UPDATE: Shout out to Store Manager (Mario) for working with me to resolve this situation. Good to know some people still have a heart and can apply logic despite "policy". Thanks again! ---- Original Post---- As a homeowner, my husband and I have shopped in both Lowe's and Home Depot for over 20 years. We have spent an extraordinary amount of money in both of these stores. We rarely need to make returns, but we just had a recent instance of having to return 5 bags of polymeric sand because we decided to have the job done by a contractor. I saved the receipt and my husband went to the store to return the sand. It was a VERY UNPLEASANT experience to learn that there is a 90 day window on returns (with receipt) and NO EXCEPTIONS ARE GRANTED FOR A RESELLABLE ITEM such as polymeric sand! Needless to say, we have made our LAST purchase at Lowes and I will be sharing this VERY NEGATIVE experience EVERYWHERE I can. read more

This is your standard Home Depot, with nothing particularly unique about the store itself. The staff is decent, and the large parking lot makes it convenient. The main reason I shop here is their appreciation for veterans--they offer dedicated parking spots and a veteran discount. It's a very military-friendly location, and I value that. read more

Where do you find creatures who are extremely rude to customers by hanging up the phone on people faces??? I wonder if that behavior is a reflection of lack of training or micromanaged employees or both??? Lowe's gotta be ashamed because HD and Floor n Decor are my other options! read more

Awful management. Customer service rep called for manager 30 minutes ago. Called multiple times. At this point nobody has come and rep is desperately asking anyone to help him. This is just a glorified Amazon showroom. read more

Returned some brackets I bought about 60-90 days ago and figured I would get a store credit if they didn't find on my credit card. They couldn't find on my credit card and the conveniently do not give any store credit now! I will shop at Home Depot going forward. This is criminal read more

Lowe's Home Improvement - Non returnable brackets that were not cheap! - Hardware Stores Near Me - Staten Island, New York

they tried to rip me off my sending my order to a NJ store, I live on Staten Island NY and charging me a second delivery charge. the people working there do not have the experience or training to help customers. When you show them the items you want ,that are there in the store for a delivery and they say they don't have it for the delivery there is something wrong. I was hung up on multiple times by the PRO DESK and CUSTOMER SERVICE DESK and it took 2 hours on the phone to get a manager to help who seemed very pissed offf to have to help me Do no Go to Lowes for delivery or help from employees. read more

I waited for a washer/dryer delivery on 6/30...with delivery window of 12:30-4:30pm. Not only did they not show up then, they never showed up! Never called! Everytime i checked the status, it showed that they were 2 stops away. I hung around until 10pm. Today is 7/1. The current status is delivery anytime between 8a-8p. It's now 6pm and still nothing. I called the Staten Island store at 5pm. It's now 5:55p and I'm still on hold 55 minutes! Unacceptable!!! Look at this screen shot..... read more

Lowe's Home Improvement - Hardware Stores Near Me - Staten Island, New York

This store is sickening. Their online information does not match their stock and their store information does not match their stock. It's very hard to find an associate to help you and unless they are over the age of 50 they have no interest in customer service. Their prices are no great deal unless its a clearance sale. Most things listed as on sale they do not have in stock. Its really not worth going to this store unless you cal them and have then verify that they actually have the item in stock and ask them to hold it. read more

Worst experience/ customer service spent $15k on widows and doors order came in damaged they still delivered without telling me they were damaged it's now been a month and they still haven't re ordered I will never give you another dime read more

5/3 I Purchased a New Refrigerator from Lowes 5/6 Delivery Truck Arrived, they removed my old refrigerator from the house, then they removed the box for the new fridge from the truck, and when they remove the box to bring it in, the Refrigerator was completely smashed in on the top right back corner and dented on the bottom right back corner as if the refrigerator had been dropped. The delivery men tried to convince me to accept the damaged fridge saying if I took it in, they could do an exchange and have a new one for me in one day. If I refused to accept the damaged one and they had to take it back then they did not know how long it would be until I could get a replacement. This made no sense to me, so I called customer service, and the wait time was one hour to one hour and fifteen minutes. The drivers did not want to wait, so they said they would call their manager and have him call me. I receive a call from a number that showed "Potential Spam," but the delivery men said that was the number to answer it. So I answered, and I asked, "with who am I speaking?" he replied his name was Edgar and that he worked for 3961XDT, clearly I was already feeling uneasy because of what the drivers had already said to me and their attempts to force me to accept the damaged refrigerator, so I asked Edgar first, what is 3916XDT, I purchased the refrigerator from Lowes, he tells me they are the DC for Lowes which come to find out means their Distribution Center/Cross Docking Center in Passaic NJ. He tells me the issue is the drivers already marked the order as delivered on their cell phone against the order and to tell them to change it so he can process the exchange. If not, the order must be refunded, and I would need to purchase it again.  The driver sat on my front steps on his cell phone as if trying to change it from showing delivered to damaged. He said he did not know how to do it. I did not know whether he was pretending or did not know how. Edgar said he will take care of it (I do not recall the exact words, but they would have a new one sent to me, and he would call me back). In the meantime, I heard the one driver says to the other in Spanish, "I want to finish early today," which is likely the reason he did not want to take the damaged one back and likely why he did not want to sit around waiting and just marked it delivered. In the meantime, the drivers got up to leave, and I told them I wanted pictures as proof of what was transpiring before they left since I had nothing to show this refrigerator was damaged and refused or that I had spoken to anyone at Lowes. The only thing I had was an order showing delivered and a conversation from a Spam number telling me they worked for some place called 3916XDT, providing me contradicting information to what the drivers had told me. I proceeded to take pictures of the Refrigerator that was damaged, the truck, the two drivers, and a close-up of each of their Photo ID Badges on their arms. At this point, Edgar hung up with the promise of calling me back, the drivers left, but I still had my husband's phone on hold with Lowes customer service. After 57 minutes on hold, I got a person on the line (I forgot to ask her name), and she explained that what they said was incorrect and that an exchange was possible whether I accepted the damaged refrigerator or refused it. She put me on a brief hold after which she provided me with an "Exchange Case #" and she said I would be receiving a call within 24 hours from the DC with a new delivery date. After 24 hours and not receiving a call,   5/7 I called Lowes customer service back and waited over an hour on hold before I could get a person on the phone (Gail). I explained the situation to her, and she told me everything I was told was wrong, and exchange could not be done; it has to be refunded and re-purchased, and she will do that in the system now, send a note to the DC and they would be calling me to reschedule the delivery. I get a call later that day on 5/7 from the DC and they tell me it will be delivered 5/8.  On 5/8 @7:22 am I get a call from someone named Shaneeka saying that it was never marked as returned and that Lowes never pushed the order through to the DC, so the delivery will not be coming as scheduled. When I pushed for further information, she tells me that the DC in Passaic is only four weeks old and Lowes was trying something new to alleviate issues with deliveries or something to that effect and she will reschedule it. At 4:39 pm that same day (5/8) I speak to Tanasha who tells me it is now scheduled for 5/10 but that it is only an estimated delivery date, not certain it will in fact come on 5/10. (At this point i checked with my bank and I had two charges on my card for the refrigerator so I call the bank and put them on alert that I may need to dispute one of these charges.)  On 5/10 10:30 a.m. I received a call from someone by the name of Desirea who proceeds to Out of character space:/ read more

Lowe's Home Improvement - The damage to the new fridge - Hardware Stores Near Me - Staten Island, New York

Do not Recommend this store if you are searching for mirrored barn doors. Worker was not knowledgeable in searching for my request and has me come in to discuss same thing discussed on first visit In addition advised me they don't t have mirrored barn doors size I requested (39"). Felt she never did research and has me come in to discuss what we originally discussed. Also contacted their installer they use and came To my home to provide me Cost to install and came to bring doors in home and never responded to my numerous voice mails and texts to schedule install Never had the decency to say he couldn't do job or respond to my voice mails or text I believe once he seen hardware and all involved with header and soft close he did not know on how to install. My take on my observation read more

HORRIFIC costumer service! No one helped us, we were send to wrong aisles for the window insulation kit BY 3 sales persons (then they told us tehre is none in the whole store!) and we ended up ACCIDENTALLY finding it ourselves in aisle 3 . Come here only if you know what's where in this store ... which you would think the sales people would know ... and cherry on the cake - they were rude ... read more

Lowe's Home Improvement - Hardware Stores Near Me - Staten Island, New York

I visit this store to get some supplies like i do almost every week and like always no employees are available to help you find what do you need and the only one that i saw on one of the aisle was on her cell phone talking on speaker, was on aisle 9, and i was on the store from 8:30 To 9:00 walking around trying to get someone to help me and don't even get an approach from the associate on the phone to see if i need some help, then decide to go to the cashier for help she call some one and no one came to help . You have to get better at customer service and teach employees ignoring customers that need help and loose their time cuz no one cant help ... its ho read more

Don't purchase any appliances here. They push service contracts that are useless. Dependable Appliance Repair... Service was terrible. Called about thirty times everywhere to get this resolved. Even called corporate to complain and no one answers. It's been three long weeks without a refrigerator that I purchased only two years ago. I need my medication refrigerated and it's now being left in cold water or outside the window. I just retired and I am very aggravated Lowe's has not resolved this complaint. I'm going to have to purchase another refrigerator and will be taking them to small claims court. Not recommended! read more

I like lowes and this location. It's neat, organized and clean. The store layout is pretty straight forward and for the most part I find things myself when I go. Forget getting helped by staff when you're in these places. I don't blame this actual store as its a thing that happens in almost all locations. I'd definitely return. read more

They sucks they offer free delivery but they charge your credit card and when they deliver to your area the wood is not even good crack every where read more

I can only speak for the garden center - I haven't been able to find citronella at my Queens Home Depot's and found it here no problem. Plus the two sales associates Mike and Sam were so friendly and personable! It's such a far cry from the sad and surly workers at the chain home improvement stores by me! Also their bathroom had lots of stalls and was very clean. read more

I originally purchased a refrigerator, that was defective, in the beginning of 2021 .. It is now the end of 2021 and a replacement refrigerator was just recently sent, that was defective as well .. Due to this, A LOT of my food that was recently bought spoiled, and I could not shop for refrigerated items at all .. Mind you, this was right before the Thanksgiving holiday .. I have a child with special needs and also run a licensed daycare that was/is hugely affected by the inconvenience of this situation .. There were multiple back and forth emails and phone calls made, with different associates and STILL we are in the same situation .. At one point we were told to come into the store directly, which we did and waited 45mins to not be assisted .. I literally had 2 defective refrigerators in my kitchen at the same time for about 2 weeks .. Delivery was to be made the Tuesday of Thanksgiving week .. I emailed early Tuesday morning to confirm if delivery was scheduled .. -- NO RESPONSE-- We actually didn't hear back from a Lowes Associate until the following Sunday evening .. Appointment was made for delivery drivers to deliver NEW refrigerator and pick up the 2 defective ones TODAY .. Driver calls stating they would be at my home within 15-20mins .. I literally called the same number back over an hour later .. They must've forgot about the delivery within that short amount of time, because I had to give them my address several times, and they had no clue whether they were picking up or dropping off a new replacement refrigerator .. They get to my house to only take one of the defective refrigerators and informed me there was an issue with the new refrigerator, and Lowe's would be contacting me ONCE AGAIN to schedule ANOTHER delivery date for the THIRD refrigerator to be delivered .. This has been beyond my worst experience ever ordering any appliances .. I will never do business with Lowe's again after this situation is finally rectified .. read more

Ridiculous doesn't speak to the atrocity this store it. I've done business with them twice. The first was a floor install where their service tech didn't measure the hallway, and to this day (5 months later) it's not complete. For the floor they actually installed, they didn't order enough material, and the little workers they hired refused to go back to the store to pick it up. So they half assed the first job, then came back days later to finally finish it. Now I bought a washer and dryer set from them. The dryer came. The washer showed in-store pick up online for some reason (I chose delivery online), so I called twice to tell them to deliver the washer as well. Each time I was told it was fine and the washer will be delivered. Delivery was an hour ago and guess what? No washer, only the dryer. I called again and the CS girl told me it would be a delivery charge for the washer if I wanted to change it. So you guys screw me over and can't rectify the situation yet again? I'm done with these clowns. I refuse to even get anything warrantied through them because I know they'd find a way to weasel out of it. read more

Because of COVID stores are short on staffs. Every one are busy in the store. I was in store 2 minutes before 7pm and trying to pick up my online order. At online order pick Crystal and Katherine are super helpful they do everything to find my order(because I don't have my order and the email address on the order wasn't correct). Thank you so much for all your help Crystal! read more

Tell Willie from doors and windows that we've been waiting for him for About 40 minutes. Everyone that works there and passes by runs away like im not in this department. It's ok though we're going to Home Depot. At least they show up to their post every once in a while. read more

Do not shop at Lowes. Customer service is non-existent. Ordered a frig for home delivery. Delivery by noon august 8. Notified by text delivery late. New eta by 4:30. At 1:30 receive call from driver. My address not on his gps. I could barely understand him. Texted him my address. Never heard from him again. Went to store. No help from anyone. No apology from anyone. Was told by asst store mgr fault lies with trucking company. Trucking company calls to tell me delivery by 4.30. Frig arrives at 8:45pm. 2 nice guys deliver frog. Between the two of them they couldn't put 6 words of English together. Had to throw out all the good that had been sitting in coolers. Next morning I noticed the frig was never leveled and doors not aligned. Friends always shop neighborhood merchants. Big box stores care about one thing, bottom line. NOT YOU. I gave this 1 star. I would give it no stars. However you must give a star to post a review. read more

Simply horrible. I honestly wish I read over the reviews before I bought anything from them. I ordered a stove and a fridge from them recently. The fridge came in fine but the stove was damaged or so the delivery guy said and he took it back with him. I went to the store to rectify the situation and hopefully speak to a manager to help with the delivery of another stove and I waited about an hour for the "delivery manager". I'm sure he was a ghost because I haven't seen him. Anywho, it's been a few days now. Someone said that the manager will contact me and I've got nothing but phone rings every time I call. I wouldn't shop here. The orange store is way more better at handling customer services and prices. Save yourself the hassle and headache read more

Customer service at this location is abysmal. An item was not tagged and the employee at the register refused to call for help to find the price or another item with the tag. They wanted me to go back after I checked out and get another item. It's not the customers fault a store item wasn't tagged. Ridiculous. read more

Walk into Lowe's and see 2 workers together fooling around . Needed help and had to say excuse me 3 times before i got their attention. Mind you .., they are about 10 feet away from me . This POS turns around and gets upset because she has to do work and says don't point your finger at me . Told her i was pointing at an item and was asking where there are more of this certain item . This pig took an attitude so i told her to fk off . Was so disgusted . They hire anyone now . And it's low class hood crap like this that make Lowe's look bad . Pay anyone to fool around or hide in isles to keep from helping customers..! I have this POS Name if Lowe's on Forest Ave ever wants to write back .. !!!???!!??? read more

I visited the garden center today and I am pleased to praise the two associates who assisted me, Angelina and Chikenya, whose professionalism, courtesy and assistance made my day! Their customer service is top notch! read more

I ordered a refrigerator from Lowes from their Labor Day sale. First deliver attempt handrails needed to be removed, so delivery was scheduled a few days later. Refrigerator arrived damaged dented, and ice maker broken. Third attempt no show, because refrigerator was damaged according to delivery manager Mike's voice mail message. After numerous calls to Lowes, and being hold for wait times almost an hour, I was told refrigerator would be delivered 9/24/22! No associate reached out to inform me. I than called to cancel this refrigerator order, but received a text(4) that delivery was scheduled for 9/15/22 with 1:30-5:30pm time frame. Nothing delivered, no call. Call the store to speak with district manager & was informed by associate they didn't know who they were! Staten Island store on Forrest ave is "THE WORSE", Especially Mike the delivery manager! I've canceled my order, & will no longer buy at Lowes! Mrs D. Carter read more

Worst home improvement store ever. Don't go here go to Home Depot. Associates are not knowledgeable. Know knowledge of anything mechanical or home improvement related. Worthless corporate junk read more

I called three Times In a row as I had a question for an associate. First time Rang 10x, someone answered and immediately hung up. Second time rang 12 Times then disconnected. Third time rang seven Times then disconnected. Definetely NOT my idea of Customer service. ID give them a Zero Star if I could.... read more

I came in to order a microwave. Lady in applicable was helpful. She was able to find what i was looking for in stock.

This store has shown a lot of improvement within the past few years. The place is much cleaner and organized. Most of the staff is friendly and helpful. My only complaints is a lot of associates from different departments won't or don't know how to help across another area of the store. It could be frustrating when there's only one person working and a line starts to build up. Be prepared to spend a lot of time there if you have a big project. One last warning the seasonal aisle where all the grass seed is kept smells terrible from mouse feces and urine. read more

I've shopped in this store recently and finding an employee is like pulling teeth. It's great they have someone at the door and plenty up front but where are the associates to help in the aisles? I do like the have small appliances, just nobody to help me with them when I have a question . read more

When I come In I'm always assisted with help right away the employees come to me an ask if I need anything which is great, it's hard to get good help from huge places like this. Im in the process of renovating my basement an I'm in an out often through out the week. They have more supply on Demand then Home Depot, an much more better deals. Today I came in an purchased a few odds an ends as well as a beautiful door that separates the basement to the main level of the house. The young girl Alyssa (cashier) was so much help today. She went above an beyond to help me put back one door to pick up another bc the glasses was slightly cracked she also helped me load it to the truck. In the process of this girl helping me she was verbally attacked by a crazy inpatient customer which she handled very professional an told him where he can pay if he choose not to wait on the line. Good place, you get very good customer service here which is rare these days. read more

I recently had my refrigerator stop working and it was too costly to fix. After shopping several appliance stores in the area and being harassed with a sales pitch and then when I had a question, they were no where to found. I decided to go to this Loews because it was on my way home. The salesperson, John was informative, patient and very helpful. He was also available when I needed to ask a question. It was clear that he was not trying to sell me something that exceeded what I needed. He explained all of the pros and cons of several different refrigerators and helped me make a decision on the perfect appliance. If you are spending on any appliance...go to THIS LOEWS. read more

They have what i need and simply put the employees here are more helpful then the ones at home depot. They also price match home depot and the store is more organized read more

Lowe's Home Improvement - Hardware Stores Near Me - Staten Island, New York

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Lowes on forest ave is the worst, from the workers to managers. Delivery system is horrible and no one answers the phone. There is zero communication. Lowe's corporate is not any better. I see why Lowe's stores are starting to close. I would give zero stars if I could. read more

Selection wise, you can't go wrong. There's a bunch of, well everything so for that I'm grateful. My real beef and reason for the 3 stars is the staff or lack there of. Do you know how frustrating it is to have to play Marco Polo with the people who work there, when you can actually find someone and half the time when you actually manage to nab an employee that's not ghosting you, they don't know where anything is! Makes me want to stop going into the brick and mortar stores and just Amazon Prime my life away. read more

I came to Lowe's to have a new storm door installed. First of all, the employee who "helped me" obviously could care less about her job. Nasty. Paid the $35 for the measurement and she told me someone would just come to measure since it's an outside doorframe and someone would be in touch. No one called. They never showed up to measure. I went to the store 2 weeks later and the same employee laughed and told me I never scheduled a day. I told her that no one called and reminded her she told me they'd just "show up". Very fishy..... a "company" called me from the Lowe's store # claiming to schedule a measurement at a specific day/time. Shocker: they didn't show up. Not even worth me trying to get my money back at this point. Employees are never around to assist. Waste of time. Glad Home Depot is taking over this for me. read more

Today we went to Lowe's for paint, waited for someone to come over I. The paint area asked if they could page someone the person was so rude as if this was an inconvenience. When the person finally showed up she had such an attitude. Where are the managers there is no excuse for rudeness!! This is a small island with plenty of places to buy paint. You need to teach customer service to your employees. read more

I don't know what it is about these stores in Staten island. All the employees seem to have an attitude. It seems the only quailfication for employment is being able to past the nasty test. Maybe they don't get paid enough. I came to get some keys made and the dude making the keys is acting as if I asked for a kidney no problem. Some people should not be working with the public, he needs to be working in a small room all by himself. Another store I won't be spending my money in.... read more