This is one of the nicer grocery stores in the immediate area. This store is well maintained, the shelves are always stocked, they have quality items, it's clean and the employees are very friendly/helpful. The ready made food items seem more fresh & better prepared here than many other stores. They tend to have items that other stores don't & are conveniently located near the freeway and most everything else. This is my goto store when I want to shop in peace, quiet and a clean environment. Cheers! read more

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This store has items that r more expensive than similar stores. Sometimes outrageous. Just a couple weeks ago they had grapes for 4 dollars a lb, peaches for 4 dollars a lb and to top it off, they have some items that r buy 2, get 1 free but in the ad, it doesn't say how much 2 would be. So it is somewhat deceiving. read more

This store was once a clean beautiful grocery store, unfortunately not anymore. Store is not well kept and clientele is not very high class. Got in line to pay for my groceries and the person in front of me broke up their purchases into two payments. He paid for the first group with his government free money. He attempted to pay for the second group: beer, diapers and nectarines with a different government free money card and after several attempts, he had to call the person who owned the other government free money card because the payment wasn't going thru. After waiting in line for over 20 minutes, everyone got out of line and went to another register. The man was never able to pay for the beer, diapers and nectarines. Nothing but substandard people coming to this store. Save yourself the trouble and go to a different grocery store. read more

This store is situated in the middle of everything, good prizes on items that I love! They got fresh produce and quality meats at reasonable prizes. In this area they have an EV charging, wide parking area which is co-dependent on other retail outlets. At all time, the store is well maintained, neat and tidy. As always, the employees are willing to help if you ask. With the apps, if you phone number does not work as it perrains to mine, let them scan the code from your phone, at least you.can get points and your clipped items. read more

Lucky - The ev go charging point is closed to the store - Grocery Near Me - Hayward, California

I am extremely disappointed with my experience at your Hayward location. On Friday, 11/29, I called and spoke to three different associates who all informed me that I could return the kombucha, as long as it was unopened and I had the receipt. However, when I went into the store on 12/2, two associates told me I could not return the item because it was alcohol. I asked for clarification, as I was not made aware of this policy either on the receipt or in the store. I requested to speak with the manager, Dennis, and unfortunately, his response was unprofessional. He was dismissive, rude, and sarcastic, and when I asked him to show me where it was stated that alcohol is non-returnable, he was unable to provide any evidence, either on the receipt or in the store. He even made a comment about being from Whole Foods and implied that they follow the same policy, which was irrelevant to my situation. I find this entire experience very frustrating and unsatisfactory. The lack of clear communication about your return policy, combined with poor customer service, has left me extremely upset. I would appreciate it if this matter could be resolved promptly. ALSO MAYBE RETRAIN YOUR ASSOCIATES TO HAVE BETTWR COSTUMER SERVICE. AND STATE WHAT IS NON REFUNDABLE ON YOUR RECIEPTS. read more

This store is absolutely awful! I went in to buy groceries today. The store was almost empty as far as customers shopping. I didn't see any checkers, so I went through self-check. I started scanning items, and the self-check needed to be cleared because of a non-existent bagging error. I waited several minutes and finally saw an employee. I asked her for help. She rolled her eyes and paged for someone to come to self-check instead of clearing it herself. I waited seven more minutes, and I just left. Left everything on the self-check and all my items in the cart. Horrendous customer service. No wonder it was empty. read more

I literally stopped by here just because I urgently needed to find a bathroom... The clerk was very nice and understanding. He seemed to have trouble walking, but still personally took me to the restroom all the way in the back. I felt very thankful... read more

Well deserved 2022 Update End of Year Review. Cheap Eats on a budget through Door Dash....... My husband and I did not want to cook and it was getting late outside to walk to the store to get dinner arranged. So around Mid Afternoon, I placed an order for a Lucky's Meal Deal. You get 1 Rotisserie Chicken of your choice plus 2 sides. I picked out the Smokehouse flavor chicken plus potatoes with gravy and macaroni salad. The portions of the potatoes and macaroni salad were just right for two people and there were absolutely no left overs. All this cost just $19.99 plus tax and delivery fees. Was very impressed. I love chicken but this is the best way to go for a quick dinner and prep was maybe 15 minutes to reheat a little at 325 according to the instructions on the bag for oven heating. read more

Lucky - Smokehouse rotisserie chicken with mashed potatoes and macaroni salad - Grocery Near Me - Hayward, California

This place is not open till midnight!! They just don't have their hours updated! Do better!! read more

This review is only for the bakery. Absolute worst customer service!!! The women there are beyond rude. I used to go there and get sandwiches all the time. Idk what happen but the 2 women they have there now are just ugh sloppy sandwiches, ingredients are old. No organization. One lady had the nerve to say "this isn't a restaurant" just distasteful! They put the left over chicken in containers to sale in the morning. I bought in for my salad and almost broke a tooth. The chicken was so hard. The salads in the fridge part under the deli are all warped and brown. I just cannot believe this place! I have been coming here 20plus years and this last year they have gone down hill! read more

This is the worst grocery store in Hayward. Management is terrible and bot customer focused. The vegetables are all dead and most everything with perishable is up next to the expiration date. Additionally, they've blocked one in front, which has to be a fire hazard for a store that size.. Do not shop there! read more

I am a loyal customer of Lucky. Today I was ill treated and the lady manager is a fu©king idiot who's always going against customers. Last 4+ years this lucky store is just trash service Avoid this location if you can Thanks read more

I bought a sandwich today, roast-beef on Dutch crunch with everything on it.... The bread was old and hard.... Honestly how much money are you saving by giving old bread to customers??? The chicken tenders were not good , hard chicken parts !!! read more

this Luckys needs to be boycott no respect for the customers. Nothing they need to get rid of some of their employees because they don't know how to talk to a customer. I've been going to this place for over a year. I was embarrassed by the security and couple of the employees I will be reporting this to corporate that's not how you talk to the customer you gonna hear this from my lawyer I ain't letting this go. They don't even deserve one star read more

The remodel here has this place looking amazing! This is for sure my go to store because I can run in and run out. This store has everything that our local Safeway is missing. read more

Went here to use the ATM and bathroom - although the whole shopping center is drab and rundown - the store itself is clean, including the locked bathrooms that the employee had to unlock for me read more

Lucky - Clean and well kept interior even as it's an obviously older structure - Grocery Near Me - Hayward, California

This place is highly overprice and widely short on items that people needs. Please address these issues read more

Overall, i think this Lucky's is great to shop at...clean, organized, fresh produce, nice meat selection, good floral section, friendly checkers and it smells clean (sorry, can't vouch for their bathrooms!) This morning i was picking up some cantaloupe and watermelon and the nice produce guy (mustached) wearing a hat saw me staring at the bin....thankfully, he helped me pick out a watermelon and gave me advice on how to choose one. WOW! how nice. Good to know....so no need to stick my nose to it? no need for a thunk test? no shaking? ...i thanked him and he was just so friendly...rarity these days. After leaving the produce dept with a smile, I do more shopping and geesh, staff and other shoppers sure are friendly in the morning...smiles, good mornings, hellos...(YAY, nice people do exist while shopping!) I know this location can get a bad rap (and made the news about a shooting in the parking lot) but hey i don't blame the stores at all because this place can attract some 'interesting characters' later in the day which is unfortunate. read more

Lucky - hydrangeas in the floral dept. Pretty! - Grocery Near Me - Hayward, California

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Bakery lady was so rude. I went 4pm to get French bread she said come back at 5 I went back at 5 she said sorry manager said don't make any more I asked for management she said all went home What the heck. Worst people and this place sucks read more

And Lucky on Santa Clara gets another 2-point rating. As I'm getting checked out, I put my personal shopping bag on the counter to be filled. The bagger turns and walks away to another checkout counter to assist another customer. No reason, no explanation, just ignored me. I asked the cashier if it was because I served in the US Army as my cap indicated, or because I served in Vietnam, as my cap also indicated? No, she says, baggers are not allowed to bag groceries for a customer who brings their own bag. OK, I said, but she could have explained that was the reason before walking away disrespectfully. read more

Lucky's is a thousand times better than Safeway they get you in and out fast they know how to stalk people their prices are fine Safeway is a 1 star or lower Save yourself line time and go to lucky They staff people so you can get in and out read more

This store in conveniently located off the Jackson St Exit in Hayward and is an easy stop for me on the way home. The Store is rarely crowded and normally has everything I need with the exception of some produce. I've noticed that there is a lack of 1 or 2 fresh Herbs on a normal basis, either I cannot find Cilantro or Basil, not a huge deal but kind of a pain sometimes. Otherwise, I really like this store and will continue to be a frequent shopper. read more

I have been buying liquor at Lucky because they offer 10% discount if a person buy 6 bottles; however, on the shelf they frequently only have 5 bottles of the kind that I want. A number of times I stopped by, the manager is at lunch and no one is able to go in the storage room to get a case or the 6th bottle for me. I recommending management to have at least 10 bottles, particularly Kessler, on the shelf so that customer like myself can just shop whenever the store is opened instead of shop whenever the manager is available. read more

Lucky's has a poor selection of small bottles microbrew, just a few named 6 paks. wines are priced cheapest if u buy 4. brew: rubi coffee machines(sm.1) -fresh dark roast coffee bold taste, better than mcD, chains... read more

Bright and early this morning I realized I needed some stuff in order to get through the day for an 8 AM- 3 PM teacher professional development.. caffeine, gum and some snack things... despite being an ungodly hour the folks here were really nice and asked if I needed help, was I finding stuff okay and if I needed help at the self check out. I always think it is funny when people call me ma'am who are adults. Anyhoo... it was clean, the morning shift was pleasant and I was in and out in five minutes. read more

Polite, capable, intelligent employees. Clean and well stocked store. I hate the high prices today passed on from other sources, but at least the service is great and the store kept up. They are honestly doing what they honestly can. Thank you Luckys Hayward, on Santa Clara Street. read more

Price of produce is usually double than other stores, why this is I will never know. Wonder if someone at Lucky can give an excuse as to why. read more

The bakery department is hit and miss here. Every year, reluctantly, I place a cake order here. It's always the same order, yet every year, it yields different results. One year the cake wasn't even made. One year, my cake was made perfectly! (Exactly what I asked for, and ordered) And multiple years, I receive a half ass completion of my order. It's a chocolate fudge double layer round cake, with strictly chocolate fudge Rosettes all over it. That's it. No writing, no other icing, no flowers, just chocolate fudge. This year I placed my order with the bakery manager who was very rude to me and told me that my cake couldn't be made the way I wanted it. She also overcharged me for the cake, that wasn't even delivered as I asked for it. This cake costs me $16.99 every year. She charged me $18.99 and told me I was asking for a lot and they couldn't do it. Ha! I didn't ask for the Mona Lisa, I asked for a simple chocolate fudge cake. The cake I received was pretty (Thank you Keisha), but only had rosettes on top of the cake, not on the sides, like I asked for. My order even had a hand drawn picture of what I wanted. Directions were not followed. Again. For the record, I love this store! I shop here almost daily. But I will not be ordering another cake here. It's too frustrating. Tommy is great! Talk to him, if you need an order. The deli and seafood department are very helpful and friendly. read more

Lucky - Custom cake order - Grocery Near Me - Hayward, California

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I would rather cross a large intersection to shop at this Lucky than wade through the miserable employees and dirty conditions at the Safeway near my house. The staff are incredibly friendly and helpful, always helping to make my shopping experience better. While they don't always have every item I am looking for, they are well-stocked, clean, and provide a nice, friendly shopping atmosphere. The lines are usually quite short whenever I stop in, whether for a large haul or just a couple of items. I would recommend this Lucky to anyone, especially in comparison to their competition, the Safeway down the road. read more

Okay. First thing is first. Why are the hand carts always hidden and difficult to find? It's a game lucky likes to play by watching people and me look lost looking for them in the front. Even the employees are sometimes clueless as to where it is. But I always end up finding one and it's like I won a prize... Off to the grocery part. Has all the pickings I need for my daily living and surviving, good choice other ethnic foods, and decent quality of meats, fruits, and veggies. Could I go elsewhere and find things I want, yup. But this place is close. So I'd always come back. read more

This review is high for the bakery, specifically the bakery manager Maria. I ordered a cake and she made it so beautiful and delicious! Great customer service, very friendly, I will go to her for my future events. read more

Well they carry enough for a grocery store. Not a fan of how they keep switching which entrance to open during covid because it's pretty confusing. They're also remodelling at the same time so some parts of the store look messy while the other side is clean. I do like how they widened out the self checkout area. read more

Awful customer service from Don! I don't understand why people have jobs in customer service is they're going to act so miserable and rude. The security guard was much friendlier than this cashier!! Next time I'll drive the extra 5 minutes to my usual store on mission. read more

Just had an unfortunate experience here, about an hour ago and I am still feeling a little bad about. First just let me say that I do appreciate the cleanliness, organization of the store and employees good attitudes, I used to shop at the nearby Safeway but got terrible service EVERY TIME I shopped there. This store was a breath of fresh air and I always pop in to check out the deals and fresh meat and produce. However, head clerk Don, treated me with an attitude so unprofessional that it made me feel he should be called out on it. I checked out at the quick checkout, asked for 20 back and then forgot about it like a dummy. I walked to my car and realized my mistake so I jogged back to the store and informed the lady who was running the quick check out lanes. There were two young kids, around 13 years old on the check out stand I was on and when she asked them about it they became nervous and wouldnt give a straight answer. I asked if there were cameras to review, so she asked Don and was told it would be an hour wait....the kids were still in the store and I felt the situation could be resolved quicker. After I was informed who Don was I asked him if something could perhaps be done before the kids were totally gone. I may have been a little excited as I am on a budget and 20 was gas for the week. I did not expect him to jump right there and then, and I dont feel I asked in a rude or beligerent way, so the attitude head clerk Don gave me was unexpected and definitley upsetting. He had 3 customers in line, and turned to me saying "I cant just leave! What do you want me to do!?' He talked to me as if I were his child I told him I didnt expect him to get off right there and then, just if he could do anything before the kids who were now in the parking lot were totally gone Again he replied in an unfriendly, unapologetic tone "Well youre going to wait" I stood there, watching as more customers poured in. Eventually he did close off his lane, grabbed my receipt and went upstairs. He came back down with a smirk on his face "Sorry cant view the cameras, I dont know the pin to get access" I asked if I could come back tomorrow "Sure, yeah come in the morning" Again with the terrible curt attitude. I get it, its my fault and I was going to be apologetic about the inconvenience on my part, the quick stand lady treated me with dignity and was even sorry I was out 20, the girl bagging groceries even gave me an apologetic look...but head clerk Don? He treated me pretty bad, and made me look like a bigger fool in front everybody. Would it be too much for head clerk Don to have talked to me normally, with a little respect, even if he had to fake it? If he is unable to deal with sudden unexpected issues that can arise with the appropriate level of professionalism his title requires then what is he doing in this field? I no longer care about the 20 dollars, I just hope Don is reminded how to talk to another person and reminded that HE sets the example for all other employees read more

The worst deli department I've ever seen at a grocery store. I came to the deli department at 8:50 to ask the person closing a simple question. "What time do you close?" I just wanted to make it in on time the next day after work to buy a thanksgiving meal for my family; knowing deli was closed already tonight. All i get is someone literally shooing me away telling me to go home. She refused to answer a single question that i had and then continued to speak agressively to me as i was walking a away in a different language in the same aggressive tone. I honestly like this location and have had good experiences until now. but this individual closing deli 11/21 has completely ruined coming here for me. Even walking out of the door, all i heard was, what sounded like hurtful remarks, and hands shooing me away when i just needed a sinple question answered during time she was paid for. read more

Customer service is non existent. I participated in a promotion where if you buy certain products totaling over $20, you get a free movie ticket. I didn't receive the voucher, and contacted Lucky for help. I got the runaround, and no one would help. The experience was poor. The customer service was poor. read more

They have tocino and lumpia shanghai and other Filipino food items in the frozen freezer section. They have an Asian aisle with a bunch of stuff, not just a few items like Walmart's Asian aisle. Best part, is that the Asian products are priced just like Island Pacific. This is really exciting for an Asian shopper like me... Bye Island Pacific... I will be Going to Lucky's from now on to get the basic Asian items so I can collect the Lucky's stamps for my free cookware... Until January anyway. Crowded but clean. Organized and easy to find what I was looking for. Hardest decision I had to make was figuring out how many cans of chopped clams I wanted to buy after passing a sign that said it was on sale for $0.89 down from $2.89. Maaaaaajor discount. No complaints here. read more

i got my pharmacy here. the ladies are awesome and i never have any issues they are on time and precise. never had any issues and provide some of the best customer service that you can have. prices may be high on food but they have great deals. read more

Overall the market is fine, but beware of their meat counter. They engage in a variety of shady practices including but not limited to: mislabeling meat, hiding flaws, and leaving so much fat on the meat that up to 25% of the weight that you bought isn't meat, it's extra fat that you have to take time to remove and throw away. If they'll cheat on labeling, cheat on weight/fat, and cheat on hiding flaws, what else will they cheat on? Edit: In a comment Lucky customer service asks me to contact them and provides a link. The link is to a form that requires a lot of personal information to be able to submit the form. If they *really* wanted my input, they wouldn't demand enough information to enable identity theft just to be allowed to contact them. Therefore I conclude that they in fact do not want to hear my feedback. read more

This Lucky is very disappointing! I've been going on random mornings if I can grab a quick breakfast and as usual, they have nothing but donuts at the fresh baked section. What happened to fresh bagels and croissants? Unfortunately not everyone likes to eat donuts in the morning... this location needs to step up. I like this store for my family's convenience but if they won't put an effort to do well, they're definitely closing too. read more