I visited Ace Hardware yesterday to pickup an air conditioner fin tool, that the associate claimed…read morewas in stock, but with my own, and an additional associate they were unable to find it. He did offer to order one and contact me. I declined and ordered one online. I visited today to get a warranty replacement for my craftsman 1/4 socket wrench and the associate told me they did not have it in stock and stared at me until I left. He did not offer to order one or even to call nearby stores to keep me as a customer. I went to Lowe's and they replaced it with no hassle and kind words.

Always helpful! Someone ordinarily meets and greets you to help right at the door or within a few…read moremoments of entering. They typically go out of their way to assist with any question. They keep my business because they are an old, family owned, local business chain. Their business model is desirable to me over the MEGAHOME stores. The staff are like "family" and many of them have been at this location a very long time - their experience is extraordinary.

This place is awesome great staff great service!! Stop in and say Hi play chess!…read more Very eclectic - and they have the most amazing cat!!

Great folks, very helpful. Old time service and now they do repairs too. And don't forget to say HI…read moreto Orville, the resident cat and manager!

Was told at checkout, while buying a water hose, that all I needed to have to return it was my…read morereceipt. That's a lie. They will ONLY take it if I have the receipt AND the box. They need more training!! Now I'm stuck with a water hose that is too short!!

What a great local hardware store. They carry the hard to find items unlike the big box stores…read more Found a new local product no others carry, The "Novus Start Super Capacitor Battery Jumper". What a great product, No internal lithium battery to explode or die. Totally Safe to store in vehicle and always ready to use. Love this new Emergency jumper. Thank you Grieve Hardware for carrying unique items.

I work at a historic home in Los Angeles and I searched far and wide to find locks to match our…read moreperiod. I believe that Village Salvage may be the preeminent historic lock distributor in the country. And not only do they have the largest selection but they have amazing customer service. Can't say enough about the team at Village Salvage. Both Eben and Debbie went out of their way to accommodate me and help me with my order. I didn't have to over explain and they provided exactly what I needed. They were very confident and very professional. Such a great experience. And most importantly the locks arrived totally restored and in great working condition. Will be back any time I need a historic lock.

This place is a very cool shop with well organized salvage building supplies and hardware from old…read moreand historic homes. The shop was in a bit of a remodel stage when we were there, but they had everything well organized and were very helpful. In the back they had wood, door and stained glass. While nothing was cheap, I did think the prices seemed fair. My wife chatted with the owner and he said he could fix old door locks. They had plenty of old door knobs and old locks if you just want to replace them. I will definitely have to come back with some projects in mind and a vehicle to load stuff into. One of the highlights in the Waynesville antique scene.

I was in Covington and I needed somewhere that would duplicate keys quickly before I headed back to…read morework downtown. I did not want to drive out of the way to get them, so a quick Google search gave me Acme. Acme is located on the Southern part of Madison in Mainstrasse. They look like they've stood the test of time because the area around them is torn down (hopefully to be rebuilt soon), but they are open and ready for whatever you need. I was only getting a simple key copy so I used the free 10 minutes you get at a meter in the front, but apparently there is complimentary parking in the back. I walked in and a younger gentleman assisted me almost immediately. I told him what I needed and even though they seem to have thousands of different shaped keys, he was able to pinpoint the type I needed and make it quickly. I was in and out within five minutes and I only spent $2.50. I'm sure there are more complicated things they do, but I have faith that they'd be able to assist with your lock and key needs. It may take a little longer than my simple need, but I believe it's important to support local businesses like this one that have been doing a solid job at their craft for decades. If I have any other lock/key related jobs or issues, I'll take the extra time to come over here and have it done by Acme.

It's wild to me that I am here writing a review about a bad experience from 10 months ago that I…read morethought was handled, but has actually come back to haunt me. In June of 2023 I called a contacted Acme through Yelp because I had filled out a "project" request. The request was to unlock a residential doorknob of a basement for a property that I managed. I spoke with Acme on the phone to set up a time for them to come out, at which time they gave me a quote for changing the lock. When the person arrived to change it (Mike), he was unable to get the lock opened and said it would have to be completely removed and replaced with a new lock (after, we were able to contact another locksmith who came out and successfully unlocked the doorknob). This was going to take the visit up to over $300 if they provided a lock. I consulted with the person I managed the property for and they wanted me to buy a lock instead of the using one Acme offered due to the price and inability to complete the job. When I informed Mike of this, he became very short and irritated, asking how long it was going to take, and was very inflexible. I once again consulted with the property manager, and due to the unprofessionalism of Mike, and how much the cost had gone up from the initial quote, he decided not to continue the service with Acme. The property owner contacted Acme, who were apologetic, stated we would not have to pay for the service, said they were "grateful" that I did not write a review of my experience. Now here we are, 10 months later and this week I receive a call from Acme. They said they were "clearing some files," found my invoice and were going to send it to me. This invoice was a $175 charge for a visit and labor fee. They also charge an additional 3% processing fee for payments after 10 days of the invoice. I was never informed of a trip fee that would be charged prior to the visit, or that it was expected to be cash on delivery of service. This is something I assumed would have been established when they gave me the quote. I can adamantly say I do not recommend Acme for locksmith services. The inflexibility of the person who came out to complete the work, the lack of transparency with the charges prior to the visit, and the fact that 10 months later they are now trying to charge me $175 speaks to the lack of integrity within the company.