Rude inflexible staff with a don't care attitude. Last couple of months cleanliness has become bad…read more Often there is a very strong smell of feces, vomit, urine and other unclean smells. . There is no evidence of recent accidents It's just in the air. It is very chaotic in the morning There is no counter area counter separating the metal tables with computer wires and the metal chairs. The sound level is jarring with no sound barriers. More than once I have picked my dog up dog and he has been soaked in urine like he had been laying in it. I asked about it and I was told it must be water. More than once I have had to take my dog to a dog wash and shampoo him before I could take him home.. Incidents such as these along with the uncaring attitude, the front staff has shown has sent me over the edge. I am not taking my pet back and I wouldn't recommend them to anyone.

Taeler was not a very courteous employee. I was treated in a very condescending way. I believe the…read morebusiness overall is good at what they do however this particular employee could use some training in customer relations.

Went to take my cat, he had some tooth inflammation. Family member took him back to the same…read moredoctor, waited over 40 min while they were laughing in the back. Left the appointment 2 hours after the original time. Doctor gave a verdict on the cat before even looking at his mouth. Not happy

I brought my 3 cats here to get fixed, first they charged me way too much just to check them out (I…read morepaid $400 for their insurance just so they could have cheaper visits in the future and to keep up with health.) They then told me to come back a week later, when I brought all 3 back they told me they were only planning to fix one of them and when I finally got to take her home she had many complications the following days, we ended up having to take her to another vet because her wound got infected which is something that's never happened to me before. Mind you the first time I came they took all three cats back to get examined they told me I had to get a fecal sample, but the next time I showed up to get them fixed they tried to gaslight me saying they had never taken them back and pretended they had never asked for the sample. Altogether it was unprofessional and not only a waste of my time but my money that I could've spent on taking care of my babies.

We left our girls for Easter weekend and I was so pleased with our experience at Tipton! We have…read moretwo high-energy pointers (one is still a puppy), and I'll be honest--I'm a little extra when it comes to them. They are my babies. I spent two weeks trying to decide where to leave them, and I'm so glad we chose Tipton Pet Hotel. One of my favorite things was that the dogs have access to both indoor and outdoor spaces--it gave me so much peace of mind. The facility itself smelled amazing (which says a lot!), was very clean, and felt welcoming right away. The staff were warm, caring, and even let me check out their room with them, which I really appreciated. The absolute best part, though, was the communication. I truly felt like they cared about my girls. One of ours is a recent rescue, and I was a little nervous about how she would adjust, but they were so kind, patient, and genuine. I wish I had gotten the name of the person I spoke with because she was incredible. We will definitely be back. Thank you, Tipton, for taking such great care of our girls!

After visiting 2 other places we left our 2 pups at Tipton's. Our pups are 14 and 2. While the…read moreolder one is healthy and active for her age I was still a little concerned for her adjusting and playing in a new environment. I was assured she would be with other dogs to match her energy and I was so happy to see pictures of both of them having a great time playing in the water. They were happy and tired when we got home. I will always use Tipton to care for these two when they can't come out of town with us.

Dee is AWESOME!! My dog, Daisy, absolutely LOVES spending the weekend here and playing with all her…read morefriends. I have peace of mind when I leave town because I know Daisy is in good hands and well taken care of. Pricing is very reasonable for the excellent care your pup will receive. Dee is super fast at responding anytime you contact her, and she also sends little video updates of the dogs playing! I highly recommend Leash & Collar to everyone I know. This place is a hidden gem!

We moved to Lubbock from a 2 acre piece of land outside of Houston about a year ago. The move…read morefreaked out one of my dogs and some training was immediately in order. I found Dee after an extensive search and was very happy with the results she had with Lucy. Our other dog Kira is also better behaved now after the exposure. It worked out so well I've employed Dee to walk Lucy and Kira on a regular basis and they are so happy when she arrives! I highly recommend Dee's services for anyone who needs help with their dogs!

I went in a week before for a consultation and specifically said how I wanted my 5 month toy…read moreschnauzer trimmed even brought him with me. The day of I specifically said DO NOT CUT EARS just leave them the way they are. 4 hours later he is completely cut/shaved short everywhere. His feet were not left furry no skirt around his body his ears cut short. I was in complete shock. Very upsetting that she cut him they way she wanted to. I cried. So so disappointed

Easy five stars! Great atmosphere and attention to detail. Annie's fresh cut looks amazing.read more

They've groomed our shitzu for over 3 years now and they do a wonderful job. We also board our 4…read moredogs and they're very well cared for when we travel. The staff is very friendly and professional. I would highly recommend Regal Pet Resort.

My dog was at Regal Pet Resort for eight days. While in their care they reported that they ran out…read moreof food for him. I measure his food for each day so he should not have been out. They wanted to charge $8.00 / day for their food. I had my son take by food. When I picked him up he seemed fine. The next day he begin coughing and throwing up white, foamy, slimy liquid that continued all morning. Could not eat or drink without throwing up. Took him to the vet. All his shots and vaccines were updated even his BORDETELLA which had 2 months before expiration. I will never take my dog there again. They take in too many dogs and things are not communicated to owners. I believe they ran out of my dogs food because he was throwing up and it was not noted!

Went to drop my three dogs off at the groomers we were very excited to be working with Sally she…read moreseemed great. The girl at the front desk gave us such an ick vibe we couldn't dare leave our dogs with them.

If I could give 0 stars I would. Took my shih tzu mix to get a simple bath and haircut and it led…read moreto emergency surgery and a separate overnight stay for her. The "groomer" cut her dew claw on her back foot almost completely off. This was after 2 hours of her being there and they hadn't even bathed her or anything. She had the surgery and then had to be recovered. What should have been a 2 hour max grooming appointment turned into 7 hours until she could be picked up at the vet. And they didn't even ask what vet we normally use! Then today she was nauseated and vomited 9 times in a hour which led to an overnight stay for dehydration. I will never ever take my dog back inside the doors of a PetSmart and I don't plan on ever shopping there again either.

Great people, helped us with our two Velcro dogs on a holiday weekend. You won't find anyone that…read moreloves animals more than these ladies. Dogs came home healthy, happy and sparkling clean after their exit baths.

Absolutely not good for small dogs. When I picked her up, she had scratches and was wet, smelling…read moreof urine. Her bed was soaked, dripping with water and smelled so badly that I had to throw it away. Our local contact was never called to indicate she was having any trouble. I called to check on her, and nothing was said about her having issues other than her being scared of all the big dogs barking. However, when we picked her up, I was told that she wouldn't eat, wouldn't come out of the cage, and that she urinated and defecated on herself. I don't know if they didn't call the local contact to get her because they didn't want to refund any money or what, but I will not be placing any dog there in the future.

I was unhappy, left my girl there for 5 days, when I came back to get her she was covered in urine,…read moreher blanket and bed was soaking wet with urine, she was shedding bad from the heat and the pee, she was major panting and her gums were very pale, she is back to herself but I wouldn't recommend them for a dog that is people shy at all.

From the owner: We are a family owned and run small business…read more We have over 15 years of expertise as a vet tech, a team certified in Pet CPR and First Aid, Fear Free certification, and affiliation with nationally recognized pet sitting organizations like the National Association of Professional Pet Sitters and Pet Sitters International, ensuring top-tier service and customer satisfaction.

Live Oak has been a great place to board our dog. She is super shy but they really try to make her…read morefeel comfortable and safe. The staff is friendly and professional and I highly recommend them.

I'm sorry to say These people are not responsible. I have been using them a little over year, the…read morelast 3 times what I have requested them to do didn't get done. 6 months ago I left my dog there on a 2 November got reservation and asked them to give him a grooming which didn't get done. June I left him there for 5 nights with enough food for that duration. When i picked him up there was 2 days of food left so i guess they decided he didn't need to be fed every day. This visit I had a reservation for 2 nights. I was called this morning and asked if I was picking him up today and I said yes. when I went to pick him up I was told that I wasn't supposed to pick him up till Tuesday so again he wasn't groomed. 3rd time a charm, I won't do business with people that don't take care of their business.