Victor, along with a young trainee, repaired our oven this morning…read more Prompt, professional and nice to talk to. Job completed quickly for a reasonable amount. We will use A-Z Appliance Pro for any future repairs.

This company is responsive. It did not quite work out in terms of price (no fault of their own)…read more Finances are what they are. I do appreciate our initial interactions and their willingness to consider my business. They will be a consideration in the future.

We purchased a stove and a seal for our washing machine from Frontline. I was in the store twice…read morelooking at stoves. Both times the sales people were very friendly. I was met promptly coming through the door and they answered all of my questions. My appliance was delivered within 2 days. Delivery was quick and I saved on a service fee by having both my seal and the stove done at the same time. My delivery person was nice. He came in and got the job done. I haven't gotten a chance to use my stove yet but everything seems to be working. The delivery person cleaned up after himself on the way out and took my old unit with him which I did pay for. Their delivery prices were very reasonable. Every unit on their floor appears to come with a warranty which I really liked. Most of their items are used/refurbished/open box items so I felt a lot more confident purchasing knowing there was a warranty and the items had been inspected.

It's a tad weird there. When you go in there isn't anyone around except a receptionist, who is…read morefriendly, but reserved. Then she calls 'somewhere', and eventually a sales rep comes out, but the whole time you're wondering 'wth?' because there are no other people in the whole building. Weird. No background music, no literature laying around. etc. Finally a sales rep comes out from some hidden place, and he was very nice, friendly, knowledgeable and professional, but was unable to fully answer all of our questions. When we called him later on his cell phone there was no voice mailbox available, so we thought that was wierd too. Eventually we did purchase what we were looking for, but it has not been delivered yet, sooooooo, the final jury is still out. We don't feel very attached, but we are keeping our fingers crossed that everything works out as we have been assured.

This company is 100% legit. It did not quite work out in terms of hiring them (through no fault of…read moretheir own). Schedules and personal circumstance just couldn't be overcome. I do appreciate the attention to detail during out initial interactions and their willingness to go above and beyond. They will be my number one consideration in the future should I need another appliance repair. My faith in Tucson appliance repair companies has been restored for the moment.

Misdiagnosed, expensive repair, doesn't stock parts…read more Prompt reply and came right away. $85 service charge is pretty common and typical for diagnostics. Determined it was a burned pump and quoted $350 to repair. But he included a 2nd $85 charge for another return visit. Other operators stock parts and don't require a 2nd visit. I even asked ahead if he would have parts for this model and he assured me he would have them. I ended up just buying a new dishwasher. When the installers came, they found that the hose was clogged and so I shouldn't have even needed a replacement. This should have been a very simple repair. Instead I wasted $85 on an incorrect diagnosis and spent $600 on a new dishwasher I didn't need. Be sure to confirm that repairs can be made the same day. And be sure that your service tech does a thorough inspection of hose lines.

They can have more control of the people, they have a big speaker and people connected to them…read more Playing loud music and some music have bad words, not pleasant at all

Great Customer Service at the Curacao store, all sales people very nice and great explanation on…read morethe products

This company is responsive. It did not quite work out in terms of price (no fault of their own)…read more Finances are what they are. I do appreciate our initial interactions and their willingness to consider my business. They will be a consideration in the future.

8 year old wine refrigerator display panel stopped working. David, at EMS was very helpful. He…read morewarned that while it appeared parts were still available, there is no guarantee that the exact parts needed would be available. He came out and found the exact problem and gave me a detailed quote on the repair that he fully explained. Great service.

Professional, courteous and respectful. Did the job and explained everything. Saved me a gigantic…read moreheadache. They came from Tucson to Tubac and the travel fee was worth it. Saved my expensive refrigerator

I have known Steve Martin for at least 25 years. He, in fact, worked for me for about a dozen years…read moreas an appliance technician. I am retired now, and I can honestly say that he is someone I recommend to all my friends. He is honest in his dealings with people. He is talented with the work he does. And he is a friendly and outgoing person. Michelle is wonderful. She has the patience and demeanor to handle complicated customers and complicated problems. They make a wonderful pair. Ken Gailey Former Owner of J & B Appliance in Tucson

Dishwasher broke. Quick scheduled appointment over the internet. Showed up on time, ran the…read moretests and then gave me options. $350+ to repair or go buy new for about $750. Provided recommended brands and ones to stay away from. He lost the parts & repair business and I bought new from Costco. I appreciate the transparency & honesty.

Total scam- "Dave" comes to check my broken washer - asks me to give him about 20 minutes. Then…read morepronounces that the part it needs is on "Indefinite back order." I pay $60 for diagnostic visit and he assures that it will be applied to repair bill. After no word for a week, I call - he says it's still on back order. I look online and find the part available from lots of places. I call again, he says he ordered it from "the store that offers a warranty." I sense he's full of it and call another legit repairman. Turns out Dave's diagnosis was BS and he was never planning to come back. Only planned to pocket my $60 and run away. My advice: stay away from this company and their slimy subcontractors!

Highly recommend Southwest Home Repair! They were professional, arrived on time, and did an…read moreexcellent job with the repair. The communication was great from start to finish. I'm very happy with their service and would absolutely use them again!

If I could i would give them a ZERO. I filed a claim thru my…read morehome warranty and they assigned Southwest to repair my ice maker. They called and schedule a time to come out, technician comes to the door on the phone with someone else (very unprofessional). I show him the ice maker which hadn't been working properly for several months. He says "there's ice stuck in there thats why it's not working". I say I know Captain Obvious thats why I called for it to be repaired. I explained to him the issues i was having and he doesn't even look at the ice maker and says we will order a new one. It takes a week and a half with no response and I have to call them for an update. Miraculously they say the picked up the new ice maker that day. I schedule a time for them to come out and the technician installs it and says it should make ice in about 3 hours....no luck doesn't work. I leave 4 text messages to the owner with no response. I finally call him and he says he will call me back to schedule a time to come look at it. 2 days later no response so i call him and he says "he's trying but they are really busy". Still no definite time given they will come to look at it. This goes on for several more days. I finally call warranty company to complain and they put in another claim...i confirm with the owner that they got the new claim and he would call to schedule an appointment. 3 more days pass and no communication. I called warranty company again and they reach the owner and he lies to them and tells them he "texted me but i never responded". I have since transferred the claim to another contractor. This company is beyond amateur hour. Zero organization and communication skills. If you like waiting for several days to get a response for subpar work they are the number 1 company to call!

some years ago, my senior parents paid to have delivery and installation, the water dispenser line…read moreflooded the kitchen and ruined the flooring. Christies said the problem was a wrong valve in the line. one would assume that the installer would have refused to install it but no. they took absolutely no responsibility. Now my senior friend bought a top of the line GE washer dryer and after just barely 3 years the washer will not empty and goes out of line way to easy, The service man explained replacing the circuit board would cost more than buying a new washer....If you look at the reviews a ton of other people are having to replace this washer after 2-3 years....that is ridicules . Never again will I or anyone I can discourage will we shop here.

I like the store, but have to say they sold me a defective product. My new GE fridge developed a…read morelarge crack inside the freezer. Christie's sent someone out, who said there was no remedy except to refer the matter to GE, and that GE would call me. That never happened, so I called GE, who also said there is no recourse. So GE manufacturers refrigerators that crack when new, and Christie's cannot help. I have trouble believing that this is ok with either of them.