Worst!!! HORRIBLE!!! They couldn't care less!! 3 orders 3 cancellations in Lowe's part. Over $3,000 of my money went to HOME DEPOT that Lowe's had in their hand and lost the sale. In short, you pay for delivery and if it's too big they cancel it. Ordered 21 bags of rock and other material and get an email 3 hours later saying it's canceled. Happen 2 times. Now I order a $600 lawn mover, it's confirmed and then delayed because they said they didn't have an uber or lift driver who wanted the assignment. Really, who could blame them. It's a 100lb box that's 4x3. What driver wants that. And WHY are uber drivers being used rather than LOWES delivery. I ordered from Stoneybrook and they tell me I need to call Commack for information. Once again I cancelled and went to ACE HARDWARE for this one. 2 hours later I got it delivered. Try calling the store... good luck with that. Never a pick up other than the automated system. And this is in the last 3 weeks. I didn't mention that 3 years ago same thing happened with a washer and dryer stackable that was a 4k purchase. They failed to deliver it and canceled it. Went to PC Richard's and got it the next day. Do yourself a favor and go elsewhere where. LOWES is horrible!!!!! WHAT HAPPENED TO THEM?!?! read more

I don't know if they changed management but there has been a huge change in this store. The help is very attentive, the store is more organized and I get a much better feeling while shopping. Good job read more

I wish I could give it zero stars. I am posting this so no one else makes a stupid mistake of trusting the Lowe's delivery system. If you actually need your merchandise, you're better off shopping anywhere else. We went into the store on Wednesday April 30th and spent an hour selecting merchandise. We paid for the merchandise and paid for the delivery which was promised for Monday May 5th. We received four different text messages the last one on May 4th, promising delivery for May 5th. On May 5th we received notices saying there was a delay and promising delivery for May 6th. On the afternoon of May 5th we called the store to ask what time we should expect the delivery and was told that the delivery was not coming on the 6th it wouldn't come until the 7th. We explained that we needed it at the very latest on the morning of the 7th because a crew was coming in and needed the materials. The shipping supervisor said that the best she could do was sometime before 8:00 p.m. on the 7th. We begged and pleaded through various people from more than an hour and still were told the best they could do was sometime before 8:00 p.m. on the 7th. This morning I tried at what is supposedly the customer service number at 800-445-6937. It was absolutely useless. I spent another hour and a half talking to both Carlos, and his supervisor Walter. Carlos, in the first hour and 14 minutes of our phone call promised me a Wednesday delivery but again sometime before 8:00 p.m. I then asked for his supervisor. Walter came on and told me no, there's no delivery tomorrow and the best they could do is Friday. What in the world is going on with Lowe's that they can't get a simple delivery correct. Of the 17 items on our order they're telling me all 17 items are out of stock. I asked if we could get it from one of the other four stores in the immediate area and I was told no, that nobody was willing to contact the other stores and that it could only come from the store we originally ordered it from. I asked for the contact information on its administrative office and I was told there was no information available. If anyone has this information I would really appreciate it. And for the rest of you, please shop anywhere that is not Lowe's. read more

Pick. Up. The. Phone. Giant store with 30 plus employees yet no one can answer the phone at the gardening section? Have a simple question about a bush they may or may not carry. Call up and get transferred to the gardening section only for it to ring for 10 minutes and then be disconnected Call back a minute later, same thing. Call back the next day, same thing. Call back a few minutes later.. almost the same thing.. but instead of getting disconnected it transfers me to a live person at the customer service desk who then almost transfers me back to the garden section until I explained I was on hold for the garden section for 10 minutes and was transferred here. Ask if they have the plants in stock, he's friendly and apologizes for the wait and tries to find the plant- he says that Lowes carries them but doesn't know if they are in stock at that store. I ask.. "well is there a way to check?" He checks again and confirms they are NOT in stock. I thank him and hang up, he tried, not his fault. It's Lowe's terrible system to blame. Anyway, I went to Home Depot instead..not that they are much better, but at least it's only half the hold time there when calling. read more

Average of 2 Stars? I must be seeing double. Let me start by saying my review is for this specific Lowe's only. About a year ago we purchase a new front door, storm door and garage door. We dealt with Neil in milleork, who in my opinion is a super star working in a ----- hole of a store. After having someone come to measure the doors we started the order process. After a long haggle they give us no interest terms of two years. I sign for the charge and head home. I notice they didn't charge for one door so I call the store. NO ONE CAN FIGURE THIS OUT. Around and around. I finally get Neil who straightens it out. My doors come in. Another cluster. First door is damaged. A week later, second door comes in damaged. Another week, another damaged door. A different sales person tries to convince me to take it. NEIL PLEASE HELP. Finally, Neil gets a good door, all doors installed and we are good. Oh, I pay off the 2 year no interest term in under one year. You know the saying, " Fool me once, shame on you. Fool me twice, shame on me". Well, SHAME ON ME. That's right, a couple of weeks ago back for more doors. Two patio sliders, one storm door for a side garage door, 7 closet doors, and a fancy door to our master bathroom, I'm dealing with Neil exclusively so we should be ok. NOPE. Sales are so bad in this store that they cut Neil to one day a week. Ok, so they measure all the doors and we go back to place the order. They must see the big sign on my forehead that says SUCKER. Final order $10,000. Ok what terms can we get for this purchase? No, no terms. Me. E, we can only give you 6 months, store policy, or they can give longer but with 3.5% interest. Now, let me say, first not bragging but I'm very protective of my credit score. It's over 800. Doesn't matter to Lowes, they'd rather lose the sale than extend the same term as they did last year. Yes, SHAME ON ME, but you will NEVER, NEVER see my face again. read more

Lowe's Home Improvement - Time for a new front door - Hardware Stores Near Me - Stony Brook, New York

This Lowe's location always seems to have what I am looking for. Whether it is peat pods for starting the seeds for my garden or a hanging plant for my Mom for Mother's day, this store has good quality items for a reasonable price. I typically don't have to interact with anyone except for the cashier which I have had no issues with. I mostly am able to look around and find things for myself as this store is fairly well organized. The seeds I bought are also already doing well and growing and the hanging plant still looks great. Taken as a whole, this location is clean, organized and worth the visit for a consistent experience. read more

Lowe's Home Improvement - Peat pellets refills! - Hardware Stores Near Me - Stony Brook, New York

Went to the Commack store to look for a specific floor tile , they didn't have it so they called another store ; Bayshore store said they had the specific tile we are looking for .They said they did a visual, but we get there and it was the wrong tile. They said that the farmingdale had it. We get there and they only had wall tile, not the floor tile we needed. They told us Stonybrook had it and finally it was there but don't they have computer systems so they know their inventory? I had to go to four stores which is ridiculous! They need to update their systems so they are accurate and this doesn't happen to anyone else, crazy. read more

AVOID HAVING YOUR BLINDS DONE HERE...the 3rd party store (Blinds for You) that Lowe's has a contract with is absolutely HORRIFIC. Just an overall terrible experience. Took quite some time to get my blinds installed and even then they weren't perfectly measured and I have light coming in from the sides (when the blinds to go consultant told me I wouldn't have any light because I have side panels on my windows). The first agent who came to my house came without a mask and was very annoyed I asked him to remove his shoes or wear booties ( I had new ones to provide!). He somehow measured the windows of 3 rooms in under 5 minutes and took it upon himself to push aside my items that were on top of my dresser with his binder (my glass skincare products). When I called the store to let the manager know about this experience his response was to start yelling at me and say "did you have a mask on". I'm in my own house with my own family...you're worker is the outsider. My mind was blown that someone in sales would think it's appropriate to yell at the customer! I actually had to get corporate involved throughout the whole transaction because it's impossible to deal with the store or the manager. Looking back I truly wish I had canceled my order and gone elsewhere....I would have been spared the headache and had blackout curtains that actually blocked the light. Update: 03/01/2024 Still stand by my negative review. My blinds have start to SPLIT -- contacted Bali was told this was because Lowe's installed them incorrectly and now Lowe's corporate is REFUSING to do right and correct their mistake. AVOID AT ALL COSTS. Janet from blinds is very very nasty to customers. Look at the reviews for Blinds for you (Mineola, NY) that's the company Lowe uses for blinds -- horrible ratings. read more

No lengthy review here. Not a fan of Lowes the more i use them for bigger purchases / jobs. In larger scope. It's a nice first-world problem to have. There are people in other countries getting heads chopped off so comparatively my dryer rattling is nothing. read more

Helped my son build new house and decision was made to buy Diamond brand cabinets from Lowes.....NEVER AGAIN! Although salesman seemed accommodating, after numerous quality control problems were found with initially delivery, it continued for MONTHS when multiple replacement doors were as faulty as initial order and to this day, has not been resolved. Don't bite for their financing promos...not worth the headaches with substandard merchandise read more

I ordered a very large birthday present online, and decided to pick it up in a local store. Unfortunately, the stores closest to me did not have the item in stock, so I had to travel about 15 miles. Not too bad. The store is easy to spot from the road. Ample parking. I pulled right up in front, and a young male employee greeted me immediately. I gave him my online receipt, and he told me he would have my package out in about ten minutes. As I waited, three other staff members courteously greeted me and ensured I was being helped. I also saw numerous customers receiving direct assistance from other employees. The staff goes above and beyond the call of duty, and all seemed to be quite proactive and hands on. In this day and age where many employees avoid customers and are highly unmotivated, the approach of the Lowe's staff was welcome and refreshing. Less than ten minutes later the original gentleman who retrieved my order had my package in my car and I was ready to head on my way. Cordial and super speedy service. Highly recommended. I will be back. read more

I like Lowes except for a few things: No military discount Its farther for me to drive and I pass the other Building Supply Company The parking lot is a PIA I don't have a Lowe's Credit Card Other than what I listed, if I'm in the mall and in a hurry I'll swing by. I feel the quality of the products being sold here are better than the other place. All in all, a nice place I visit when I'm in the area read more

Home Stuff. I like Lowe's. I like Lowe's so much, that when I happen to pass one, I like to pop in to see what I can piss my money away on. This Lowe's, like the rest, has a nice selection of stuff to help me part with said dinero... The good thing about Lowe's is that I happened to have some stuff bought at Lowe's closer to home, and was able to return it here with no problem at all. The downside is that the self service checkout setup totally blows- it is dizzyingly simple to knock them offline by hitting the wrong combination of whatever - they are just too jittery for this kind of operation. All in all, nice stuff, decent costs, crappy checkout. Medium sized parking read more

I am regular pro customer. Only this store has terrible service. Asked for help the customer service rep was not even willing walk to the aisle to see what I was talking about. Simply said he couldn't help. Rude. No attention to customers. Don't care at all. Was here 2x same experience both times. Assistant manager is always on the phone. Manager is never in. read more

Went there yesterday to buy some shingles. And then I noticed the place is exceptionally clean and well-maintained I have to hand it to the staff they really take care of that place and treated like it's their own home. Staff is very helpful and friendly which makes your experience there is a very pleasurable . I would recommend LOWES TO any do-it-yourselfer a home-improvement enthusiast. You guys are great thank you very much for making my shopping experience great. read more

Lowe's Home Improvement - Screen doors - Hardware Stores Near Me - Stony Brook, New York

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Worst place to ever go to. Nobody helps you. I was looking for a vacuum and the girl said they have 3 in stock. She randomly walks away without even telling me then comes back saying "oh we don't have any" so I said "you have 3 in stock" and she goes "they must have been bought just now" LMAO are you kidding me? Never coming back to this Lowe's ever again. No wonder why this place has the worst reviews ever. Because you have stupid people working here. read more

God awful customer service 0/10 would never recommend going to this Lowe's. 0/10 0/10 0/10 no help trash customer service

Just wanted to share an experience we had recently at Lowe's in Stony Brook. My friend just bought a house in Mastic and we needed a lawnmower. I'm a little older, so I asked my friend if she would consider upgrading to a self-propelled model since I was going to be the one to mow the lawn's. And she agreed. We both went to Lowe's, told the rep in the lawnmower department what we wanted, he put it in our cart ...we paid for it and off we went. It's sat outside for two days until I was able to unpack it. After putting it together I mowed the back 40. I was completely exhausted. I went to the front yard and got a third of the way through and was completely blown. I've never had a lawnmower before, so I didn't know what to expect. I looked underneath the lawnmower to see where the gears were that made it self propelled and there were none. None of the wheels moved on their own. It wasn't until we went online that we found out that they had sold us a push mower. I had already used it but when we called Customer Service, they said we could turn it in for a new one, as long as we emptied the gas, and we did not have to bring the box back fortunately, because the day I unpacked it, they picked up cardboard in our area and the box went out. Went back to the store, easy exchange and they gave me a new one. A photo of the box which I will include will show you how it came. I sent the photo to my friend and when she saw the shape of the box she said, it's used, bring it back. She can be very skeptical and I can be very trusting. I brought the box home and two days later again opened it up to put it together. We first noticed there was no oil bag in the box. She said it was used. I took it out of the box and on the bottom there was what looked like an oil stain on the bottom of the box. She said it was used. I said you just don't trust anyone, do you? She said pull out the dipstick, and there was oil on it. While she was on the phone with Customer Service I said to myself, let me at least smell the gas tank that way I'll know if it was used because you can't get rid of the smell of gas. And I open the gas cap and stuck my nose into a FULL TANK OF GASOLINE!! Needless to say, she was right, and I was wrong. I drove all the way home with a re-purposed lawnmower that they sold me as NEW AND AT FULL PRICE, with a full tank of gas, and then back to the store again with a full tank of gas. I didn't empty it when I returned it because I wanted them to see that it was FULL.!! NO manager came to the front even though I saw the rep on the phone kind of talking so I couldn't hear her, and a young man came to take the one I had and exchange it for another. As he walked away I called him back and said, make sure you bring me a brand new one that's not wrapped up in packing tape!!! He did, I brought it home, and at the moment it seems to work fine. And it was brand new. That being said, I will never shop at Lowe's again. I will be a Home Depot customer for life and I will tell everyone who wants to know about my experience there. Very disappointed, and just wanted to share this with everyone who could read it! Lowe's blows!! read more

Lowe's Home Improvement - The ripped up box that I was given the second time I went back to get a mower - Hardware Stores Near Me - Stony Brook, New York

Lowe's definitely has a better consumer atmosphere whereas Home Depot is more commercial. The prices are good and the employees are helpful, especially the paint mixers. My only complaint for this location is that the cashiers are incredibly lazy. Numerous times I have had to go back through the store to find an item number instead of them just looking it up. read more

This is clearly the worst Lowes I've ever been to (I've given them 6 visits due to job site proximity) One star for cleanliness, zero for staff assistance if you can track one down. There are virtually no staff to help at the tools section. Most visits I'm good with getting things so it's not an issue, then there's staff assistance when you need it.... good luck I went to pick up a 23 gauge Hitachi pin nailer. None were stocked below the typical nailer display. So I looked up at their caged wall and saw a dozen or so up there. Took 15 minutes to track someone down who works in that department, then was promptly told it's under the display and to look harder. There were NONE, looked back and the employee disappeared. Horrible place read more

Don't waste your time calling this place. They put you on hold or just allow the phone to ring forever. Tried for over an hour. Done!

I bought a ChainSaw with a promise of "Unexpected Happens, You're Covered" and also pay an extra for it. When the unexpected happen - You are throwing me to your supplier (Do i really need to pay extra in order to contact warranty?) - Am i having any contract with him - When i asked about a fax number, email to explain my point you don't have any in 2017 (It's clear that you enjoy the extra money but and not doing an effort to justify it). read more

I prefer Lowe's over its competitor, but this one does not use their air condition. It's 87 outside and the store is so hot and muggy. The employees were saying they almost never use it. I assume they're being cheap. I'll just travel to Home Depot so that I don't have to deal with sweat dripping down my body read more

Horrible customer service. Installation botched and total lack of personnel to correct a problem. Everything is re-directed and passed off to another person or department. Correcting over the phone is impossible. Was hung up on 2 during "transfers". Wasted 30+ minutes. Had to leave work and and still waited 20 minutes to speak to someone. read more

Trying to update my grandfathers home, which is now mine and my husbands. Found the front door I wanted online for sale. Went down and purchased it. Waited for 30 min for someone to show up at the desk for windows and doors, no one could find the girl after being radioed several times. The girl seemed clueless with her job. Gave her the measurements. Told her I need a left hand inswing. Went to go pick it up today and waited an hour for them to FIND my door. The associate who was clearly new didn't know a thing about anything. Once it was in my car I realized that they gave me the wrong inswing. Told the associate and he insisted it was correct. Pretty sure the metal foot frame faces the outside not inside. I asked him to please get an associate who could help because I'm positive that it's the wrong inswing, told me that it would take 45 min because they're all MIA. I took the door and left because I had no time as my sister in law was home with my young kids. I hope that I can flip the door around to the correct way. Clueless employees. read more

Here's the Scoop: came today to look at some roof tiles. As you know the other day I went to Home Depot checking their prices. Well Lowe's Home Store was cheaper. So we purchased the roof tiles. No one to ask questions in this DEPT. But tiles were labeled and neatly shelved. Easy to find what you need. So we purchased the tiles used the self serve register in and out in 15 minutes. Great!!! Nasty weather today so we really wanted to hurry and get through with our other errands. I must say that Lowe's store is well kept, and you can see many workers ready to help if you need. As we entered several workers greeted us as they passed. This is great for customers entering the store. It makes you feel welcomed. I like coming here to browse and see what's new. Compare prices with Home Depot. We have to do our due diligence as consumers. My fellow Yelpers check out Lowe's you just might find that "something" you've been looking for. read more

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Went for multiple things: First I was looking for pump adapters, you know those tiny little adapters that you need depending on whether you want to pump into a tire, a modified tire or a ball (basketball or soccer etc...). I was first given the run around for like 10 minutes directing me to aisles that clearly do not have anything pump related. Finally found myself in the pump/compressor section where the staff said; "It's down the aisle on the left." Where does that mean?!???!? After spending 5 minutes walking down the entire aisle and coming back to same staff, he looks at me like I'm retarded and like he gave me the clearest instruction in the world... He reluctantly shows me where the pumps/compressors are (yes the pumps, not the adapters). Second reason came here was to pick up a dishwasher with my dad. We come in and give them the receipt for the purchase. He sat down to wait while I went about with my above adventure. I come back 20 minutes later to find him waiting still... we waited another 20 or so minutes afterwhich when we ask where the item is, they tell us it is out of stock and proceed to offer a replacement... Which takes another 20 minutes. My god the incompetency of this place astounds me. read more

This is my go-to super-mega-hardware store. I can usually find what I want there. Their prices are reasonable (though not the lowest around) and more often than not their employees are helpful. Returns are quick and easy, especially during early morning hours. Checkout can be slow. They usually have only one human cashier on duty at a time, forcing people to the less-than-user-friendly automated checkout machine. A few years back I ordered some vinyl flooring with installation. When the flooring came into the store the price nearly doubled from the original estimate. I cancelled the order and haven't used them for any home improvement work since. read more

I have to say that I had the best experience at Lowe's. Went in last Saturday and Janet in the window treatment department helped me arrange for Roman Shades in my home. I decided to walk over to bathrooms and was assisted first by Lisa and then by Bernie with a vanity and faucet. Excellent service from reliable and friendly staff! read more

I have dealt with Lowes in Stony Brook several times. I have had all of my carpeting from them. I just dont understand why they set up a delivery time they have never been correct. I took the day off today to have an installation. Was told between 12-2 its now 3pm no phone call tried to call the store..Never answer, even called the corporate number but they couldnt help either. He told me their was a hold up on the current customer. Not my fault. They are coming tommorrow at 9am they better be on time. I cant deal with them anymore. read more

I purchased a Bosch dishwasher that was almost 1,000.00. $ Within the first year the handle cracked!!.I also purchased an extended warrenty . So to get to my point Its been months (3) since I called and requested help!!!!!Now I have to be very honest and say that I rarely use the dishwasher ! Maybe every 3-6 weeks its just a habit to just hand wash!! But seriously this store "Lowes" is so below par and such a poor retailer .Excuse me ? Do you really care what happens after your paid and I leave your store???? What happened to quality ,honesty, and just basic customer service!!!! I have called about 5 times and today....still no handle ,no phone calls back no nothing!!!! I will never purchase at this store ever agian and will let the world know what goes on here.... read more

This stores gone extremely downhill. Seems like it's being run by a bunch of kids. Employees can't be bothered or are outright nasty. Today I ask the guy at the tile desk if they have anymore color brochures for the grout because the rack is empty. He says "do we have color brochures? No". like I just asked a stupid question. Doesn't even bother to check when clearly he didn't even know they gave those out. Why is he in charge of tile? Last time I had an issue the cashier asked me to get a price on a 4x4 because the label was missing. I go to the lumber isle as a woman is pulling the rope across to close the isle. I tell her I need a price for the cashier and she tells me to come back later. She Refuses to get me the price and says I can try and zoom in with my camera from the end of the isle. I tell her nothing is happening right now. There's not even a forklift there. She says she's waiting for one. I asked for the manager and they can't produce one. Who's running this store? I used to see the manager all the time. He was always walking around the store. Clearly he's not working here anymore. read more

Lowe's was a huge let down today. I am planning a big event that I needed to rent a truck in order to transport the supplies. I spoke with an employee through their online chat who verified I could rent a truck for $19 for 90 minutes. I also called the store to verify as well. When I just got there to pick up the supplies they said that they only rent trucks in their Medford location. Extremely frustrated right now. read more

I was in this store today around 430 and I was taken back to see a few people without a mask on. Coronavirus is seriously killing people . I was taken back that the store manager wasn't taking control over this. I thought NY said if you aren't wearing a mask your not aloud in stores. I will think twice before coming back in this store and I will share this with proper authorities read more

ordered kitchen cabinets on 1/30/2019. 2/19/2019 First time delivery they messed up 4 cabinet incorrect. Delivery coordinator Melissa is very rude and told me that I only order 6 cabinets instead 14, she didn't get the number of cabinets right, I called her, she yelled me and didn't listen, she kept talk on top for me and then put me on hold forever. I kept calling again and again, and I said to her I would like to talk to store manager, she said she is the manager, so I called the cooperation made a complaint. later on I found out she is not a manager. 3/1/2019 2nd time delivery, Missing 36" sink base. I called store again, Devyn answered and she took care the issue asap. She arranged the delivery today 3/2/2019. 3/1/2019 and 3/2/2019 talked to a new delivery coordinator Sean, he is very helpful, also 2nd day call me to ask how the delivery for 3/1/2019. Melissa's irresponsible work ethical cost my project delay. Lowes delivered 3 times for cabinets, How can a company make a profits? read more

Lowe's Home Improvement - Hardware Stores Near Me - Stony Brook, New York

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Lowes is my go to place when I need things in a hurry. It also helps that it's 5 mins away from me. Lowes is definitely nicer then Home Depot, its is more well lit and feels much cleaner. Every tool I need they have I stock and if you use the lowes credit card they give you 5% off your purchase. It used to mind boggle me when I would see a lower price then go swipe my credit card and it would be a higher price. read more

Upgrading their review since they did make amends for their delay and got everything done. If not for that experience I would consider the Lowe's a decent place to shop. When the worst of the COVID was over they allowed customers in the store while other stores were forcing customers outside on line. Though the line was long for cashier, they made it so it moved fast. Good garden center too. I am still not keen on using them for projects where parts have to be ordered, which is too bad. read more

Dont even bother making online orders. Went there for concrete and gravel and they only had my concrete and didn't tell me they didnt have the gravel until waiting for my order in store for 45 minutes. Save yourself the trouble and go elsewhere. read more

Wow stay away from Shelly a so called department manager. I was bullied by her and she got in my face as in a physical confrontation! I Returned a six dollar lightbulb that I had purchased in a Lowes in Tennessee by a second home of mine. I didn't have an opportunity to return it while I was there during my brief stay so I decided just to return at home here. Well she started to harass me why am I returning the lightbulb three weeks late and then she got in my face stuck her head up, closed to her eyes and said I don't believe this came from Tennessee. I said excuse me how do you think it would get here. She tried to stare me down and not say a word and just literally moved 3 inches into my face like some crazy woman. Was the most bizarre situation I've ever experienced in my life at a store. There's obviously something wrong with her she's dangerous I believe she is physically dangerous to the customers and to her coworkers there is something not right were her. Let this be fair notice for anybody dealing with her in the future and that Lowes has been well warned in case of litigation God knows what she will do next. I'm Following up with corporate and also complained to the manager at the store. She is dangerous any dealings with her please go to management immediately. I Felt physically afraid for myself as she would physically hit me if she could. Warning!!!!!! read more

Came here with my friend needed a microwave. There was a lady there helping another customer. When she was done she left and didn't tell anyone. Then my friend went to the customer service and the line was long. They were helping a handicap person and came back. There should be two people helping not one. read more