We have purchased many things here over the past 5 years. Today I called to ask the flooring department about a specific item number I need more on. Unfortunately it wasn't available in store or at the warehouse. The guy I spoke to in the flooring department was so nice and helpful and recommended different flooring colors that would be closest that were available in the store. They exceeded my expectations and were so knowledgeable and friendly. I wish more stores had workers like this. Its refreshing being able to speak to someone over the phone. We have always been happy with the affordable pricing on everything we have purchased. read more

My Quasar microwave mounted over the stove died and I ordered a new Frigidaire (supposed to be very good) from Lowe's online, including installation and haul-away. Well, it seems they subcontract the installation to CRST Home Solutions. I do NOT recommend their subcontractor here in Tucson - that was a horrid experience. The person they sent took one look - did not even bother to remove the old microwave, simply said it was hard-wired and I must call an electrician. Called Lowe's and they admitted hard-wired units require an electrician. This was not mentioned the last time I bought a microwave (not from Lowe's). Fortunately, a neighbor knows a great electrician and he came out quickly to remove the microwave - which was NOT hard-wired. Rescheduled the installer - they were dragging out every time by days. Told them up front there was an outlet in the wall. On the scheduled day, they asked for a photo of the outlet, which I sent, and they said outlets in the wall were not acceptable. It had to be in the cabinet over the microwave position, and dropped me again. This was almost two weeks after buying the unit. So I called the electrician who could come out and finish the install completely. I called Lowe's and cancelled their installer - fortunately, Lowe's did not charge me for them. It is a shame - Lowe's is definitely losing business this way. read more

Bought a plant, paid cash was supposed to be 75% off. Mentioned 75% discount several times to cashier and told her she would need an override. Got to my car, looked at receipt and went right back to same cashier (she charged me 50%) and she walked me to customer service/returns. She set me up for a gift card to be sent via FedEx. I receive a gift card $4.20, and it should have been $6.72. I know it is not a lot of money but...their customer service stinks. I will never go back to that store. I have spent a lot of $$$ in this store over the last year. Someone needs to teach the cashier who waited on me basic math. She couldn't even figure out 25% of $26.89. Wow! This was the Marana Lowes read more

I recently bought a pellet grill/smoker at Lowes. The Lowes employee who assisted me with the purchase was enthusiastic about his job, and was very helpful, knowledgeable and friendly. A young employee who provided great customer service... that seems rare today. Just based on the positive customer experience alone, I'll be looking to Lowes for my home improvement needs over other big box hardware stores. read more

Yup I did it. I bought cheap paint of the highest quality you can get at Lowe's. I had a list of things to purchase while I waited at the paint counter, my husband located the other items we needed. And I waited and waited. There was another gentleman waiting so I went to him & asked if he was being helped? Nope! I then walked over to the self service checkout & asked the associate if she could get someone to help us. She said she already had called for someone as she had seen the gentleman standing there. Great! I'll be patient & wait. Meanwhile, my husband is nearly done getting all the other things we needed & I'm still waiting. I hear her call on the overhead for help again in the paint dept. ... crickets... Then a cheery gal arrives announcing it's not her department but she's there to help. Oh boy! She attends the gentleman as he's obviously been waiting the longest & I mean a long time! My turn. I tell her the color of paint I want mixed, she asks if I have the swatch, nope. No problem she looks it up in the computer. I realize now had I had the swatch this transaction would've been smoother but I knew they could pull it up but I didn't know she didn't know what she was doing. Sigh... I'm trusting she's going to mix my paint correctly. Fingers crossed! Paint can is mixed & im hoping the color is matched to the swatch I have at home. I get home & realize she didn't put a paint tag on the can. The first coat of paint goes on & I know I'll have to give it another coat because yes I did buy cheap paint & it's not quality paint like Benjamin Moore I'm used to. I may regret this later. Now for my thoughts of Lowes. They lack in customer service even though the store was nearly empty of people possibly because it's 100+ degrees out & im grateful for Lorraine showing up to help & giving it her best to be of assistance. read more

Lowe's Home Improvement - Paint can with no paint label. - Hardware Stores Near Me - Tucson, Arizona

So we take another step at the house we bought. The Guest bathroom needs a vanity. There was one, but they just put a new top on a old vanity that wasn't good enough to begin with. I Took it out, gave it away free. It Did have a new sink and faucet. Had some life left. So we did our research and shopped here. I came in with prices and part numbers and pre-located each piece this morning. Everything was in stock. Today was a 40 pct off day in bath, just not my stuff. Vanity, sink, faucet and a cabinet to be assembled that will give us storage over the washer dryer for just a C note. Two different areas , but I got help immediately, Second area I got the last Vanity in my part number. All pulled in ten minutes with a lift. Off to check out. I have the Lowe's Military Discount on file. That saved 75.00 off the top. Almost paid for the one cabinet. Nice. After payment, one rep asked immediately if I needed help loading. That was great , one box alone was 91 pounds. All done under an hour. That'L Do ! Update: Today is a small cactus project for a table display. I couldn't find the small clay pots I wanted, but I found all the cactus. I like variety. All here. And one mark down plant that will attract butterflies. I m glad we came. They are counting entry people due to covid but it's short wait and check out is swift. Now that I have the plants, I ll order the clay pots from amazon prime. It's a plan! read more

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WORST EMPLOYEE EVER!!! I heard the manager Alma purposely misgender an employee in front of other employees and customers. It was super obvious, it made all the people that heard super uncomfortable and she didn't even care. it was one of the most DISRESPECTFUL THING I HAVE EVER SEEN AN EMPLOYEE DO and apparently she is the manager??? EMBARRASSING!!! Do Better Lowe's!! read more

Does lowes ever have enough or people willing to help?? Its the 5th time I can here waited more then 15min had to turn around and go to homedepot. This store sucks. Dont waste your time coming here! read more

Home improvement stores are not on my regular rotation. But with recent home updating projects I found myself at HD and Lowe's. I can't speak to which store is better or if one stocks different things over the other, but I found Lowe's on Oracle to be less hectic than Home Depot. Although, timing could've certainly been a factor. I find that the folks at Lowe's are somewhat more informed on product and overall the store felt safe to shop at during these times Of Covid-19. Curbside pick up available but you have to go inside for returns. read more

Wanted a patio set to entertain at our new house. Bought patio set. Agreed to pick up the next day. Someone sold it to someone else. Staff agreed to drop off new set today- waited all day. Was told it wasn't coming after being on home for more than an hour. Called asking for managers, none were available. Apparently Mario, their GM is "out of town" until an unknown date. Furniture isn't even in Tucson and won't be arriving until later this week when I'm out of town. Was informed by an associate that "another customer took your set, it's not our fault, it happens all the time!" So, I'm still confused if you just go in and steal other peoples sets, or they sell things twice then blame everything on customers. I rarely say this, but I would rather be waterboarded than go back to Lowe's. This was the most incredibly inane and ridiculous experience I've ever had regarding customer service. As someone above said, there is NO customer service so just order off Wayfair because it's faster, cheaper and you don't have to beg to speak to a manager who is "out of town" or "unloading trucks" or "not at their desk". read more

Stopped at this Lowes today looking for a new drill. They had a nice selection to choose from and a employee stopped by to assist. He recommended one and we bought it. At the cash register I got 10% off because I'm a veteran. Nice store, friendly people. read more

Lowe's Home Improvement - Tools! - Hardware Stores Near Me - Tucson, Arizona

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I was impressed with Lowe's garden center north side on oracle . Friendly helpful staff, healthy " looking plant stock, organized , easy access , & big parking lot. Saftey protocols in place feels safe & outdoors . Seems quieter than Kolb speedway location & big box across the street . It's worth the extra mile to shop this location. read more

bought a manual lawn mower for a small yard. after attempting to use it, it was total junk. tried to return it and was told that they do not accept returns on opened products???? How in the hell are you supposed to try it? I will not set foot in Lowe's again!!! read more

Trying to get phone service at this store is impossible. It is hit an miss always. The people are good but the company sucks the way things are set up trying to get help and information. The phone service is circular and it takes you OUT of the store only to have them try to get you back into the store. read more

My sister and I went to the Lowe's in Tucson, on Oracle Road, to seek help in planning our kitchens. It took us a very long time before we could even find someone to give us any help in signing up for this service. We had to pay $150 to get both places measured. While we were finding out this information, we were talking to the person who was helping us and we explained that one of the kitchens had a really bad roof leak, so that all the cabinets on one side got torn out and the wall had to be rebuilt. That there was no drywall and that the flooring was going to be replaced was also mentioned. We told her that we had someone in place to replace the flooring and the windows, but, we needed someone to help us plan the kitchen and help us sort out persons to do the dry wall, etc, as well as how to make it look nice. They told us someone would be out to measure in 24-48 hours. No. It took longer than that. He was pleasant, though, and informative.There was nothing about the process that gave me any worries. He told us it would be 24-48 hours before his notes got into the system and then we will be called soon after to make an appt., but we could call to set one up instead. 48 hours would have been Thursday. On Friday, I tried to call Lowe's, repeatedly, and there was no answer. So, on Saturday, we went to the store, went to customer service and told the very nice lady why we were there. We were escorted back to the design area by a person who, later, told us he manages three different departments. On the way, he asked me if we were going to have custom cabinets built. I said, "Probably not. Probably just stock, because, there is a lot that needs to be done." He asked me if we are going to want them to do flooring, too. I told him no. Because, as a Lowe's representative had already been told, we had someone else in place to do the flooring. Shortly after we sat down with him, he informed us that the installer would not install the cabinets, because, there are conditions that they do not find acceptable or which have not been met. Something like that. And, then, we proceeded to go through what would be a very funny conversation in a movie, but, is a horror story in real life. He told us he could not give us the measurements because the measurements belong to them. That we paid to have the rooms measured for Lowe's, so that their installer could do the install. But, the installer does not want to do the install, so we cannot have a kitchen planned by Lowe's, because, the measurements are only for their installer. That's when he said he is a manage of three departments and they have never given anyone the measurements for anything. This is not what we were told when we made the appointment. We had specifically talked about possibly using the kitchen plan to buy materials from Lowe's and to have the installation done by the guy who is doing our flooring and not only were we not told that this could not be done; we were specifically told that it could be or we could hire Lowe's to do the install. Well, after my sister got righteously upset that the manager was telling her she could not have her money back since we did have our kitchens measured, even though the measurements were not going to be given to us and the installer would not be installing anything, and, no kitchen planning would happen, because, the kitchen planning is done with measurements that Lowe's owns for their installer, even though $150 was paid for those measurements to be taken and we had made NO AGREEMENT that Lowe's owned that information and that they would be hired for the installation, he just let us walk away, angry and abused and insulted and frustrated and just thoroughly mind-raped by him and Lowe's. We ended up going to Customer Service again, talking to the same lady, and my sister told her what happened and that she wants her money back and that she is going to cancel her members /credit card if she's going to be treated this way. That lady called that same manager up and he gave my sister a refund. But, here we are, with someone to do the floor and windows and no one to do such things as drywall, spackling, installing cabinets. And, I don't know where we are going to get our materials, now, because, I found a rather expensive sink for the best price at Lowe's, and a great faucet, and the exact right color of cabinets for the wall color I want. We had tiles for the backsplash near to being decided on. All from Lowe's. But, that manager, by lying to us, crapped several thousand dollars down the drain, plus the money that we would have paid an installer who was willing to do the work All because no one would just sit down with us and help us plan the kitchen, walk us through the process and tell us what we might need to hire someone else to do - like if Lowe's installers never do drywall - before we could put the rest of the plan into action. I am thoroughly dismayed by what some people consider customer service read more

Lowe's Home Improvement - Note the word "or", which more than implies but actually states that one can get a professional design for a kitchen from Lowe's. - Hardware Stores Near Me - Tucson, Arizona

Lowe's is always a hit or miss type of business for us. I mean that most of the time we get ignored or not acknowledged of being customers here. They have a plethora of items and options available for all your home upgrades, remodel and renovation needs. We come here because we hate H.D. It would be very nice for staff to be informed that if your customers don't feel valued & appreciated, then eventually you won't have any customers that leads to no business=. read more

Lowe's Home Improvement - Hardware Stores Near Me - Tucson, Arizona

Scrubs cant even do a single cut of mdf board lmaoooo. Don't want to take an 8 foot slab all at once? Too bad, they cant help ya.

I am disappointed in this Lowe's store for ordering northern climate plants that simply do not grow here. Yes, these potted Colorado Blue Spruce and Alberta Spruce would be nice living Christmas trees, but it they don't stand a chance of surviving in our climate. There are plenty of appropriate conifers for our climate that you can use as living Christmas trees then plant in your yard or donate to our local parks after the holidays, but sadly these spruces wouldn't make it here. read more

Lowe's Home Improvement - Not desert-appropriate living Christmas trees - Hardware Stores Near Me - Tucson, Arizona

I very much wanted to like this store. Wanted an alternative to the other big box store. Skeletal staff. As a professional home flipper, I completely Remodel ten to 15 houses per year and spend accordingly. Needed kitchen cabinets for 4 houses, no one in store could help me on a Saturday afternoon. I will never waste my time shopping at this store again read more

We just purchased a refridgerator from Lowe's and it was delivered and installed in less than 8 days. Starting with the appliance associate at store 1754, ANDREW as well as the delivery and installers, JOACHIM and JORGE, who were professional and personable, it was a great experience. Thank you guys, keep up the great work! read more

Priscilla, Jose, and Marcus have no customer service skills. Priscilla is rude every time I come in. Jose confronted me over nothing. He exacerbated the situation. He would not back off. He kept repeating himself. Marcus has no customer service skills. He charges for 25 cents a piece for boxes. I will now be going to home Depot for my hardware needs. Tonight I have been going probably once or twice a week to pick up some kind of hardware. I do not need this Grief. They are worse than the VA had providing services. It is like what the bull does to the cow, services. Jose is a bully, he confronted me or over something that he need not have gotten involved with. I went to home Depot and three customer service people said they had heard the same thing about Lowe's in the past. read more

I placed an order two weeks ago that still hasn't shipped. Now, I am getting messages that Lowe's is selling the items I PAID FOR to other customers. There is no online help, no useful AI, and after three days of trying to contact Lowe's online, I finally reached someone who says they don't have the ability to look up orders. Really? really? read more

We came here to see if they had anything on sale for our shop. Well first of all I dont know who's bright idea was to have the ourdoor speaker so loud that it gave my milutary husband ptsd. It was awedul I would hate to live next to it and hear it everyday. They have no customer service I did have someone in hardware actually ask if I needed any help but besides him no one else. Now checkout was ugly 3 people waiting in line for the self check out with 3 employees standing in front and no one opens a cash register. Home Depot ALWAYS has at least 3 open registers. Now I know why its so empty. Home Depot always has good customer service and gives us an option to self check out. read more

Fist off, I appreciate that everyone is wearing a mask at this location, occasionally there will be a customer with a mask below their nose or mouth, but that is not the norm. Unlike my experiences at HD, where the employees seem to hide from customers, the employees at Lowe's seem much more willing and able to help. I recently went to pick up some lumber to complete a shed I was working on, but they were out of what I needed. Sensing my frustration, an employee working the lumber area offered a solution and went above and beyond to help me get what I needed. Goodbye orange, hello blue. read more

The only good thing about the Lowe's on N Oracle in Tucson AZ is that there is NO customer service. Since no one will help you if you have a question, you end up saving lots of money by not buying anything. Lowe's used to be a great place to shop. I don't know what happened, but I appreciate the savings. read more

I accidentally locked my kitty in the bathroom and there were no release devises to be found. I went to Lowe's to buy the devise but apparently they aren't sold separately. Fortunately an associate, Andrew in hardware, came to the rescue. He figured out a way for me to open the door and release my very unhappy kitty. Hugh shout out to Andrew! Way to go. This is how customer service should be. Thank you! read more

I will never shop at Lowe's again. Ever. Their customer service is abysmal. The online chat, customer service department and the store manager at this particular store (Shout out to Mario Molina) are useless. May as well replace the remaining managers with AI. Computers would likely do a better job since the managers could not use their brains. As a result, they lost a good customer. I will go anywhere else besides Lowe's for my home improvement needs from here on out. read more

This store fails in customer service and communication among the staff. Tony was not not attentive to my needs and the manager did the same thing. He gave me a spiel about THEFT going rampant and being very prevelant in the store. I was lost as to what that had to do with me asking if he could find ONE of the 4 IN STOCK items the website said they had. The prices are not worth the trouble. read more

Two staff, including the manager, WERE NOT WEARING MASKS RIGHT. They did not wear them over their noses, which, news flash, is the same as not wearing them at all. There were two store employees and two customers. They were hostile when I asked them to please wear them. The Manager said, "sorry you feel that way, MAM, Have a nice day MAM." Half a million dead and he could care less. Clearly he wasn't going to do anything. I had to leave. I happen to love my family and community and not wearing masks is killing people. I stopped going to Home Depot because they supported Trump and his ignorant views on the virus, now I won't go to Lowe's again either. There are other options boys. Amazon will get all my business now. read more

I wonder who they put in charge of their houseplants. They are in terrible shape, and most of them should be discounted or just thrown away. I was there 2 days ago and didn't know If I should laugh or cry. Get it together Lowes! Home Depot across the street has better selection and quality, and even those are not great. What a shame! read more

Every time I go to Lowe's, it's to spend LOTS OF MONEY on house projects. That was the plan yesterday. I needed help, and every time I asked for help from the four individuals I chased down, I was told they couldn't help me - "That's not my department". And along they went. I never did find any help. I needed a few items, big ticket items. I already had several things in my basket - Things I did not come in for, like some plants and pots and household items. I left my basket in the middle of an aisle and then promptly left to go spend my money at Ace Hardware. It's a little more expensive, but at least I get help there. So after I wasted an hour and a half at Lowe's, I was helped immediately and graciously at Ace. Thank you for reminding me to just skip Lowe's altogether. There will never be a next time at Lowe's. read more

Did curbside not good at all used the app sat in truck for 15 minutes finally went inside to get my order was told they couldn't pick it up. This as I watched lady push it across floor and tearing up box that is a present. They tell me were waiting on help as 6 people stood around behind desk talking. So I had to wait till some one came to help. I go outside get a cart come back in load up my items my self as they stood and watched and took them out. Horrible service would not shop at this location the one in marana is 100 times better shop there or Home Depot across the street read more

Don't shop here! Customer service is terrible! I have been trying to get them to talk to me about flooring for MONTHS and no one seems available when I go in after 4pm. Sorry that people actually work other jobs and can't come in during the morning. Forget Lowes, go to Home Depot or DO IT YOURSELF. read more

I love Lowe's and the fact that they support Veterans, so my critique is of this specific store, one specific manager and should not be considered a negative review of Lowes as a whole. I have unfortunately had to deal with the manager "Nick"on two separate occasions and found him to be on the verge of incompetent, absolutely no help whatsoever, and during the first occasion, was floored when he threatened my delivery date on an appliance. DO NOT SHOP AT THIS LOWES. I had placed an order for a washer and dryer that were somewhat high end. The washer was delivered without issue but the dryer arrived damaged so we did not accept it. Having no luck in resolving the issue over the phone I decided to stop in the store to make sure a new one was ordered. In speaking with the appliance manager at the store he informed me that the price for the washer and dryer had actually dropped $200 in the week and a half since I had purchased them and told me to go speak to a manager so they could adjust the price and get me a discount. I spoke to Nick and not only did he refuse, he told me that if I returned the washer and dryer and rebought them at a lower price that the delivery of the appliances would be pushed to the bottom of the schedule and would be "at their convenience." read more

I just bought my very first home back in February(hooray for debt!^_^). Seeing that the house i bought was a foreclosed home, it came with a lot of problems/issues. Missing fixtures, a million holes, dirty walls, horrible flooring, missing appliance you name it. This past few weeks Lowe's has been my go-to store for all my home improvements needs. The employees are very knowledgeable and helpful. I was picking up some paint last night and had no clue what semi gloss, gloss, satin, eggshell or flat meant until Chris(works in the paint department) ask me what i was painting. I had told him i was painting my living room, he gave me some ideas and suggested i should go with a Satin base paint for my accent wall and an eggshell for the 3 opposing walls. To make me feel comfortable about his suggestion he gave me examples and educate me on the difference between the different base finished. Lowe's has this "MyLowe's" card. You can track your in-store purchases, remind you to buy things, keeps an online inventory, and saves your shopping list for easy mobile access! Talk about convenience. Every time i'm at Lowe's i walk out feeling confident and knowledgeable. read more

AWFUL IN PERSON EXPERIENCE, PLEASE READ. I had to press the "need assistance button" when there were 3 employees standing right in front of me at the paint station, take in consideration that there were a few others that had been waiting for assistance long before me... While the paint situation was happening, another employee got in my 12 year old nephews face because he was playing with a cardboard sign and when I tried to apologize for my nephews behavior just to be polite, the employee stormed off almost knocking me over without even acknowledging my apology. I seriously can't believe the attitude and lack of customer service from this place. I had experienced careless employees at Lowe's before, but never to this level. I will forever avoid this location and I recommend you do the same if don't want your day to be ruined. read more

I like this Lowe's location. It's really easy to get in and out of. Seriously I somehow always end up parked right by the door. I'm really not that lazy but at home Improvement stores I do appreciate not having to carry my inevitably bulky purchase through a giant parking lot. And speaking of parking lots, unlike a certain other home improvement store over at El Con Mall, they actually have cart returns. The wood we've gotten from there for our endless remodeling project has generally been pretty good, we can usually find enough non warped pieces for what we need. The granite tile we got there on clearance for our kitchen last year is awesome. And I can't help but mention that it's across the street from a Super Target, so prime location in my book. read more

Understaffed ‼‼‼‼‼ ONE upfront cashier No one answered phone I called from within store to get someone to take a $1400.00 order. Understaffed so much your CUSTOMER SERVICE would/could not answer the phone I sat "What" Lowes look at your own survalance cameras. Where are your cashiers? Anyone answering telephones? Anyone in their departments? Customers should NOT be looking for employees Employees should be looking to help Customers I was looking down Several isles to find a LOWES EMPLOYEE Finally found two. I found them. They did not find us. They responded nicely Guy that took our order "very Nice" But we had to wait for the ONE Cashier to pay. Until the person manning the self check said I can help you here. I will not ever return to this location again, except to pick up our door. Get your managers together, look at your survalance cameras. Make adjustments. Home Depot, Amazon Looking a hole lot better. Hole. Lowes you have dug your own hole Hey. You sell " shovels ". Dig yourselves out. Man up Karen S read more

I ordered a fence in January and pay for it. Here we are in May and they still have not delivered my fence. I have called multiple times to no avail read more

They really need to work on their customer service skills. Was at the customer service desk and wasn't even acknowledged. Same with Home Depot. Better off going to Ace Hardware. At least they talk to you and help you out. read more