I had an emergency garage door issue after hours and called GDI. Trevor drove over 1.5 hours out of his way to get to me the same evening. He arrived on time, was professional and courteous the whole visit. He diagnosed the problem quickly, explained the repair options clearly with no pressure, and got the door working safely again. Work area was left clean and he took the time to check the balance/safety features before leaving. Exceptional service and real dedication. If you need a technician who will actually show up after hours and do the job right, ask for Trevor. I'll be recommending GDI Garage Doors without hesitation. read more

This will be long. The good: 1. Excellent phone response and scheduling. Very pleasant staff manning the phones. Patient, professional and definitely local. 2. Their technicians are knowledgeable and once one got stuck sorting a problem and he reached out to another technician who promptly joined him and together they took care of the issue. 3. They almost always come on time. Not always but almost always. 4. Technicians are not just knowledgeable; they are also pleasant and professional and good at explaining issues and options. 5. They stand behind their work! The not as good: 1. I twice tried to spend a bunch of money that involved a special order, and that didn't go well. The first time, the guy didn't collect a deposit so they never put the order in and didn't follow up with me. The second time (same issue) they sent an excellent technician in the early evening and while he got everything I needed planned, it got late so he said he'd call the next day to get the order input and collect the deposit. That never happened either. That was weird. It wasn't an inexpensive proposition (I needed a new lower panel for my door that had been damaged by someone closing the door on my car!) 2. My last appointment to make an adjustment was rescheduled 3x. I did not have an urgent need, so the rescheduling was totally fine, but there was poor communication and I did a lot of waiting around, and had to call myself to find out the plan. Very patient phone people as I was frustrated on the phone regarding the poor communication. So I think I would still call them for any needed service due to knowledge and general professionalism, but I'd be very insistent that follow through is promised. (I never did do the special order. I gave up. ) Hope that helps. read more

These garage door panels are the replacement of what I ordered more than a year and half ago. Initially, they made mistakes of the measurements even after they came to measure themselves at least 5 times already, and there were mismatched pattern. Then we requested to have replacements which took about a year. Finally, we got these replacements with the primer on wood which we don't want. I ordered solid cedar wood garage door with no primer paint as I like the natural grains of wood and would like to stain it ourselves; however, the shop sent me these door and refusing to exchange to a corrected type I paid for. It is extremely upset for spending over thousands of dollars and not getting what I want. read more

GDI Garage Doors - Wrong door with primer that I don't want - Garage Door Services Near Me

I have had a garage door installed like the one was today. GDI sent out two men and I'm very sorry I didn't get their names, and they installed the door and made adjustments so that it worked perfectly. They cleaned up everything and left. They were amazing. Thank you GDI. read more

Aries did a great job of replacing our garage door opener and hardware. Our door stopped opening unexpectedly. We called GDI and Aries was there within two hours. He did his best to get it working but couldn't. Our opener and springs were 15 years old and needed replacing. Aries provided an estimate and then reduced it significantly when we explained our budget was stretched for several major repairs. His approach was no pressure and we appreciated that. He worked from 10-5 getting everything installed. All in all a great experience. read more

These guys used to be good but are now an epic fail. I wasted Saturday and Tuesday waiting for them to show up. Called repeatedly the office each day and said they would be there, but alas no. Don't use them unless you like no-show service. read more

Aries B. came out to service our garage door. He was extremely professional, kind, and had great knowledge of the job. He has outstanding customer service skills. read more

Twvyn came to my home and helped me with my sensors and maintenance service in San Jose. He was on time, friendly and very helpful. Thank you! read more

GDI Garage Doors - Maintained door - Garage Door Services Near Me

One morning, I would open the garage door from inside the house and was confused that it was still closed. I soon discovered the garage door was going up a foot and then going back down. I had to get the stroller out, so I unleashed a huge roar to lift the garage door... I called the number for Affordable Garage Doors, and they agreed to come the same day. Unexpectedly, Illia from GDI Garage Doors arrived. He confirmed the broken spring. Illia was patient in explaining how all the components of the garage door worked and the various solutions from band-aiding the problem to a more comprehensive solution. We ended up replacing everything as the spring appeared to have a good 20 year run. Illia worked 6 hours into the night. He cleaned up the garage. He also called the company owner who gave us a discount on the expensive package... However, the new garage door was so quiet and smooth... and most importantly it was all fixed in the same day! A day later, we noticed the door was a little bit offset to the right. We called GDI Garage Doors to take a look. Illia showed up again and spent an afternoon trying to diagnose the issue. He seemed very interested in the problem and did best to fix the offset. We concluded it wasn't worth fixing as it would require replacing the rails and probably tearing up the walls. There was no charge for this. The garage door has been working well. We're glad Illia from GDI Garage Doors came to fix our broken spring. Thanks! read more

GDI Garage Doors - New rollers, spring, motor, and the works! - Garage Door Services Near Me

GDI is recommended without reservation! Jose Perez was not only a great tech, but a very personable guy who made me comfortable right at the get go. My garage door has not been working properly for years. The initial installation was a shoddy mess, and Jose was able to troubleshoot and fix all the sins of the past. Jose did a 14 point checklist and found that my track was out of alignment, the door opener chain needed adjustment, parts needed to be lube, and my garage door was sagging and no longer straight. Jose left the workplace clean and neat. He was ontime, and stayed until the job was done when everything worked perfectly. A company is only as good as its people, and Jose is the best. I can now hear the sweet sound of the garage door open and close without me manually trying to force it open. Great on time, professional experience. read more

Great availability, quick fix, and what seemed like a totally fair price for the work. Martin was our tech, and he was really great. Explained everything in a super clear way and my garage door is not only fixed but much quieter. No weird upsell either is nice. They also warranty their work. Very reassuring to know that there somewhere I can call and get something fixed quickly if something goes wrong. read more

CASTRO VALLEY. My experience with this company, which I have used before, has been excellent. On this occasion, my car was blocked in by a jammed door. I was given an appointment within hours by a friendly receptionist, who did follow-up updates on scheduling. For this call Jacob from San Ramon was the technician. He had an unusually friendly, enthusiastic, and helpful, as well as professional, approach. He explained the diagnosis of the problem carefully and then proceeded to the repair. He worked hard for two hours on a complicated installation. He explained several options for defective and aging parts, but never pushed a sale. He at all times respected the cleanliness of the work area. The sudden inconvenient problem of the stuck door was alleviated by the capable work and explanations that Jacob provided. read more

I reached out via Yelp 2 weeks ago and the company started out very responsive and eager to schedule a technician to come by. I scheduled an inspection on Tuesday after Memorial Day. The technician was running behind and the office called twice to keep me updated. Great, a company that follows up The visit was quick and the technician said he would have the estimate for me no later than Wednesday afternoon. Guess what never showed up, the estimate. I waited until Friday and I reached out via Yelp again. The person responded promptly and said they would look into the estimate. Apparently the technician suddenly retired. According to the last person that responded to my Yelp message, I was being moved over to the estimating department. It is now Monday and I haven't heard from anyone. My message today has not been responded to and I still don't have an estimate for a new garage door. Hopefully someone in management will see this message and forward the estimate to me. I'd like to get a new garage door very soon. read more

Ilia gave me some good advice about what was happening with my garage door. He showed up at my house went right to work. read more

GDI Garage Doors - Garage Door Services Near Me

Called GDI Garage Doors on a Saturday knowing that I needed service that day. I was lucky to have Seth B as my technician being assigned to my service call. My garage door opener was broken. Needed to new one installed. He was prompt and reviewed the repairs that were needed. It required a seven foot pool that he did not have on his truck. He called a coworker and made the extra effort to go to his coworkers home and pick-up the part he required to complete the project the same day. Awesome customer service. I would not hesitate to call this vendor in the future. Make sure you ask for Seth B. He will take care of his customer. Thanks. read more

Sam, the technician was outstanding. Courteous and worked quickly. Explained it all and made me feel at ease with the repair choice I made, especially considering the age of my exisiting unit that I inherited when buying my townhome. In previous visits they have always been top notch as well. Recommend them highly. read more

They were professional from the start. They called ahead of time & when they were running late called & let me know. Their service man, Illua, arrived this AM just as they said, with a phone call telling me he was on his way. Illia was professional, kind, assessed the situation & gave me a price to proceed, which I did. He was thorough & finished sooner than expected, answered all my questions & cleaned everything up. Very satisfied! read more

GDI Garage Doors - Myself & Illia - Garage Door Services Near Me

This company was referred to me by a coworker who had a good experience. I however made two appointments on two separate days and was stood up both times after waiting four hours for them to show each time. I normally do not make a second appointment if someone stands me up however I had a referral from a friend who said they had a good experience so I figured" things happen", I'll give them a second chance. I called to confirm the morning of the second appointment; their dispatcher said "yes" I was on the schedule and someone would call me before they came. After waiting four hours (again) and no phone call, I called the company back and was told they couldn't come, I would need to reschedule. Needless to say, I did not pursue around three. My advice is that if you decide to engage in services with this company and they stand you up, don't pursue a second appointment. read more

Called them at 3:45 PM for service call on broken spring on my garage door. Tech came at 7:30 that night, which is awesome for me since getting home during the work day is hard. David came, diagnosed the issues. Returned the next day and took care of the spring replacement and rollers as well to fix the issue. Happy with the service! read more

All the people who work for this company are friendly, knowledgeable and trustworthy Seth came today and fixed the problem immediately. Very easy to deal with and prompt. read more

Dylan Bruce was the technician who showed up to work on my garage door. He was professional, knowledgeable and very nice. He efficiently repair the issues and went the extra mile to lube and tune the entire system. Because of Dylan I will recommend GDI to my neighbors and friends. read more

Got a quote from this company to make a repair set up an appointment which they rescheduled twice causing me to miss work to be available during an appointment window and they never met it. They had the nerve to call me and tell me their nearest technician was an hour away if I still wanted them to come or not, not taking in consideration the loss of work and them not meeting their repair window. Customer service was trash. Do not recommend this company at all. read more

Very satisfied with our experience with GDI. Seth showed up on time, identified our issue and immediately fixed it. He was very friendly and knowledgable. read more

GDI Garage Doors came to rescue. I called at 8am... by the 10am Dylan Bruce came in. He's very knowledgeable & takes pride on what he does best. He explained everything to me & answered all of my questions. I just hope that the price I paid for replacing both springs is market price because I didn't have any other quotes & decided to have GDI replaced both springs of our garage door. Kudos to Dylan Bruce! read more

Please note that Bill's Garage Door Service was acquired by GDI. I had called Bill's Garage Door Service on Yelp and I did not realize the phone number was rerouted to GDI. With that said, I my garage door opener broke down after 11 years in service. The technician, Jacob, installed a new garage door opener and replaced my old garage door rollers. He was very friendly and efficient. Everything works great and he cleaned up after himself. Five star service. read more

Dave came out to fix my garage door. In and out, no problem. I definitely recommend GDI Garage Doors.

Very good service. I recommend David. Came for a dead battery replacement. Great honest work.

Where do I click for more stars? The springs on our 20-year old garage door broke and we were unable to open or close it. Fortunately, I found Bay Area Overhead Door Co. (AKA GDI Garage Doors) on Google, they are a local family owned business. I called a few minutes before 8:00AM (opening time) and was relieved to hear that they can send us a technician within 4-hours time-frame of my initial call to assess the situation. Troy was our service technician, he was professional and very polite. He gave us a fair estimate for the replacement of the springs and he was able to complete the work in approximately 2-hours. He said it was quicker than most other repairs because we maintained the garage door lubricated so that was helpful in the removal process as the springs had not rusted. Troy was also able to let us know that we would need to replace the rollers in the near future as they are approaching their end of life. The reason we did not have him replace those on the service visit is that would take additional time from his day and he had other appointments to take care of. So we will be in touch again to get the rollers replaced in the near future. If you need service for your garage door, don't hesitate to contact this family owned business. They are knowledgeable, reasonably priced and provide warranty on their service work. read more

Cable had come unwound they were able to get technician out same morning. Jenna was very friendly on the phone coordinating Ben who was able to fix cable and replace worn out wheels which caused the binding of the door. The door now runs smoother than when new. Probably over paid but happy with end results read more

My overhead garage door opener was working well except for reduced range for the remotes giving me the opportunity to have three different companies come out to give estimates. Tyler Rhoades from GDI was the only one who gave a thorough inspection, explained exactly what was wrong, did not try to upsell or sell things I did not need and left a paper estimate with three options and the total prices including taxes. It was very easy to call him back. He was the installer too. Though he was expecting a simple replacement usually taking under two hours, he ended up spending over three hours because he had to make bracket modifications and he took the time to program not only the garage door opener remotes but the keypads and remotes for our driveway gate as well. Now everything works perfectly. I highly recommend this company and especially Tyler. read more

Quick efficient service by Seth Brown. Very professional! He was most accommodating and easy to work with. He explained everything. We are very happy with service read more

Our garage door quote was initially provided in 2021 by Bay Area Overhead Door. After waiting for 6 months for our product to get in, which was understandable due to supply chain issues, our CHI door was finally put in at the beginning of 2022. While I was checking in on the status of our garage door in late 2021 it was brought to my attention that Bay Area Overhead Door was acquired by GDI and the final invoicing and payment went to GDI. Needless to say we love our garage door and the contractors who put it in. But now, fast forward 1 year on installation and my garage door needs servicing. It is loud and squeaky when it opens and closes. I called on a Wednesday for a technician to come out and they confirmed that the appointment was scheduled for Friday morning. On Thursday, I was called back by a woman who said they have to cancel because their technicians no longer cover my area. They said they didn't have my contact information, or any access to my invoice, and said they couldn't help. But, guess what, their invoice said GDI and guess who my payment went to...GDI. After pleading with her about how they were not standing by their business and that they were only a 1/2 hour from their service area they said that I would need confirmation from dispatch. When I was forwarded to dispatch she said "I am sorry, sir, but we no longer service your area." and HUNG UP ON ME! When I called back asking for a manager or owner I was told that I was actually speaking to a manager and she said that I am better off going on Google to find another company to help fix my problem. I was also told that the owners of the company are busy and that she would not relay my message to them. Clearly, there are owners reading these comments and I would suggest you really check in with your customer service staff. This is just bad business and like Rosa B. above I plan on making a formal complaint with the CA Board of Contractors, CA Department of Consumer Affairs, attorney and BBB unless my needs are attended to as it is my understanding that this is a requirement to do so by CA Contractor Law. @Michael C. or @Allen M. You have my contact...I look forward to a call. read more

I called GDI and Dylan Bruce came to the house to assess the issue with the garage door. He quickly identified the issue and offered several options that fit my budget. He then quickly fixed the problem on the spot! The garage door works great now. Thanks Dylan for your professional service and quality work! Mark Cassidy Santa Clara, CA read more

One set of springs broke on our heavy garage doors (again), and so I called the previous company that was bought out by GDI. Super surprised I got same day service so I am super happy about that!! Troy, the technician serviced our system. He was highly communicative and, knowledgeable, friendly and professional. I took one star off because having bought the other company, they should have had my service records. But they did not so it took some time to figure out what was done in the past, Etc. Other than that, seems like they did a great job. Again, super happy they came same day... that's great service! read more

TROY was extremely professional and really took extreme pride in his work! I was very thankful for the service he provided and the advice he gave to keep a healthy Garage door. I will definitely recommend GDI to all of my friends and family!!!! Thank you GDI! John M read more

Highly recommend GDI, was able to make an appointment same day. The technician Seth was knowledgeable and explained what may be the reason that the garage door was not opening/closing completely. Work was completed in approximately 1/2 hr. and garage door is now operating well. We would definitely ask for Seth if future work was needed. read more

This company has done a great job at installing our wood garage door (several years ago) and now performing some maintenance on the Marantec garage door opener. I'm not sure why they have a mediocre 3-stars on Yelp, but I have been very content and pleased with their service on both occasions (install and maintenance on the door opener). The staff rep showed up on time during the 2-hr window arrival timeframe, and fixed the problem within an hour. Our door is extremely heavy as it is comprised of wood and steel, and this puts extra strain on the garage door opener. They recommend to have routine maintenance performed every 2 years to ensure proper tension, which the staff rep took care of. I plan on keep having this company performing regular maintenance on my garage door. read more

GDI Garage Doors - Mahogany wood door with steel backing (installed several years ago) - Garage Door Services Near Me

My garage door has been acting up for a while. I noticed that my neighbor had someone working on their garage so I went over to see if they could look at mine. I met Seth and he came over when he had completed my neighbors job. When I operated my door he immediately spotted the issue (broken spring). He said he had the parts with him to fix it and within about 45 minutes the job was complete. Seth was very pleasant to work with and very efficient in getting the job done. I strongly recommend GDI and especially Seth. read more

I called Bay Area Overhead Door, from whom I bought my garage door many years ago. GDI has taken over their business. One of my hinges had cracked, and rather than try to guide me to repair it on the phone, offered me a free on-site inspection. Troy showed up on time, tested to hinge and the balance on the door, and pointed out how to repair without pushing me to hire them to do it. He even lubricated the screw drive. It's rare to have someone come out on a free call and not find something to charge for. If I do need a repair I can't handle, I will certainly call GDI. read more

I'm happy with the service I received from GDI garage doors. Troy was the technician who came, he was very knowledgeable and professional. He was able to repair the garage door arm and install a new sensor in a timely manner. He also took the time to explain the proposed work and throughly tested everything before he left. I would definitely use GDI garage doors again in the future. read more