As a homeowner, my husband and I have shopped in both Lowe's and Home Depot for over 20 years. We have spent an extraordinary amount of money in both of these stores. We rarely need to make returns, but we just had a recent instance of having to return 5 bags of polymeric sand because we decided to have the job done by a contractor. I saved the receipt and my husband went to the store to return the sand. It was a VERY UNPLEASANT experience to learn that there is a 90 day window on returns (with receipt) and NO EXCEPTIONS ARE GRANTED FOR A RESELLABLE ITEM such as polymeric sand! Needless to say, we have made our LAST purchase at Lowes and I will be sharing this VERY NEGATIVE experience EVERYWHERE I can. read more

After having recently completed a true Bataan Death March of a bathroom renovation that was done almost exclusively with supplies from Lowe's, I need to testify about something. As much as corporate America wants to tell you that a chain location is a chain location, I say nay-nay on that one. It very much is not. It was truly a maddening hodge-podge experience of store X having one thing you need in stock, yet store Y will have a different piece but not the same thing as store X so it's almost impossible to physically see or purchase multiple things under one roof at the same time (even for very basic things) since the inventory is so damn varied. That doesn't begin to describe my favorite of the Lowe's website telling you that item X is in stock at store X only to get there and find out that ooops, it's actually not. Of course, the crap consolation prize is that they can always order it but when your contractor wants it today, waiting a week for it to get sent to the store or your house doesn't really cut it. During our long and winding road, we visited (in most cases multiple times) the stores in Bethlehem, Whitehall, P-Burg, Lancaster, both stores in Reading, and Flemington. Phillipsburg for bathroom related items (be it fixtures, vanities, flooring, wall tile, plumbing, electrical, etc.) was easily hands down the best store for selection and for actually having staff that were visible and willing to help. Fantastic assistance from a few of the guys here in flooring and over in paint/stains. Very knowledgeable with what will work/not work and with how things will look when applied. I've been going to the Bethlehem store since it opened many years ago and it is literally not possible to get the same type of involvement from the staff (if you can find them) at that store. At some point in the future after we're able to absorb the hit to the body this project cost us, it'll be time for the kitchen and while I'm sure multiple stores will be needed, we'll be starting at this one. read more

Go to Home Depot you will be much more satisfied ! The pella 250 series windows are junk , along with the warranties ! read more

Lowe's Home Improvement - Low quality pella 250 series windows. - Hardware Stores Near Me - Phillipsburg, New Jersey

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This store is the antithesis of customer service. You are assailed with an AL robot and then no one will help you.The manager does not answer. No one in the department will take your call.You cannot receive any molecule of service! read more

The Lowe's Home Improvement store in Phillipsburg is okay. My one major concern as a functioning person of society is that the employees need to wear masks. I go into the store and had ordered paint, we get rang up for ordering 3 gallons instead of the gallon we purchased, I understand that this is a purely technical issue and so I haven't considered that when deciding my rating. The service in returns is always slow, no self check out, and employees don't wear masks, if the manager happens to read this, constantly telling the employees they have to wear a mask is not enough. You should be out on the floor making sure they're wearing a mask. Disappointed in the masks. Service is again okay. 2 stars. WEAR A MASK!! read more

I'd give zero stars if I could. Lowes postponed my delivery for four days, only telling me it won't be coming at the very end of my delivery window each day. I took off four days of work and was told a manager would be in touch with me, but no one ever returned my calls. The delivery manager was rude. read more

Make it clear on the web how to set up pickup service. Every Lowe's I go to has clerks randomly walking around all over but never actually can tell me exactly where to find what I want. Other times I have seen clerks turn another way even if I was aisles away. As I went past they would be just standing still doing nothing. Once I had to interact with six clerks to get one roller shade cut to length. I am stunned if there is more than one cashier open. There was once eight of us in line for one cashier while four teenagers in the paint department were having a phone and chat fest next to us. I only go to any Lowe's since there are far fewer people than at Home Depot read more

Went into Lowe's today to pay my cc bill with cash and it took them 15plus minutes to complete my transaction. Any bill that is a $20 or higher they chose to run through a scanner. it took three people to count the money and meanwhile there was a line of 6 or more people. At which point one of the customers requested they open up another checkout. I realize the government wants total control of our finances and tracking to the point of discouraging people to pay with cash, but that experience was over the too ridiculous...so I will pay with cash again but next time I will pay my bill with pennies!. read more

Everything went great after speaking with the installation team they got me all my installer to come in on the same day! The hardwood floor they install looks better than I envision. Very please with the product and the installation of the hardwood floor. All my toilets looks great also. The 5 star rating is for the installation team at Lowe's I still won't visit the phillisburg store since my prior visit did not go well but I will visit the one in Flemington instead. read more

The Pohatcong/Greenwich location is my favorite. Well stocked store. Employees are knowledgeable, helpful, and friendly.

So they're down to thee or four employees running the entire store now? I could start a bonfire in the lumber section and have to wait a half hour for someone to help me. read more

Lowe's Home Improvement - Hardware Stores Near Me - Phillipsburg, New Jersey

If I could give them less than one star I would. Pathetic service. They are just great to take your money. Paid for washer and dryer and it never got delivered. Keep coming up with excuses every time. Manager is completely worthless. They wasted two weeks lying. I have now canceled my order with them and purchased the units elsewhere online. read more

Went to have a key made and was told that a person would be with me shortly to assist. After waiting and pushing the assist button for a half hour I went over to Home depot and had my key made right away. Big strike out on this one Lowes read more

This store is the absolute worse!!!!! Don't waste ur time buying any of their protection plans because it absolutely means nothing!!!!! I purchased a Craftsman lawnmower last year for $230. This year it wouldn't start. It was a guaranteed two pull no prime mower. I left very little bit of gas in the mower through the winter and the mower completely wouldn't start!!!! Send it out for repairs and they tried to charge me $160 for the repair. Lowe's couldn't help me with anything telling me that they're replacement plan doesn't take affect until the manufactures warranty is no longer in effect. I mean what's the purpose?!?!? They wouldn't even deduct the delivery fee to and from the repair shop. I bought this mower in addition to a Weedwhacker a blower and several other items spending over $1000 and they couldn't even accommodate a20-$100 concession. Later for Lowes! They will never see another dime on my money! read more

This store used to be great. Great customer service. Over the past few months it has deteriorated significantly. Never thought I would say this but Home Depot seems much better. Would of never thought that would happen! Example: Tried to purchase a stove from Lowes. Sale and went well . Getting it delivered was impossible. Their own delivery service could not get it together and kept giving me bogus delivery times. After waiting three additional hours (three failed predictions from the driver) past my original delivery time I spoke to Jason a "manager" and received the same BS . In fact when I asked Jason when i would receive my credit (I cancelled the delivery) his response was "If I couldn't tell you when you would have your Stove delivered how can I tell you when you will get your credit". That from a "manager". Wow , they went down hill quickly. read more

I purchased 4 ready-to-plant daffodils that ended up a different variety than pictured on the label. When I brought this to the attention of their customer service desk the reaction was "Gee, sorry." I even noticed that these same type of plants were mislabled in the store. Again, I got a sorry, but I noted that nothing was done to fix the plants that were in the store. So now some other sucker will get stuck with this problem. Well tomorrow I'll be bringing the newly dug up plants to the customer service desk and demand a refund. read more

I always preferred Lowes over HD and my husband is the opposite, loves Depot! We usually shop the Hackettstown store, but we were in P'Burg so we went in to shop around. OMG can't believe this is possible! Store is super short handed, I'm told the current Store Mgr sits in his office in the back sending emails in between nodding off at his desk! When you press the Need Help button, maybe someone will show up at some point, but they have no clue! My Husband is right, Depot has loads of employees on the floor with expertise as well! Years ago this Lowe's had a Lady store Mgr for years that was very visible, jumping on register, mixing paint, even on her knees straightening up the aisles, what the hell happened? I do recognize a couple of seasoned Vets here, however, the older Blonde that sold us our Appliances about ten years ago (still working well too), is now an asst. Manager, Bob in the carpets, Ted in Kitchens, and the older gentleman in the Garden Shop are a small group of employees that actually have a clue! Sorry Lowe's I used to love you, no more, can't wait 30 minutes in line at the one register that is staffed any longer! read more

Lowe's delivery from this location completely ruined my day. Apparently A.M delivery means estimated closer to 2pm. Thanks a lot jerks. read more

I live in Green Brook, NJ and love the Lowes in Phillipsburg. I recently bought some rugs and was waited on by Ron. He was a great and friendly guy ( I am not related or a friend). He is a true asset to the store. I am sending a letter to management. read more

Really enjoy shopping here. Customer service level is top-notch. Always willing to help. Online ordering could use a little improvement in terms of speed for pickup. However, I enjoy browsing the selection of products here, like the 10% web coupons, price match guarantee, and garden center is awesome to browse especially in spring time. Keep up the good work read more

let me tell you about my lowes shopping experience today (6/16/2016) at 12:55 p.m. i needed, among other items, some keys made. sounds easy enough, right? after finding everything else i needed, i hadn't passed the keys. so i go to the big counter in front of the store...you know..the one with the big sign that says "CUSTOMER SERVICE"? there was 1 employee behind the counter, she was talking to another lowes employee on the customer side of the counter. i stood there for almost a full minute before she looks up at me and says, with WAY more attitude than required.. "i'm closed". it's 1 o'clock in the afternoon, and the only employee behind the customer service desk "is closed". silly me, i guess she wears a little helmet with a flashing light when she's "open". anyway, i handed the items i had to the very polite cashier and quickly explained why i no longer needed the items i had. i went the 100 yards over to home depot. was on my way home by 1:10. guess where i'm not going anymore. customer service my @$$ read more