Where do I begin... Services provided: - Basic pedicure (For myself) - Acrylic gel tips (For myself) - Acrylic gel tips (For my daughter) Total: $115 (Don't including tip) CONS 1. Owner is harsh with her employees in front of customers (very uncomfortable) 2. Nail technicians are rough, both my toes and fingers were cut 3. Due to an appointment coming in the nail technician did a rushed job (Owner pushes her to do my nails) 4. Technician had to paint the nail color over and over and over since they use cheap gel polish. (Very annoying) 5. Asked for the gel tips to be thin and got very thick acrylics 6. Gel is lumpy and uneven 7. 4 days after the gel acrylics tips, gel began to chip away. (I don't even wash dishes!) 8. 6 days after a tip broke off while I opened the car door! (RIDICULOUS) 9. Extremely overly priced for mediocre service PROS 1. Nail salon is clean 2. Take walk-in 3. Have a hair salon in the back, which is cool if you're trying to get dolled up in one shot 4. Attentive The pictures I've shared were taken on day 4 and day 6 after getting my nailed done. I don't recommend this place due to mediocre service, high prices and chain smoking loud owner. read more

Lucy Lu's Salon - 6 days after getting my nails done and more chipping ‍ - Hair Salons Near Me - Brooklyn, New York

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First time visiting this nail salon. Went in as a walk-in for gel manicure removal and regular manicure. The receptionist greeted me with water refreshment. There were already customers ahead of getting a pedicure and manicure. Wait wasn't too long. Space was clean. My manicurist was Wendy. She was very delicate which was much appreciated. She did an amazing job for someone who does not often get manicures. I will definitely be going back for her. read more

Lucy Lu's Salon - Regular manicure - Hair Salons Near Me - Brooklyn, New York

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I called last minute for a pedicure because it's near my home and the owner was nice and told me they would take me no problem. I got a 30$ gel pedicure, my lady cut me twice where I almost bled and left in pain. She barely took off any dead skin and when I asked she told me 8$ more. My pedicure didn't include any lotion on my legs or barely wet them at all. I could have left my entire legging down and not gotten it wet. She painted on the gel on my toes and it got on random parts on my feet as well, the gel wouldn't dry and she kept blaming the "machine". She put on two layers of RED gel and then had to remove it with a machine twice on both of my big toes, you can only imagine how messy this looked. The entire time she kept hurting my toes and fixing with her own long nail (not hygienic) I was so frustrated and the owner heard and saw and did absolutely nothing just made snobby comments from afar about being tired of people complaining..... Keep in mind I NEVER write reviews and I never once even asked for a discount. I simply tipped 7$ as I would anyone and paid for this awful experience. Save yourself the trouble read more

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It is better to make an appointment because they get busy but they are excellent for both hair and nails. Efficient and good quality ingredients. A nice place to relax and be taken care of. read more

Horrible. Extremely unprofessional! Do not get your hair done here!! Worse blowout I asked for waves the lady did NOT know what she was doing. Waste of time and money. Please do not go here. read more

Came in on Friday to get a quick manicure after lunch at mill basin deli next door THE ABSOLUTE WORST PLACE I HAVE EVER BEEN TO. My cuticles were bleeding and nails were uneven. Yes I am a man and my manicure should be easy and clean quick... not at all Stay far away from this place.. The technicians have really bad attitudes and their nose is up in the air Save your money Thank me later read more

Second time going there as a walk in. I really wish they paid more attention to cleaning up the nails. I would also appreciate it if I didn't have to swat flies away while trying to relax when having a pedicure done. read more

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Ridiculously busy and my gel manicure was average. I had Amy, she was okay no complaints towards her, but the gel manicure came out bumpy and my friends pedicure was painted crooked. Don't think I'll be coming back. read more

Lucy Lu's Salon - Hair Salons Near Me - Brooklyn, New York

Getting my feet done by Amy who is not so nice! I asked about the callus remover and she told me it's $8. Like I couldn't afford to pay it. This is my 1st time here. She asked if I wanted the spa pedicure when I said not at this time I immediately sensed an attitude. Maybe that's why she felt I couldn't afford an e yes $8. She also cut my toe nails too short when I asked her not to. The lady next to me received a nice massage and had her feet scrubbed. I did not have the same experience. I might come back but not to see Amy! I'll come see Therese or someone else but not Amy! I had to update because although amy sucks everyone else was wonderful. I even got a hug from someone because while sitting there I found out a friend died. I was devastated. Everyone was so nice and made me feel so much better. I will be back just not to see amy. read more

If your African American descent don't go there. Your business is not valued. I experienced racial provocation by Asian woman. The goal was to make me leave because they want to change my appointment time while waiting for service to fit in two Caucasian people who were not scheduled before. I guess my money and tip is a variant of green. I have been a customer for over 5 years. The truth alway surface!!!!! read more

If I could I would give this place ZERO stars. The receptionist was sooooo rude that I wouldn't step foot into this place for the simple fact that they do not care about customer service. The color gel was good and lasted 2 weeks. But the rudeness and disrespect that came out of this woman's mouth made me feel like she was doing me a favor but scheduling me. I requested a 4:00 appointment and without even listening to me told me to come in for 12. After I explained I'm working and can be there by 415, she proceeds to tell me to come at 5:30 to be taken by 6. Completely disregarded my request. If there was nothing available, no problem, I'm flexible. But no need to yell at me and make me feel like I'm doing something wrong by trying to schedule an appointment with their salon when there are 1000 other salons in the area! Sucks.. I really liked the nail tech that did my nails last time. But they just lost a customer because of a nasty front desk lady who sounded like she's 90 years old smoker! read more

If I could give this salon 0 stars I would. My mother-in-law went all the way to this salon to get her nails done today and was met with discrimination because of her skin color. They refused to acknowledge her, or touch her hands, and put clients ahead of her when she had already been waiting 15 minutes. She and my father-in-law (who is white and was asked if he was getting his nails done after my mother-in-law was already waiting!) ended up walking out and went to another salon (Futuristic Nails) and was treated wonderfully and respectfully. This is absolutely unacceptable behavior, and I am enraged that she was treated in such a disgusting manner. You lost multiple clients because of your actions and acceptance of discriminatory behavior. read more

So I decided that I MUST know how good their nail services were after the issue last time. Well, now I know why I waited over an hour last time. They're amazing!!! I got the best pedicure of my life from Amy at Lucy Lu's. No kidding, I will never go anywhere else. She was attentive, precise and made me feel like I was a queen! (She was even amazing when she pretended not to notice how many times I cringed and jumped because I have the most ticklish feet of anyone I know). There's still the issue of not really setting things up well time wise here. I came in for a manicure, pedicure and a wash and blow out. Unfortunately I never got the blow out done because there was just not enough time but if they had washed and blew out my hair before the pedicure started it would have worked more efficiently. No matter what though I will be back to Lucy Lus and I can't wait to get back there! read more

This is my second time here, and both times were great! My old nail salon didn't accept credit cards which can be annoying. I got great gel mani's and pedi's at Lucy Lu's. They give amazing shoulder massages after your manicure and offer tiny bottled waters to their clientele. The owners seem nice and the atmosphere is relaxing and clean. I will definitely be returning!!! read more

Lucy Lu's Salon - Hair Salons Near Me - Brooklyn, New York

HORRIBLE SERVICE!!! Very rude and disrespectful!!! This place is so unprofessional! I was harassed by a woman who they wanted to take before me, while I had already been there waiting for 45 minutes! The mani/pedi services were lousy. They didn't even clean under my daughters nails before applying nail polish!! Don't waste your time or money! read more

Was there this week- had Lisa for my second time. Wasn't happy that she decided to chat on her phone instead of letting me get my manicure. Also knowing from another time she passed me off afterwards for my pedicure. After asking and being reassured that she would do both mani/pedi - totally unprofessional and will be talking to the owner. I just don't like tipping 2 people or tipping rude workers. You are also supporting to get a complimentary 1 minute massage which Lisa never does cause she runs off to her next appointment. read more

I went to there grand opening and also told my daughter to go there, everything was fine until the 2nd time I went, I had an appt. & still waited over an hr, so appointments apparently don't mean anything. I let it go an returned a 3rd time, I got the nail dip again this time from a different girl (Lisa) & she filed my nails down so much they were burning, she was doing them like tips, I have short nails and never get tips. I also got a French pedicure from a different nail tech & she painted toe crooked. I didn't say anything causes I just wanted to get out of there My daughter also gave them another try for a manicure pedicure, she had gel polish from her prior appt. there & yet they wanted to charge her to take it off because she was getting regular polish and not the gel again. I find their customer services to be poor I don't care how many times they stamped my card, I would never return. I had gotten the dip serval times before and I never had this problem & the nail text was so nasty and the owner allows this, she tried to make an excuse stating that the way they talk. Meanwhile the nail tech was yelling at me and talking in another language to her coworker complaining about me, right in front of me. I might not understand Chinese but I know body language. I never been more stressed out. I don't have a lot of free time and when I get my nails done its usually a time of distress & relaxation for me I would never recommend this place to anybody as I received very unsatisfactory work and service. The nail polish on my hands cracked off after two weeks & my nails are paper thin now. & as of now it will take weeks for my nails to recover !!!! read more

Mostly new staff since reopening after covid closure. It's not the same anymore. Salon is dirty! At 11:00 plexiglass has fingerprints and smudges and lip print on it (gross), pedicure chairs are dirty by arm rests, and garbage overflowing. The technicians rush even if they are not busy and talk about clients in their language while they are working on your nails. The new front receptionist who might be more pleasant than the former receptionist, is useless if there is a issue with a service or app. Most nail polish are clumpy. After being a customer since it's opening years ago, I'm done with them. Shame they use to be good! read more

SAMANTHA IS AMAZING FOR LONG NAILS!!!! I came here because everyone kinda speaks highly of this place. Lily rushed my pedicure and didn't even sanitize or clean her tools. She needs to go back to beauty school, no tip for you! read more

Lucy Lu's Salon - Hair Salons Near Me - Brooklyn, New York

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I have been here a couple of times for the "Little Diva" mani and pedi and the girls loved it. Today was my first time going for me. I got an article fill in and gel. They took me right away, I had a appointment and the girl Shirley did a really good job on my nails. I was very happy with them and the place was very clean. I will be back! read more

Lucy Lu's Salon - Nautical Themed Nails - Hair Salons Near Me - Brooklyn, New York

When I went to get my hair flat ironed, they clamped the iron on my ear! Not to mention the 45 minute wait and the horrible customer service and attitude. You might as well do your nails and hair yourself and save yourself the commute and money, NEVER AGAIN. Another encounter I had was when i went to get my daughter's hair cut into layers and they just cut it straight across at an Awfully short length, the man also misunderstood my clear directions and gave her horribly short and disgusting bangs making my daughter cry. She now has bangs that look similar to this and I couldn't be angrier. DO NOT GO HERE read more

Lucy Lu's Salon - My daughter now looks like this and has cried 5 times this week in her school's bathroom. - Hair Salons Near Me - Brooklyn, New York

DONT GO HERE WASTE OF YOUR MONEY-I went here and they wanted to charge me $71 for nails with French tips.I called before I went in and they said it would be $33 PLUS the design.When I got there the lady tried charging me an extra $15 for the French tips AND for the coffin nails.She also kept adding an extra $5 for colors and I had gotten gel nails btw.TO ADD ON when the lady was doing the drilling she had cut me and another person.Also the nails are a bit chunky.They're also discriminators.This one lady had gotten her design for FREE while me and another AFRICAN AMERICAN WOMAN were charged MUCH MUCH MORE.Not the worst customer service but not the best. read more

Got a manicure and they must put sooo much acetone in the polish. My nails had a acetone smell for a while. I washed my hands several times. The polish has bubbles and one nail the polish chipped...it's only been a few hours. I'm not pleased. read more

I went here a couple of days ago for a regular manicure, and two days later most of my nails are already chipping. I go to a different nail place normally but I decided to try this place out since it was a lot closer to me. Usually nail polish won't chip on my nails for at least five days. As soon as I got them done, I could see little bubbles in the polish, and now they they have dried I can see them even more. The only reason I gave two stars is that- the prices are good, and the owner and nail tech were very nice. read more

I will never give my money to this place again. The manager is beyond rude to customers and staff. She is either outside smoking or sitting at the front with a miserable look on her face. She makes no eye contact when you pay and doesn't even say thank you. I'm sure the owners would be upset to know their hard work setting up a store is run by such an unprofessional and nasty woman. read more

DO NOT GO HERE!!!! If you are looking to find a new place to get your nail, eyebrows, or hair done I implore you to keep searching. Everytime I go here they never fail to mess up on at least one of the treatments I have them do. Its like an abusive relationship- I keep going back and I don't know why. But it ends now. A few weeks ago they REALLY messed up my nails. They made the tips just about as long as my real nails. When I asked if i could make them longer, my nail tech refused. Not only was the length unsatisfactory, the shape was atrocious. The service I received here was unwelcoming and mediocre at best. DO NOT COME TO THIS SALON!!! read more

I like this place. I've been here a couple of times and was very happy. I usually get a regular manicure but this time I wanted a gel manicure to get me through the holidays . Besides having 3 of my fingers bleed, my nail polish continue to peel off. The next morning one gel polish came off, then another one. I went back and they fixed it no problem. A little while later another one fell off and now 2 are chipped. I am very disappointed - this wasn't a cheap manicure and now it looks like a mess read more

A friend of mine recently started going here and has been pestering me to try them , when I am in New York , the ambiance is great , music pleasant , staff accommodating . I chose the Lavender pedicure ( more on the higher end price wise) which comes with a foot exfoliation scrub , callus remover and a 10 minute massage (total heaven ) with a paraffin wax in the end absolutely worth the money ! Cant wait to go back there ! read more

Very clean. Nikki is great but there should NOT be a $5 charge for coffin shaped nails. That's ridiculous read more

Just got a gel Mani and green tea spa pedi from Jenny, and it was honestly the best I've ever had! It was so go I almost fell asleep. Just wonderful! read more

I tried this place a couple of months ago for a blowout after passing by and seeing the sign. I was really pleased and went back several times since. David gives the most amazing blowouts and works really fast! I've been to a lot of other high end salons and have not been this happy. I am super picky with my hair and usually have to go home to fix it myself. I am excited that I finally found a local place that I am happy with. The hours are super convenient as well. read more

I had an appointment at 6:30pm and I arrived a little before that to be on time, i was told to sit and wait as they were behind. My nails were not started until after 7pm meanwhile they close at 8pm. i had an appointment for a full set of acrylic with gel polish. when i finally sat down to start my nails it was being done by a guy and he had to take off and re do many nails multiple times because of it be lopsided and not straight. After that being done many times he started to rush as it was already 8pm and their closing time and everyone was leaving. He cut me multiple times, could not put the acrylic on and had to re do it multiple times along with all my nails still being un even after me asking him to fix it many times. I used to come here months ago and loved the girls who were working but they left and now i tried them again with the new people and it is just horrible. I paid a lot of money to have horrible nails that are not straight and really look bad. one nail has no acrylic where as the other nail is overloaded with acrylic. the worst part is he did not finish with my nails until after 9pm where EVERYONE in the whole place - all workers & customers were long gone except for me and the male worker and it was the most uncomfortable experience i had in my life. I will never be going back here again. seriously worst experience ever. read more

Nice. New clean salon. Manicure was really not good. She kinda did cuticles okay horrible paint job on the nails. The wash and blow out was better. Just don't expect anything more than plain blow out straight or curly bottoms. Don't know how to do any other style for blow out read more

i went to lucy lu salon ,this is very clean .since lucy lu open ,i always go there . they have the best newest colors,and great nail technitions they also have a hair person who is great read more

New place, just recently opened..very very close to home...so far just got a wax here and impressed with the quality, the nice staff, and good prices. Next time im coming to do my hair since ive heard so many great things! read more

Amazing customer service. Had an appointment and while i waited was served a bottle of water. My nail girl did exactly what I requested and it's so nice and clean inside! read more

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So far the best nail salon experience I ever had! The pedicure was amazing, not only did the worker took her time, but she also was super nice and gave me such a great massage! I recommend this nail salon to everyone ! It isn't expensive either ! I love it ! read more

This salon is my go to!!! Clean, friendly, excellent service and most importantly accommodating. Hair and nails superb. Reception always helpful and friendly and professional. read more

What a wonderful, friendly and professional environment! I truly enjoy going to unwind and have some "me" time! My home away from home! Reasonably priced.. loving their manicures and pedicures. All the ladies do a superb job! Carmen does a awesome job on hair! If your looking to have a "beauty" day this is the place to go! read more

I have to say...I really want to like this place but I do not think I'll return. The pros: clean and friendly. The cons: I went there two times. 1st time: the woman who did my nails was very inexperienced. She didn't know how to cut cuticles correctly and filed my nails crooked. She painted them nicely though. 2nd visit: girl was very friendly but again, did not know how to do nails. She removed very little cuticles and the paint job was horrific! You could see how the first layer barely met the end of my nail and the second layer did which created ridges. Looked like I did my own nails. I can't go back. I just wish they would hire woman who know their work. read more