Dru and Shea are a huge asset to this company. I would absolutely hire them again without…read morehesitation the next time I have garage door issues. Their expertise and quality of work truly speak for themselves. They fixed a garage door that kept tearing up the weatherstripping and diagnosed the problem quickly. On top of that, they explained everything clearly and made sure I understood what was going on. I'm very happy with how my garage door turned out -- it now works exactly as it should. The pricing was also very reasonable for the amount and quality of work done. Highly recommend.

Rating: 4.5/5 Stars…read more I recently used KJ's Garage Door Repair after a recommendation from my neighbor, and overall, I'm very happy with the results. The process started off strong. I used their automated system and got a callback almost immediately for a same-day appointment. The tech, Dru, texted me an ETA and arrived right on time. He diagnosed the issue instantly, explaining that my builder-grade door was lucky to have lasted this long with just a single spring. Since my spring had shattered and the wires had snapped, the door was completely stuck. Dru charged me a small fee to manually get the door open just so I could get my car out, which was a huge lifesaver. He was friendly, efficient, and clearly knew his stuff. The same day, my main point of contact, Marko, came by to take measurements and provide a quote. Because my door had a specific "short panel window with long panel ridges" style, it required a custom order. He estimated about 4 to 6 weeks for delivery. I knocked off half a star because the communication during that waiting period was frustrating. My door was completely non-functional for those 6 weeks, and I felt like I was the one constantly reaching out for updates. I called at the end of week 3 and week 4, and while Marko was very nice over the phone, he didn't follow up when he said he would. It wasn't until the end of week 6 that he reached out via email to confirm the door was finally arriving. Once we got to the finish line, the email communication became much more consistent. On installation day, there was a brief scare when the installer called saying the distributor had sent the wrong panels. After waiting 6 weeks with a broken door, that was disappointing to hear, especially since the layout of my home makes not having garage access a major pain. Fortunately, he called back an hour later--the package had just been labeled incorrectly and the parts were correct. The installers arrived early and were joined by a second tech halfway through. They finished the whole job in about 3 hours. They were great about setting up my remotes and the opener, and they walked me through how to program the keypad. They did their best to tidy up, though I did find a few stray rusted nails and brackets they missed. Bottom line: The pricing is reasonable, and the servicemen are professional and highly efficient. If the proactive communication during the waiting period was a little tighter, this would easily be a 5-star review.

Came home from work on Saturday afternoon, the garage wouldn't open with Homelink or remote. Went…read moreinside house and garage wouldn't open with wall switch. I had used MC Garage Doors in 2016 and recalled how good they were. So I called Matthew and he was out within two hours. He took at look at the issue and found that the motor for opener was done. He quoted me price for a new one and then checked all components of garage. He recommended replacement of a few part, but was very honest about why he recommended changing them out, while at same time told me what parts were in good shape. His assistant Sergio arrived shortly afterward and got the job done in highly professional manner. Had a great chat with Matthew and learned he is a family man with a large family and has been doing garage doors for over 25 years. My second time using MC, and this experience was even better than previous one. An excellent company with excellent staff. Fair, honest and transparent about what needs to be fixed, should be fixed or is fine.

Matt and his team did a great job. Great comms, reliable, fast turnaround, and very professional…read moreoverall. Two thumbs up.

Jonathan arrived on time and was super professional. Swapped out our old garage door opener for a…read morenewer one, took the time to walk through and explain all the features for us, and even helped program the Homelink in our car. And he did this all while it was raining as well. It's no wonder Five Star is in the name of the company, but they truly deserve more stars! Communication was also very prompt via text messages to answer any questions I had, which I always appreciate. Thank you Jonathan and the Five Star Garage Door Service team! You guys are the best!

Tri from Five Star did a great job helping with my garage door. One of my garage springs snapped…read more He also recommended a new garage door motor without making it feel like an upsell since mine was 30 years old. Later, he replaced the garage motor and railing system and was patient, professional and clear in explaining the work. What I appreciated most was that there was no pressure, just honest and friendly service. Tri got the job done and I could tell he's detailed and knows what he's doing. Thanks Tri

I had an issue with my door; they were very kind and responsible, and were always willing to help…read moreme. I recommend them without hesitation

I requested service for a broken garage door spring, assuming it was a standard item. Matt arrived…read morepromptly at the time I booked. He was friendly and knowledgeable, and he was surprised to see my garage door and spring was not standard. He promised to get me a quote that day, and when the supplier didn't get back to him in time, he called to check in and let me know he was still working on it. The next day Matt escalated the job to Ammar, who brought a variety of rarely-needed springs to the service call and he was able to complete the job. He explained exactly what it was about my door that was so unusual (the previous owner had installed an exceptionally heavy door for such a narrow space) and made me feel completely satisfied that I really did require the heavier spring. Here's the best part: after he replaced the broken spring, he noted that the rollers were getting pretty worn and that the existing garage door motor was not optimal for such a heavy door, but instead of trying to pressure me into roller replacements or a new motor, he told me how to keep the rollers lubricated to prolong their life as much as possible and said there was no problem to keep using the current motor but just to be aware it probably wouldn't last as long as we might expect. Bottom line: these guys are honest, knowledgeable, dependable, and they're not going to give you a hard sell. Because of all that, I will definitely call them again when I need garage door work again.

Its a Sunday and we woke up to find out our garage door wasn't working. and we found out our…read moreprevious garage door service group (Chandlers) had retired and sold. So i started searching around and found Ronnies here on yelp. i texted him and he called back within minutes, confirmed he would be able to help me today and he quoted me a price that seemed fair and reasonable based on what I had researched. He called when he was on his way, was polite and helpful, worked efficiently and was done replacing our springs within 30 minutes. He let me know that the cables also showed some wear and offered to change them out, quoting a price for me. It was presented as a choice, not an upsell or a hard sale in anyway. I agreed and he was done quickly. the door opens and closes and we should be set for another 10 years. i highly recommend Ronnie. He does great work and I like supporting small businesses.

Ronnie did a great job with our garage door - it was a replacement but he also adjusted what needed…read moreto be adjusted. Now not only our garage is so quiet we also do not have those gaps between the floor, side walls and garage door.

Geva from Palm garage doors came to fix our garage door. He was prompt, efficient and quick to fix…read morethe issue. He explained the problem clearly and arrived with in couple of hours of calling the company. i am really pleasantly surprised with speed of their service. i would use them in future and highly recommend them to anyone who has garage door issues.

Our garage door closed on us while we were backing up and we hit it and broke it. We called many…read morefolks however Palm was super responsive. They came very quickly. Elad was very professional gave a reasonable quote and fixed it quickly. Really appreciate the service and the clean work!

Prompt, effective, accomodating, and kind. Scroll no further for your garage door repair needs bc…read moreDavid is it. He has helped us with our 15 year old garage door opener twice and has been very understanding of why we don't just replace the opener. Highly recommend!

My garage door spring broke when I got home from work Wednesday night. I sent a request for quote…read moreand info early Thursday morning. David responded quickly, was able to get to the house by 11, and gave me a quote without having to look at it first. After inspecting the garage door, he identified that one of the cables had been replaced but the 2nd one had not, and it was shredding. He got the garage door open, we got the cars out, and he fixed the springs and the cables. He was friendly, communicated the issues clearly, and fixed the problem promptly. I don't expect that I'll need garage door repair again anytime soon, but if I do, I'll call David.

Nelson came to look at damage I had done to our garage door that I backed into(oops!) I was afraid…read moreit was going to be a very costly repair or need to be replaced. Nelson troubleshooted, came up with a solution and was able to repair it at a very reasonable price. He was knowledgeable, and courteous and I could not be happier with the service. Thank you Nelson and Sousa's garage doors!

Sousa's was recommended to me by a family member who's friend had had a good experience with them…read morefor a whole garage door replacement. I needed a much more modest service which was to replace our existing, shockingly loud garage door operator for our two-car-wide garage door. It was loud enough to wake up the deepest of sleepers, should, heaven forbid, someone need to open the garage while someone is sleeping in the room above. To make a long story short, they did a great job. Quoted me a price over the phone for overhead belt drive (I think $1000 all in), and another for wall mount ($1100 all in). (Regarding pricing: given all the little details one needs to get right and the relatively high cost of parts ($500 for wall mount opener) I considered this pricing a bargain as it would've taken me hours to set up everything just right.) Anyway, they said that both openers would be much quieter than the existing one. I didn't want to take any chances and went with the wall mount. Which also freed up considerable access room to our over-car storage in the garage. Scheduled the work for maybe a few business days into the future, and did an orderly, perfect looking installation. We did notice that over the first couple weeks the garage door would detect an obstruction or resistance on opening or closing so we called them and they didn't even slightly argue - they just sent a senior tech over to adjust it. And now it's been perfect for months. And it is unbelievably quiet, as in you'll need to train your brain to recognize the sound of it opening or closing compared to the other random sounds you might hear from the street.

Our garage door broke around 8:00 PM on a Friday, snapping a spring and leaving both our cars…read moretrapped inside. I was worried our weekend plans were ruined, but Matthew responded incredibly promptly and was at my house by 9:30 PM. He arrived with his three sons, and honestly, they were a pleasure to interact with. It's not often you have a "great time" talking to repair techs, but they were professional, kind, and clearly knew their stuff. Since our door is an extra-heavy wood model and was previously very loud and creaky, Matthew recommended replacing a few worn-out parts beyond just the spring. They efficiently replaced the springs, rollers, and drums in just about an hour. The garage is so much quieter now--it's never operated this smoothly. They got me out of a huge jam and saved my weekend!

My husband has called Matthew twice to fix our garage door. One was two years ago and recently…read more Time flies - it felt like last year we called him. Both times he came promptly and our garage door was fixed same appointment. He was very honest and my husband really liked working with him.

Our garage door opener broke and Herman came out to look at it. He showed me why it needed to be…read morereplaced and also showed me how it would be best to replace the springs, rollers, and cables on the door. he always showed up exactly when he said he would, and his price was very fair. I highly recommend hiring Herman for any garage door needs.

Herman was an absolute delight to work with! My garage door would occasionally fail to close due to…read moreexcessive force, and I suspected the old springs were the issue. Herman arrived on time, and his price was extremely fair--nearly half of what I was quoted by other companies for the same job. He started by thoroughly inspecting the door, opener, and rails. After determining the issue wasn't with the opener, he replaced and lubricated the springs, rollers, and hinges. As a courtesy, he also replaced the fraying emergency pull handle cord. I would highly recommend Herman to anyone in need of garage door services.