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    Lowe's Home Improvement

    2.4 (55 reviews)
    ModerateHardware Stores
    Open 6:00 am - 10:00 pm

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    5 months ago

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    13 days ago

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    2 months ago

    Customer service at Lowe's in general is awful! It is especially bad at the return counter.

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    3 months ago

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    3 months ago

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    9 months ago

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    1 year ago

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    3 years ago

    More convenient than Home Depot with better access and egress than the other big store

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    7 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    4 years ago

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    8 years ago

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    5 years ago

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    5 years ago

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    4 years ago

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    4 years ago

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    9 years ago

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    5 years ago

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    6 years ago

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    10 years ago

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    14 years ago

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    4 years ago

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    13 years ago

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    8 years ago

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    11 years ago

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    5 years ago

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    8 years ago

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    9 years ago

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    7 years ago

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    9 years ago

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    6 years ago

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    8 years ago

    This place is going uphill ever since the company fired store manager Paul Osborne amazing customer service

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    6 years ago

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    6 years ago

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    8 years ago

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    11 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    They too were so helpful in making the transaction a quick and smooth experience.

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    Hudson Appliance - Refrigerators Hudson, MA

    Hudson Appliance

    (101 reviews)

    $$

    We gave Hudson Appliance the dimensions of the refrigerator that we needed to replace and accepted…read moretheir recommendation. The item they delivered, however, was too deep and did not fit the space, actually blocking one of the entrances to our unit. We also had told them that the doors had to be reversed to open on the right, but that was not how it was delivered. When advising them of the problems, Hudson asked if we had checked the dimensions of the unit they recommended; to which I replied, "Did you check the dimensions we gave YOU?" No reply. When I asked why the installers didn't call Hudson to alert them that the refrigerator was blocking the door, I was told that they "just deliver and set up." When we told them that the doors were not reversed as we had asked, they told us that they could not be reversed; despite their telling us originally that they could. Despite this being clearly their fault, when we asked them to take it back, Hudson said that we would be responsible for a 30% restocking fee. We had considered going to Small Claims Court to resolve this, and we are confident that we would have won; however, we decided that it was not worth our time to save $250. They eventually took back the refrigerator and charged the 30% restocking fee. Having spent 30 years in senior management for large and small retail companies, I can say with conviction that this was extremely poor customer service and one of the worst experiences I have ever had as a consumer. I do not like leaving negative reviews, particularly for small box stores, but given their indifference to us, I feel compelled to call out Hudson Appliance for this terrible experience.

    Our team at NEAR ME HOME BUILDERS INC is very satisfied with the excellent customer service at…read moreHudson Appliance! The staff is knowledgeable, friendly, and always willing to go the extra mile to help. They make the entire process--from product selection to delivery--smooth and professional. We truly appreciate their commitment to quality and customer satisfaction. Highly recommend Hudson Appliance! -- NEAR ME HOME BUILDERS INC Team

    Lowe's Home Improvement - hardware - Updated May 2026

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