Great customer service! I appreciate how easy it is to order on-line for p/u or for delivery…read more The prices are very appreciated in this economy, as well as, how easy the returns are.

A good pet supply store at a convenient location. Staff is always friendly and helpful.read more

I would say this PetSmart location is just okay. I brought our dog here for grooming, and the…read moreexperience was disappointing both times. On our first visit, she came back with a bloody tail, and I was told she had hurt herself on the kennel--which was hard for me to believe. She was also finished in under 30 minutes, which made me question whether she actually received the full grooming service I paid for. I didn't want to make a big fuss, so I let it go, but after giving them a second chance and still not having a great experience, I can't recommend their grooming services. The store itself does offer a wide variety of products for all types of pets, so it's a good place to shop for supplies. However, based on my experiences, I would not recommend this location for grooming.

Waited over 15 minutes in the fish department with no help available. I finally went to the front…read moreto specifically request assistance, only for the employee to immediately help another customer instead, despite me already waiting. The employee even gave me an apologetic look, so it was pretty obvious the situation was noticed. I ended up just leaving without buying anything. I understand retail gets busy, but acknowledging customers in the order they ask for help goes a long way.

I like this place because they seem to have everything. My kids like that they always have kittens…read moreup for adoption, so my kids can pet them while We are there. What brought me any here the last time, was for an extra large dog bed. I couldn't find a bed the size I wanted at any other store. If I did find one that was big enough, it did not have a lot of padding. So we brought in our black lab, to try out his new bed before we bought it. We wanted to make sure that he fit in it properly and that he liked it. They let us pull any bed off-the-shelf and let him try it out. This place is expensive, but if you're looking for a particular item, you will probably find it here.

Very disappointed in this place. The owner Robyn was very rude…read more After being approved for a dog we were then told we couldn't have him because we couldn't take his brother. Only one pet is allowed where we live. There are so many animals out there that need homes and the shelters are over run, I can't believe someone would deny a dog a good home. Absolutely would not recommend.

Great business. Employees here genuinely care about animals and my experience has been very…read morepositive.

I took my Great Pyrenees here to be groomed and I'm SO impressed! Everyone was very nice and the…read moreprice was reasonable. They asked if I had any special requests and explained what they did when I picked him up. I wish I would have gone to them sooner. If I wasn't moving to Columbus, I would absolutely continue to get my Pyr groomed here. In addition to the grooming, I've stopped in here numerous times for food and/or pet supplies. I've always been greeted promptly and employees have always been friendly.

Every time I've taken my dogs in to this facility, I've been extremely happy. The lady that grooms…read moredogs and cuts their nails has so much patience with my little Chihuahua. When my other dog Kolby was bathed and groomed, they did a fantastic job for me. I'd give them a five stars out of five for my rating as my experience there has always been very positive.