Tasteless, and tactless! Horrible food and customer service. I normally don't leave reviews but this experience warrants documentation. My mom, fiancé and I went to Lucia's Sunday night for a nice Italian dinner, or what we thought would be, man were we wrong. When we sat down our waiter seemed less than interested to serve us but we had looked on the menu prior to arriving and knew exactly what we wanted. I ordered the gnocchi with cream sauce, my mom got linguini with mussels and my fiancé ordered linguini with shrimp, mussels, and calamari. Our waiter asked us all if we wanted salads with our food (which is extra) and we all said no, but asked if it came with bread because if not we would order some. He seemed disappointed with our choice of not adding salad and asking for bread, but said he would bring us some. We did not see any other tables with bread but he brought it out in a basket with olive oil so this is obviously something that is only served if asked. We went through one small loaf before the food arrived and asked for some more to have with our dinners. The food arrived and they are very big portions, upon first bite I thought it was almost cold and did not have much taste to it. I added more cheese which helped slightly. My mom and fiancé love mussels and were very excited to try their food but theirs was completely inedible. Both sauces (red and white wine) seemed to be completely diluted with water it was pooled at the bottom of bowl and not coating the pasta at all. Theirs was also barely lukewarm and the worse offense was the mussels seemed to have gone bad and neither would risk getting sick to eat it. Throughout the meal the waiter barely refilled our drinks and after setting down the food he didn't even ask how things were until the bill arrived. My fiancé explained that his food was not good and lacked flavor. My mom also let him know the mussels were unlike anything she has ever tasted and not in a good way. The waiter literally replied with we did not like the food because we filled up on bread, he became very defensive said he did not cook it and we could speak to the manager, and we agreed. Without sending anyone over he brought us he full price bill and we did not feel that we should pay $55 for 2/3 people to get food poisoning. We went to look for the manager and he was very irritated to hear we did not like the food but reluctantly said he would remove one of the dishes. The same waiter then brought back the discounted check,which we were willing to pay but still decided we would like the owner to hear our experience. The waiter came back and said the food is free and we could leave. Again, not acceptable and not what we were looking for. The owner walked over in a whirlwind, he did not introduce himself or apologize but instead his first words were "Do we have a problem here?". We let him know the food was barely lukewarm, flavorless and the mussels tasted like they had gone bad. He then had the nerve to tell us that we are the reason small businesses don't make it. No sir, your expensive, tasteless food and rude customer service is the reason you won't make it. He said he was not charging us for anything and pretty much said since we don't like it to get out. Also said that he has never had anyone complain in their 5 years of business, which is laughable and from the other negative reviews further confirms his delusion. read more

I hate leaving negative reviews, but this is a case where I actually feel ripped off. Fettuccine Alfredo with chicken for 19.99 - absolutely bland and virtually tasteless. Chicken seemed boiled and runny sauce had no taste to it. After three bites I asked the waiter to take it away. I generally like this restaurant but this was unfortunately the worst meal served in a restaurant in recent memory. They should never serve it the same way ever. I could have simply thrown a 20 on the table and walked out without eating. read more

Okay, I don't understand how this place only has 3 stars. I am absolutely in LOVE with their calzones and I've been back at least 3 times for them. The service is always speedy, I'm usually there on my lunch hour so it's always on a time crunch. They have an entire display case of desserts, which all look amazing! They food is good quality, and a great price! read more

Outstanding restaurant by every measure. The food, atmosphere, restrauant cleanliness and restaurant service are all EXCELLENT!! Special mention must also be made of the well stocked bar. This restaurant is a jewel!! read more

Giving it a 3 star only because I do not care for their pizza at all. But as for the Meatball parm sub, now we're talking. The bread is fresh and the meatballs are good; have also gotten the eggplant parm and the cheese calzone; they were also on point. read more

We went here for subs one afternoon, they are on house made rolls. I prefer hard sub rolls but these were really good. Loaded with meats and cheese, the dressing on the Italian was perfect. The one thing I love about this restaurant is the little area to 'shop'. They carry items you cannot find anywhere around here if you are making an Italian dish at home. The also have a refrigerated section where you can buy their marinara sauce which I love. At $5.99 for a large container it beats buying the old jarred stuff sitting on the shelves of the grocery store. Our daughter and her friends go here regularly for the gelato, I haven't had it yet but if they managed to get her attention with it it must be fantastic. read more

Come for the steak & cheese sub -- the best in northern Virginia made with thin sliced ribeye. I have to try hard not to have one every day. So, I alternate with spaghetti & meat sauce or Lucia's fettuccini Alfredo, also the best around. One of the few things that my wife and I agree on is how terrific the food is. We actually discovered Lucia's for its pizza -- the best we've ever eaten. Their crust, sauce and cheeses are unequaled. After years of only eating their pizza, I tried the spaghetti and I've never looked back. Try Lucia's -- you won't regret it. Tell partner Dave Hacket that Craig sent you. read more

This place is convenient in terms of location and delivery. The staff is generally nice. But holy moly the food *could not* be more bland. I swear you'd have to try to make it this bland. The pesto is weird. The marinara is watery and sour. The bread, which is used on everything from their bruschetta to their subs tastes cheap and bland. We keep ordering from here because there are so few delivery options in Potomac Falls, but I'm over it now. Just say "no" to the bland! read more

I don't understand the bad reviews. Maybe they are from when they just opened. The food is good, friendly owner and staff. They have a meatball/eggplant sub that is fantastic. Much better then the Italian joint they replaced. read more

Love it! My only misstep was not ordering the pizza with the fresh mozzarella. Ordering again tonight- nice that they deliver! Pasta was so fresh! I'm VERY picky with Italian food, and I was very happy!!! read more

I have not had any major problems with this place. I enjoy the half off lasagna and pizza dinner specials during the week. It's often pretty empty and hope they stay around. It's a good local Italian food option in my opinion. read more

Outstanding food. Beautiful presentation. Huge portion. The wait staff was very helpful and personable. Great Italian food.

My husband and I decided to give this place a try b/c they were new to the neighborhood. The aroma as we walked in was nice it smelled good. My husband ordered the eggplant parmesan and I asked how he liked it and he said OK, but I ordered their Steak and Cheese Sub. For me there was too much salt on it, but also the bread makes the sandwich and I was not impressed with that b/c every bite I took the bread started falling apart. The restaurant was cold and I had to eat with my jacket on. Probably won't go back. read more

My family and I went to Lucia's this past weekend for dinner and I must say that it was the best experience that I have had there yet. The place was clean and the music at a perfect volume (the in-laws were with us). We got sat right away during their dinner rush and greeted by our server moments later. They had amazing specials! My husband and I split the wedge salad that was out of this world fresh and tasty. The salad consisted of a fresh romaine heart, tomatoes and a topped with a generous amount of bacon and gorgonzola. My in-laws on the other hand were really curious about a certain menu idem called arancini balls. The server highly recommended them. They are little a rice balls with cheese, marinara and meat that is breaded and fried. They were so good that we had to get a second order. For our main courses, I got their baked ziti with meat sauce, again this was really good! My husband got their stuffed shells with shrimp sauce, which I believe was a weekend special. My father in- law got the lasagna. The portion was so big we had to take some of it home. My mother in- law got the tortellini al tino, which I'm going to try next time. The sauce was a creamy pesto sauce. I'm not big on creamy sauces but it was lighter than an alfredo. For desert we all got gelato that they make in house. It was a perfect way to top off dinner. So in my book Lucia's gets an A+ because the wait staff was extremely assertive, the timing was perfect and food was really good!! For those of you who have not been to Lucia's, I highly recommend that you try it.I see a lot of bashing going on in the reviews but just remember that it's just a matter of opinion to someone else. Go judge or yourself! read more

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We have enjoyed and continue dinning at Lucia's since they opened in Great Falls Plaza. Convenient, consistent quality food, friendly service, an Italian menu for all tastes completing my meal with authentic Italian pastries and deserts. A Family owned and operated restaurant that delivers in house dining or take out. read more

Great food and the delivery guy was very nice and polite! love this place!!

Disappointed with the Spaghetti. You would think a nice Italian family owned restaurant would have a great best spaghetti recipe. Their spaghetti and meatballs is comparable to Chef Boyardee. Way too Salty, Mushy Meatballs, Bad Sauce. This is the closest authentic italian restaurant near us, and I was really hoping for a good traditional Italian meal. The bread is also very generic, they might as well serve Wonder bread. I have been there multiple times, and their Pizza is great, but I only Hope they decide to offer their customers a better Spaghetti Dinner. I doubt the owners would eat it. read more

The food is always very good and consistent. The Pizza is my top 2 as their red sauce is excellent.. Sub sandwiches are also excellent and they do a fine job with interesting and tasty specials. The owners are always on site and their friendly dispositions carry over into maintaining a warm and attentive staff. Seriously Sinatra playing on the stereo coupled with a warm and inviting ambiance makes Lucia's my first choice for dinner or a beer at the bar . Like others, I see negative reviews that bewilder me. I am quite sure these "out of character" reviews are fraudulently written by jealous competitors attempting to drag Lucia's down however they can! I LOVE the place ! read more

This place is fabulous! You get so much food for the money, and the whole experience was friendly. Our waitress was so sweet, the food came out quickly and was delicious, we were greeted kindly when we came in and wished well on our way out. Definitely try it out. Their menu is vast without being overwhelming, and save room for dessert! read more

Hands down some of the friendliest service I have had at a restaurant. From the host to the waitress everyone was welcoming and friendly. Food was great too. My husband ordered manicotti and I ordered chicken Parmesan. The dessert case was beautiful and if I could I would have ordered one of everything. Will be back. read more

Updating a previously negative review on Lucia's. Despite my boycott, my wife insists on returning. Customer service has been good for her. It looks like they may have turned around for the better. read more

They've changed things up and really have improved. The service is impeccable. The food is fresh and always a safe bet. Sometimes the pizza is a little on the soggy side, so that's why we didn't give them 5 stars. But overall, this is a solid choice for pizza, pasta, and subs! (Great Caesar salads too!) read more

Ordered the lasagna special... It was tasty, but was all sauce and a layer of cheese over one thin piece of pasta. It was a rip-off considering the price. I was asked how it was by the manager and gave him this opinion. He only shrugged his shoulders and said he was sorry I felt that way... Which came across as "You're a sucker." Did nothing to rectify or make me want to ever come back. read more

The owner is very nice but the food is mediocre at best for both locations. There is no seasoning and it's difficult to consume. Most people can make far better at home using Barilla and Prego. The tiramisu was just cream. Wouldn't go back to either location. read more

Lucia's is our go to family Italian restaurant. We get desserts from them whenever we have guests over for dinner at our house. Sooo good! The pizza is delicious and I love the calzones. Not only those but the main entrees are great too. I also love that they are great to their staff. They actually close one week ever summer to allow all their staff to take time off with their friends and family. That makes me want to give the more business! read more

Ordered minestrone soup it was boiling mostly onions tasted like onion soup was the worst minestrone I have ever tasted. Eggplant alarm was just as bad. They are only just down the block from us probably took them five minutes to get to the house no excuse will never order from them again. read more

I really hate to give Lucias a poor review! We have had nothing but excellence for the past two years. I order delivery for home and work(I've turned my co workers onto it too)! Unfortunately tonight will be our last time ordering. The manager Dave apologized for our last delivery experience(bc they had a huge group for homecoming and were overwhelmed). He said that the next time we order it would be on him. So we ordered delivery tonight and whoever answered made me feel like a liar. I just paid $18.65 for spaghetti and meatballs! The spaghetti better be blessed by the pope! A twenty is waiting at the door. Sorry driver but the person manning the phone was totally unprepared and unprofessional. They included a delivery fee when wait...you are trying to get my business back! Which is almost weekly! No thank you! read more

Great pizza and subs. Many creative special pizzas and meats from Italy!! Large menu with nice pasta selections. Homemade Gelato was a great way to finish off the meal. Ask for Zack, great waiter. Coldest draft beer in Loudoun County!!! read more

I live very close by so decided to give it try. Service as soon as we arrived was lacking. Even though the place was half empty it took several minutes to get seated. After browsing the menu I decided on the spaghetti w/meatballs and my son ordered a pizza. Service again was very so so. Just didn't get that welcome feeling. The spaghetti was very average. Portion was small compared to the high prices. My son said the pizza was just okay. Even though I'm not a huge fan of national chains Roman's Macaroni Grill's spaghetti is a lot better. As for the pizza Pomodoro's pizza is so much better. Gave this place a try but will not be going back. I don't think Lucia's will make it. read more

Well, it seems that I only went to the restaurant that was at this location once and did not go back. It looks like Lucia's will end up the same but I'll try it one more time but from the lunch menu. My wife and I stopped there for an early dinner on Sunday. Let's see...friendly people, pretty good service. Good tastes but lousy execution. Generally the place is cold and uninviting both in decor and literally. I actually saw people putting coats back on and that's not a good sign. The vestibule door simply swings and every time some one enters or leaves a chill-wind goes through the entire place. There was a busboy(?) cleaning tables with vigor, an effort I thought better suited to after hours than during dining. It would have been a better move if my table had salt and pepper shakers. {my wife lifted some from a nearby table] My wife had a Linguine de Mer (?) which she said was OK, but the clams were, as she put it, inedible. They were tough and could not even be speared with a fork let alone chewed. She said the mussels and calamari were good and done right so it was confusing the clams were wrong. Apparently they're confused too because no plate or other device was given her for the shells. I gave her my salad plate. Matches up with that, we had to ask for a spoon as well as grated cheese. They have shakers but they're kept centrally (portion control??) She puts her meal at a generous 2/5. I had Pollo a la Parmigiana which I'd rate 1.5/5. The chicken was almost, but not quite overdone but at least hot. That was nicely balanced with the almost but not really warm penne. We were also a bit peeved that at a pretty high price level menu, we got side salads but they were $2.00 extra each. Seems steep for a couple of chopped romaine leaves, 2 olives, and a cherry tomato sliced in two. At this price level for entrees, I would have also expected some type of bread or rolls. Didn't get any, didn't see any mention on the menu and didn't see anyone else get any either. Overall portion sizes were adequate but by no means really generous. I would not order from the entree menu here again, quite disappointed. I might (MIGHT) return and order subs or pizza (in warmer weather) since the reviews at the other locations rave about them read more

Stunned. I do not even want to give this place a SINGLE star! We hit the rock bottom night! The worst customer service and entrees. But the worst was the entrees - their sauce taste like they opened a can of tomato sauce and added some pepper. Nasty. The worst part was the eggplant dish. In my 40+ years of eating out...and we eat out a lot...I have sent back dishes ONLY three times. Tonight was that third time!!! The eggplant was so bitter and tough that you could not cut it, chew it, or eat it. My pasta was swimming in water from the eggplant. Grilled, unpeeled, bitter eggplant over pasta is NOT Eggplant Parmesan! We sent it back and they said they were sorry it was not to our liking and offered a sweet treat on the house (GOOD move) but when the bill came the ENTREE WE SENT BACK WAS STILL ON OUR BILL!!!!! And then the waiter was all huffy that we were not going to pay for it. Took forever to get our revised check (we finally had to go to the front and hover to get things moving) and they looked at us like we were the bad guy! We are NOT going back. I have still have a bitter taste in my mouth...literally and figuratively from this! This location in Sterling has been cursed by many failed restaurants...looks like this is another one is going to go belly up. Carmines that was there before was far, far, better. Sorry guys, you stink. If the customer service was better and you actually cared to LISTEN to why the dish was so nasty, then the rating would have been much different. I should not pay for something I could not eat and you treat me like a criminal for wanting it off my tab. If you fix a problem, then I am cool with an error...I am about as easy going at it gets. It is sad that this experience soured the whole meal because it got off to a good start with the good appetizers. I am fair when it is due, but crappy ending to what could have been a good meal. I will make sure all my local peeps know not to spend their time or money here. read more

Freakin love Lucias!! I assumed this place was like a Sbarro's every time I drove past it until a bunch of my neighbors started talking about it and telling me how good it is. Finally checked it out and now I do delivery or eat there a few times a week. The pizza is wayyy better (and more real) than Pizza Hut/Papa Johns/etc, the other food is awesome, if you eat there....the bread they give you is awesome, the homemade gelato is awesome, they have specials where it's like 1/2 off lasagna or 1/2 off pizza, and they just treat you like family. The owner is from Italy and these guys just do it right. REALLY well priced too. 2 thumbs up from me all day long! read more

I just tried this new restaurant and was less than impressed. First, The prices were a bit high for the portions. I ordered the eggplant parm and was very disappointed. It was prepared with the skin on, no breading and no layering of ricotta between the eggplant. The eggplant was bitter and the pasta side overcooked. The sauce seemed watery and a bit sweet. I ordered wine and for $8 a glass was given about a 3 to 4 ounce pour. The desserts looked good and the cannoli was very nice, however, a latte was all foam and no espresso. This is the third italian restaurant in this location but they will have to get better to succeed. read more

being from philly, its hard to compare but this is about as close as it gets. pretty damn solid and the hoagies might actually be better then those i get back in pa. read more

I love this place. The assistant manager, I believe his name is Sam, is phenomenal. He always is able to suggest the best dishes, and they always have been great. The food is great, particularly the lasagna, meatballs, calzones, and bruschetta. And some desserts too. Noticeable improvement since Sam came on board. Cheers, Raj read more

I tried Lucia's a couple weeks after it opened. My son and I ordered subs. The bread was soggy. The server said for a small up charge we could add onion rings. When the bill came I had been charged $4.99, not a small up charge in my opinion. Kids pasta portion was not enough to satisfy my daughter who never eats all her food. Ordered ice cream for my kids but was charged the adult price. I was really wanting it to be five stars due to the location but will not be going back. read more

Lucia's at Potomac Falls is simply incredible! The food is always fresh and delicious. I've gotten many different dishes from Lucia's over the past two years, and every single experience has been a positive one. The Tortellini al Tino and the pizza are both particularly delicious - you can tell that the ingredients are high quality. The female server does a great job, but she asked if we were mad and kept apologizing. I would highly recommend Lucia's to anyone who is looking for quality Italian food. read more

We have been to this restaurant 4 to 5 times over the past year and a half to two years. It is a hike for us to get there. The food is always great and we go prepared for a three course meal. Arancini balls, pasta, gelato and cookies. Definitely the place to go for Italian. Go hungry and pace yourself. Left overs are still great the next day. read more

We ordered from Lucia's for the first time last night (12/23/12), and will not be ordering again. When I called for delivery, I was told it was a 90 minute delivery time, so we opted for pick-up. When we got the food home, we were sorely disappointed. The spaghetti and meatballs dish ($14.99) was missing the meatballs. The appetizer order of garlic bread was two skimpy, burnt pieces of a baguette. The pasta con fagioli "soup" was a container of pasta and soft vegetables that were starting to mush together. The side salad was fine. For $28, I certainly expected more than this. We called, and rather than getting an immediate apology and remedy, the owner told me that they were too busy to send out a fresh order of spaghetti and meatballs, but I could get the next order free (yea, I really want to go back and give this place more money). I also told him about the fagioli, and he claimed that is what true fagioli is...when I explained that it is listed under soup, and you have to eat it with a fork, he began arguing that it used to be an entree, but people complained. I told him that there was a picture of the "soup" on their menu, and he claimed that "food doesn't usually look like the picture." So, our order was a flop. We are avid delivery/take-out people, and will not be going back. Even for the replacement of spaghetti and meatballs. read more

To start off, I would give this "restaurant" a zero but as we can both see it's not possible. Lets begin with their food. This Italian restaurant isn't something special. The food lacks in taste, the portions are monstrous, and they have a very scolding environment. I was on a walk with my friend in our neighborhood plaza. He had a little water spill on his arm so we of course needed a napkin. I walk into Lucia's, and the first thing I see is a empty eatery and the owner arguing with an employee. Anyways, I walk up to the front and kindly ask for a napkin. Right away, the owner started arguing with me as well. I was honestly shocked. He started asking why I couldn't get it some place else and why I had to bother them! I walked away apologizing, but in my head I knew why this restaurant was always empty. Lastly, for some reason the owner and employee kept giving me some weird looks. They acted like they had never seen anything like it before. read more