If only I can give no star to this i would, especially customer service. We encounter a very rude cashier guy like in his 50s middle eastern/indian accent old guy. We are paying and my husband puting his card on a chip and said in there processing and after please remove card and we thought it goes thru. then we standing still and hes just standing there looking to nowhere. and he said "it says there swipe or insert" playing smart as if we dont know how to read. how would we know that the chip is not working and he doesnt help at all seems like hes mind is not at work at all. Very rude, very arrogant guy. how can you work in a cashier type of job without customer service at all..totally pissed me off!!! but the staff inside are very helpful...just him. i didnt catch his name to be specific. read more

I don't know what these other people are talking about- we had an amazing experience at this Lowe's location. Thank you to Richard, Madji and Stephanie who all went above and beyond and took great care of us. Thank you all!! read more

This place is just ok. They won't take visa gift cards. I bought a shop vac and the cashier was not very knowledgeable and said they dint take visa gift cards. This store really needs to get it together. I think the extra drive to Home Depot will be better for me. read more

I've shopped at this store for years. I bought all my kitchen appliances here, in fact, and my kitchen and bathroom cabinets. However, I left the store today without buying a thing because someone decided to play HORRIBLE music at top volume. The country Christmas carols were bad enough, but to bookend them with Celine Dione and Belinda Carlisle "hits" from 20 years ago was too much. One of the associates said "can you imagine having to listen to this 12 hours a day?" when she asked us how we were doing and my husband teasingly said the music was bad. PLEASE, LOWES. STOP read more

Just when I thought it couldn't get worse, the store or corporate decreased staff and removed "call for assistance" buttons. Now in addition to having less variety in merchandise, there is a scavenger hunt for staff and the off chance of finding (maybe) staff that is knowledgeable and able to be of assistance. Once upon a time this was a five star Lowes. Now it is worth time driving to Murphy to avoid time wasted in Richardson. read more

A good place to get hardware. The staff is overall really friendly. They do sometimes take Harbor Freight 20% off coupon. Just need to ask nicely. read more

First time to have a piece of wood cut. I clicked the button to have someone help me the guy with dark with gray hair just posts up says NOTHING and just literally SHRUGS his shoulder as a child would except this man was at LEAST in his 40's. So I ask are you supposed to do this or am I? Not in a condescending way in a "this is my first time having to ask someone to do this" kind of way. Another guy shows up in a camouflage vest and I give the measurments out loud because neither of them say a word to me or my spouse.. Customer Service score= 0. Very incredibly awkward. As we are then checking out the cashier says NOT A WORD the whole time. No "how are y'all doing" No "Did you find everything okay" Literally NOT. A. WORD. She Literally just stares at you. I can not make this up. This is the most Wierd, unusual, and unfortunate experience I have ever had at ANY store. My husband and I usually shop else where but we thought we could guve Lowe's a try. We will never be going back to this establishment and Lowe's hire people that can make a first timers experience less unusually awkward. Teach them a simple smile or a "hey how can I help you" technique. I figured that is customer service 101. I now know this is why people buy their own tools. Wow. read more

I am a huge Lowe's fan... Especially this location! We had to redo the inside of a house and I must have made 20 trips to this Lowe's to get paint, bathroom appliances, and tons of other stuff. They were always very nice and extremely helpful! I give it 4 stars because it can be difficult to track someone down in the paint section. Other than that this is by far the best Lowe's I have been to! read more

We ran in to Lowe's last night about 15 minutes before closing. Employee #1 helped me find 2 items, and walked me right to them. Employee #2 made eye contact, smiled and said "hi" in passing. Employee #3 took us out of line to his register (but had problems with the register) so he led us to... Employee #4 who cheerfully checked us out. (Maybe they were happy that it was closing time.) That's the typical experience here, all day. Friendly, helpful, clean and organized. Nice garden and kitchen departments, too. This store is never very busy, but it should be. The employees are an asset to the company, and the store is an asset to Richardson. V&K T. read more

Came into the store looking for a solider iron there were no employees in sight found a employee obviously off the clock to point me in the right direction he said not right now so I took my business to Home Depot if everyone had the experiences I've had there would be no more Lowes customers make the brand not the brand. read more

Noticed my refrig was dead Sat am (30 yrs old so it was time) - after packing all I could in ice chests, cleaning and trashing what I couldn't save or cook, I got to Lowes well after 4:00pm. Found what I wanted in the store, my salesman got me included on the Sunday delivery!! (supposed to be requested before 4:00 for next day delivery) The delivery men called a couple of times to let me know their ETA. Then they accomplished a MONUMENTAL task of getting it in my home and set up. (older home, small entry ways, full garage and front door entry space blocked by furniture and desks) I felt so bad, but they had nothing but good will and accomplishment on their agenda. I cannot thank these hard workers enough, what good men, TKS again - - - - - - about time for a new stove and dishwasher too. I'll make sure they fit thru my doors and openings first. Diane B-Garland read more

In January 2018 I bought a new washer from Jenn Somuk. She was a true professional to work with. She was very knowledgeable of the inventory and was patient while my wife and I selected and bought our LG washer. We will be back to see her for the matching dryer. Very pleased. Thanks. read more

Well, one of our windows broke - we informed Lowes of it in Dec - to date they still have not come out and replaced it - btw, PER Diane @ Lowe's , the window itself has been in for a long time, we still cannot figure out why they will not contact us to install - NO CALLS AT ALL - my phone is attached to my body - terrible services!!! read more

This place being located near a Home Depot is awesome. Because the home depot usually doesnt have what I want, I end up coming here, where they do have it. The store is brighter, cleaner, and most importantly, you can find actual help with out waiting 30 mins. Prices are kind of high but overall super good store. Solid 4 out of 5 read more

So when i went here to look for a fridge, i walked in and this man who was one of the employees (has a beard, brown hair, square-ish face) walked past me to exit because he was on a phone call. And so i caught a whiff of his "scent" (how he smelled) and i fell in love. I can't find this man. Please help. read more

I left a negative review a few weeks back b/c I waited for almost 30 min to get glass cut. So to be fair I am writing this review to say when I went back this time for the same service I waited almost no time and then a seasoned worker, Mike, came and helped me right away. He was great! The first time I was there in the afternoon, this time the evening. read more

Purchased a dishwasher on 2/7/2018 based on availability and price. Was told the dishwasher would be in on 2/12. Received call on 2/9 from installer saying DW was in and they could install on 2/12 between 9 a.m and noon. Did not show up; no call. I called installer and was told DW was not at Lowe's when they went to pick up and that Lowe's was supposed to call me. I called Lowe's; was transferred to 3 different people; told DW would be in 2/14. Received call from Lowe's on 2/13 saying DW would not be in until 2/16. Checked with Customer Svc. on 2/17; was told DW would be in 2/18. Called on 2/20; on hold 20 mins; was told DW would be in following week. Cancelled order and got refund. Do not appreciate getting run around. Not good business practice. read more

Will never buy anything at this store again. Had 2 wait over a half hour 4 the only person in that dept to help me. Finally choose my washing machine & then had 2 wait while the cashier figured out how 2 enter the info in the computer The delivery people were supposed 2 call & give me a delivery time. They never called. I called 3 different times 2 get an idea when they would b here. Each time I was told something different & again they didn't show up finally after my last call I told them if they didn't arrive this time that they told me ( which of course they didn't) they could just keep it Finally we agreed on a time & they actually showed up. The one driver was very nice but the other driver Bob was rude, made no apologies 4 his prior the day before. & proceeded. 2 go sit on the truck while the other driver did all the work read more

We are in the process of upgrading our home. I had purchased several sheets of 11/32 inch plywood for accent trim at Home Depot. In fact they ran out. This morning I went to the Lowe's store in Richardson to buy some more plywood. The young man that waited on me refused to cut it into 12 inch by8 foot strips. Obviously Lowes does not want contractor business. I will never set foot in that store again. read more

Do not order anything from this store. I don't know if it is Lowes in general or this store. It has been over two weeks and I cannot wash any clothes since they have not delivered yet. Awful read more

The one-star is for their installation contractor. I ordered an exterior steel door and was told it would come in within 28 days. A month and a half later the install company called to schedule the installation. The day before install I was told the contractor had a family emergency and it was rescheduled for another day. On that day the contractor didn't call me until late in the day, with install to take 3 hours (which meant the work wouldn't be done until well into the evening). So we rescheduled for 8am the next Saturday. At 9am he said he was at Lowes waiting for the store manager to release the door to him. At 12:30pm a Lowes employee called to say they couldn't find the door. I ordered the door on March 28. I cancelled the door on June 2. The only reason I will continue to shop at Lowes is because a nice clerk gave me a 100% refund with no questions or hesitation. But I will NEVER order an install job through Lowes again. read more

If there was a Zero star option I'd have used that instead of the one. Ad came out for mulch and landscape timbers, neither of which were available after the first day. The mulch was on sale for 5 days and the timbers, 26th-30th, and the timbers until the 6th. Neither item had a limited quantity or no rain check provision. Was told they couldn't sell negative, rain check, the mulch, but could on the landscape timbers. WTF! All the stores in my area were out of both items. Recommend Home Depot! read more

my husband i recently went to loew's not knowing what to do with our popcorn ceiling, luckly there was donna whom works at the paint department, she gave us great advice and even help with my decision on the wall color. most big box warehouse stores have a bad reputation of workers not knowing what they are talking about in the department they are working in but i am glad that donna was there. read more

Garden center employees were very helpful and answered all my questions. They even loaded my stuff into my car for me. Too bad they couldn't come home with me to unload. Ha! read more

My family recently found itself in need of a new washer and dryer. Our washer had broken, and we decided to replace it rather than invest in a repair. The people selling appliances at all the Lowes stores that I went to were very knowledgeable and helpful, but none of them had the exact appliance I had decided to purchase, since it was a new model that was not available yet. Since we can't live without a washer for very long, I decided to purchase a slightly smaller washer and dryer set. The salesmen was able to rush it to me from the distribution center and have it delivered in 4 days. The delivery went well. Our old broken washer and dryer was removed, and the new washer was installed. During delivery, I changed my mind and exchanged the electric dryer I had initially ordered, for a gas model. No problem doing that with Lowe's. They took care of it and had the gas dryer out a few days later. No extra charge for delivery, install or removal of my old appliances. The salesman was helpful and available on the phone to answer questions throughout the entire process. I was irked that the installers could not hook up the gas dryer for me due to the liability, so I taught myself how to do it. It turned out it is not very difficult, but moving those heavy appliances around by myself is.Everything is hooked up but I would never purchase the 8' rigid dryer exhaust duct from Lowe's again as it is too long for my installation and bends too much. I'm going to install a new shorter duct soon. For a big box store, Lowe's did a good job informing me of all of my options when it came to getting me what I wanted. They also delivered good service after the sale. The price was competitive, but the service made me a fan. read more