Wonderful customer service employees! Ordered a prime rib for Christmas and the butcher at Livermore went out of his way to get us the best roast and tie it for us. The supervisor (Tammy) went out of her way to help with the digital coupon process which helped immensely. Great overall experience. read more

1. Have more than one cashier lane open. 2. Have staff capable of answering fairly simple questions such as whether or not the store carries any of a variety of popular products. 3. Decide on who is correct. Is manager correct maintaining there is no association with Amazon pick-up or delivery to local homes 4. Reduce the number of times a cashier leaves the lane to verify a price or where the item is or if it's out of stock. 5. Stock or back enough sour dough fresh BATARD LOAVES of bread so that so many customers looking for it will not need to wait for it or DO WITHOUT IT WHILE the baker explains it is hard to stock it. The north side Lucky Store does see to it that the Batard bread continually stays in stock or bakes it while the customer continues shopping. What a NOVEL IDEA!!!!!! I've seen this store decline in attitude, pleasantry, and variety of popular products. Sadly, I don't expect any changes!!! read more

If I could give this place zero stars, I would. They should have closed this location down and not the Dublin location. I am reconsidering going to this place now and driving further down to Safeway. This place chronically has issues with quality control, milk spoiled, meat smelling foul, and now the damn chorizo burritos had uncooked potatoes?!? WTF?!? Whats it gonna take to clean this place up? Someone to get acutely ill or worse even death because they consumed food products from this store? LUCKY's needs to get their shit together. read more

The bakery department here is amazing! The staff here is the sweetest and most helpful. I had ordered my son's cake for his cake smash and Lauren did a phenomenal job. She made it exactly how I wanted it. It was so fresh and so moist. This was one of the best white cakes I have ever had. I am definitely trusting Lauren with my next cake order. She is a sweetheart! I highly recommend the cakes at the bakery here if you haven't tried it yet! read more

Store is just dirty, homeless outside front entrance & store employees just disengaged. Asked why there are never in baskets & an associate says "yeah we never have any" REALLY.. It would be nice if they took pride & gave a hoot! Never see any employee & if you do they are bitching out no help. I just quit going to them, Seaside is no better! read more

Very good meat market and deli! I enjoy talking to the butcher about special cuts of meat! The service is always professional and friendly, and they have a good attitude. It's a fairly clean store and sometimes, if you watch the ads, have amazing deals! They have a flower area that has some nice arrangements. It's close to parking for groceries transport to your vehicle! Lol read more

This is the second time this week I have walked into Lucky's on Holmes Street and the advertised price was not what was rung up. I normally just go in for a few things because it is convenient. I have noticed that the high prices aren't worth my time so my major shopping I do elsewhere. I had to flag the manager down to get my refund on an item the first time, and i talked to the checkout clerk the second time. There were 2 different prices on the same item so she gave me the discounted price but I was also requested to let Customer Service know. Beware when shopping here, the advertised price isn't what shows up on your receipt. They need to do better. read more

Lucky's... Always wonderful service... walking distance for me is awesome! Thank you! Charlotte F read more

Environment was good. Food was good. Service was good as well. Pretty good food here to eat

Lucky's on Concannon....if I could give this location less than one star I would. I encountered the rudest cashier clerk at the self checkout area yesterday 8/27/25. I have never shopped at Lucky but because I was in the area I thought I would try it out. I just needed a few small items. The cashier ( I did not notice her name) but to describe her....she is kind of short with really dark hair, She treated me like I was old a feeble and unable to ring my items, she grabbed my bagged fruit items from my hands, I was trying to scan the label like I do elsewhere, she yelled at me for touching the scale, chided me for using a bakery box for rolls I purchased (3 rolls) at the bakery but I used the bakery box because the provided bags were out at the bakery case area...telling me you only use the box for 6 bakery items and to use the bags.... the bags were out....she was the rudest grocery cashier I've ever encountered. I'm not feeble, old or unable to understand simple instructions. Lucky you had the opportunity to gain another customer, however, you lost one due to your extremely rude cashier. Do better Lucky. I as thinking about changing my grocery store but due to your employee I will continue shop at Safeway. read more

Good ice cream but nothing special for the price they charge. My scoop looked like a pretty good size, but there were pockets of space, equaling to a smaller serving size. A bit disappointing.. read more

Alma and Edward L. are my favorite cashiers. They have excellent customer service etiquette. I love shopping at this Lucky store. They sell a lot of fun things that a lot of other grocery stores do not sell. read more

Lucky - Four Sixes Hazy Session IPA (ATTENTION MY FELLOW YELLOWSTONE FANS) :) - Grocery Near Me - Livermore, California

Lucky's digital coupon system is a complete joke I'm going to quit spending $2,000 a month at Lucky's because their coupons system that you have to do online is completely ridiculous They should give everybody the discounted price all the time not people who have time to waste and download their stupid app I'll never buy Coca-Cola or anything else at Lucky's ever again so I hope they enjoy their digital coupon system I would never recommend going there to anybody and like they say one good experience you tell one person one bad experience you tell everybody So I would like to say to everybody don't shop at Lucky's They just lost my $24,000 a year I spend at their grocery store I hope that hurts read more

This is a RAVE for the Lucky Wedding flowers. We bought them for my daughter's wedding. They were GORGEOUS. We got so many compliments! 5 days later the bouquets are STILL fresh! I bought a bridal package (amazing deal) and individual bouquets (I needed more than the package allowed), table arrangements and altar arrangements. I cannot stress how beautiful these were in there lovely vases, AND they were packaged for easy transport- and the maid's bouquets came with vases to keep them fresh during the evening! So lovely. Make sure to take the bouquets apart and use them as a floral arrangement after the wedding! The lovely man at Lucky in the produce department could not have been easier to deal with!!!! Highest recommendation for this service. The winery that hosted us was VERY interested in this service- and I tell everyone about it. Would you believe we were the first to order flowers at our Lucky? Do yourself a favor, order flowers here if you have an occasion that needs them. read more

So so disappointed at this Lucky's. We've bought bad food consistently. There was a buy one and get one free on berries. In one day, the strawberries were all bad and fuzzy. My husband bought mushrooms where the top looked ok but inside were smelly and slimy. Sucks that this is the closest supermarket by our home but we will be making the extra drive to Safeway next time. We've waste so many money on the food here. read more

The app sucks so bad. There is no protocol if there is something wrong with the phone number. I got my order cancelled and was told I'd need to fix it if I wanted to use my digital coupons. I spent a good amount of time in the store trying to fix my phone number. I ended up leaving g the store in frustration and tears. read more

Great Lucky location. Spacious, helpful staff and warm atmosphere and food was fresh. read more

Lucky - Inside - Deli - Grocery Near Me - Livermore, California

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This is my favorite grocery store in town. I've been going to Safeway all this time and didn't realize I could have been going here this whole time! I love that it's not nearly as crazy as Safeway is, the parking is always ample, the checking lines are usually short wait times and the staff is sooo friendly! I've been here a few times now and my favorite time to come is 7am because it's virtually empty except for the employees stocking the shelves. They always have what I need, too! They always seem to be on top of keeping the shelves stocked with their popular items. I'm definitely making this place my new go-to store for groceries! read more

Thank God for Lucky! I, personally, rarely feel "Lucky", but I did today. For medical reasons, I needed distilled water, I was "lucky" to find that " LUCKY" actually manages its inventory and stocks its shelves, unlike Safeway. I'm grateful and lucky to have LUCKY. read more

Gone downhill. I used to love this place for my grocery needs. Well lit, wide aisles, not too much junk (in the form of end caps and things in the aisles you have to move around.) Now it's just like all the rest of the stores, crap everywhere so you can't pass another cart in the aisles, so many types of all sorts of crap on the end so you can't easily move around and now one door In and one door out. I think this is just the way management thinks stores should look, who cares if it's harder for customers to negotiate! read more

Do not buy there garlic bread brand and follow the instructions on the bag. The bag leaked all the melted butter on my leg and left with a 2nd degree burn. Burn specialist says will take 6 months to a year to heal and may leave a large scar. The bag was sealed and butter poured right on my leg. And there corporate office gives me the run around. read more

Lucky - 2nd degree burn from garlic bread melted buttee - Grocery Near Me - Livermore, California

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Rude lady, I always go at night because that's when I get off from work and I would ask her for help in the self check out because their weighing station sucks. She's Mexican and there's no problem with the language barrier it's just she didn't know I was Mexican too and she just kept trash talking me to her coworkers in Spanish while I played clueless read more

Lucky is not my first choice in grocery stores. That said we needed a few odds and ends to get us through the weekend, so hubby opted for this location. He said it was not very crowded for a Saturday morning. He found the produce was in line with other chains, which is to say lacking in selection and freshness. Items from shelves were fine. The real win for us was a loaf of brown and serve bread by Grace. We can not find artisan bread at any other store in Livermore. I was thrilled. Going to have it with our shrimp salads tonight. Moves this store up on the list of favorites for sure! read more

Lucky - Finally a loaf of decent bread in Livermore! - Grocery Near Me - Livermore, California

The manager (tall blonde woman) needs a different job role. She, in no way, needs to be in customer service any longer. On the evening of 7/3/23 at approximately 6:45pm, my wife and I were grabbing some ribeye that was in the weekly ad (the sign in-store posted right above the section of the meat, etc.) The cashier rang it up, coupon wasn't reading correctly. Normally, no big deal. She asks the "manager" to come over. "Manager" immediately throws her hands up in the air with a look of disgust. She comes over and says it's the wrong meat. Wife says it has a sign, it's on the ad, in my app as clipped, and matches item number, etc. "Manager" gets pissed and says not my problem and stomps away. Then comes back and starts verbally berating my wife. My wife asked her to stop multiple times, almost in tears! Everyone in the store turned around when I had raise my voice over hers and say "ENOUGH!" Completely inexcusable behavior. I will be going all the way up the corporate chain with this matter. I will keep calling and emailing until she is reprimanded. Unacceptable. We have been loyal customers of this lucky for over 15 years. This is our main, almost exclusive, grocery store. NEVER AGAIN. The customers around us at the time, some of which we know from frequency of visits to this store, we're appalled by her DISGUSTING BEHAVIOR. read more

Lucky - Grocery Near Me - Livermore, California

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I'm not sure about all the low reviews. When I come here I get great service and it's not too busy. There are practically no lines. I always use the self-service and I'm gone in a flash. They tend to have a lot of sales on their meat. Decided I'm making a rib roast and I found a decent size for around $30-35. Perfect for about 4 people. Plenty of parking and conveniently located on a corner. read more

This is a first for me: I have never reviewed a grocery store. But my wife and I were in Livermore for the day and needed to make a quick grocery run. This Portola Ave Lucky was the closest one. Let me tell you. We walked into this Lucky and stopped dead in our tracks, speechless. We are intimately familiar with Lucky grocery stores, it's our neighborhood supermarket. But this was like no Lucky we had seen before. This store is immense -- easily twice the size of any Lucky we have shopped in, and makes the supposedly-super Safeway near us a mere piker size-wise. We stumbled around the store, gawking at the widest of wide aisles, available selections, and more. Only visitors, we obviously can't comment on prices, produce quality, etc. But know this Livermore Lucky shoppers: you are envied by visitors from elsewhere in the East Bay! read more

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review is for the bakery. They made my son's Birthday cake, it was Beautiful and he loved it! It was dinosaur theme and it was super affordable and delicious. I would definitely recommend this! Originally I was going to go with someone who was going to charge me almost $200 for this same size cake and theme. So happy with the results thank you!! read more

Lucky - My son's fifth birthday cake double 8 inch round. Loved it!! - Grocery Near Me - Livermore, California

This is my local store, it has the adequate amount of things I need when I need it. I can say though that some of the staff's attitudes could be a little more on the upside. Don't get me wrong, there are some that have been downright helpful and others that make me feel like I'm harshing their mellow. I would love to love this store in the 4-5 star range but they need to work on some things for sure. The place is definitely showing some wear, not sure when they last got a refresh. Maybe they could benefit from a remodel like the Lucky California store across town on Holmes? Anyway I'm willing to continue to shop here in hopes of seeing improvement in the aforementioned areas and the convenience. read more

Their app sucks! Even the employees say their app doesn't even work for them. They send out a paper with their sale items and you have to use their app "that doesn't work" to get the discounted price. Unbelievable! I'll stick with Safeway! read more

This is usually my go to grocery store due to the proximity if my house and it's never packed. I went today and noticed that 3 different patrons did not have masks and no employees said anything. Mind you, I was only in there for 15 minutes. I can't imagine how many massless patrons are allowed. Although a lot of people vaccinated now, this is still a risk to public health! They usually have great service here but they obviously don't prioritize our safety. read more

The Pharmacy staff at the Livermore Lucky's on Portola is by far the most exemplary of any pharmacy I've ever had the pleasure to visit. I'd been in the Kaiser system for over 20 years but due to a change in jobs my medical coverage changed to Anthem Blue Cross. I took a chance on the Lucky Pharmacy because it is so close to my home. I have never been happier. Linda, Debbie, Stephanie and the gentleman who has helped me (I don't know his name) have gone above and beyond to help me get my prescriptions filled. They have worked with my doctors, helped me get my medications filled easily and check this out they know me by name. In the 20 years I was with Kaiser I was known as "Next". Bravo to these wonderful people who make me feel like I'm the only patient they have. Cathy Fithian read more

Pros: - Great parking and a shopping cart are plentiful. Cons: - Check out service is by far the worst of all super markets. Checker's have long drawn out conversations with the customer, making check out times longer than my actual shopping times. Tonight, the 1 lane that I was forced to use (only lane open), I waited 10 minutes for the checker to sort out food stamps with a family. While I waited with three others in line, we became very frustrated. - I usually shop on my way home from work (6pm - 7pm). Typically, only 1 live checker is staffed. I've asked for additional open lanes, and they tell me they don't have staff. True, the store typically has 2 or 3 people working in the entire store. Poor customer service, and also a security risk. - Edible food is barely edible. I try not to by groceries there; dog food, bottled beer, and hair products are best. If I need to eat, I'll go a little further in town and shop at Safeway. Advice to Management: - Get some corporate suites to audit the store for quality and customer service. - If you cannot turn the store around, a Whole Foods would be a great gift to the city of Livermore. This is not a joke. read more

Lucky's has a glacier water filling machine @.35/gal outside the store, inside multiple machines avialable @39'gal. pay at the register. not much micro brews available, lots of wines, locals too, available. buys: "arbor mist "moscato, mango strawberry close out (2.67) -fruit flavors barely tasted, mostly sugar from high frutose corn syruo. 1 star : can feel the headaches coming. take outs: -friendly checklout -made donation to boys & girl's club -gave some change at the door to some "nurse" at front door. read more

Large open spaces and awkward aisles, I came in here for a bunch of distilled water as its not so easy to find at Trader Joes or other places. A quick place to come on a lunch break. Next door there are multiple restaurant options: cheesesteak, burger, and a more fancy sit down bar restaurant. Grabbed some impulse items on my way out: donuts, saurkraut and of course the intended and necessary water purchase. I think you could accurately describe the whole store by the quality of the donuts. A bit stale and cheap filling. read more

Extremely intrusive staff members. Every time I use the self check out the employees think it's ok to stare me down the entire time and invade my space. One lady came into my self checkout and reached over me scanning to "take my basket" which still had items in it. I'm 33 weeks pregnant and don't appreciate your employees coming so close to me with covid. Get a better security system if you're so worried about people stealing. They also don't uphold their coupons. I've used this store many times as it's right down the street from where I live and every self check out person is extremely invading of space and rude. They always assume you're stealing. Beware. Don't go here. read more

We haven't shopped at this market in years. Last week, I found myself in need of a birthday cake with less than 24 hours to have one made. I knew that Safeway requires more time , and quite frankly, the last cake I got at Safeway looked like a 3rd grader did the icing. Lucky's was able to make my custom and it was tasty, that I ordered another cake for a baby shower, Both cakes were ready at the pick up time, both were beautiful and tasty. And the rest of the market is clean, bright and easy to shop. Unlike the overstuffed, dark, and crowed Safeway . Only giving this market 4/5 stars because the meat counter could use more beef/ chicken items. read more

Lucky - White cake, fresh strawberry filling, whipped cream frosting, 1/4 sheet cake for 16 people. 100% eaten . - Grocery Near Me - Livermore, California

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Not quite a 5-star grocery store by any means. For that to be appropriate for me, it would have to carry more natural foods items such as a nob hill or more exclusive neighborhood market. However this Lucky location is conveniently located near my home and is easily accessible for quickie items to prepare for dinner. I won't critique each aisle... but you can find most name brand or common sold items here. Kind of on the pricey side in comparison to Safeway but of course that's just my personal opinion. I DO like that they have a Redbox machine located inside which makes me feel a little safer when I do rent a movie versus standing outside a 7/11. It also doesn't hurt that I usually see the same faces among the employees. All of my reviews are usually centered around my golden standard and that is customer service *over* product/taste. Yes, if I'm dining out or shopping, whatever, my first reaction will always be to the quality of care and service that I am provided. And this Lucky's does a fair job of that. Sidenote: Think of the term "bidding wars" and I kind of get a sense like I'm somehow in a competition with a fellow Yelper on how many check-ins we can accumulate at this store. Honestly -said member- if you read this, it's not a race. I simply live nearby and do frequent often. just saying :P read more

Now that I'm totally done with Safeway, hellooooo Lucky. (At least, when I don't get groceries at Target.) The store is bright, clean, and surprisingly empty nearly every time I'm there. My only real beef is with their rewards card thingy program; I just sort of want to scan the card (Safeway spoiled me in that regard, I guess), and I had a devil of a time using it at the self-checkout lane. Fixed the problem, however: now I just make a clerk do all the dirty work, and I stand there and watch them do the work I'd have to do myself at self-check). read more

There are customers in the store without masks on. There is also an employee who I saw touch a customer on the shoulder. Its important to maintain social distancing during the largest outbreak of covid. It's also just not appropriate to touch strangers. read more

Thank you Louis and Theresa. These staff members were very friendly and helpful. I really appreciate the great service and will make Lucky my first choice grocery store. Best always read more