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    Lowe's Home Improvement

    2.0 (172 reviews)
    ModerateHardware Stores
    Closed 6:00 am - 10:00 pm

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    Purchased a clearance microwave that did not heat or turntable spin when installed. Tried to return it and could not because of the very small "sold as is" print on the tag that no one reads and is not advertised anywhere else. The Manager said the items do not get tested before being sold which is a big red flag. As a property management company who does a lot of home maintenance, Lowe's has failed us once again. Only 1 star due to the fact they told me those items do not get tested before re-selling. Now we have a useless $180 microwave

    Washing machine

    I went in directly after my long commute home to purchase a new washing machine as mine died approximately 3 weeks ago. I have been researching this specific washer online for a couple of weeks now and I was sure this was what I wanted. I was very excited to finally be able to purchase it. Lowe's had the best price so I walked in directly to the appliance section. I walked around the washing machines and found the washer I wanted. I waited there for a few moments and looked around. There were two young female employees present in appliances sitting at the center computer desk talking. The two young ladies did not acknowledge me at all so I walked around the section for a few more minutes, so they could see that I was shopping. I noticed there was an open box washer that was the same brand and had the features I wanted in the new model so I took a closer look at it. It was definitely a good deal but it indicated that it had been repaired, I again looked up and over at the young ladies sitting there talking. Nope they could not have cared less that I was there. Now a bit annoyed I continued to walk around the section. A young male employee who was coming in from the garden area saw me and walked directly over to me and asked me if he could help me. I said YES thank you. I'm here to buy a washer, but I did want to ask a few questions about this open box/repaired model. We walked over to that washer and he answered my questions in a quick few seconds. I said thank you and then took him over to the new model I wanted to purchase. I told him I tried to purchase it online, but it wouldn't give me a delivery date for Saturday and I need it delivered on Saturday because that's the day I would be home to receive it. He said no problem. Let's walk over here. We wandered over to where the ladies were still sitting there talking about "Starbeez gift cards" and he said can I use your computer. One girl who didn't even say a word got up and moved over to the next chair never stopping her NON-work conversation with the other employee. He showed me the delivery date for Saturday, we discussed it for a few short minutes about time windows etc and the he rang me up for the new model washer I wanted. He made sure I also purchased the set up kit and arranged for the Saturday delivery I needed. This took less than 15 minutes, and I was done. All without either female employee acknowledging us at all. I thanked him and he headed back to his department, I took a lap around the refrigerator ms and then went to the front to ask to speak to a manager. I waited a good 15 maybe 20 minutes and the same male employee, Shane, came up to me and said was there something else? I said I wanted to speak to a manager, he said is everything ok? I said well I was really disappointed in the two female employees lack of customer service or any assistance AND very happy with your customer service and assistance and I wanted to relay that to the manager. He smiled and said thank you, and I am actually a supervisor on duty right, in gardening (I knew he didn't work in Appliances when he came in from outside area to assist me) I will talk with them. I appreciate your compliment and we do have a survey you can take. I thanked him again and told him I would complete the survey for him, and I left. I would have walked out had Shane not come up and offer to assist because if the employees can't be bothered I surely didn't need to spend my money at that store. I would've happily driven across town to the other Lowe's in Apple Valley to make my purchase. I even looked at refrigerators after Shane rang me up and neither female employee stopped chatting to even acknowledge me once. Shane was the absolute only saving grace to this entire encounter. He should've received a full 5 stars but the other employees complete lack of any service removed one star.

    Moen kitchen faucet
    Edwin W.

    Not sure why the low rating from others. Needed a new microwave oven and came here to make a quick purchase. Went on-line and did some quick pricing and within 5 minutes found what I wanted and ran over to pick it up. Went through self-check out and the lady there was helpful and since the machine I was using got me in and out in a jiffy.

    Fertilizers and plant food in the back out door area

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    2 months ago

    Their return policy is horrible. Washer stopped working after a week and couldn't get my money back or exchange. They are crooks

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    If you need help loading anything you can forget it because they are always "in meetings"

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    Page 1 of 5

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    Since moving into our new house, I think my husband and I have spent just as many hours in this Lowe's as we've been in our actually house.

    Mentioned in 3 reviews

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    Lake Drive Hardware - Their location and name

    Lake Drive Hardware

    4.0(75 reviews)
    16.1 mi
    $$

    Sadly I need to say what happened. I have two homes in…read morecrestline. Spent lots of money at this location always on it. Now the bad news this last go around I spent $ 1,200.00 on some major repairs on one of my homes. They are big on just buy this or that bring it back if you don't need it. Anyways I had 3-4 things to bring back. Turned into a big hassle and I had purchased them over a week while I was up there. They gave me cash on two smaller items. Would not give me back on two items cash said the register will only process them as gift cards " what the heck " I have major brain surgery during which I had a stroke. I over the years Lost more cards than I have used. They could not explain it to me on common sense level only that once the register does that they can't reverse it. I was not happy I mean we are talking about $ 76.00. They said they would go get the manager and of course the manager was busy. They need to tell people oh just bring it back for a refund oh by the way it might be in the form of a gift card which when the person loses it to bad. I am stopping down the hill the next week at Home Depot first such a shame I can't buy and support crestline businesses. The tab probably will be around $ 500.00 this next time. Shame shame shame :(

    The Ace garden center used to be my happy place. I love to garden and have purchased many plants,…read moresoil, garden lights and pots there. But today they made it impossible to park in front or in back of the garden center. At 3pm I went to the garden center because I needed about 5-6 plants. I need to park close to load them in my car. But they had a food truck blocking the 3 front lanes and then cones blocking the 3 spots in the back. I asked if they were open and they said yes but suggested I park across the street. Well I am over 60 years old and carrying 5-6 plants across the street was not appealing to me. I would think they would leave parking open for shoppers. I am going to try the garden center in Rim tomorrow as I heard they cater to full time residents and they have convenient parking. It's a bummer that some businesses don't make it convenient to shop at their stores.

    Photos
    Lake Drive Hardware
    Lake Drive Hardware
    Lake Drive Hardware - View from the sidewalk

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    View from the sidewalk

    Karl's Hardware - PACKOUT TOOL BOXES

    Karl's Hardware

    4.2(59 reviews)
    53.5 mi
    $$

    I want to like these guys, however... I reserved a small…read moretractor two weeks in advance. When the day came for them to deliver they informed me my rental wasn't available. They offered to upgrade me to a larger unit that was missing some functionality. I agreed. I had to call for pickup early to avoid additional service charges when a tire came off the rim. It was apparently under inflated. There were indications that the setup was rushed when they couldn't deliver the tractor I reserved, turns out that the box scraper was apparently installed improperly and didn't work well. I paid for a whole week but only had it for 5 days due to no fault of my own.

    I was on standby to begin an underground electrical project because I didn't yet have the…read moreassortment of components needed. For an hour or so I had searched online sites for several of those components to no avail. I called Karl's Hardware without great hope (thinking, "How would a smaller, local store compete with the bigs regarding product availability."), and boy was I wrong. They had nearly everything per my "wish list" and beyond that offered better variety (e.g., in lengths of electrical wiring) than the big stores. Even still, while I was indeed amazed with the inventory, that wasn't the best part. It was Aubern that took my initial call and met me in person as I arrived. She very proactively found almost everything with a problem-solving-can-do spirit. She located items quickly, coordinated with other staff to confirm specs, found alternatives for the rare item or two that wasn't in stock, and helped me find my most cost-effective bundle of parts when all was said & done. Karl's is a truly excellent hardware store with great staff and selection!

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    Karl's Hardware
    Karl's Hardware
    Karl's Hardware

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    Altadena Hardware - Storefront

    Altadena Hardware

    4.7(189 reviews)
    48.6 mi
    $$

    1.21.2025 Always…read morenice helpful folks here, amazingly good selection of actual HARDWARE not just shiny Chinese crap . Here's hoping their insurance does the right thing so they can reopen . -Nate

    Great service, low prices, excellent hardware selection…read more The staff at Altadena Hardware are friendly, helpful, and much more knowledgeable than big box stores. They will ask you about the project you're doing, and help find the right products and materials to fit the application of your work. Need to attach something to something else? They will guide you through the a-la-carte screws, nails, nuts, and bolts with expertness, making sure that the style, strength, and size of the hardware fits your project's needs. The prices for most items are competitive with big box stores-- items like PVC pipe, wood filler, and hardware are cheaper at Altadena Hardware in a side-by-side comparison to big box stores. If you purchase materials like wood or pipe, they can cut it for you for transport! The selection of paint, hardware, garden supplies, light bulbs, power tools, adhesives, and most other typical household hardware needs are excellent. Based on size, they don't stock as much lumber or appliances as big box stores. Very helpful -- they do cartridge exchange for Soda Stream!! And have many options of Soda Stream flavorings. They also sell local honey up at the cash register! Altadena Hardware is my first choice for hardware needs!

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    Altadena Hardware - Nuts & Bolts Isle

    Nuts & Bolts Isle

    Altadena Hardware
    Altadena Hardware

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    Lowe's Home Improvement - hardware - Updated May 2026

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