I hired Easy Peasy for a move recently, after talking to several moving companies…read more
The estimate provided seemed relatively reasonable (by today's standards anyway, where everything is expensive) or at least in line with quotes from other companies. The contact person, Alex, was friendly and responsive.
The estimate was emailed to me, the moving day was confirmed, and everything seemed to be in order.
I was given an arrival window of 2-4pm, which was later than ideal, but they weren't available earlier, and I was booking on shorter than optimal notice, so I went with it. I had scheduled two stops, one at a storage facility, the second at our new home.
Moving day arrived. Sometime after 3pm, I contacted Alex just to check on the ETA, and was informed that the moving team was running late, but the company would provide three movers instead of two at no additional charge to expedite the process. I was then handed off directly to the team to communicate with.
When I texted the movers, I was told they were indeed running behind, and after some back-and-forth, they informed me they could begin around 6pm.
At that point I responded that 6 in the evening was too late to start a move, especially with two scheduled stops, and we would need to reschedule for the following day. They agreed.
Next day came around, and the team was once again running behind schedule. My window was 12-2pm, they arrived at 4.
My partner and I had clearly sectioned and communicated which items were to go to the storage facility, and which were to go to our place. Despite this, as we later discovered, multiple items that were designated to be delivered to our home did not make it there.
I can only hope they're in storage, but since our storage unit is packed to the gills, there is no easy way of finding out, and digging out items that we now need.
On top of all this, the final cost ended up being well beyond the estimate provided. I see other reviewers have experienced the same, so take their estimate with a huge grain of salt.
I do not feel good about my experience with this company, and cannot in good faith recommend them.