This is your typical Lowe's location. It's relatively clean and well kept.the prices are ok. The selection was great in the plumbing department and they had everything I needed to replace my water tank. read more

Lowe's in Westborough, Massachusetts needs a replacement of management. Unfulfilled deliveries and no call backs. Are they running a scam operation? Charging customers for delivery and NOT delivering! I can get a refund for the items but no refund for the "delivery" fee? This is FRAUD! read more

Customer service at Lowe's in general is awful! It is especially bad at the return counter.

I had a great experience last month with Yolanda the store manager! They went out of the way to help and I appreciate all their hard work! I just keeping customers happy, it's not easy work nowadays, and they went above and beyond! read more

I am a pro customer with Lowe's Westborough and working with Lenny and Corey in the pro department. Between December 2025 and today I have spent more than $18000 with them. If possible I would leave a 0 star. I bought a new GE electric cook top from Lowes, ordered on 01.06.26 and was installed delivered on 01.08.26 and installed on 01.11.26. It stopped working on 01.31.26. Called GE and they said they were assigning the job to EZ Living Corporation to come and fix the same. They went back and forth by text but no one came to look at it. Today I.e on 12th I called GE and they said that EZ Living Corporations will no longer do the job and they will be sending there own technician on 02.27.26 between 12 to 5 pm. SO BASICALLY MY FAMILY HAS TO LIVE WITHOUT FOOD FOR THE ENTIRE MONTH. They said if I want to get the item replaced then contact Lowe's. When I contact Lowe's then they say we will try to expedite the service call but will not replace the item. The item only costs $534.00. As a loyal customer Lowes should have either refunded the price or provided replacement immediately, but no they refuse to take care of their customer. By spending money with GE appliances and Lowe's my family is stuck with NO FOOD FOR A MONTH. It's a shame on GE and Lowes, they are not getting any of my business any further. I would also mention that Jamie the 3rd guy working in Pro refused to help me in the absence of Lenny and Corey just because I don't do business with him. He should understand that I am Lowe's customer and not a personal customer of Lenny and Corey. My complaint is not against Lenny or Corey but it is against Lowe's read more

Bought a grill and cover on a Friday in Westborough and paid to have it assembled and delivered on Monday, the first available date. On Monday, got notice it would be delivered between 10 AM and 12PM. After 12 noon, notice changed to 11:45 to 1:45PM. Called the delivery number at 4PM and after 15 minutes with the customer service rep was told only the cover would be delivered because no one assembled the grill. They would give me another delivery date but NOT Tuesday and no other date offered. Asked for a supervisor...twenty minute wait...no one available. Canceled the order and bought the same grill at Koopmans for $50. less and a free propane refill a half hour later. Don't use Lowe's for any delivery. Terrible customer service. read more

Customer service is incredibly lack luster at the Westborough store. I simply asked an associate (Steve) for help finding a certain kind of Tape, when he pointed to it visibly irritated that I asked for help, and when I went back for additional help, he treated me like I'm an idiot so i gave his rudeness back to him in an exchange, he told me he'll be out at 3pm to meet him to fight him! I said you'll be out a lot sooner once I find the manager! I found the manager (Tim) who diffused the situation and didn't offer much of an apology for his crew's behavior. I will never return to such a poorly ran store. It starts at the top! However associate (Mike) was very friendly and helpful read more

More convenient than Home Depot with better access and egress than the other big store

Once again a really poor one star review. I have given up on the Westborough location due to numbnut Wusta attitude, incompetence and rudeness of the employees. The Westborough location has been poorly managed for years. Major complaint: Poor at best stocking levels. Never - ever has the Westborough location of Lowes had all of what I need in stock. Always missing most if not all needed. Other Lowes locations have hundreds in stock, too bad miles away. Lowes really needs to rethink the way it is currently insulting its customers. I have zero reason to return.... Don't bother One quarter of a star. No company in its right mind would continue with the current management.... read more

delivery service is rotten. Delivery scheduled Tuesday. Got call Tuesday morning saying "items hadn't been picked" (pulled together for truck to pick up and deliver). They gave me new date of Thursday. Same thing - they called Thursday saying not picked yet. I asked and was told they'd put in a note (ALL CAPS!) saying order not picked twice -- rescheduled for Monday (now 6 days from original delivery). Called Sunday evening to confirm it had been picked and ready for loading. NOPE - still not done. What do I have to do - go in person and camp out, make a stink to the store manager? This is ridiculous. read more

Went today to get a space heater and a fireplace grill and Ozzy helped us out big time! He was incredibly helpful and even helped us carry things to the register. The man! read more

I made the mistake of buying a toilet from Lowes in Westboro. I didn't realize that Lowes now outsources plumbing services to Angi !! Angi made an appointment for an install on a date l couldn't be home . l tried to cancel it on multiple occasions but was unable even with little help from lowes or the staff at lowes responsible for install. It really didn't matter trying to cancel it as the plumber never shower up ! They rescheduled another appointment for between 6 and 9 PM on Wednesday night ?? I contacted the Store manager John...........canceled my order and he assured me its canceled . I like a dope believed him ! I just got a bill from Lowes for the purchase price on my statement . I contacted John again ( 4th time ) and he said he was sorry and FORGOT to put thru the cancelation.......I WILL NEVER STEP IN THAT STORE AGAIN. Now lm being harassed from Angi's looking to due business with me by text message on all kinds of service .... read more

I moved to Florida with my husband, still own our house in Gardner Mass which our son and family lives in. The refrigerator stopped working, so went on Lowes site looking for a fridge found one on sale ordered it and had it delivered. Obviously being in Florida we weren't there Sunday when it was delivered, but came with dents and definitely was not a new one. Can you imagine a retail store that sends out an appliance in that shape. The driver said that's what it looked like when he picked it up from a Boston warehouse. There respond was "OH we will give you 10% off" the bill. The kid had the all the food taken out and needed the fridge, so he accepted it. Lowes thought you would do better than that. Obviously Never again will we and hopefully anyone who needs an appliance BeWare of Lowes!!! Mark and Brenda Guarnieri read more

I should've read some reviews beforehand about this Lowe's location. There is absolutely no cellular signal at this location, like seriously. Their WiFi is tremendously slow. Stopped here to buy a stove and a microwave. I am pretty sure this place is understaff, they need more employees or they just need to divide their employees more efficiently to different "department" in the store. It's constant over the microphone "staff needed at this location" I had to wait 15mins until someone came over to the appliance section for some assistant with the stove and microwave. The next day I had to come back and grab the microwave because it was out of stock. Here I am the next day... waiting for my already paid microwave for about 30mins now. All the staffs are confused asking where is the microwave. Another 10mins later, the staff says they can't find it and ask if I can come back later to pick it up. OKAY, who the hell has time to do that? That's a great attitude for employee, telling customers to just come back later, like people got freaking time. Plus, what time is "later"??? I asked if they can ship it and they said for $65.00. How about providing free shipping because your stupid staff clearly knows how to take my money and doesn't have the responsibility to set my product aside. I told them I'm not getting the microwave, please refund the money to me. I'm going elsewhere. Oh the Assistant Manager Jennifer never apologized for the inconvenience or offered any compensation. All of them should be fired because that's common curtesy. Just don't come to this Lowe's location. read more

This would have been 1 star if it weren't for Cody in receiving. Ordered washer and dryer for delivery. Never got a time window. Called today to inquire and was told it's not being delivered because it's not in stock. And Lowe's doesn't tell me either ? Pathetic. Fortunately I got connected with Cody and within 20 min he had sourced it from another store, fixed order and routed to us in 2 days. This man is a gentleman and handles business as if it were his own. THANK YOU TO CODY !! read more

One star is overrating them. Lowe's is the bottom of the barrel of not only home improvement stores, but retail stores in general. I am a contractor and do a lot of business with this store, only because it is in my town. I always say that for all the square footage they have, they never seem to have what you need. Their prices are already high and they are consistently over charging at the register for something that is marked at a certain(high) price, especially with wood. Be aware of this. This is starting to take up so much of my time that it actually may be more efficient to run to Home Depot 15 mins away in the next town over. It is also really ironic how these price differences never work in your favor. Which leads you to believe that they know exactly what they are doing and just hope that most of us wont notice. The wood is awful. You can pick through a pile for 15 mins to get 10 straight boards and if they sit on the job in a dry room for 4-5 days they turn into twisted, unusable material. The grade of wood is sub standard and overpriced. Return policies are set up so that you will either lose your receipt and will not be able to return things or use your Lowe's card(which is a joke) and it will say that you purchased things over 90 days ago when you are sure you didn't. Funny how many times they have said that it was 90 days over and when I put up a stink, they wound up finding that it wasn't. Again, seems like their hoping most people are too busy to deal with these issues they create. Sales associates never seem to be able to get you the information you need. Corporate has set it up so managers hands are always tied, because it is much easier to blame everything on policy. And if you have a problem with these policies, here is a number you can call and be put on hold for an hour. Special orders always take longer than they tell you. With the exception of a few younger lumber department employees who help out and work hard, this place is nothing more than a complete hassle to deal with. After doing business with them on many levels, it continually feels like they have developed so many quiet ways to screw their customers. Not the way most of us want to feel, especially when spending a lot of money. I have come to the realization that it is totally worth driving further to a store like Home Depot that's policies and prices treat it's customers like they want our continued business. read more

I noticed there are several parking spots near the front for veterans. That's fine, you know, if I am disabled in some way. But if I am a 30 year old veteran who is not disabled, I don't need a reserved spot to park. Save that for somebody who needs it. Not all veterans do. read more

I want to take a moment to thank Sara who helped me on Thursday, December 16, 2021 at about 1pm at the Hudson, MA. store. I was buying a wheelbarrow as Christmas present. The one in front outside the store had one listed price the one inside the store had another. She spent a lot of time figuring out what price was correct. She was friendly, courteous, and determined to straighten out the confusion and ultimately I got the wheelbarrow for the posted price at the front of the store which was the lower price, and when I could not fit it into the trunk of my car she offered to bring it to my house. She is clearly a great great employee and a great ambassador for Lowe's. read more

Our experience in the store started off well. The salespeople were friendly and helpful as we were selecting flooring for our kitchen. However, the process of getting an estimate, acquiring our material, and arranging for installation has been a hassle. With EVERY interaction with the corporation or the local store we were given completely contradictory information and were told we would promptly receive a return call only to hear nothing in response. Our flooring was sent to the Westborough store and then returned without us ever being notified. We were asked to pay for mandatory asbestos testing that was never conducted. When we finally came to pick up the flooring after it being over a month overdue, the order still wasn't complete. Most important for consumers to be aware of, it was recently noted that Lowe's policy of asking customers to pay for all materials and installation in full at the signing of the contract is in violation of state law. Consumers should only be asked to pay for 1/3 of the materials and labor to start. My family will not be returning our business to Lowe's, and I would caution other buyers to beware. read more

I called about purchasing a washing machine and inquired to a sales associated about delivery and he said "Its better to come to the store darling". No thanks... unprofessional behavior. I was actually going to purchase appliances and this rude unprofessional behavior is unacceptable. read more

I used Lowe's (Lauren N.) in Westborough MA to help me pick up out my kitchen cabinets and granite countertop and the whole experience was a disaster. Here is everything that went wrong - most of it is Lauren's fault because she is not detailed oriented and the other fault lies with the unconscionable business practices of Lowe's subcontractor for granite/marble countertop - Discover Marble and Granite - avoid using them at all cost - they tried to charge me for something they said would be free and refused to provide a breakdown of materials, labor and sales tax - all I received from Lowe's was the final cost of the job - so I cancelled it. Here is what else went wrong: 1. The people Lowe's subcontracts with to measure my kitchen for the cabinets were 3 hours late to the appointment and continually called and said they were coming when they knew they were not. 2. Lauren misread their kitchen measurement and ordered a 30 inch cabinet for a 36 inch cabinet space. She also originally told me there were no 9 inch cabinets in the cabinets I wanted even though I had already seen them on Lowe's own website - turns out they were not in her design book. 3. The cabinets were delivered without the two 9 inch cabinets. 4. When my contractor went to install the cabinets he noticed the 9 inch cabinets were missing and that Lauren had ordered a 30 inch cabinet for what should have been a 36 inch space. 5. Lauren spent several emails arguing with me that the 30 inch cabinet was correct when it was obviously incorrect and her mistake. To her credit, when I finally went to the Lowe's store that weekend (and I live 2 and 1/2 hours away) to see about getting the right cabinets delivered she admitted her mistake. 6. Lauren said Lowe's delivery people were too busy so she couldn't get the 3 cabinets that it was her and Lowe's fault were not delivered for another week and a half - and this is after her mistakes set me back by a week and a half because my contractor couldn't finish the kitchen cabinet installation. 7. So I had to get the cabinets myself picked up and delivered to my condo - and I didn't get any refund from Lowe's on the delivery fee I paid them. 8. I have already noted the mistake Lauren N. made on the sink - it was too large for the backsplash for the countertop to fit (even though I specifically asked her about this) - so I would have had to pay extra to have the backsplash milled down to fit by Discover Marble. I told Discover Marble I would prefer to buy a smaller sink and have them come back to measure but they said they would mill it down for free. 9. I was given one number to pay for the granite countertop by Lauren at Lowe's - when I asked for a breakdown of what that number entailed - she said Discover Marble didn't give her a breakdown. I then told her the milling was to be free. Turns out Discover Marble had charged me for the milling. 10. Upon reflection I cancelled the order because any vendor that provides only one number is not a fair and honest vendor (and in this case they had charged me for something they said would be free) and after calling and talking with Jenny at Discover Marble - the Lowe's rep there - I understand that Discover Marble couldn't even understand why I needed a breakdown of the costs - even after they charged me for something they said would be free. 11. I spoke today with another company that provides the same services as Discover Marble in Grafton MA area to see what billing practices they have and they breakdown the bill by costs of material, labor and sales tax - information any consumer has right too and which Lowe's and Discover Marble would not provide to me. read more

Terrible customer service in the return section, especially Gustavo in the return section that acts like he owns the store. Bumped up to two stars because everyone else in the store is very professional and nice and willing to help, just a shame that this one rude Apple ruins it. read more

I like that all Lowes are laid out pretty similar so its easy to find what you need no matter where you go. This one has a great garden center, and a incredible selection of outdoor furniture/grills etc. read more

Will no longer buy appliances here nor anything that deals with deliveries. Delivery people did more damage than good and getting Lowe's to fix the problem or seem like they care just adds to the awful experience. read more

Better than the competitors such as Home Depot. Organized, clean and staff is friendly. Prices are competitive and it seems like things are in the right place. The only slight thing I don't like is that you can't exit to Rt. 9 West. You have to go down to 135 then circle around when leaving the store. read more

Took over 3 weeks and 3 appointments (2 times they did not show up while we waited at home for hours) to repair my washing machine. So much for their extended warranty- I spent more money at the laundromat then the warranty is worth read more

We are here in Lowe's store in Westboro MA. Theresa from appliances is helping us. She is by far the best sales specialist. On top if that we were purchasing for our property in Las Vegas. They too were so helpful in making the transaction a quick and smooth experience. Thank you Lowe's read more

We ordered two, non-special order, in-inventory front entry doors in October to be installed before the cold weather. But each month thereafter we were told the manufacturer didn't have them. Finally they arrived in March. We waited for the installer to show up on the scheduled day for which we took a day off from work. No call, no show. We called Lowe's. They had no idea. I said I wanted my money back for the doors and install. They said they'll have someone out the next week. Doors finally installed. We asked the store rep to see if management would give us some amount of credit for all of this hassle. No response. Home Depot will now get our business. Do not use Lowe's for installs. Poor customer service the old fashioned way. read more

Ok I have to pick something up at this store soon call . Some ignorant chick answers the phone with this attitude like I bothered her . She told me I would need to bring a LIC in and I would be fine so when I asked her about using just a Mass ID she paused and said "ya like I said an ID". Like I was stupid . So if a 5 minute call can make someone feel the need to write a post I can only imagine what going there to get this item will feel like. They have a 3 star rating - lmao that's bad for a huge store . read more

I went into Lowe's to purchase some electrical items. They stock a great deal of inventory and so I was having difficulty finding an item that I required to complete the wiring. I traveled to the front of the store and was greeted by someone that asked if she could assist me. I explained that I needed assistance in Electrical and then I noticed she had a big gray plastic cast on her foot. She said "I'll show you where you can find that". She walked me halfway around the store and found the exact item I needed. Perfect! I am a veteran and Lowe's gives you a 10% discount if you register at the Customer Service desk and register for a "My Lowe's Card" (Not a credit card, simply allows you to track purchases), Great company that treats the customers well. I always shop there! read more

This is "the worst" customer service I have experienced my whole live. Large purchase was on April 7: 1) wrong item delivered 2) item damaged 3) driveway damaged 4) new item not re-ordered as agreed upon 5) after 2 more weeks waiting i finally stepped back from the purchase and agreed on refund back to my credit card 6) customer service at store confirmed refund back to my credit card 7) 6 weeks later checked card and saw no refund 8) customer service told that refund was used to fund replacement item 9) on June 9 (more than 3 month after initial purchase / order) I was told that refund will be processed today.... This is close to criminal!! Those guys should all be fired or go back to school... read more

My favorite Lowes to be ignored at. Do employees seriously need to be on their phone while working. Couldn't get help to find something so I just go elsewhere now. read more

Worst customer service I've ever experienced, purchased a new range it came in damaged they had to come back to my home to pick up damaged one before they'd order me a new one, been a month and a half still haven't received my new range, and I've all ready paid for a range- double oven I don't have, try to call the store is a joke I got hung up on- disconnected 6 times, then was put on hold for 39 minutes, can't make this stuff up, what a joke Lowe's is. read more

This place is going uphill ever since the company fired store manager Paul Osborne amazing customer service

Aiming to get my Garage Door installed by working with Lowes. BAD IDEA. PROBLEM 1 - The initial process was painful and long. The person helping me (Rich if I am correct) had no idea how to work the system and I had to go back to the store atleast THRICE to complete the order. Each visit required me to ask questions or seek clarifications for which additional staff had to be pulled in as he kept saying I am not sure how the system works or whats needed. (I thought that could not be beat. I was wrong.) The Manager ultimately stepped in after my third visit and she helped close things and answer questions. PROBLEM 2 - After I placed the order n 11/15, I kept waiting for an update. Per the contract they are allegedly supposed to get the install done within 30 days. Well it's 12/6 today and I'm yet to hear anything on the update. There was no appointment scheduling or updates provided. I called Lowes and after about 83 minutes on the phone (involving multiple internal transfers by Chris, Ikky and a Representative who had no Idea Lowes helped with garage Door Installs) finally spoke to a gentleman (who never gave his name) who assisted follow up with Installs and get an update that I should maybe hear something by next Wednesday (12/11) or Friday (12/13). Dealing with Lowes has been such a disappointment and I would not recommend them to anyone. Pure waste of time dealing with these guys and all I hope now I do not have to waste more time getting the installation completed. read more

Unfortunately I'm giving Lowes a bad review. We are constantly building or renovating houses and have had numerous issues with orders here. More recently, and I understand that we have Covid right now, however, every order that I have made has had an issue online and in store. It seems items are constantly missing items from my orders and orders are missing in general. One of my windows was missing from an online order and I had waited over a month to get one of the windows. Then they had to reorder and then it came in a couple weeks later. Another window order with 4 windows that I also waited over a month for got "lost". The guy reordered and then about a week later someone called me and said they had been in the back the whole time. Which delayed our project. Roofing for our tiny home came in and we brought it home all wrapped in plastic so it was hard to see what was in there and we are missing 2 items and one item was damaged. I have had to deal with a lot rude people during this and employees that just really could care less about helping customers. On top of that when you call....forget about it!!! I've been screamed at, transferred a million times to different departments and no one answers the phone! There have only been a few people that were good here and at the Worcester location. One manager and another person at the Worcester location helped me this weekend and I do appreciate that. I go here because it's convenient and since we do so many projects I really needed them but I guess I'll be searching for a new place to do business. It's really a disappointment when such a big company doesn't have it together. I don't know how they stay in business. This makes me very sad read more

Really disappointed with the installation service. Do not use this location for installation. It took forever to get the installer to come and do the measurements. Now I'm still waiting to have the doors installed. The whole ordeal has been going on since the end of July. It's now November. The store is absolutely NO help. I had spoken to the assistant manager when I went to pay for the installation because I was having a problem with the guy who was trying to edit information. He had paged 3 times to have the manager come back and they still didn't. I had to go up front and speak to him myself. It was ridiculous. I should have known then it wasn't going to go in a good way. Meanwhile I've been waiting for the installer to come and the store keeps calling me to see why I haven't picked up my doors. ARE YOU KIDDING ME?!?!! This place is a joke. read more

Went today to purchase hardwoods and possibly carpet for stairs. They were out of flooring sample squares, and all the samples were in the wrong bins, for starters. After waiting, a guy came over to help, but could only look for more sample squares (unsuccessfully), as he had another customer he was waiting on. We waited another 30 min, standing beside him, and never got any service. We gave up and left, planning to at least buy what was in our cart. Nope, the lines were really long and not moving. As a last resort, I came home to use their website. Every single link on it that I clicked on went to a "Ooops! That page has been removed" message. I couldn't click on a single product. I can only assume Lowes is appallingly mismanaged. Too bad - Home Depot does not have the product we want. Sigh - can't win! read more

We've been remodeling (refreshing) our kitchen and been visiting this Lowe's a lot. Without exception every interaction has been excellent. I've interacted with 12-15 workers there and every time have receive adequate if not exceptional help. Sometimes the big box stores get a bad wrap, but it's quite an operation and as a business manager myself I appreciate how well this store is run despite it's size and scope. There's not always someone available to ask a question , but what do you expect for rock bottom prices? read more

This has been a very poor experience, twice. Took over 6 hours in the store to buy a 15ft length of rug. I could have probably made one myself in that time. Also, very rude service when asking for help to take a PERSONAL call. Guys says excuse me, wife is calling... really? read more